I am not sure what happened to this company…read more
A while back, I believe in 2011 we were at the OC fair and they offered a good deal on renting a cooler and getting water deliveries. I decided to try it out. I did get sick of buying cases of water all the time and lugging it to my home from my car that is not parked at the house itself. This worked out even more because a few years later I started drinking water all the time.
So we set up an appointment, only to find out that the guy was not going to deliver it unless someone was home. So, this works out wonderfully if you both work. Luckily I was able to get the neighbors to answer their door and agree to take this in for me. They were not real friendly neighbors so I am glad they agreed to help. The guy brought the cooler and water over and we were set.
Unfortunately I am positive this was not the cooler I requested, but close enough. Not the point, but I was not being too picky. It was the right color at least.
Years go by, and we received five gallon water jugs every two weeks. It has always worked out. We leave the empty jug out in the morning, they deliver the new one sometime between the morning and afternoon. No other work required.
I don't know what has been going on as of late last year though.
So one week in December he delivers the water two days early, on a Wednesday. I have no idea why. My schedule said that coming Friday as always. No phone call or anything. Thursday rolls around and I get my usual automated cut off voicemail about leaving my five gallon jug out tomorrow. Okay. So I leave the jug out that he never took on Friday. (Leave these out so you don't get another $6 per jug tacked onto your bill for keeping it.) Sure enough, no delivery. What the heck was going on??
So I call them, and I explain and want to know why he came early, but not on the schedule. Of course no answer to that, and he was either now coming later than usual, and then ten days after that instead of fourteen, or was it that he was now coming ten days sooner and fourteen after. I forgot. Whatever it was, my schedule was all screwed up and they had no intention of letting me know. Why even give me the paper schedule to keep so I am aware of when they are coming, if they make up their own dates?
So after that fiasco a few months go by and no issues again. March 11th rolls around and he never shows up. No morning, afternoon, evening. Hey, I did get my cut off voicemail the night before though so what gives?? I call the next morning. Once again I am never given a reason as to why he did not show up. Did not feel like it I guess? She requested that he come that day on Saturday, and if not then come on Monday. Well I knew he was not going to come that day so I did not bother leaving the jug out. As I figured, I was correct.
I leave it out that Monday, and as I was at the store a guy called to see if I still needed water. Um, YES. Still no explanation as to why no one came on Friday as scheduled. A water jug was finally left for me. They came as scheduled again on the 25th.
But of course, they cannot stop there. I happen to look at my bank account and notice a $42 and something charge. W....T...H....???? It was bad enough that it jumped up to about $27-$28 as it was. Now I am livid. I call, AGAIN on this last Monday. The customer service on the phone has always been great which is why I will give it a 2 star as opposed to a 1 at this point. No notes or anything as to why I am charged so much. She looks, and cannot find it. Shocking! So maybe they are pulling fast ones and hope I do not see it? So she explains that she leaves an email to the supervisor about getting an approval for my refund. Why do I need approval to get $15 back that you guys overcharged me for zero reason? Mind you, she does say that I was not charged for that 3/11 non delivery or the Saturday after that. She explains that she will call me back when he replies. That was Monday. It is now Thursday. I am SO shocked that I have not received a call and still no refund. Then again it takes companies weeks to give you your money back even when they screwed up, but they are quick to take it. I guess I will have to call AGAIN.
If this was not so convenient for me, I would have got rid of them after the last mess. Oh yes, and I did forget to mention that I had a leaking bottle in November that got all over my floor. They were supposed to give me a free replacement, and I did not receive that until I called weeks later and they lowered my bill. It would have never happened if I did not call.
I do not want to deal with the hassle of switching companies, and I drink so much water now. I am to the point where I am going to have to decide if I should bother sticking around, or deal with lugging case after case of water and going right through them and having to make numerous trips to the recycling center.
I am at the end of my rope here.
