Horrific, neglect and my opinion is absolute disregard to our town's seniors welfare and safety can…read moreonly describe this facilities management and corporate owners (Discovery Senior Living). Thankfully the state has finally listened to so many and have penalized them and placing no new resident sanctions on them for the time being. I had two family members there and during that time saw 6 executive directors and 7 wellness directors. Under each one of them, we saw constant neglect from food services, housekeeping, bugs, incorrect med administring or not at all, unsupervised meds, and not following doctors orders or plan of care. In the last state report, it was found that close to ten residents needed a higher level of care that they were receiving from the Terrace and had to be removed. So revenue has always been the priority over care and wellbeing of their senior residents. Their number one push this year was the renovation, to bring in more residents and to compete in higher sales profit. $$$ SALES $$$$ We had requested several times for carpet to be replaced due to being dangerous for potential falls and was ignored. (see photo) After more than 10 plus meeting over a 3-month span regarding incorrect meds, deplorable housekeeping, unacceptable dietary issues and finally, our family member being hospitalized and going to inpatient rehabilitation due to lack of care from the terrace her health and welfare where too much of a risk to trust with this facility. She hated leaving the residents she became friends with and we worry for them. Below is the list of individuals that I and many other families have addressed and were constantly ignored and knew of problems. Richard Totorico (corporate director) Nanette Meeler (corporate director) Steve Vogel (current executive director) Cathy Mcmillon (former executive director) Rachel Johnson (interim ED current office manager) Robin Knight (wellness director) Derrick Pitts (former wellness director) Staci Pomeroy (sales and marketing) The terrace state reports three years of fines https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/402 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/404 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/170

Stay away from The Terrace. Your loved one deserves better. We moved to Story Point on Mountain…read moreCreek Road and mom is thriving and happy and healthy.

My mom has dementia and needed an assisted living . After visiting and searching many places we…read morefound Summit View. We decided for Summit View and we made the right choice. This place is so unique and it is because of the staff: they are really committed to help the residents, they are kind and helpful and the care in this facility is simply excellent. Kendra is an angel, always so nice and helpful and April is particularly my mom's favorite (though like everyone is great here). My mom is comfortable and in good hands, and I am happy and grateful. Summit View is God's sent.

I had to move my mother to Chattanooga and while I invited her to live with me, she wanted her own…read moreplace. However, due to mild dementia and multiple falls, she couldn't live alone. As an RN with over 20 years experience, I did through research on Chattanooga area assisted living. I then took her around to visit these places so we could make make a choice. Although Summitview was an old building, the staff was GREAT! They were the most accommodating on things such as special diets, were the most affordable, and didn't have add-on or hidden charges Most important of all, my mother felt more comfortable there. After 2 years, she died at Summittview in her sleep. They had never raised their prices but more importantly, they provided excellent care. I will always be grateful to them and would highly recommend them.

Called to ask questions and was told only Mon-Friday if you wanted a tour, and if you wanted to try…read morethe food on your appointment tour visit you needed to pay for your lunch or dinner. It doesn't seem they need any business. Not friendly to me! We were in the area for five days I didn't realize I could not view the property on a weekend.

From the owner: Signal Mountain Senior Living is a senior living community that was intentionally designed to meet…read morethe unique needs of older adults. With Independent Living, Assisted Living and GLOW℠ Memory Care options, residents have their choice of purposefully designed studios or one- or two-bedroom private apartments, each of which include a full bathroom, kitchenette, emergency call response, fire safety system, and individualized heating and cooling. The building also features a beautiful dining room, ground level courtyard, full-service salon, computer room, fitness center, and much more.

my mother is currently in skilled nursing, and in my opinion it is abysmal. They use contract…read morenurses that are not well trained, and provide minimal nursing care. Dietary needs are not met and the food is not inviting. A paucity of care and attention. in my opinion, do not send a family member to Alexian.

This (expensive) life-care facility is terrible. My parent has been there for about ten years, the…read morelast several of which have been in assisted living and occasionally skilled nursing. This facility is unable to accommodate even a common dietary restriction (gluten-free) with any consistency. My parent frequently gets sick from eating items that staff has said are fine and safe to eat. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't want to pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they sometimes have to bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with, not total strangers! Food service is another place Ascension/Alexian cuts corners. Small illustration: At the price point that is charged, and the amount of money required to buy into lifetime care, I would expect at least one or two homemade salad dressings a day. But nope, all salad dressings come in a packet of low quality pre-prepared junk you would buy at Grocery Outlet. And salad dressings are SO EASY to make! Also, the main dining room serves a LOT of buffets to cut down on staffing requirements. These people are old, and navigating a buffet is difficult with a cane or walker. Many residents are too proud to keep asking for assistance so they either struggle, or just skip a meal. On the many times I have dined there, it has always been a most underwhelming experience with quality of food served. I swear, the food at Shoney's is better than Alexian. It is very clear that the new owners, Ascension Living, are in this to make money. The elevators are dirty and some are scratched up, many places are overdue for a new coat of paint, some areas are overdue for new carpeting, and much of this facility just looks "tired" and in need of attention. Look around the grounds and you will see piles of cigarette butts where employees gather to smoke. Employees park in the closest parking spaces so relatives and visitors have to hunt for a place to park. When my parent was in skilled nursing, the nursing staff were HORRIBLE. Sometimes I would finally have to go up to the desk to find out why no one was responding to a request for help using the restroom, and there would be the nurse, playing on her phone, irritated that I had interrupted her. The overall management is consistently non-existent. When calling the business office, no one ever bothers to answer, and calls go direct to voicemail. Same when calling the administrative office, straight to voicemail. How can you conduct business and impress prospective residents with your customer service when no one ever even answers a phone??? In the last several years, this place has gone so far downhill, I wouldn't place my worst enemy here. Compared with someplace well-run and well-managed like the Spires in Rome, Ga, (another continuing care community), Alexian is like the lowest bargain basement of a place that charges Four Seasons Hotel prices. If I could get my parent out of here, I would, but they're too old now to make that kind of big change. Stay away from this sorry excuse of a retirement facility. It seems to only be all about the money to them, not quality care for the residents.

The care is good. They will bleed u dry after the stops paying and refuse to give u options for…read morecheaper care. My mom paid out over $24,000 from December to the end of January for what. She got covid while at this place in December and the insurance refuse to pick up the cost for that month. They was under lockdown due to the cases of covid in there. Now they are sending me a bill for something that happened at the start of where she was paying for it 3 months ago. They refused to give her any option of any other care facility that would have been cheaper other than to go home. I knew that they was going to bleed my mother dry of any savings she had. Be warned of this place. Ask for any options after the insurance stops paying, find another place that is cheaper by half and do it before the insurance rans out.

Beautiful building and grounds. The atmosphere inside was very cheerful for the patients as well as…read morestaff.

This facility is NOT closed. It was sold and is now called Storypoint of Hixson. My Mom has lived…read morethere for over 2 years. Very caring staff.

From the owner: Dominion Senior Living of Hixson offers assisted living services and memory care to seniors living…read morein Hixson, Tennessee. Hixson is a quaint suburb of Chattanooga in Hamilton County, a convenient location for senior living; Chattanooga, TN families can easily visit and residents are able to use some of the best health services in the state. Our community is surrounded by dense foliage and trees, making for a secluded and picturesque atmosphere.