My friend flea bombed her house so we had to wash everything. We went to Laundry Room on Lake. I am…read moreso glad I did. Clean, nice machines, friendly staff!

Absolutely Horrible Customer Service…read more I have never experienced customer service this rude and disrespectful at a laundromat. While doing my laundry, I used the hand-washing station to wash my shoes. I did not see any sign indicating that the station could not be used for shoes. An older gentleman working there approached me with an extremely rude attitude and told me, "Next time, wash your dirty shoes at home." I apologized and told him I would finish quickly and would not do it again. I had also seen other customers washing shoes and hats there before, so I genuinely did not realize it was not allowed. A few minutes later, he came back and angrily told me to turn the water off because it was "too expensive" and I wasn't paying him to use it. I explained that I was almost finished and politely suggested that they put up a sign clearly stating that the station is not available for customer use. Instead of simply explaining the policy, he became extremely angry, raised his voice, cursed at me, and told me to "hurry the f*** up" and leave if I wasn't going to obey. At that point, I decided I would wait for my clothes to finish washing and take them somewhere else to dry because of how uncomfortable and disrespected I felt. He then proceeded to curse at me again and actually stopped my washer before my paid time was finished. When I asked for my money back, he initially refused and laughed while telling me to figure out how to get the money off the card/washer myself. I eventually had to insist before he finally returned my money. He then proceeded to call someone on and ask to take a picture of me for braking the rules. I kept my composure calm until he started dropping F-bombs at me. I was not going to allow anyone to disrespect me in front of others. I understand that businesses have rules, and I have absolutely no problem following them. But there is no excuse for speaking to customers this way. A simple sign and a respectful explanation would have prevented this entire situation. This was, by far, one of the worst customer service experiences I have ever had. I will absolutely not be returning and would strongly encourage management to address how customers are being treated at this location. Also, he was not just being rude to me... before this incident happened, he was already cursing and complaining under his breath saying people are so messy and dirty and that they don't know how to keep the location clean. Do yourself a favor and go wash somewhere else!!! It's also super expensive to wash here!

Beautifully done but very expensive. I took two lightweight dress jackets in to be freshened next…read morecost 15 bucks apiece to get them cleaned, but they really didn't need much. I asked if they had checked the buttons to make sure they were tight and she said that they just checked to make sure that they are there not necessarily tighten them. When we think for that much they should double check seems buttons, etc. anyway they did a good cleaning job that's true.

This business is overpriced for the results they offer. I tried them once and that's enough to not…read morecome back.

Thank you Coral, you folded my clothes so well and I…read moreappreciate the time you took! every Tuesday looks good for me.

hi, I just wanted to leave a review on Anna that works there. I had a really nice conversation with…read moreher while she was sweeping the place. she keeps it in tip top shape. She was very helpful and pleasant and I appreciate that she keeps the place looking really nice. she is very helpful if you have any questions. she's definitely an asset to Castroville Wash and Dry!!

Having to do laundry outside can be a challenge but Sudz is probably one of the better laundromats…read morein the area when it comes to cleanliness, pricing, and amenities. There are multiple washer sizes you can use ranging from a $5 two-load to $10 for the XL washers for sheets and comforters. Yes, the prices are high but they're going to cost this much at all other laundromats in the area. Just gotta take it by the chin. Dryers were 25 cents for 3 min but they are heavy duty and I found out you really don't need that much time depending on your garments. You can easily add on more time if needed. Change machine available so all you need is cash. Folding tables were clean, wifi was working well, and attendant was super nice.

What a beautiful laundromat! I came here as I saw online that I could wash my horse blankets here…read more The place is spotless! Also family owned and operated. I met the owner while I was there and she was wonderful and helpful. I highly recommend!

Every Thursday the person does not open on time. Today they are 30 minutes late and still no one is…read morehere. Not reliable so sorry I can't recommend! The phone mailbox is full so can't leave a message about this. So frustrating for people that need this service.

Don't come in the morning they do not open at 7am as stated. I came early on Sunday to get my…read morelaundry taken care off early got here at 7:15am still closed even though their hours are 7am -12am Monday - Sunday. There were multiple other people here already waiting as well by the time I was here. No one showed up for over 30 mins to open so I took off to another laundry mat.

I went for my first time recently and Norma was so helpful in showing me how to use the machines…read moreand providing recommendations on which size to use. The place is pleasant & clean. Thank you to all the staff who make the place so welcoming!

Reasonable prices, clean facilities, and friendly service from the on site worker. It's clean and…read morewell lit, so you don't feel like you're in a stereotypical sleazy laundromat. Extra parking near side and back of building, parking in back is helpful if you have a lot to wash cause you can park right in front of the back door. 4 load washer: $6 3 load washer: $5 2 load washer: $3 1 load washer: $2 Dryer: $0.25 per 8 minutes

It's clean. All washers and dryers are well maintained and serviced. They have enough carts to go…read morearound and plenty of folding tables. Only downfall for me is they don't have fans that face the back folding tables, just the front folding tables. Water in the washers is great! You don't have to add more water like other laundry places. This was my go to place when I stayed in Gilroy for a short time recently. And of course, like any laundry facility - it will get full so go early!!

Great place but it never opens on time. The lady that works in the morning always gets here 10 to…read more15 minutes past 7am.

The manager or owner, I'm not sure who she was but let me tell you about this woman, she was the…read morebiggest narcissist and gaslighting person I ever saw. Not just the fact that she kick me out and closed the door on me and then goes and locks the other door makes me feel like a criminal and the lowest of the lowest just because I'm not dress or look rich or wealthy. This woman told me that I couldn't smoke around the facility and I said OK. I didn't know I didn't saw it. I didn't saw it and then she goes an points out the sign where it says no smoking and I'm like OK I didn't see that I apologize and then she says are you blind And I have already apologize for but this woman apparently was so angry enough that she needed to make me feel belittle by her or just not in her level or class and then she goes in sprite for locking the door treats me like a criminal. My clothes was left inside the laundromat. I have to argue with this woman to let me get my belongings and then she insults me and this all happened this month on December we're supposed to be a happy month. Let me say these people we are now old born with a golden spoon. We all work hard to honor our living, but just because a person doesn't look a certain way or doesn't wanna spend hundreds of dollars in namebrand clothes on namebrand shoes just to fit in with society, and what they consider acceptable. It's ridiculous and honestly, I don't know as a Christian. I know God would never look down on somebody who looks poor or who is poor, we supposed to give and be respectful and kind and have some sort of human inside of us and to be humble with others so let's try to spread love and not hate and let's be kind to others cause we don't know what others are going through. Thank you for reading this. I hope this helps.

This place used to be pretty decent when I started coming here a year ago. However today I went in…read moreto do a wash for which I spend about 100 a week doing so and both of the change machines are wide open and empty. There is some guy emptying out the washers in order to fill up the change machine. At 8:15am on a Tuesday. Which means it hasn't been attended to since last week. My family used to service laundry mats in the 1980's. We used to go on at 3-4 in the morning as to not interfere with service to our customers. In addition to the prices for the washers going up every single week. I constantly see employees just standing around and talking in the morning. There is a female attendant there if that's what you want to call her constantly having visitors and sitting at a table and eating. Also the drivers always cone off several parking spaces so they can get their trucks in there and not have to walk any distance at all. There's a gym right next door so the parking spaces are hard to come by because we are dealing with the silver sneakers set. The water machine outside is constantly broken down and I have to pay an additional 10 cents per gallon to use my ATM card. The soda machine never gives you what you ask for. So far it's only given me diet cherry Pepsi no matter what button I push. The snack machine works sometimes. Pretty disgusted today!!!!!