We spent an entire afternoon wrestling with a Dyson vacuum after customer support sent a…read morereplacement part that looked like it required an engineering degree to install. We had it halfway apart and no idea how to get it back together. I finally called this repairman (even though he's an hour away), and he said, "Bring it in." He immediately took it, worked his magic, and had it fixed in no time. When I asked what I owed him, he smiled and said, "Nothing -- just write me a nice review." So here it is: Honest, knowledgeable, and genuinely kind. He turned a stressful situation into a great experience. Highly recommend!

After 40 years, my Central Vac died. I was able to purchase a new one through Advanced Vacuum only…read moreto discover that some of the fittings were no longer compatible. David made multiple trips to my home to help me find solutions. He always followed through...coming or calling when he said he would. And I now have a working vacuum! Thank you.

I would highly recommend these guys if you have any appliance issues or need recycling services…read more Not only were the prices great, but the gentleman working stayed open late to give us time to get there so he could help us. Not many businesses will do that these days!

What a nice local store. I like to shop local. Especially when the staff in the store is…read moreknowledgeable about what they carry, and even what other stores in the area carry. I purchased several patterns for making cute home things here and a few pieces of fabric that I had not seen previously.

Interquilten is a delightful, fun store - always full of unique projects. I always stop in while…read morevisiting my daughter who lives nearby - I live in PA and see patterns & fabric at Interquilten that I have not seen anywhere else. Very friendly & helpful staff & owner - be sure to see her snipped fabric pictures - they are a work of art.

We needed to replace our old built in Viking refrigerator. After the initial visit to drop off the…read morenew Bosch refrigerator we purchased, Max's determined that removal of the old refrigerator was going to be difficult secondary to it's size and weight as well as a difficult exit up a steep staircase. A couple days later, 7 guys came and were able to literally wrestle the old Viking out and up a snowy hill safely and efficiently. Thanks guys! Great job! Dennis M.

I love buying from local shops and using local services, but not at the expense of very poor…read moreservice. Bought a new refrigerator in November of 2024 it came with a one year warranty. The ice maker started acting up six months after delivery. We had a service tech come out to the house 4 or more times to fix it, and it still sporadically works. Not happy, I've called twice since the last visit, no callbacks. I wouldn't recommend Max's, service doesn't seem to be their forte anymore.

Absolutely horrible experience, worst customer service ever! Very unprofessional, not helpful in…read moreselecting a wedding dress that wouldn't require being remade to fit the bride, to the tune of $700! The bride would rush over for a fitting from work at Munson only to be told she would have to walk across the street to use the bathroom at a fast food restaurant because, "it's their policy not to let anyone use their bathroom". Are you kidding me!!!!!! plus this is for the only wedding they had scheduled for the month of February, so it's not like they had a lot of people in the shop. Bride wasn't scheduled to pick up dress until 2 days before wedding, then they tell her they are closed because she is sick. My daughter was so stressed. Finally she got ahold of owner who was not happy she had to run to the store unlock the door and hand my daughter the dress. My Mother owned a bridal shop so I know this is absolutely not how you run a bridal business or treat a bride.

https://www.facebook.com/groups/overheardintraversecity/permalink/3570819976493353/?ref=share&mibext…read mored=NOb6eG Click the link and find out for yourself

I don't know what all these negative reviews are about. This reinforces the fact that people only…read morewrite reviews when they're irritated, not when they're happy. First of all, I am super grateful that there is a Home Depot an Traverse City. we have had a great experience with them on a 99% of the occasions where we have gone there or needed something or ordered something. When I call, a wonderfully pleasant woman answers and helps me out. When I go, I can always find someone to help me come out which is a pretty neat trick and given the worker shortage. While I always try to support local businesses when I can, there are times when you need the selection or the value of a Home Depot, and this location does just a good a job as any other!

They have a great selection, excellent delivery, and prices are usually lower than other place…read more Their customer service is abominable. I tried many times to purchase solid surface countertops through them. I tried in person, but waited 20+ minutes after the department was called and provided no service. I called multiple times, but after being transferred they simply hung up (this was not an accident, it happened multiple times). Appointments cannot be made, apparently the can not answer their phone, nor can they return calls.

This is the best store to have paint matched to the color you want. Plus the customer service is…read moregreat-they listen to what your painting project is, and recommend the paint/stain that is the best choice for the job. Northwood is our favorite paint store --hard to beat their expertise and customer service.

Rented an airless paint sprayer--and then couldn't get it to work. We called the store & despite…read moreour best efforts, it just wouldn't work. Chris to the rescue! He was trying to assist over the phone--but nothing. He then said he was going to come to our house to help us!!! Talk about spectacular customer service! It was a simple fix once he showed us what we had to do. Northwood is the ONLY place we will be purchasing our paint & supplies from. Forget the big box stores--we are happy to keep the independent "little guy" in business--customer service is still important!!!!! Thanks, Chris (& Northwood)!!

Shop owner isnt usually the most charming fellow- but he is honest, knows his trade well, and in…read morefact has never offended me in anyway. He has a large bin of random vac attachments that have been a great resource for me as the owner of a small cleaning business. Im giving 5 stars because my experience has been that this business is legit, straight forward, affordable, and much needed.

My credit card was immediately charged. Parts were not ordered for 5 days after I dropped off the…read morevacuum. I called two weeks later and was told one part was no longer available and I should order it myself. Very rude and never called to let me know status of repair. Stay away.