They r always fantastic. They get u n as quick as possible n they r very professional. They r also…read morethe best people u could ever meet always going out of their way to make u feel comfortable.

less than 1 star an option? I had the worst experience imaginable here. From getting all…read moremisinformation, horrible communication and customer service. I would NEVER recommend for anyone to come here. As a first time mom, I will forever hold on to this negative experience and will be sharing with my friends & fellow chattanoogans what happened to me here. 0/10. Do not recommend. And if you begin to have a negative experience - do what I wished I would have done and get up and walk out! Because you will not be understood or cared about on the other end of trying to get a bad experience corrected or addressed. Save your money and go see anyone else!

Went for lung imaging. I waited maybe 5 minutes before I was called back to begin the registration…read moreprocess. after registration they have someone take you to imaging dept and that's also a very short wait. You're in and out in no time. After imaging was complete they walk you out and down the hall to show you the exit. Everyone is very considerate, helpful and kind.

Enjoyed my visit I was treated like family and everyone was very friendly and helpful and nice to meread more

I recently had to see a cardiologist, and was referred to Dr Abrahamian at Piedmont Heart…read more Without a doubt, this is one of the best doctors of any type I've ever been to. Besides being extremely knowledgeable, his bedside manager was amazing. He explained everything in terms that I understood, took his time, and was very calming and reassuring. I have a couple of doctors at Mayo Clinic, and thought they were the best ever, but Dr Abrahamian was even better. The office was also very efficient at scheduling follow-up tests and working with me to fit my schedule. They also provided me with a written summary of my office visit outlining everything we discussed and tests to be performed. Ellijay is very fortunate to have such a great cardiologist. I only hope we can keep him here!

During these uncertain days of COVID19, I was sent to Piedmont Imaging Center for an MRI. It was…read morecomforting that everyone was wearing masks and practicing safe distancing. The staff were helpful and friendly. I was especially impressed with the MRI technician/nurse, Karen. She is skillful, patient and knows how to put people at ease. It was a pleasant experience which is not always the case when someone doesn't listen to the difference in my veins. Karen's technique was pain free. Thank you!

Prime Imaging was my first stop for the day. I needed a couple of x-rays and my plan was to knock…read morethose out and then head to lunch with my wife. We walked in and before the lady at the desk said anything to me, she was complaining about her computer having locked up. She asked if I was here for imaging and instructed me to sign in. As we sat there, the two employees could be heard complaining about having worked the last six days by themselves. Their tone was a bit hateful and they had one patient so confused that I was getting confused with their instructions. I mentioned to my wife that we were about to leave. I got up, walked over, and scratched my name off the list. The front desk girl said that it wouldn't take long and I replied "you all are just too stressed" and we walked out. I've had decent luck at the Gunbarrel location, but I doubt I'll be driving back to Hixon anytime soon.

Had a contrast MRI for suspected labrum tear. Dr. Samuels reading of the report said no tear found…read more After months of physical therapy, the pain got worse. Went to an orthopedic to review the MRI and he determined there is a tear Samuals missed, and the physical therapy I've been doing has exasperated the problem. My orthopedics exact words were "every report I've ever seen with this guys name on it has been wrong"

Excellent from start to finish. Easy to follow online…read moreportal, easy convenient appointment and the staff were very professional. This is the second time I have been here and both times they have been really impressive. Top quality customer service.

Terrible customer service. They left voice mail message to set up appointment. Two hours later,…read more4:45 PM their time and mine called the specified call back number. On hold 20+ minutes listening to "your call is very important..." before I hung up. Went on line. No email or web site method to send message to ANY of their sites (in about 10 states) or to Corporate (located in MN). To me obvious this company cares only about Doctor office referrals and nothing about patient support. Have asked Doctor to refer me to different testing service.

Quality care and the staff was very nice. The facility is very clean and beautiful. Easy to…read moreaccess on Hwy 153.

Horrible continuity of care. Data breaches…read more Awful! Cannot schedule easily. Difficulties at every turn!

Management and scheduling. I was charged a $50 no show fee when in fact I did show up and they made…read morea mistake and didn't schedule the correct procedure. They wanted to reschedule and charge me an additional $225 copay. That was unreasonable since it was their mistake. I left without rescheduling.I spoke with Bo Guffey, the Director of Operations and he pulled the recorded phone call when I scheduled and confirmed that I did in fact request the correct procedure but he thought that both the scheduler and I should share responsibility. He spoke with Sue Teeter the COO who agreed with him to not waive the fee. This was not the first bad experience I've had with this company. NEVER AGAIN!

Communicate...be more clear on what insurance you take, communicate with the damned doctor's…read moreoffice, ask before I wait 30 freaking minutes with my child sitting there in agony, I don't know, be less of billing center and more of a care oriented business provider. Eh, but I understand, screw my kid and his pain, we got office furniture, cable bills, aroma therapy, hardwood floors, and lease payments to make. They were gracious enough to have a self pay option ready to go though. Almost like they...no! No way they would do that. Would they? I guess I should have taken a selfie with my cash option since it is an imaging center. It was only twice what they charge my insurance which is odd since I thought is I paid cash it would be cheaper. Didn't even offer me any lube

When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.