Quality care and the staff was very nice. The facility is very clean and beautiful. Easy to…read moreaccess on Hwy 153.

Horrible continuity of care. Data breaches…read more Awful! Cannot schedule easily. Difficulties at every turn!

We have been here several times for various procedures. The techs are always on time and super…read moreprofessional! Sharita has been excellent in helping us schedule an urgent last minute CT. She is awesome - friendly and professional! Thank you Sharita!

Went yesterday to have a CT scan and an aneurysm ultrasound. I paid a 225$ copay for the CT scan…read more They did the ultrasound first then took me to the room for the scan. After waiting a few minutes the operator and another employee came in saying that BCBS Medicare insurance wasn't going to approve the scan for today. I would have to reschedule. What about my copay? The woman said they could hold it until the rescheduled date or they would refund it. I got angry and frustrated with this situation and blew up at the young woman. I am very sorry that I did that to her and I'm not happy with my conduct toward her. I simply didn't tell her this is the 3rd time in the last month I've been rescheduled. I want the scan done in a timely way. The last scan 7 months ago revealed a mass and my doctor ordered the scans to be done every 6 months. We're behind. I took the young lady's advice and rescheduled for November 5. I didn't ask for the copay refund. The young lady offered to handle the reschedule but in my anger I wouldn't let her. I called Chattanooga imaging after I cooled down. Patient's need to have patience.

When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.

Went for lung imaging. I waited maybe 5 minutes before I was called back to begin the registration…read moreprocess. after registration they have someone take you to imaging dept and that's also a very short wait. You're in and out in no time. After imaging was complete they walk you out and down the hall to show you the exit. Everyone is very considerate, helpful and kind.

Enjoyed my visit I was treated like family and everyone was very friendly and helpful and nice to meread more

Excellent service, with friendly, helpful, professional staff and the atmosphere is so comfortable…read moreand welcoming. Would definitely recommend to anyone. I'm switching to Prime Imaging for any and all future imaging needs.

Prime Imaging was my first stop for the day. I needed a couple of x-rays and my plan was to knock…read morethose out and then head to lunch with my wife. We walked in and before the lady at the desk said anything to me, she was complaining about her computer having locked up. She asked if I was here for imaging and instructed me to sign in. As we sat there, the two employees could be heard complaining about having worked the last six days by themselves. Their tone was a bit hateful and they had one patient so confused that I was getting confused with their instructions. I mentioned to my wife that we were about to leave. I got up, walked over, and scratched my name off the list. The front desk girl said that it wouldn't take long and I replied "you all are just too stressed" and we walked out. I've had decent luck at the Gunbarrel location, but I doubt I'll be driving back to Hixon anytime soon.

I was referred here for an MRI. Cleveland Imaging is located in the building to the left of the…read moreHospital. You can enter the main hospital entrance or go to the second entrance to park. For anyone handicapped the close spots are always full so have someone drop you at the door. The business is on the first floor on your left as you walk in. Nice large lobby with two TV's centered in room while you wait. First time patients should arrive 15 minutes early to complete paperwork. In no time I was taken back to get changed into those fancy hospital gowns with open backs. They allowed me to wear two so the cold MRI machine was more comfortable. I was placed on the machine, explained the routine and given ear plugs for the noise. FYI, if you have never had an MRI they make a ton of noise but you can easily take a nap for the 30-45 minutes your on the table. Depending on the area of the body your getting scanned you might be completely in the machine or like me, a foot, I was only inserted past the knees. People who are cloister phobic might have issues with upper body types. But mine was a breeze and I was out with my disk in an hour.

Poor customer service, and would never go back. The lady was rude and didn't care…read more The facility looks nice but nope.

I have been having my mammograms here for many years and the staff is alway very professional and…read morenice. The wait is never over ten minutes and I highly recommend this facility. Diane Collins Chattanooga, TN 12/19/2018

They're trying to charge me for $300 for a test my Dr did not order and they're trying to group a…read moreshould ultra sound NOT ordered in with my Left Exilla! A standard left axilla ultrasound does not include your shoulder or back. An axilla ultrasound focuses strictly on the armpit area (the axillary hollow). Its primary purpose is to evaluate the lymph nodes, soft tissues, blood vessels, and any palpable lumps or fluid collections located directly under the arm. While the axillary region is anatomically located where the arm meets the shoulder and chest wall, the technician will not image the structures of your shoulder joint (such as the rotator cuff tendons) or your back muscles unless your doctor specifically orders separate tests, such as a shoulder ultrasound or a soft tissue ultrasound of the back. From a billing and medical coding standpoint, the imaging center is incorrect. An axilla ultrasound and a shoulder ultrasound have completely different CPT codes (the standardized numbers used for billing insurance). They are distinct tests. If the technician scanned your shoulder without an order, the facility cannot simply rename it or group it under your axilla order to force you to pay for their mistake. The billing person or manager you are speaking to is using flawed anatomical logic to cover up a scheduling or technician mistake. While it is true that the tissues, muscles, and blood vessels of the armpit (axilla) physically connect to the arm and shoulder, medical billing and coding do not care about physical connection. They care about standardized CPT codes.An axilla ultrasound is billed under a specific soft-tissue or lymph node code. A shoulder ultrasound is billed under a completely different musculoskeletal (MSK) ultrasound code. They are separate procedures requiring different imaging angles, different machine settings, and entirely different clinical training to interpret.

Very good experience. The staff was extremely nice and helpful as the doctor was as well. The…read moredoctor was very thorough and explaining my test results.

The mammography technician, Amy was such a pleasure. She was very personable and thorough. It was…read morethe best experience I've had since getting this procedure in years.

If I could give this place 10 stars I would. My husband and I went in at 10 weeks 6 days to see our…read morebaby! The staff was so friendly and very inviting. We did a 2D ultrasound and the price was great! I was honestly expecting to pay more and totally would have. The ultrasound tech made us feel so comfortable and made the entire experience amazing. Going back at 15 weeks to see baby again!

The pricing is a little high but overall great experience. The package we ordered was supposed to…read morebe 10-15 minutes, but baby was being stubborn. The tech went above and beyond to get imagines. Friendly and patient staff. Worth it!

Everyone there is very nice and helpful. They have a surgery…read moreroom in house. They do follow up appointments after surgery (several) depending on what you have done.

Office experience was fine but when the surgery was performed,…read more 1-Ifelt I was bearded like cattle. Post surgery. The situation was worse than before. I feel like the doctors level of care was inadequate. I would never see this practice again.