I am very disappointed with my experience at this salon. As a regular customer, I came in for a manicure and pedicure. I arrived at 11:00 a.m., when the salon was still practically empty, and initially everything seemed fine. I was assigned a technician for my pedicure, and the service began normally. While I was getting my pedicure, the salon gradually started to fill up. However, once my service was finished, I was left sitting in the chair while the technician began working on another client. When I raised my concern, I was told that the other client had an appointment. I understand and respect scheduled appointments, but my question is simple: if the technician had a prior appointment, why was I assigned to her in the first place? It is also worth mentioning that the client with the appointment arrived only a few minutes after I did, while my service was already in progress. Additionally, since the salon was already full at that point, it meant I would have had to wait again to continue with my manicure. Given the situation, I chose to get up, pay only for my pedicure, and leave. I consider this to be a lack of respect for my time as a customer. I asked to speak with a manager, but no one came to assist me. Unfortunately, you have lost a customer. I understand that with the volume of clients you handle this may not seem significant, but I strongly encourage you to review your policies and customer service, as situations like this could lead to losing many more clients in the future. I was always a loyal customer and used to recommend this place, but today's experience has left me completely disappointed. Thank you. read more

Love this place. Calm and serene. a good place to get away. I have to keep my nails clean for my line of work there's no other place I'm going but crystal nails. Lani takes care of me and she's A1. Love that I come in she's friendly same as rest of staff and she knows exactly what I'm getting done. read more

Don't not come here!!! They are extremely over priced for such a rushed and unclean job. I paid $200 for mani and pedi for me and my mother. I did not get a manicure at all I had to ask for my cuticles to be removed because he only buffed my nails and started painting. They only care about getting you out regardless of how it looks. Go to Lani Nail Spa in the corner. Way better job for half the price read more

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AVOID THIS PLACE!! The worst overpriced pedi I have ever received in my whole life. You come in and it smells like gas, nail polish, or chemicals which is def not healthy. Their standard pedi starts at $35 which is just a cuticle fix and polish. I paid for the $45 because it had "callus removal" which this scrubber is normally part of a standard pedi. Plus, my heels still were not smooth after the pedi..... My lady kept trying upsell the pedi and other services constantly during my pedi and did not use the color I requested. Instead, she said this other one is similar and just slapped it on. There's no drying area to dry your nail, but the only thing I'd say is that their polish does dry pretty fast although I never heard of the brand in my whole life. My sister's pedicure person didn't even tell her that her pedicure was done and just walked away. Worst part is that there are bubbles in my polish. Such a poor job done and an upsetting experience overall. Please save yourself from wasting time, emotional trauma, and money. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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Leaving this review for my mom because she would never speak up, but this was unacceptable. She went in for a pedicure with Kevin and was out in under 10 minutes. He barely soaked her feet, didn't clean under the nails properly, left visible dead skin, and rushed through the entire service like he couldn't be bothered just because she didn't want to pay extra for an upgrade. There was another woman who started before her and was still sitting there long after my mom was "done." When she asked why it was so quick, Kevin told her there was "nothing else to do," which is ridiculous -- her feet clearly needed more care. My mom has been a loyal customer since the original location by Publix and has NEVER been treated like this. Kevin was rude, lazy, and unprofessional. If you care about service, quality, or basic respect -- DO NOT sit with Kevin. He doesn't deserve the business. 0/10. read more

So I've come to this nail salon twice now. The inside is beautiful with lots of seating available. I requested walk-in appointments both times and someone got to me in less than 5 minutes everytime. They start you off with the pedicure (if you're going for a mani-pedi like me; I did the deluxe gel pedicure ($60) and apres or gel-x nails, removal and application.) The chairs are all massage chairs which felt great while they do your pedicure. The first time I came I wasn't aware of that and they had never turned them on for me but this recent time I visited (around sometime last week) they did and it made a world of a difference. The pedicure is phenomenal. They dig in and remove every bit of build up you could have in your cuticles or any in grown nails you might have and they left my toes perfectly shaped and brand new. Also with the package I purchased for the pedicure came an amazing scrub that left my dry cracked heels brand new. It was the most relaxing pedicure I've ever had. Shoutout to Helen which was my nail technician she was amazing and so sweet! Definitely will be rebooking with her. I will say both times I have come they always do an amazing job with pedicures on natural nails but for my manicure on the other hand, the technician I had the first time around did my apres nails and was clearly not sufficiently trained in the technique. They were alright but she placed more than half the nails on top or wayyy too close to my cuticle. Helen, however, did a great job! So be wary of who you're asking for what technique with and make sure to go over some of their previous work with them. But other than that I really recommend this nail salon. I paid $130 total for the deluxe package pedicure with gel polish (deluxe package is $45 and $15 for the gel polish) and $70 for my apres/gel-x manicure ($5 for removal and $65 for application with single color gel polish and no design.) So all in all I'd say maybe a bit expensive if you do your mani pedi every 2-3 weeks but great if you're in need of an immediate service! read more

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Very Nice people , but I don't know if it's an issue with skill or old product . got a Gel manicure/ pedicure on Friday June 23,2023 @ 4pm .. by Saturday noon one nail peeled & the rest of the nails looked dull & cloudy Sunday two nails peeled . Monday my manicure looks like I have had this nail polish on for about 2 months . I won't go here again . I went on vacation & arrived back Tuesday 6/27/23 so I doubt anything would be done. i did an eyebrow was service as well which was exceptional & amazing. But the gel manicure broke my heart read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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The Lady in the front Ana is Arrogant and nasty to clients. I requested for a Dip and pedicure and she assigned me with a tech. The chair massage would not work properly and she would not believe me. When she finished my pedicure she proceeded to my hands and NOPE no DIP she only did gel polish with extra coats of gel because they were better for my nails. That's not what I want! I kept telling her I want dip! $45 that service is $64 and it wasn't the price it was just the fact that I just always get DIP. I called Ana over and explained i signed up for Dip service why is she not providing me with what I requested. She said the tech said she was sorry that it was a miscommunication. When I got to the register Ana said I won't charge you the $64 plus $20 for chrome I'll charge you for Dip. I laughed and said so you will charge me for a service you didn't provide! Needless to say I paid my $165 for the pedicure and nails and will NEVER be back! Horrible customer service!!!! By the way my nails look horrendous they are not even shaped properly and are not the same length. SAVE YOUR MONEY! Go somewhere where they appreciate your hard earned money. read more

ITS BEEN 2 weeks since i did my nails , I pay $105 plus tip and look at this !!!!!!! I WANT TO SCREAAM SO BAD . Don't higher the prices if the work is going to be bad . I'm an beyond disappointed. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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Me and my mom have been going here for awhile and they are the best of the best in nails, and we've recently went to do eyelash extensions and they came out gorgeous! We usually pick Tammy and Lily for nails for our lash extensions we both had it done by Renny which they are all amazing people and very talented! We usually pick the volcano or jelly pedi and the smell is so good leaving our skin soft! What I picked for my eyelashes is classic doll eyes, and what my mom picked was hybrid cat eyes. read more

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Been a client for years now and Remy is an excellent mail tech, always does an excellent job and I get lots of compliments on my nails read more

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I recently had my nails done here and unfortunately, it was a horrible experience.My nails came out looking ugly and poorly done. I was very disappointed with the results and would not recommend this place to anyone looking for a quality nail service. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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They had the nerve to charge me for starting my nails and then go do another client and just leave me there waiting. They charged me $7 to take off my polish and file My nails and leave me there. The most horrible customer service ever. If you aren't going to finish my service at least have the decency not to charge me $7 to take off the polish. Beyond rude read more

Crystal Nails And Spa - This is how I had to leave the salon. It looked better before. - Nail Salons Near Me - Hialeah, Florida

This place is SUPER OVERPRICED I got a regular mani and they charged me 30 dollars to just buff my nails how outrageous never again

Terrible, terrible, just terrible. I asked for a Polygel refill which is $41. Andy(the one who did my nails) did a horrible job. All my nails are different shapes. He was trying to get me out of the way by working quickly and doing a horrific job. I then told him I wanted a specific color, and brought one compelling different... when I brought it to his attention, he proceeded to give me one coat of the other color. When I went to go pay, he charges me an extra $10 for "painting my nails". To my understanding.... When you have a refill done... it includes the new nail polish. Well in this case it didn't. Additionally, they didn't even remove my cuticles. They charged me $57 for a terrible Polygel refill, no cuticle removal, different shaped nails and one coat of nail polish. I left no tip because honestly he did NOT deserve it. And I will never ever again visit this nail salon. Very unhappy with the service. read more

I've been here quite a few times for convenience purposes. They are open Sunday's & on weekdays if you arrive at a decent time it shouldn't be much of a wait. This reviews is based on Today's service: The finished result is nice but they could use a little better customer service in my opinion. I chose to wear my airpods to listen to music, pausing it when asked a question. The technician that did my pedicure made me uncomfortable when wrapping my nails to soak the acrylic off. I moved my legs to prevent her from dripping the cold acetone on me. She noticed but then kept doing it the pedicure service was pretty good other than that. When she finished she helped me to a seat to wait for a nail tech. A technician got my attention to sit in a chair that already had a purse and cellphone there so I was confused. She told me to pick up someone else's purse and take it to the desk... me personally I don't like ANYONE touching my purse! THAT'S NOT OK! I didn't want to touch the phone so I let the tech get it just as the lady returned looking for her purse... after that awkward moment passed I explained to the technician I wanted my nails trimmed short, an acrylic overlay & gel polish. She recommended I do artificial nail tips & have them removed next time so 1 nail grows even with the others. I wasn't up for going thru the process I just got out of with artificial nails so I respectfully declined. Then she said I should try white powder because it's better ‍ It's only frustrating when you know exactly what you want & being encouraged to do other things for an "easier" fix. read more

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WORST CUSTOMER SERVICE EVER These people make mistakes and want you to pay for it. Once you're upset, the first customer service goes out the window. They treat you like shit and they start speaking in their language and you have no idea what they're saying. Half of the time you're talking and they have no idea what you're saying because they don't understand. If you're going to open a business in America learn the language so you can better help your customers. I came to America and I learned English so I can have a job and a future here; so should they! Their prices are also ridiculous. I've been coming to this place for many years because of how close it is and convenient the hours are but honestly I am so fed up with this place. They are ridiculously overpriced and I guarantee you that within a week your acrylics or gel are going to be falling off and or they used all the gel nail polish and it flakes off. If you can avoid coming here unless you absolutely need to because your schedule is as hectic as mine, then to sell but other than that find a new nail spa because this one is utter garbage with no sense of customer service; a total rip off! read more

Found this cute little spot on Google decided to give it a try since my coworker told me about it as well. I made an appointment arrive at the time but I had to wait about 10 minutes or so because there was only three nail technicians at the moment. Over all my nails came out super cute I got a gel acrylic polish full set and also a pedicure the price is a little expensive I spent about $105 that's including tip. At least I got a complementary white wine while I was getting my pedicure which was nice! Would probably just come here if it's an emergency but not my go to Nail salon read more

Crystal Nails And Spa - Full set acrylic nails gel polish - Nail Salons Near Me - Hialeah, Florida

Worst nail salon I have ever been to! Do not waste your time and money coming to this salon. If I could give 0 stars I would. I paid for my mom to have a gel manicure and it didn't even last her 1 1/2 weeks. After 8 days all the nails were chipped. This is unbelievable, I personally have gotten gel done on my nails at a different salon for over 6 years and they always last 4-5 weeks. When I returned to speak to the manager regarding the poor job that was done she was EXTREMELY RUDE AND DISRESPECTFUL, not only did she accuse me of lying about going there in the first place, she refused to look me in the eye and have a conversation. The quality of their nail polish is garbage, and the quality of the customer service is even worst - basically inexistent. read more

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BEYOND DISAPPOINTED! David did the most horrendous job on my nails. I'm a firm every-other-week client, deluxe pedicure & gel mani, got ZERO deluxe treatment. He was trying to save so much nail polish that my nails bend of how thin the gel polish is. I have so much skin around my nails and toes like I never went to get them done. It's not about taking away this mans money; I still left $10 tip but please show him better nail-tech skills or Crystal nails will start losing clients. read more

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My mom and I went in for a pedicure and two days later they are peeling off. Very high prices for low quality.

Never again will I go here!! This gentleman who works there (I wont say his name) did this horrible job at doing my acrylics. When I went in I was super excited because I really was excited to get my acrylic nails done however, after the job that was done i was disappointed. I left without saying anything but my friend convinced me to go back. When I went back the receptionist was very kind I must admit however he came back with this disgusting demeanor telling me what do I want and grabbing my finger nail. I explained to him the acrylic nail was too wide he was like you want it another way $5 dollars more... at this point I said loud and clear I just paid $70 I am not paying a dime more. He speaks in his language and the receptionist comes over and says what do you want? I said look at my nails .. they are too wide and I dont like the job he did... she said okay he will take care of you.. when he "attempted to correct it" at this point you can tell he wasn't even trying to do a good job. I refused to get more upset or make a huge scene and just decided to walk out. These pictures will show you the horrible job he did and perhaps my frustration. I was charged an excessive amount for a horrible job and he didn't try apologizing or try to correct the job properly. Needless to say never will I go back nor recommend anyone to see this certain individual or place. read more

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This is 5 minutes after getting my nails done. The shapes are completely off and they didn't even cure the polish right. They're super expensive and if you are going to be charging such a high price for a full set make sure that your techs know what they are doing. read more

Crystal Nails And Spa - Full set - Nail Salons Near Me - Hialeah, Florida

It was my first time going and I called before I went I was told that gel full set was going to be $45 when I got there and she did my nails she did 1 design which was snowflakes but there were stickers she just put them on there she didn't even hand draw them and I think I was charged way more for no reason for that design. I was charged $89 dollars for the set, I was in shock, I have never been charged so much. They have already fallen out. She also put 3 diamonds in different nails and they already fell out and left a hole on the nail! read more

Crystal Nails And Spa - My nails already falling out - Nail Salons Near Me - Hialeah, Florida

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Love coming here to get my nails done. I'm very simple so price-wise, it doesn't get too expensive for me, but it is usually about $60 for my gel mani-pedi. I've tried other places closer to my house but I always come back here. My gel lasts me a good month and they have a wide range of colors and styles (designs, ombre, cateye, etc). I've had Kelly a few times and she's a gentle sweetheart. This place does get pretty packed so if you don't have an appointment and you go during peak hours don't be surprised if you have to wait. They have other services like waxing but I have never tried them out. read more

Crystal Nails And Spa - Gel powder ombre - Nail Salons Near Me - Hialeah, Florida

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I came here last resort. I usually like to get my nails done and relax but I had a flight to catch so I needed my nails done quickly and I walked in and got my nails done in less than 20mins. The service was terrible. Hardly any cuticle care, the water was cold, no hand massage/lotion or cuticle oil. The nail tech was so rude and aggressive but like I said I just needed my nails done. He kept stopping to talk and text. I don't recommend and won't be back. read more

Amazing. You get what you pay for. While this place is the best, I've been to across the United States. The attention to detail, they listened to me, and they took their time. They were swamped, so I recommend an appointment. We had five people who all did the same nail color. We did a marble nail with hombre. I added in a cuticle cut and jelly pedicure. I have never walked out of a salon feeling as happy as I have to leave here. I've learned to be nice while being assertive about what I want. If you aren't satisfied, give them a chance to fix the issue. I live in Texas and I wish we had a nail salon who offered as many options. read more

I had my nails done 2 days ago. This place would be a lot better if they didn't shave off 1 1/2 weeks of nail product that you're being charged for. Obviously they shave off 1 1/2 weeks of nail wear so you can come back weekly... but it defeats the purpose of paying full price for acrylic refill when they shave off 1 1/2 weeks of nail wear. You pay the full price of $34 (plus any tip you leave) expecting to have the usual, at least for myself, 2-3 weeks of nail wear. read more

Crystal Nails And Spa - Look at the space left between my cuticle and the polish. - Nail Salons Near Me - Hialeah, Florida

Do not go to this nail salon. Horrible service and come up with pricing on the fly. They are ripping off the public, no wonder they are always empty. I would give this place zero stars. Never go there prices are outrageous. read more

Been here a few times and never had a bad experience! Appointments online are so convenient. All staff is friendly. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

I got a gel set mani and pedi for my birthday. It was very nice. The problem began when I went to get it removed. First of all, the guy that was doing my nails has Parkinson's disease or something because he was very shaky and kept drilling in my nails (my real nails) to the point that I could feel the heat from it. When I told him it was too hot and it hurt, all he did was hold my finger in his has to cook it down. Personally, I don't think he knew at all what he was doing. Secondly, once the gel Polish was removed, now, I have black discoloration on my toe nail. I believe their supplies are unclean and now I have a fungus on my toe. I will never go back there. read more

Crystal Nails And Spa - Fungus - Nail Salons Near Me - Hialeah, Florida

Unfortunately I will not be coming here again. Every time I go and get a mani pedi I leave with cuts all over my cuticles. I informed them prior to service and still left with bloody cuticles. Also, there prices has gone up. 46.00 for a mani pedi. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

The last time I came to Crystal Nails, the salon was so dirty... HOWEVER I decided to come back and the salon cleaned up so much!!! The new owners took over and made improvements. Very happy with my visit and def worth the nails. read more

STAY AWAY FROM THIS PLACE!!!!! worst experience ever with John!!! He is very rude, mean and rough. He scrubbed my skin so hard that it started bleeding and now I have two bruised Swollen toes. read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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I've been doing my nails and pedicures here for a good 2-3 years. They have a decent color selection, reasonable prices and nice staff. The quality of work is a hit or miss depending who you do your nails with. Mia and Kelly are the BEST ! read more

Crystal Nails And Spa - Nail Salons Near Me - Hialeah, Florida

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Had my lashes done here Looks super natural Everyone one always ask where did I get them done very highly recommended And the still on look great after a month read more

Not pleased with my daughter's first experience at your salon. A 14 year old teen. She was told her nails would cost a particular amount (29) even after she asked about the shape she wanted. She stated she clearly asked for regular polish and input that into your iPad check in system yet the tech used gel polish. She was not informed that painting TWO nails (one from each hand) in a different color would cost an additional 10 dollars. That's the dumbest thing ever. The payment was basically DOUBLE the amount which I find ridiculous. And she did a pedicure as well. Almost $80 later and we will never visit your salon again. read more

Came here two days ago to get my nails and lashes done, the nails were beautifully done, however the lady that did my lashes did not evenly distribute the lashes and I had to come back to get them fixed, she didn't even ask if they were okay, she just got up and left. The next day a whole piece of the lash came off and I had to return and she looked at me nasty and gave me attitude and told me next time she will not fix them. I do not live in Miami, however, when I visit next time I will for sure not be getting my lashes here. read more

I've gone to Crystals nails twice and I've been 110% satisfied both times. I came across this location through yelp , I scrolled and saw a few pictures and loved the full sets done for other customers. So I took a chance and went (so many nail places but no everyone dies a great job! I'm extremely picky when it comes to acrylic nails shape). The first time I was attended by Anna. I got a coffin shape full set in a nude matte. They were perfect ! Everyone asked where did I get that perfect coffin set? The second time I went was before Christmas , I was attended by Jacob. He was so nice, funny and so helpful with good advice about my full set when I asked for his opinion. This time I got an almond shape full set with a Christmas design and once again everyone that saw my nails loved them ! If you want a perfect full set I recommend Crystals Nails in West Hialeah hands down! read more

Crystal Nails And Spa - Coffin shape full set , color nude matte done by Anna - Nail Salons Near Me - Hialeah, Florida

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I'm always looking for a good nail spot. Crystal Nails is right by my work and affordable. I went in as hey opened and had no wait. I only needed a polish change and asked for a gel manicure. It seems like manicures are becoming more and more sparse. While my nails were clipped and shaped and cuticles trimmed down, there is no lotion or hand massage. I don't get that. My nail tech (Maria?) was very efficient and thorough. I was in and out in less than an hour. Almost week later and my nails haven't even chipped. I went traveling, moving stuff around, and still looks good. I'll be going back. read more