Beware of BIOLIFE ;-( Appears they think they're better than any other plasma collection company. BioLife can go FUCK OFF! BioLife - Needs to seriously educate their staff! I was checking out BioLife on May 14th, told has to be 7 days from last visit to CLS was May 11th, told to return on May 18th. Spent 3+ hours becoming a new member at BioLife, after the full exam, getting drained and told to return on Wednesday 20th as that would be 2nd in 7 days. I return to BioLife on 20th, told I'm still popping up in system at CLS, so return on 22nd today. Now, told that because I have popped up 2 times as another center, I'm band from BioLife for every!!! That's there rules, not anyone else's rules. So I have only gave plasma once in 7 days (Monday to Monday is 6 days) but, because I checked in on 20th and the 14th (gave nothing, no blood test or plasma), just checked IN, I CAN'T go to BioLife Plasma every again! That's just dumb! All because there STAFF us not trained properly. Spoke with manager stephanie , and she apologizes and says we'll train her people! read more

Everyone is friendly and the process is quick and they are very persistent with checking in u and making sure the center is runnning efficiently read more

Be careful at this center they aren't sticking people probably. They about messed up my veins sticking in a spot where two veins meet which is very dangerous. read more

Service was faster before they added a new waiting room. Now that there's a waiting room the wait times are almost an hour. Ridiculous.

Service is horrifically slow and lackadaisical for someone quite literally digging into your vein

Staff was rude. The operation was disorganized. The entire facility seemed dirty and shady. If I'm going to have a needle shoved into my arm I need to be treated as something other than cattle at auction. I had an appointment for 9:00. Finally, at 9:30, I was told I would be there 3 and half more hours. Rec Cross has you in and out in an hour. It's clean and I've always been treated kindly and with respect. I will never return to BioLife. read more

Let me Just say the staff at BioLife Plasma was Amazing!! Excellent Customer service is STILL ALIVE!!! Terry was So Awesome, she made me feel so welcomed and relaxed. This was such a therapeutic donation experience that will save lives and pay you to do so!! 5 star experience from beginning to finish!!! read more

This place is very unprofessional, I never have my full balance when I leave and they NEVER answer the fucking phone. I've been bruised on my arm by one of the employees sticking me wrong. Long waits for no reason I can go on.. I just want my money im owed!! read more

Went to donate plasma and got the card just for there to be no balance? been calling every single day and nobody ever answers the phone, and we live an hour from this place. Yall will be hearing from us soon. read more

They have a hidden list of things that will disqualify you from donation among them of questionable nature is if your on opioids at all for pain care. What was not Ok and what is discriminatory is if you have a history of mental illness being told they require you to produce a letter to prove your stabe to give plasma. Sadly staff seems to be doing there best even if how I was treated is wrong and discriminatory. read more

This facility is so understaffed. I waited 3 hours for a physical. I never had anyone tell me I couldn't go outside and get my water bottle. I went outside to get it and Dina refused to allow me to donate and then told me that I should've read the sign on the wall. Prior to this happening, I overheard her call a black man an ape. I told her that racism is not tolerated anymore. She was angry with me for confronting her. This behavior is unacceptable!! read more

I used to come here frequently but then in 2021 the wait got longer and longer so I stopped going and started going to KED. One day I decided to just go back to Biolife since it was closer. This all changed one particular day. I got home and felt like I normally did after donating by the next day I was on the phone with my mom and told her I would call her back and rushed to the bathroom and started vomiting. It wasn't a big deal I thought maybe I just had too much water since I tend to drink a lot of it in the morning. I went about my day feeling decent, I got gas in my car and started feeling nauseated. I got a snack my body seemed like it didn't want it. I got to my destination and that's when things got worse. I started vomiting anything my body took. Water, food, Powerade you name it. Even when I stopped eating and drinking I would just feel sick to my stomach. I went home and just rested, my mom is a nurse she tried to think about what was going on. Since I couldn't keep anything down for FOUR DAYS I almost ended up in urgent care so I could get some IV fluids but my body finally accepted liquids. When I finally have the strength and feel better I go back to Biolife and it says I can't donate. I get put in the room with the nurse and she asked me how I felt on Friday the day I last donated. I said I felt like I always do and asked why. She then proceeds to tell me YOU DIDN'T GET ANY SALINE LAST VISIT. donate. I stared at her in disbelief and told her I was sick for days due to dehydration (which multiple medical people said would explain it) I find this highly unprofessional when they found out I didn't get any saline I should have been contacted right away told what to expect or told to come in and get my saline. It probably wasn't even out the door when they noticed I didn't get it and just marking it on my file was irresponsible and I could have ended up in the hospital! Now thanks to them I'm paranoid to do any plasma donation not even with the 100x more professional KED, I'm scared to eat or don't take more than a few bites because I'm afraid I'm just going to throw it up. So thanks for the unprofessionalism and possible eating disorder. If you're going to donate plasma I suggest going to KED they are actually paying attention. read more

This place is terrible. Tried calling day after day and no one ever answered. In 2024 you shouldn't need to drive all the way to a business, that's inconveniently located far away from everything, just to get basic information. Their employees take forever to do any task . The nurse said I couldn't donate after all others approved because I have tattoos. None of them being in the way, she just automatically said no even though I've donated with them before. Some people depend on businesses like this and when they spend their last few dollars on gas to drive there just to be turned down over an issue that could have been solved over the phone. It's so infuriating and it shows why people don't like going there. You almost always find more bad reviews than good ones for BioLife. Please fix the issues you've been having for years. read more

Worse service ever! The staff stand around talk and laugh to each while the lines get longer and multiple beds are available. They don't care about other people's time management. My appointment was at 8:50am it took 3 hours just for me to get to a bed then another 30 minutes just to get stuck by the needle. Worse service ever, there always under staffed and I don't understand why when it's packed in here everyday! read more

I got there at 11::00 for my first visit. Went through the whole physical and questions got in line to donate at 12:45 stood in line until 2pm finally got called to a chair for donation to be told that they could not find a vein in both arms so I was not allowed to donate and was not compensated at all. Why would you waste someone's time and not just check for veins when you are doing the physical?? Seriously understand why the ratings for this place suck!!! read more

Been going here ever since they've opened; service was much better before COVID - the staff appeared to be better trained and more professional, compared to how it is now. Waiting times, now, can be atrocious and I usually walk out if I've been sitting in Orange for over an hour and just return the next day - I believe Tuesday afternoon is the worst time to go, if you're wanting to donate as soon as possible. There are still plenty of good, conscientious technicians, whom I trust to take care when it comes to sticking a needle in my arm (which is why I'm giving this 3 stars), but there are a few who seemed a bit apathetic and will jam the needle into you, making the experience less pleasant. I don't know if they're less experienced or just treats this as a regular job rather than a medical job, requiring care. I'm not a fan of going here but I continue to go because I need the money and I'm sure donating plasma in my blood type is pretty important. read more

It's always a very, very long wait time they are very slow and they worried about talking to their coworkers instead of helping the patient in one day I checked in waited 3 to 4 hours for them to tell us that they ran out of medical bags and we can't donate today because they were not prepared we had to take a loss did not compensate or nothing and was very rude when telling us worst location read more

They literally call me into to donate then when I arrive tell me it was just a test to see if I can .. like why waste my time

BioLife plasma in douglasville is the worst plasma donation center you can go to they are understaffed so badly and they are slow as fuck and unprofessional I got here at 1:50 pm and I'm just leaving at 6 pm just for them to tell me I couldn't donate because my "veins are too small and they couldn't find it" which is so untrue my sister is a licensed phlebotomist and she found my vein within a minute of me getting in the car. Save ur self the trouble and find a different donation center and id give you all 0 stars but 1 was the lowest you guys absolutely suck and if you think they will compensate you for wasting your time you are wrong they don't even compensate you read more

First time visit. Wasn't able to donate due to vein size. That doesn't stop me from giving them a 5. Nice, professional and clean. Everyone donating was calm and well taken care of. read more

This isn't a good place to donate. I drove 45 min to get to this plasma center. The way they manage new donor onboarding takes several hours. The last step was an exam with a nurse. After this insanely long investment of time I was told I wouldn't be allowed to donate because I have ptsd. I've donated at 2 other companies in my lifetime & ptsd has never been a reason to be deferred. I asked why this was the case - I was told it's because "there will be needles and blood" - seriously?!? I'm an RN. I'm donating plasma. Of course there will be needles & blood. None of this is ok. read more

They are great people . Phil, Brandi , Jasmine , Carrie are the bear Wait times can vary because they have staff that don't show up but the management don't fix that problem. They overwork the employees that do show up ! read more

So I have gone to BioLife several times to donate plasma. The last time they had to adjust the needle four times. The last guy jammed it up into my arms so hard it hurt badly and the next day my arm was all bruised up! I had big bruises so I called to see if I can donate the second time where they really pay you some money and they said no you cannot donate with those bruises on your arm. They did the damage to me and enabled me not to be able to donate the second time. I am done with BioLife their business practices are subpar and below any standard they don't care about people all they care about is making money NK read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Douglasville, Georgia

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Biolife plasma in Douglasville has a great staff. To be a donor you have to be patient and make sure you drink water the day before so your donation goes faster. read more

It was easy to donate this liquid gold to help others. They are very calm when allowing us to donate. read more

Don't try and use the coupon off the biolife website at this location "it doesn't apply to this location". Most of the staff need to be fired here for there horrible attitudes and the way they work. Terrible location u will be there for hours sometimes. read more

At first, they were putting the pulse cuff on me and I told them but they wrote me up and Mikaela the manager attacked me and made me feel uncomfortable. Then I was able to talk to Kevin and Nurse Jennifer and they found oflut that they should use the long cuff on me. Yesterday I came and my pulse was supposedly high and I got deffered. I went to the doctor this morning and they said nothing is wrong with my pulse. Now, one of the nurse is telling me that I can't donate at all but my pulse was 96. Why do they keep on doing this to me? I am so disappointed. I remember the 2nd week I donated here Someone squirted my blood on the blood pressure machine and on the table and waited last minute to clean it up though I insist. I have seen bandaids underneath the area on the bed that you lay on with blood. When I tell them to clean it up, they say that they will get to it soon it's nothing major. I do not have any heart problems and they insist on deferring me. I try to be respectable and mannerable but I might be having a lawsuit because I do not tolerate disrespect and discrimination which is what they're doing read more

Let me start off by saying the facility is clean! So I showed up for my 3:00 appt and arrived at 3:03 and was quickly told by a girl up front with neon pink hair that I was late and could not donate, ummmmm 3:03, so when i show up early I am told you cant check in until your appt time! For heaven sake I guess I need to be there on the dot. Reed was the manager on for that day (Snellville location) and he said he would take care of me and allowed me to donate, he was super professional and repeatedly apologized for the rude employee up front! Needless to say I was super upset at first but got in and out. So if you plan to donate just make sure you are there at the exact time your appt is! haha read more

Yet again this pathetic place angers me. Why I say with them, I do NOT KNOW. TODAY, I was denied my appointment because I was 4 minutes late. It is pouring rain and I drive on a good day a half hour to get here. I am soooo tired of these people wasting my time! Don't go here if your smart. I have been with them for over 2 years. I have waited all combined days for my appointments. 4 minutes late. Goodbye any plasma place must be better than you! read more

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I ve been donating , this place Pleasant hill about one year, just cause is close to my house, but , is the worst , very desorganized, and employees not trained , always have stress, and my arm dark for 2 weeks. I feel like a "lab rat" !!! They don't show any confidence, and no supervisor ,. ,to give a support!!! read more

Came here 3 times, staff said my veins were too small to donate. I came here the fourth time I had one nurse tell me my veins were fine. I drink a gallon of water a day by the way. I came in today still without a successful donation. I didn't know I couldn't be here early, but last time I was and they let me in. She yelled at me saying I couldn't. read more

I'm actually writing this review while waiting to have a needle inserted I've been waiting for over an hour just to have the needle inserted. It's ridiculous. They clearly have no organization. Honestly avoid this place go to another blood donation place if you can. read more

I am 69 years old. I called to see if there were any age restrictions & was told no as long as we're in good health. I went 2x because my iron level was low & spent 2 hrs there. After my husband spent 3 hrs there he was told he'd need a form filled out by his dr before going any further. This should have been explained immediately when they took our info instead of making us go through this process. read more

Don't do it! Other companies are run much more efficiently. You'll wait hours every time.

This place is easily the worst plasma donation center in Georgia. The staff are rude, impatient and on top of that they've dramatically lowered the payment across the months so it's at the point where you only get 20 dollars from your first donation. Save your time and effort and donate anywhere else. read more

Its a training location for the phlebotomists that learn to get sent to other location. Blew out my arteries. Shit local the donation process takes about three hours evenif you make a appointment. This place is a joke. I came to help and donate but i never will again here. read more

This location is awesome. The staff is friendly and always willing to help. The hours of operation makes it great for those needing later hours. I definitely recommend Biolife Douglasville. read more

I received a coupon to return. I had a bad experience as a new donor in Sept. There were 10 people in line ahead of me. As soon as I got to the chair, I was told I could not donate because the water had shut off. I asked for an ETA, and was told that nobody knew. I asked for an upload on my card being it was no fault on my behalf. The upload request was Rejected. Appointment was 4:50. I stood in line until 6:40 before I was told that I could not take a chair. read more

Terrible service at Desk and facility mgr. The staff is good, wait time and mgr. customer service is horrible, horrendous and truly unpredictable... read more

i was able to make an appointment and donate the same day, staff was very helpful and the facility was clean. I would recommend it to anybody in the area read more