Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Mike and Michelle are great and they have the best pool service around. They are efficient and…read morethorough.and take good care of our pool

NEVER SHOWED UP! We had numerous conversations with Michelle on the phone and email. We were…read morescheduled to have a pool liner patch placed on 8/26. Gave our credit card as a deposit to hold the date... And they never showed... The day before they even emailed us confirming that we will have our pool heater cranked because their diver doesn't own a wetsuit... So we had our pool heater set to 90°... They were supposed to show at 1 PM. When they were 45 minutes late, we called and spoke to Michele and we're told that they would be there shortly... No one ever showed no one ever called... We have called numerous times with no answer... Complete waste of our time... Took a day off of work... And heated our pool for nothing. Went a great escape and mentioned our issue with this company and they said they were not surprised.!!! BEWARE!

Had repairs done to my Master Spa hot tub on Monday 9-26. Cody arrived on time and diagnosed the…read moreproblem quickly. He repaired a faulty pump and was done within an hour. Very professional and complete service. Would recommend the Spa Shop to handle your needs. Jim R. Sycamore,il

Great experience at the spa shop! The staff was extremely helpful in choosing a hot tub,…read moreinstallation was thorough and efficient, and they are very patient teaching me how and when to use the chemicals because I keep asking them the same questions. Prices are great and the quality is substantially better than the cheap made in China box stores. If you want a personal family run experience, don't hesitate to check them out.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!

Fantastic guys! They definitely know what they're doing. I had a leak in my masterspa hot tub that…read morewas looked at previously by another company. We were told that it was a small leak that he couldn't find, and instructed to use stop leak for spas. Well... we tried that with no luck. Finally, I was frustrated and decided to try a different company. I called lighthouse spas and I am so glad that I did. They answered the phone (rate with other companies, and were able to get us scheduled within a week. The guys were early and had the leak diagnosed within the first five minutes! Amazing!! It took less than an hour from start to finish and was only the service call charge. These guys know what they're talking about. I highly recommend them and will use them in the future. Thank you!!

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.