Went for lung imaging. I waited maybe 5 minutes before I was called back to begin the registration…read moreprocess. after registration they have someone take you to imaging dept and that's also a very short wait. You're in and out in no time. After imaging was complete they walk you out and down the hall to show you the exit. Everyone is very considerate, helpful and kind.

Enjoyed my visit I was treated like family and everyone was very friendly and helpful and nice to meread more

The mammography technician, Amy was such a pleasure. She was very personable and thorough. It was…read morethe best experience I've had since getting this procedure in years.

Do not go here for an MRI. The 2 women in that department need to be trained on showing compassion…read moreand kindness. They will be older one day and hopefully they won't have back problems. But it they do maybe then they will be able to understand the pain associated with laying flat on your back for over 45 minutes. I was in so much pain and not one time did they check on me. I tried to squeeze the notification alert thing they gave me to see if they could put some support under my knees. They just said in a stern voice "don't squeeze that and be still". Then I was told 45 minutes later they couldn't complete my exam. Shame on you both. You should have known in the first 10-15 minutes that it wasn't going to work. You let me lay there for over 45 minutes in excruciating pain.

Poor customer service, and would never go back. The lady was rude and didn't care…read more The facility looks nice but nope.

All the staff was kind & caring. I had a test that lasted several hours but it was performed…read moreefficiently. The office was pleasant. They were having a few computer issues today. Ali was wonderful

Staff if courteous & pleasant,& very efficient. Waiting time is minimal. I have had many tests…read moredone there & is is so much faster than going to a hospital, where they always seem to be running quite late. Free copies/discs of your scan are avialable @ no charge. As a former hospital employee, Chattanooga Immaging is now my 1st choice.

The staff is really nice, but it's hard to get anybody to answer the phone and you never get your…read morereports back or sent to your doctor's office right. I've been waiting for over a week and we've requested twice. This has happened before.

I've had 2 MRIs performed at the Ringgold facility and am completely satisfied with the results.read more

When I had my appointment to come in for my mammogram and my ultrasound on my breast I had an…read moreemergency that came up and I had to go to Erlanger North then I call y'all's facility and then they tell me they can't see me because I owe $50 and then I asked to speak to someone and the lady tells me I have to pay the other $50 I'm going to really pray for y'all may God bless you all

I have had so many issues with this location in terms of scheduling, confirming appointments and…read moregetting records in a timely manner. They also left out images my doctor had wanted. The scheduling staff is not knowledgeable, and it takes forever if at all to get copies of records sent to providers. Very disappointing, and I recommend going elsewhere.

Prime Imaging was my first stop for the day. I needed a couple of x-rays and my plan was to knock…read morethose out and then head to lunch with my wife. We walked in and before the lady at the desk said anything to me, she was complaining about her computer having locked up. She asked if I was here for imaging and instructed me to sign in. As we sat there, the two employees could be heard complaining about having worked the last six days by themselves. Their tone was a bit hateful and they had one patient so confused that I was getting confused with their instructions. I mentioned to my wife that we were about to leave. I got up, walked over, and scratched my name off the list. The front desk girl said that it wouldn't take long and I replied "you all are just too stressed" and we walked out. I've had decent luck at the Gunbarrel location, but I doubt I'll be driving back to Hixon anytime soon.

Had a contrast MRI for suspected labrum tear. Dr. Samuels reading of the report said no tear found…read more After months of physical therapy, the pain got worse. Went to an orthopedic to review the MRI and he determined there is a tear Samuals missed, and the physical therapy I've been doing has exasperated the problem. My orthopedics exact words were "every report I've ever seen with this guys name on it has been wrong"

Came in during my lunch hour and was immediately seen by a welcoming and friendly staff. My…read moreconcerns were immediately addressed and diagnosed. Both the DO and the PA were exceptional. They took great care of me -- I left there in a LOT less pain and was on my way. This is MY go to for anything medical!!

Completely happy with the health care provided at AFC Urgent Care Ooltewah. Easy parking, nice…read morewaiting room, loved the ability to pre-register on-line and get paperwork out of the way. Mckenzie at reception was friendly and efficient checking me in. Emily, the nurse who took my vitals and history was another person with a warm personality and nice professional approach to the tasks at hand. My visit with the nurse practitioner, Colleen just blew me out of the water. Pleasant, quick to grasp what I was asking for and even faster in meeting my needs. The whole place runs smooth as silk and after working 45 years in healthcare, I am usually NOT impressed. But, wow, I think I have found my go-to urgent care for the future. I was in and out in 45 minutes. I usually wait that long to just get back to an exam room. Keep up the great work and the great attitude. Job well done by all.

Management and scheduling. I was charged a $50 no show fee when in fact I did show up and they made…read morea mistake and didn't schedule the correct procedure. They wanted to reschedule and charge me an additional $225 copay. That was unreasonable since it was their mistake. I left without rescheduling.I spoke with Bo Guffey, the Director of Operations and he pulled the recorded phone call when I scheduled and confirmed that I did in fact request the correct procedure but he thought that both the scheduler and I should share responsibility. He spoke with Sue Teeter the COO who agreed with him to not waive the fee. This was not the first bad experience I've had with this company. NEVER AGAIN!

Communicate...be more clear on what insurance you take, communicate with the damned doctor's…read moreoffice, ask before I wait 30 freaking minutes with my child sitting there in agony, I don't know, be less of billing center and more of a care oriented business provider. Eh, but I understand, screw my kid and his pain, we got office furniture, cable bills, aroma therapy, hardwood floors, and lease payments to make. They were gracious enough to have a self pay option ready to go though. Almost like they...no! No way they would do that. Would they? I guess I should have taken a selfie with my cash option since it is an imaging center. It was only twice what they charge my insurance which is odd since I thought is I paid cash it would be cheaper. Didn't even offer me any lube