1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

It's a small facility, but the staff is friendly, and really hustle, to try and accommodate…read moreeveryone. I must strongly recommend that you make an appointment online! I was in a near full waiting room, and they called me right away. Appointments have priority over walk-ins. It's even posted in the waiting room. Painless procedure, competent staff, and was in and out.

Imperial Primary Care is a wonderful practice filled with amazing people. They do a great job and…read moregenuinely care about each patient that walks through the door. Dr. Rubalcava is a terrific provider. He treats his patients with compassion, takes the time to understand them and provides excellent treatment. Sofia, the outreach coordinator here, is extremely helpful and attentive. She helps the whole process run smoother and makes sure everyone feels welcomed and at ease. I highly recommend this practice and the quality service they provide.

From other reviews it sounds like the Doctors here are good…read more.. I wouldn't know because the my insurance and/or the front desk staff here made some kind of major error. I was accepted here as a new medi-cal patient and assigned an appointment for first time patient evaluation, for almost a month out.. So I wait the month for my appointment to finally roll around, and a few days before the date, I get a call from Imperial Primary Care and.. to make a long story frustrating story and series of phone calls short, they now tell me that they aren't accepting new medi-cal patients. And now I'll probably have to wait who knows how long to get another appointment elsewhere, I feel like my rights to access medical care in a timely manner have been violated, and I will be filing formal complaints.

I had a great experience here! Latanya, the phlebotomist/lab tech, was amazing--very kind, patient,…read moreand professional. I was a walk-in with no appointment, arrived around 8:00 a.m., and was completely done by 8:30, even with about 10 people waiting. I honestly don't understand all the bad reviews. Yes, the office is small, but the service was quick and pleasant. Even the front desk staff was very kind. Thank you, Latanya, for making my visit such a positive experience!

I got here early for my appointment and the front desk staff asked for my insurance etc. 30 minutes…read morelater I'm still waiting! I finally ask them how much longer. Apparently checking in through their KIOSK makes you a walk-in. THERE IS NO SIGN THAT SAYS THAT. Their kiosk simply says express check in. Like all other medical offices these days. EVEN WITH AN APPOINTMENT they still had me waiting as a walk in. Apparently with an appointment you HAVE TO use your email/QR code. Otherwise staff will NOT KNOW YOU HAVE AN APPOINTMENT!!! As customers we're suppose to magically know this information because there are NO SIGNS informing you!! The front desk tried blaming me too like I'm supposed to know this!! Worst experience EVER getting lab work. ZERO STARS for a medical lab!!!

I love how close this place is to my home, and I love how quickly they attend to you so you don't…read morehave to wait forever! The first time I was a little confused about where the building was until I saw everyone coming in and out lol. Recently, Kenneth attended me, and he literally made my morning before drawing my blood! He was so friendly and easy to talk to. I wish you could request a specific person, but I don't think that's possible. I also had a female technician last time (I forgot her name ), and she was super sweet and loved to talk too!

715 am, Saturday, May 16, 2026…read more I came an hour early to the Quest Lab to find out if they'd take me early before my appointment time as a walk-in. Not sure if it'll happen as I already have the standing appointment. The self service kiosk is easy to use, there are four machines near the entrance. Plenty of parking spaces here at the medical plaza. There's a constant arrival of patients, so not likely to be seen earlier than the appointment time. I have no idea when walk-ins would be seen as appointments have priority. I don't recommend trying to get here any earlier than ten minutes. The restrooms are clean, however, there's no wall mounted soap dispenser. That's such a big miss! Super silly having that gallon sized pump hand soap on the cabinet away from the sink. The hand dryer works well, there are no paper towels. This one is weird too, I was given a small plastic double Dixie cup with lid instead of the medical grade plastic urine collection cup. Hmm... Not sure if that was because I had to go before she had a jar ready and labeled. My phlebotomist was professional, yes. But she wasn't as good as the other one I had previously. All I care about is that they're able to collect the blood sample on the first insertion of the needle. Don't miss! Haha.

Even with the place looking a little bit run down, they are always fast to serve you and always…read morefriendly. They are also gentle getting your blood. Highly recommended.

I am so glad I found this place. My daughter needed blood work that Kaiser would not cover. The…read moreemployees here were sooooo friendly, especially the lady from Atlanta.

Made an appointment for 915. I didn't get in until 1015. What a joke what's the point of an…read moreappointment. The worst part is people are sick and the waiting room is literally 40 chairs next to each other with no space in between.

9:15am appointment on 4/22/26. Arrived and checked in at 9:05am. They didn't call me back until…read more9:55am. Why bother offering appointments if you still have to wait 40 minutes?

I was eager to call this place due to the high reviews. Its nice to know someone can come to your…read morehome and draw. I was hoping to have my littlest one drawn at home due to health circumstances. Unfortunately, my little one started to yell in the background when i made the phone call. I can tell and feel the blood guy annoyance and frustration. I understand my little one was yelling but for the same reason, i need someone to draw at home due to my little one health issues. I could feel his passive aggressiveness in the way he respond to me. He is not patient and is not friendly. If something like this triggers him, i can't even imagine when he draws. I wouldn't recommend to people or family who have children with health conditions or special needs. Or even toddlers in general who don't have special needs. In overall I am surprised he has high reviews.

I've had the pleasure of working with Andreh Aka, the blood guy, multiple times over the past two…read moreyears for myself, my son, and my daughter. It can be quite challenging, especially since my daughter gets very upset and anxious. However, I have to say that working with Andreh has been an incredibly smooth experience, particularly with my children. He has a wonderful way of connecting with kids, making them feel comfortable and relaxed. A big thank you to Andreh once again. Looking forward to seeing you next week!

A very nice and professional staff. Thier service and their…read moresystem has been great among the labs I have known. Strongly recommend this lab!

Love the service and the check-in process. Love love this location and Labcorp. The other place…read moremost Drs use is terrible.

I recommend not to come here, I didn't have an appointment, I was just a walk in . I asked the…read morewoman with green eyes to see if they can except me as a walk she said no due to she was the only person working that day . Keep it in mind there were only two people in the lobby and shes behind her desk eating McDonalds stuffing her face .

Been to Quest Diagnostic Lab a few times. Today I would like to compliment Martha who is very…read morehelpful and professional. Helpful with my check in, professional in drawing blood bcz my vain is difficult to find but she's very efficient & get the work done amazingly. She also has patience in telling me how to do urine test as procedures were being different. The 5 stars are for Martha. & my gratitude too.

An absolute s-hole of apathy…read more Every lab in America takes specimen drop offs without an appointment. Not quest. They give you a collection jar and send you home. Then they expect you to wait a week for an appointment to open up while your kids doctor is waiting on results. Want to speak to someone in person? No one is behind the front desk. Absolute waste of time.