The care is good. They will bleed u dry after the stops paying and refuse to give u options for…read morecheaper care. My mom paid out over $24,000 from December to the end of January for what. She got covid while at this place in December and the insurance refuse to pick up the cost for that month. They was under lockdown due to the cases of covid in there. Now they are sending me a bill for something that happened at the start of where she was paying for it 3 months ago. They refused to give her any option of any other care facility that would have been cheaper other than to go home. I knew that they was going to bleed my mother dry of any savings she had. Be warned of this place. Ask for any options after the insurance stops paying, find another place that is cheaper by half and do it before the insurance rans out.

Beautiful building and grounds. The atmosphere inside was very cheerful for the patients as well as…read morestaff.

This facility is NOT closed. It was sold and is now called Storypoint of Hixson. My Mom has lived…read morethere for over 2 years. Very caring staff.

From the owner: Dominion Senior Living of Hixson offers assisted living services and memory care to seniors living…read morein Hixson, Tennessee. Hixson is a quaint suburb of Chattanooga in Hamilton County, a convenient location for senior living; Chattanooga, TN families can easily visit and residents are able to use some of the best health services in the state. Our community is surrounded by dense foliage and trees, making for a secluded and picturesque atmosphere.

When i entered the facility I was very clean an inviting. The staff was very accommodating. I…read morenoticed while touring a man helping someone with their phone. I later learned it was the maintenance personnel. The room we looked at was very clean. I would recommend this place to anyone.

My mother has been living at StoryPoint for a little over 2 years. While the first year had its ups…read moreand downs primarily due to staffing issues this past year has significantly improved. A noticeable change began when Mary came aboard in charge of resident care. consistency in quantity and most importantly quality of staff began immediately. They have always been very reactive to any concerns. I highly recommend StoryPoint and it's current leadership. Don L

My mom has dementia and needed an assisted living . After visiting and searching many places we…read morefound Summit View. We decided for Summit View and we made the right choice. This place is so unique and it is because of the staff: they are really committed to help the residents, they are kind and helpful and the care in this facility is simply excellent. Kendra is an angel, always so nice and helpful and April is particularly my mom's favorite (though like everyone is great here). My mom is comfortable and in good hands, and I am happy and grateful. Summit View is God's sent.

I had to move my mother to Chattanooga and while I invited her to live with me, she wanted her own…read moreplace. However, due to mild dementia and multiple falls, she couldn't live alone. As an RN with over 20 years experience, I did through research on Chattanooga area assisted living. I then took her around to visit these places so we could make make a choice. Although Summitview was an old building, the staff was GREAT! They were the most accommodating on things such as special diets, were the most affordable, and didn't have add-on or hidden charges Most important of all, my mother felt more comfortable there. After 2 years, she died at Summittview in her sleep. They had never raised their prices but more importantly, they provided excellent care. I will always be grateful to them and would highly recommend them.

I came to visit a friend today. Here's iwhat I know about this place and my experience. My friend…read morewas in the hospital at Erlanger for a few weeks starting around April 15th. They transferred him here recently. This is located off of Exit 5 but I learned you can get to it easier using exit number 7. There's a parking lot where you can park at or you can park alongside the road. There's several buildings on the campus. You can enter thru the main entrances and simply check in verbally at the desk by stating who you are there to see. She will guide you where you need to go by just telling her what room number patient is in. By the way, The code to the bathroom is 1,2 and then hit enter. They have a therapy room where someone gets exercise or rehab to a certain degree. The people that work here were nice and helped me find the room, and even talked to me for a little while. I could tell they like their jobs. Nice facilities here though -to say the least.

If giving a Negative rate was an option, that would much better suit this rating. I am an LTC nurse…read more(I do not and will never work at this facility), and I am aware of how the everyday routine of nursing care goes for Skilled facilities, as the facility where I am employed is both LTC and a skilled facility. At the end of March, my father was admitted to this place. He is recovering from a severe cerebral hemorrhage that left him with a tracheostomy and a peg tube, unable to speak, walk, move his arms, or do pretty much anything other than sleep and look around the room. At first, things seemed pretty normal for a Skilled Nursing Facility until I started to learn the truth. Such as using towels to clean patients rather than wipes or disposable clothes, not normal or sanitary. Walking down the halls and seeing naked patients being changed with their doors wide open for anyone to see, again, not normal and could be considered illegal, let alone dehumanizing. Call lights and respiratory alarms are being unanswered for hours, literally hours, with nurses, CNAs, and respiratory techs standing and sitting in the halls completely ignoring them. This was all just what I witnessed outside of my own personal experience with care for my dad at this facility. As I stated previously, my dad is recovering from a cerebral hemorrhage and can not speak or move. He was placed at the bottom of the building in the very last room, the furthest away from the nurses' station. If there was an emergency (and there definitely was), no one would have heard it or known until someone rounded on him. By the End of his 3rd week working with PT, OT, and ST, my father was beginning to emerge. He was starting to speak and assist in oral care, and following commands to some degree; it was amazing headway. However, the day Respiratory began trials on capping his trach, it all changed. We agreed to wait until his CPAP was brought from home to try an overnight capping trial, as before the brain injury, he was diagnosed with OSA. The Next day, when I arrived at the facility, I learned that despite our agreed-upon plan, my father had started on an overnight capping trial and failed due to becoming apneic. Its literaly in the name (Obstructive Sleep Apnea). My father was different than the day before. He was shaking, unable to speak at all, and his limbs were almost completely stiff. When I alerted the Nurse to his change and inquired about medication changes or an assessment. I was met with "this is normal," and I'll put him on the board for the NP to see." The nurse did no bedside assessment, she never documented the abrupt change and decline in his physical or mental status, she only charted that I asked about his medication, my father went 4 days without the NP seeing him. After that, I was called by his social worker and informed that he would be discharged home with home health, that he would not be receiving any new treatments, and that the therapies he was getting could be done with home health. While home health was our goal for discharge, it was quite abrupt, and he was not medically stable considering the decline. He was never sent for a CT to make sure there were no new brain injuries or changes. He was never assessed by the NP, when he did come, he only spoke to me at bedside about medication and completely disregarded what I said about his decline. The Process of discharge was just as horrible as the care my father received. I was contacted by his social worker 2 days before his discharge and informed that there was no home health agency set up, that I needed to find one, and that his insurance denied him being brought home via EMS, and that I would have to set up transportation. None of these things I was able to do, as it is required that the facility set up the transfer of care and transportation via non-emergency EMS. It took me calling other facilities and companies to get it sorted, and finally, the social worker supervisor started working on it and helped get things in order. As for a home health agency, I had to call a local company and explain the whole situation, and thankfully, they accepted him. This place took away the progress my father had made in recovering; it almost took away my family's hope that my dad could have a meaningful life. We still do not know how bad the damage is and how much he can recover, but since he has been home, he is making small improvements little by little. I could not ever recommend Standifer Place as an acceptable or safe SNF, LTC, assisted living, or business to anyone. The state should do some serious investigating of this place and get some help for the people who currently live there and have to receive services there. They have a right to live and heal in a safe, clean, and honest environment. Unfortunately, Standifer Place is none of these.

Horrific, neglect and my opinion is absolute disregard to our town's seniors welfare and safety can…read moreonly describe this facilities management and corporate owners (Discovery Senior Living). Thankfully the state has finally listened to so many and have penalized them and placing no new resident sanctions on them for the time being. I had two family members there and during that time saw 6 executive directors and 7 wellness directors. Under each one of them, we saw constant neglect from food services, housekeeping, bugs, incorrect med administring or not at all, unsupervised meds, and not following doctors orders or plan of care. In the last state report, it was found that close to ten residents needed a higher level of care that they were receiving from the Terrace and had to be removed. So revenue has always been the priority over care and wellbeing of their senior residents. Their number one push this year was the renovation, to bring in more residents and to compete in higher sales profit. $$$ SALES $$$$ We had requested several times for carpet to be replaced due to being dangerous for potential falls and was ignored. (see photo) After more than 10 plus meeting over a 3-month span regarding incorrect meds, deplorable housekeeping, unacceptable dietary issues and finally, our family member being hospitalized and going to inpatient rehabilitation due to lack of care from the terrace her health and welfare where too much of a risk to trust with this facility. She hated leaving the residents she became friends with and we worry for them. Below is the list of individuals that I and many other families have addressed and were constantly ignored and knew of problems. Richard Totorico (corporate director) Nanette Meeler (corporate director) Steve Vogel (current executive director) Cathy Mcmillon (former executive director) Rachel Johnson (interim ED current office manager) Robin Knight (wellness director) Derrick Pitts (former wellness director) Staci Pomeroy (sales and marketing) The terrace state reports three years of fines https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/402 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/404 https://apps.health.tn.gov/FacilityListings/Home/ViewPDF/170

Stay away from The Terrace. Your loved one deserves better. We moved to Story Point on Mountain…read moreCreek Road and mom is thriving and happy and healthy.

MB is a very nice facility - open and airy, lots of room to move around, most rooms have a nice…read moreview. Wish there were more activities for the residents. The dining room/meals are hit or miss, but mostly enjoyable. My main concern: Staff. There are one or two superstars but for the most part, the staff are not well trained, not well supervised, and not willing to work hard. Perhaps my definition of "assisted" living is different than theirs. Things were very good for our loved one at MB....until they weren't. Classic case of one extreme to the other, AKA, the honeymoon is over. It's been a learning experience for sure, and one that I will continue to explore as I educate others about the lack of overall quality care for our senior citizens.