This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

I've encountered one person who was less than friendly here. Otherwise staff is always…read moreprofessional, kind, and patient. There are facilities closer to my home, but I choose to come here because I am treated well.

I think this location has good employees who try to do their best with the situation they are…read moregiven. The problem I had is that after years of being a consistent donor, I was disqualified from being a donor because of a false positive on an HIV test. I understand the safety aspect, but once they hit you with one false positive, you are disqualified FOREVER from all blood product donations. I have been to a clinic for a rapid blood and saliva test and went to my primary care doctor for a more thorough lab test. All negative for HIV. I understand that this is because of laws that they did not make, but it is because of their error. I had over 250 donations logged with Grifols and now I can never donate again because of an error they made.

Rude, unprofessional, condescending and highly embarrassing....all because I told the truth…read more I spent all morning making sure I gathered documents, ate well and hydrated. Then drove almost 45 minutes to Kennesaw, where I encountered 'Mykala' at the check-in desk. She scrutinized my Social Security card as if it weren't real, (I am almost 60 and my mother allowed me to sign my card as a 4 year old), then when I was honest about the fact that I had just entered a Domestic Violence Shelter, but the address on my license was valid and my LEGAL address, where I receive mail, she was rude and condescending and rolled her eyes at me. She brought two other colleagues to the desk, and they abruptly told me I was not eligible to donate. They further pushed the issue by asking me to divulge the address of the shelter. I responded that I could not do that for safety reasons and furthermore, it's illegal to ask me that. They then asked if I was part of the 'Safe at Home' program. Again....not appropriate and illegal to ask me in front of everyone standing in line. Despite me having plenty of documentation to prove my LEGAL ADDRESS, I was turned away. Women at the shelter are encouraged to donate plasma as a way to supplement our income while escaping our abusers and looking for employment. When I tried to explain this to them, I was curtly asked what the names of the women in the shelter were? Again, not appropriate and illegal to ask. When I refused to give them this information and stated that it was illegal for me to divulge those names, the lady that took over for 'Mykayla' was incredibly rude and said [verbatim], "That's right, you tell them that if I find out who they are, I will defer them from the program!" For someone that is experiencing this set of circumstances, these three women managed to make a bad situation even worse. And in front of everyone. I suppose I should have LIED. What a waste of what little resources I had. I also should have read these reviews. It appears as though this is standard practice for this location. EDIT: On Saturday (April 5th, 2026, I received an email from BioLife telling me I 'missed my appointment', and please call to reschedule. I subsequently received two texts telling me that I missed my appointment and also asking me to reschedule. Oh the irony! Upon further investigation, they also have an extremely low rating on two other review sites, multiple BBB filings and a lawsuit that was filed in February of 2026. Do your research everyone! Steer clear of this company at all costs!

I am livid with how poorly I have been treated like a criminal and I strongly recommend you go…read moresomewhere else like ADMA. You will notice many other here mention ADMA as they are great! But here? Many negative reviews!! That and a comedy of errors and hassles! But I really tried! I started going there in March of 2025 and nothing but hassles. Power outages. Cancelled appts with emails at 3am and no texts. Bruised my arm so badly for a month and I almost never bruise. Then some kind of borderline test retest for protein with my SPE and that was it for me. They also herd you like cattle in there with low privacy walls and loud music. I left and went down the street to ADMA who has a much more doctor office feel and no hassles and have never had an issue. Great center! Only issue is they are not open on weekends and BioLife is. A new issue with my work schedule that is hectic 12 hour shifts. I went back last August to check and see if I could get back with them to be able to donate on weekends and to see if things improved. They told me I needed to take the SPE again and check back. Well that took four times and four visits!!! One was inconclusive and then they lost two others! I had to keep calling them and going to find out. Finally one great staff member took the time to get me the test again and personally followed up and FINALLY all was fine and just needed a physical to start donating again. This is where I made a mistake on timing and their reaction is why I am told I can NEVER donate there again. They treated me like a con man or criminal and was totally a disgrace. I scheduled and went for a physical and donation and all was normal. They then told me that I had donated somewhere else 4 days earlier on a Friday as this was a Tuesday. I believed 1000% that was two weeks ago or more at ADMA and was NOT me! They showed me on the screen and because of this they told me that I was permanently deferred/banned and the manager literally told me I was committing fraud! I got up and stormed out from that unprofessional reply to me! I went strait to ADMA and had them confirm my last appts and THEY WERE RIGHT and I was wrong! They WERE the previous week. My hectic work schedule made me lose track of the weeks and I made a mistake. But the reaction a rude accusation to this is where I am now taking issue. I emailed them TWICE explaining what had happened and apologized for my timing error. As is the case with this place it took two times to hear back. When I did it was a short and to the point. Again treating me like someone who had committed a crime. "We understand that honest mistakes occur, but unfortunately, the permanent deferral cannot be removed." So I have deleted my app and destroyed my Debit card from them. They are a mess and treat their donors like cattle. Drag them on. Terrible communication and follow up. I should have never bothered to waste my time with this place. You should not either! ADMA is just under the 575 bridge to the left. They are wonderful kind and professional. Go there instead. Only negative is they are only open M-F 6-6. Done here!!!! Just the worst!

A great place to donate and help others with their blood needs. They have a great staff of friendly…read morepeople and Michael up front is a rock star!!

After two visits, I can say the process was painless and simple. I highly recommend arriving when…read morethey open. My first visit had a line almost out of the door around 5pm and others complained of long wait times.

If zero stars were an option I would , let me start by first saying that the Gainesville staff is…read morehorribly rude and seemingly selective about who can donate plasma if ya haven't given a donation in a while please be advised that no matter what proof of address I gave them it wasn't correct and was argued with every step of the process NEVER WILL I RECOMMEND THEM if I could file a lawsuit for discrimination of an indigenous person I truly would

My name is Anthony Graham and I would like to commend several employees at my Decatur GA, Memorial…read moreDrive location. Although CSL plasma is directly across the street from my house, I choose to walk two miles to go to the Decatur location. I've been donating there for 2 years and although I Don't always need the money, I enjoy going to your establishment. The personnel is exceptional, Zara, "who needs a promotion and leadership position, along with Paulette, Vicky, Jamaica, Kenji, Porsche, Tonya, Esther, Jareyll, Marcus, and everyone needs to be commended by the management and Corporate. The facility is clean, organized, and welcoming. I just wanted to say thank you to all of them. Also Tyler from Athens who was phenomenal. Thank you Octapharma Plasma and I will look forward to continuing my donations. Never will I step foot in CSL plasma again. Thanks guys! Sincerely, Anthony Graham

I'm currently standing in a line of 22 people waiting to donate. Management scheduled one person to…read moredo intake screening and instead of stepping in to help she just keeps walking back and forth, smacking gum, trying to look busy. I don't have any issues with the staff at this location, but management needs to do better or be replaced. There's absolutely no reason somebody should have to wait in line 2+ hours for intake.

Everyone is friendly and the process is quick and they are very persistent with checking in u and…read moremaking sure the center is runnning efficiently

Be careful at this center they aren't sticking people probably. They about messed up my veins…read moresticking in a spot where two veins meet which is very dangerous.

They have a sign out front that says there is no appointment needed, they mailed a card to my house…read morethat says no appointment needed, they have brochures on the reception desk that say no appointment needed. The person I spoke to said they can't see me today and they cannot make an appointment for a future time, she said I could try again and maybe they can take my donation but maybe they can't, she doesn't know. I would have to see if other people miss their appointment, but how did they get that appointment?? How does anyone get an appointment if all the signs and mailers about walk in donations are untrue??

I have to say how great full I am for Paige and Michelle at Anniston ImmunoTek. I have been giving…read morefor quite some time and haven't had any problems until I went in the other day much earlier than usual and I hadn't eaten anything. I thought it would be fine because I had given so many times without a problem, but it wasn't fine. I suddenly started feeling very hot and dizzy and sick. I called out to Paige who immediately stopped what she was doing and calmly came over to me and started to put my feet up and ice packs on me to cool me down. She was very calm talking to me and very sweet. She realized that I wasn't calming down and had Michelle (a nurse) come out and start working to cool me down and calm me down. Michelle calmly explained what was going on and that I should start cooling off very soon. They both stayed right there talking to me and reassuring me until my blood and fluids went in and I was better. It was a very scary situation that was made better by two very professional and supportive people. Michelle even called first thing the next morning to check on me and make sure that I was doing ok. I have been back since without issue (because I now know to go well fed and hydrated) but will forever know that if an issue does arise I will be well taken care of. I can't say enough about the staff at the Anniston center and how well trained and nice everyone is.

It's cold and flu season and after a bug my doctor said I was dehydrated so I decided to to…read moreWHydrate a chance. Everyone was soo super nice and explained the process and the options. I was led to a private room offered, water and my own tv with Netflix, youtube everything. The nurse Matt came in and in one stick (I have small veins so usually it takes 2/3 times for a doctors office when I give blood) but in one stick a tiny pinch my iv was in. I had a warm blanket, tv to watched was checked on a few times and in 45 mins I felt hydrated and left feeling great! I felt much better an hour afterwards than I did before and it was a good experience. I think I will be back when I'm not getting over illness too try the energy boosters and other options. It was nice furnished, friendly staff, great medical team and cost effective!

Grace and Kyndal were SO helpful! There are alot of options for various infusions and injections…read more The rooms are perfect if you go with your kid (childcare) my son watched Netflix in a private room with two chairs while I got my treatment. Excited to focus on my wellbeing from the inside out :)