Cant tell you how many times Ive spent more time waiting in the lobby than I have donating.read more

Kevin the nurse/reception was extremely rude and disrespectful. 100% do not recommendread more

Post information in BIG BOLD LETTERS that people who are on any form of Prep Hiv prevention…read moremedication can Not donate. You wasted a lot of my time, gas and energy. I made the appointment after a lengthy questionnaire to see if I was eligible before making an appointment. It said I was eligible, but in person I was informed differently. Only after an hour of poking , blood sample collection, more invasive questions did I find out I could not donate if I was on Prep. Put that information on your advertisements, Lobby desk or something. I guess you have to appear non discriminatory, so I won't hold my breath on that happening.

Reading the reviews I was nervous to get my plasma drawn here, but I can tell you it isn't as bad…read moreas people say it is. The waits are long on busy days and times, but I feel that's expected for any business. Because of this I've gone during less crowded days and times and it's been a smooth experience. They were very helpful in helping me understand how the process of plasma drawing works as a first-time-donor. They were very supportive when I was nervous about donating as well. Overall if you don't book at a busy time the experience is wonderful, and the pay is excellent too.

When in one person was in there at 330 everybody was at lunch but one person and didn't want to…read morehelp us told us to come back at 6 in the evening very poor service first time blood donor won't go back in Napa

Every time I donate I am thanked for my donation. The phlebotomists always treat me wellread more

I donate plasma here on and off semi regularly since they opened. The staff is SO great. Always…read morehappy and helpful. I've never been uncomfortable here and they are on top of their jobs. A lot of these employees have transferred from the biomat I use to donate at and I'm so happy to see them and their experience every time I come in, no joke if this group of humans transferred businesses I probably would too

Staff was very nice and helpful but I had several hours of my time wasted on all the questions and…read morewaiting only to be told that I was not eligible to donate due to having cancer in the past it could have been avoided if they had that tidbit of information on the website.

Make sure not to EVER accidentally click the wrong answer on the questionnaire at this location or…read morethe grouchy nurse you'll get sent to for questionnaire check might just have a melt down that they have to do a task assigned to them! I've donated at the Nampa location at least 30 times since I've lived in the area and have always been very good about carefully reading through all their questions on the questionnaire and making sure I select the correct answer but I have one slip up one time where I accidentally select the answer next to what would have been my answer and get sent to the nurse on duty who has the nastiest attitude about it.. I didn't catch her name but she's a little older and blonde. As I sit in her office, she rolls her eyes and rudely remarks "I'm always having to tell people to slow down answering the questions! This is the 50th time today!" I politely apologized to her explaining I must've had an off day because this normally is not an issue i have but what I really wanted to say was I'm sorry she hates her job so much. I get we all get frustrated at work from time to time but she needs to try better to keep her cool in front of donors. I'm considering switching over to CSL or Proesis. From what I've heard they have much friendlier staff.. and they're likely more efficient too. I've had several staff members who've not been able to find my veins here and that often leads to painful donations where they've spent several moments just poking around in my arms and I've waited long periods of time to be unhooked from the machine at the end of my donation while the employees have full on conversations with other donors and each other.

At this BioLife I experienced abuse from one of the tech "managers" named Kayla. I entered Biolife…read moreat 2:10 PM for my scheduled second donation. I completed the form required for the second donation and stood in line. When I was called to have my blood drawn Elaine told me there was an issue with my form. I needed to wait for a nurse. I was not given any more information other than that. She handed me a blue slip and ushered me towards the nurses office. There were only two available nurses so I ended up waiting 30 minutes to see a nurse which was fine. When I did enter the male nurse's office I was told it was an easy fix and I just needed to do a thumbprint. I exited the nurses office and re-entered the line. Elaine was working with another client so I was not called to her station. I was called to a male manager station (no issue with him). While the male manager was taking my blood and going over my forms for testing, Elaine said to the client next to me, "looks like there's an issue with your form. Let me go ahead and fix that for you." I didn't want to interrupt her while she was with her client. So, I waited until the client was not present and I turned to Elaine, I said " just a quick question really curious why I was not offered the same luxury as the client that you just served." To which she did not say a word because Kayla, jumped over my words and down my throat by saying "you needed to go to the nurse that other person did not." Kayla was not assisting that other person and did not know the information or anything that was happening. I was immediately made a target and Kayla began attacking me. Kayla was standing to the left of the mail manager that was assisting me. I turned to Kayla and said quietly "it was a simple question. I am curious this is my second donation. I would like to speak with a manager, please". To which she yelled at me and said, "I am the manager bitch." I got quiet and let the male manager finish his job with me at the desk. The male manager brought me to the end of the desk and handed me a purple number and did not say anything to me. I was unsure of what to do or where to go from this point. I walked to the purple section and just sat down. I was greeted by a very kind, elderly woman who was working doing the plasma needle placement. I had told her what was happening and she replied to me that she would 'get a supervisor'. The supervisor never came. As I am getting my plasma taken, Kayla approaches me again, while I am actively getting my plasma drawn. She begins to explain to me that the reason why I went to the nurses office to have my form changed, was due to a medication issue that she had spoken with the male nurse about. This is a violation of HIPAA and my rights as a US citizen. The tech or managers at BioLife, are not entitled to know anything about my form that I had completed that was between me and the nurse. She began to shout at me that I had hurt Elaine's feelings. To which I replied to her that I asked a "simple question" and Elaine's feelings are not my priority. My priority as a client is to know all of the information that I need in order to donate plasma correctly. There were four people present also donating plasma at the time that my plasma was being drawn, and Kayla was yelling at me. There were also two other managers behind me while she was yelling at me and they did not interject. The supervisor Bex I did not see or meet with until at the end of my appointment. She did not assist attend or help me in any way shape or form other than offering me a small $20 compensation for my next donation. She said I was unable to email anyone Higher up than her and that I would need to call the customer service HR helpline. When I said, I wanted to plead my case to the head of the office named Brian she gave me a pen and paper to write down the entirety of what it happened even though I had just donated 881 mL of plasma. There was one other person also in the office when I explained to Bex the entirety of the situation between Kayla and I. The violation of my HIPAA rights and the abuse I received from Kayla at BioLife is unacceptable and ridiculous. She has zero bedside manner and made me experience 100% stress level via my Oura ring chart from the ring I was wearing during donation, while I was under donation. She needs to be fired and she needs to be let go from her current position as a standing manager.