I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since…read moreHelen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back.

Extremely disappointing experience…read more Like many of the other reviews, my experience with Helen started out perfectly fine. She was polite and friendly, and I had been a customer without any problems. Unfortunately, her behavior toward me changed dramatically one day, and the experience was so upsetting that I waited a full year before writing this review. I arrived for my appointment, sat down, and explained how I wanted my nails done. Helen had earbuds in and was clearly engaged in another conversation or listening to something. I repeatedly tried to communicate what I wanted, but I felt completely dismissed and ignored. The situation became much worse when she began using the drill to remove my polish. She repeatedly hurt/burned me, and each time I instinctively pulled my hand away. I told her that it was hurting me and asked her to stop. Instead of listening, she became extremely angry and insisted that it didn't hurt. That's when I noticed she had her earbuds on and had NOT listened to anything I said. She told me I was the rude one and continued arguing with me. At that point, I was incredibly uncomfortable and embarrassed. She was raising her voice and making a scene, and I honestly felt so shocked that I didn't even know how to respond or simply get up and leave. My understanding was that she had another appointment scheduled after mine and was trying to save time by drilling the polish off rather than letting it soak. But rushing to the next appointment is never an excuse for ignoring a client's concerns or continuing something that is causing pain. I have never been treated this way by someone providing a service. If you are working directly with a client, the very least you should do is listen to them--especially when they tell you that something hurts. Wearing earbuds, being distracted by a heated personal conversation or a show, and then becoming angry when the customer asks to be heard is simply not acceptable. Her husband is very nice and does a good job with pedicures, although I have had some issues with the polish and overall nail work. Unfortunately, because of my experience with Helen, I would not recommend returning. It's simply not inexpensive enough to justify being dismissed, ignored, and treated disrespectfully. Clients deserve to feel comfortable, heard, and respected while they're paying for a service.

I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I thoroughly enjoyed my facial with Nakia! She was/is extremely knowledgeable about skincare,…read moreprovided great insight about my skin, and made sure I had a wonderful experience. Perfect way to relax!

Customer service lacking. The man in charge has not a lick of sunshine . A pedicure with no…read morepolish35$! The young woman who gave pedicure o think new and not very good. Nails were uneven and had snags. Had to have another person clean it up but definitely not a good pedicure. And most $$ I spent for it. Not good experience. Go elsewhere

After being turned away by 2 other salons that "accept walk-ins" in the neighborhood, I came into…read moreRuby nails and Vincent welcomed me with kindness. He did an excellent job & was very attentive to detail in how my nails were shaped and my preferences. The products they use here are visibly high quality as was the service I received. I'm so happy to have found a new local salon that is reliable and welcoming!

I had a very poor experience at this nail salon today. I initially selected a gel color, but the…read moreshade applied did not match the number on the sample at all--it was clearly purple, whereas I had chosen a light pink. When I asked the technician to correct it, she tried to convince me to keep the incorrect color until I insisted otherwise. Even then, instead of removing the purple polish, she carelessly applied the new color over it. When I asked her to properly remove the incorrect polish, she began speaking about me to another technician in her native language, which made me uncomfortable. At checkout, I was charged for a higher-tier pedicure despite repeatedly stating that I only wanted the basic service. They refused to correct the charge, leaving me feeling pressured to pay just to leave the situation. There was also a customer waiting in a chair behind me who witnessed the situation and told me that she had witnessed other customers having issues with this specific nail tech on other occasions as well. Not to mention, the polish was smudged when she was finished and she did not offer for me to sit and dry my nails. Afterward, I called the salon to speak with a manager, but the receptionist refused to transfer me. Instead, he claimed I had signed a receipt--which I did not--and referenced security cameras in a way that felt threatening. He said I could return in person to have the charge corrected, but I explained I was not comfortable going back and asked for the issue to be resolved over the phone. He refused and ultimately hung up on me. Based on this experience, I would not recommend this business.

I specifically come to this location for pedicures and they always do such a great job! I've seen…read moredifferent people each time and they've all been wonderful. The last time I went, Tina was so kind and detailed in caring for my feet. The staff is courteous and the vibe is chill and inviting.

Cathy is always attentive when you visit her shop! You're greeted with a hug and you instantly get…read morethe feeling your home. She's very attentive to your needs, and is great for me as I never know what color I want not what I need. Her recommendations are wonderful. I've told many friends about my hidden gem.

From the owner: Polish&Tipz offers one on one superior service. The salon provides a relaxing, spa feel. We offer…read moremanicures, pedicures and other such as paraffin treatments.We aim to provide a feeling of satisfaction and vip services.

Beautiful place, great costomer service friendly people!…read moreOpen early hr/ late as well highly recommend it!!!

I've been coming to Nail Center for years so it makes me sad to write this. My gel mani and regular…read morepedi with tom was extremely disappointing. No cuticles were cut for either my fingers or my toes. Never cleaned out under the nails either. The nails were filed extremely unevenly... I think I have to go home and re-file everything. My massages were so rough I thought I was going to leave with bruises. i asked for the color to be matching on my fingers and toes. the polishes were taken from the same box but they are not the same color. Polish was applied so quickly hardly giving even 30 sec to dry between coats. edges of the nail have no polish on them. The surface of the nails feels rough and bubbly and when I expressed this concern, they were quickly filed over and the problem is not fixed. Both services were finished in just over an hour. these photos were taken immediately after leaving the salon.

This is my neighborhood nail salon The salon is clean and…read morethe staff is nice and helpful- and for sure talented! There isn't usually a wait and I usually just walk in with a call before to make sure it's feasible

I went to this business many times to get my nails and feet done. I told the girl who was going to…read morework with me that I had a sore toenail and it needed to be shaved down and not with the sharp clipper. She takes the clipper and digs into my skin as I yell ouch loud in the shoppe. This happened on 3 occasions. The last time this happened I have a black bruise on my right toe and I have a very hard time walking. I called to tell the manager about this and she didn't want to hear it and hung up on me. At this time I knew that I was done with them and they didn't care about their customers! Alice was the techs name. None of them speak English so they talk about you while you are in the chair to.

I'm very disappointed with the result of my hair coloring. The work was done unprofessionally --…read morethe color came out uneven, as you can see in the photo. The stylist offered to fix it, but I refused because I was very upset. I received a refund, but I just want to leave an honest review. Please choose this salon carefully -- there's a risk they might ruin your hair. There's no salon-quality result here, as the photo shows. I do not recommend this place to anyone who values neatness and professionalism.

Very bad place, hairdresser did bad hair cut for both of my kids, I'm not recommending that placeread more

I've been through a few nail techs here since their opening in 2020 but each young lady has been…read moreamazing. My current nail artist, Alex, is an entire vibe. I've been seeing her exclusively all year and she never ever disappoints. I give her a color or theme, and I allow her freedom to do whatever she wants because she's an artist! I get compliments every time I get a new set. The staff is generally friendly and welcoming. Sometimes there are customers who are loud (rare) so it would be nice to see them get checked (maybe a policy to limit use of personal devices while being service would help?) because one person can throw the entire vibe off. Otherwise, I love it here. I'm going to be adding more of their spa services in 2024 (facials, brows). Black owned and killing it!

This is, by far, the most amazing nail experience I've ever had. I was worried that I wouldn't be…read moreable to get in because I had such a difficult time getting an appointment due to random, universal issues (appointments being a couple weeks out, me ordering the wrong service and having to postpone). I started to give up; however, I am so glad I didn't because that level of exclusivity is exactly what you want during a full on pandemic. Let me explain. Appointments are selectively scheduled to ensure there are no more than a few people in the salon at once. When you arrive to get nails done, it's quite possible that you may have a room to yourself :) and everything from the client services to the ambiance is exceptional. COVID practices: when you arrive (appointments only), they open the door for you, check your temperature, ask you to sanitize your hands, and give you a sanitizing wipe your clean your phone (as you'll be touching it often). They offer you a bottle of water or a glass of champagne, wine, or mimosa. Yasssss! Now, you will immediately be taken into another, fun, light, vacation-like experience by the detailed decór. It's so beautiful the way the owners put so much love and attention into curating each part of your experience. You feel like this moment was crafted JUST for you. The nail specialist that I worked with, Kyra (pronounces KI-Ra) was full of light, love, energy, and offered therapeutic vibes. She really took her time to get to know me and understand more than what I wanted for nails, but how my nail journey complimented my life. I felt a true caring about who I was as a person. Although we take lightly our cosmetic experiences, they are actually a firm of therapy and self-care. Thank you Kyra. I must say, I will certainly be back and will recommend everyone to this elite salon. Even when I move from this area, I will be back!!!

I booked a last-minute nail appointment online and they were able to take me right away when I…read morewalked in, so convenient! My nails came out AMAZING (I'm obsessed with the tortoise print ). The staff was so friendly, and I even met the sweetest person while I was there, we ended up chatting about our favorite vacation spots! Such a fun experience all around. 10/10 recommend! Huge, clean and they were so friendly they didn't rush us after since ewe were still chatting lol.

Love the service and hospitality at this salon! Been going here for years and Rachel and Tracy do…read morean excellent job. All the techs as a matter of fact do an amazing job!