listen every business can have negative reviews. you can't make 100% of your clients happy 100% of the time. These folks go out of their way to help educate you on what your pool needs and are polite, helpful, and just fun to be around. Support this Mom and Pop establishment and trust them as they really do know their stuff. read more

I am not buying the bad reviews for Crystal Clear Pools. I have been to the store many times and the girls are amazing! I have dealt with Tiffany, Dani, Grace and Kaylee and they are always super helpful, sweet and always have an upbeat, positive attitude. Kudos for an awesome staff that makes you feel welcomed!! read more

Great Family Run Business that care for their customers and bend over backwards to help them in any way. A+ team that always help each other to keep customers Pools Crystal Clear!! read more

If you are looking for pool service, pay attention to the reviews. I did not, and hired this company for service. Huge mistake. Try to up sell equipment that you don't need, outsource cleaning responsibilities for additional money. Example..cleaning salt cell generator, two women showed up and couldn't get the lid off. Ridiculous . My husband took the lid off and cleaned the cell. That's what they were hired for. Prior to that, different pool tech couldn't set our timer, we were told it must be defective. It's not. They did rid our pool of phosphates, for extra money. If you need a pool maintenance service, keep looking!! read more

Pool service worse of class. Maintenance people are super lazy - they don't even use a vacuum cleaner and just pour chlorine even in my new salt water pool- they do exactly the same at my neighbors' home as witnessed by my cameras. Complained and they came out and did exactly the same thing - luckily I had cameras to see.. Don't make the same mistake I did - learn how to clean your own pool because it seems hard to find a trustworthy pool service. read more

Worst company I have dealt with in years. They DO NOT stand behind their work, and expect you to keep paying for a service call everytime they send somebody out for the same problem that they never fixed right to begin with. They try to tell you somehow this is YOUR fault--no, I dont think so, I depended on them as EXPERTS to fix the problem, but instead they are argumentative and very negative. People, please believe these reviews. They will come over take your money and not fix the problem, and then somehow blame you or that the part was made in China, or anything---BUT the fact that it was their fault. I have never written a negative review for a local business, but I really want to warn others. The customer service lady is arrogant, and trying to resolve the issue with the owner was even worse. read more

This company is one of the top rated on BBB not sure what what license that military guy had however it is wrong. This company does a fantastic job with restoration their customer service is Top notch they're always caring and go above and beyond to make sure my pool issues are resolved. I recently got my pool resurfaced and it came out amazing. I also joined their service afterwards and still have it thank you Crystal clear team!!! read more

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Not sure what the bad reviews are about. I've had nothing but great service here and they go above and beyond every time. I'm new to having a pool and they have been very helpful with every question that comes up. Also, not in the least bit pushy and incredibly friendly every time I go there. read more

The staff at Crystal Clear Pool Store in Fort Pierce, FL, are awesome! Always ready to answer questions and give advice for all of your pool and spa questions. read more

Well went into the store looking for treatment for my hot tub...was met by a young lady whom did what she could to help me...I purchased what they suggested mean while there was an elderly lady sitting in next to me. She was upset that her pool was leaking and how her children where grown and gone...I then told her that my son may know someone that could help...I told her that I would get her the number for my son after I purchased Item...I purchased the item, responded to my vehicle and returned as promised...she was now with a male leaving the store ..I gave her the phone so that she could speak to her directly about the situation. While she was speaking to my son on the phone the male was introducing himself, when a woman, whom I believed to be management or the owner (believed to be Paula Smith co-owner)walked up to me and maliciously accused me of "stealing her business" then snatched a piece of paper from the gentlemans hand. When I tried to explain myself, she rudely turned her back to me then call me "rude" becuase I gave the lady I just met my phone, as she marched off. Not knowing why this had just transpired, i asked the couple to accompany me as we stepped out of the store...Well, the short of it was, while the husband was trying to get help with the co owner, for some kind of repair the wife was talking to me about the same issue and becuase she seemed concerned about the issue I was just tring to be helpful not knowing what was going on...(note: the piece of paper that was snatched from the gentleman was an estimate that was given to him) I'm retired military and law enforcement just in there to get some stuff for my hot tub and becuase someone in need asked me for assistance and I helped her, this owner had no right to assume and make a seen in front of customers...I know one thing becuase of this incident and how it became confuntational for no reason at all, my antenna where raised and I did my due diligence! I could not find any valid information that this busniess was licensed to do contact work in the first place. Everything I found had to do with retail and the sale of goods est 10/1/2005 EIN 20-5496517 State ID-P06000107272 they must be forwarding the work out to folks that are. Anyway you look at it, I was a customer that purchased something and whom was simply looking out for a elderly couple that asked for my help unwittingly! This ordeal as left a bad taste in my mouth....I will be taking my business elsewhere! read more

Very disappointed after choosing a local small business to install new pool pump and new pool heater. Poor customer service and knocked on door and said good news , bad news...your equipment is installed but does not work .Then proceeded to inform us it must be our wiring that was incorrect. Did nothing to help us trouble shoot the problem and fix the issue but instead just wanted to argue and blame. Since installation have not returned any of our phone calls. Also was not interested in teaching us how to use the new equipment and said we seemed like sharp people we could figure it out. read more

Excellent service. The staff is wonderful and very knowledgeable. I would recommend ever pool owner go see them. We had a problem with our pool that no one could correct until we saw them. Our pool has never looked to great! read more

The WORST pool servicing I ever received, I used to get my pool service by then until I would notice they weren't coming out on the schedule day, I would STILL have a crazy amount of bugs even though I have a screen around my pool but guess what ? The skimmer was always off and when I went to call to see why they never shut it back on , they told me because the water level was low, ummm okay why don't you tell me this. They don't bother telling you anything, they just trying to get the job done, they don't care how or when but as long as it's half way done, they call that a great job. Negative. If you need recommendations, I'm getting my pool service now by a great gentleman for way cheap then crystal clear , the guy actually test your water weekly, does everything to keep your pool great. read more

They are very flexible and show an excellent amount of commitment and loyalty to their customers. I would highly recommend this company to anyone with any type of pool and/ or spa need. read more

I went in to ask if they have underwater tile grout and if not, where I could get some. Instead of just saying no, this argumentative female gave me this rediculous story of how grounting tile was a select art that only few could do, and that the people they get their grout from wouldn't sell to the likes of me because it's such a closely guarded product. Instead they would come to my house for a small fortune and grout the 2 tiles for me. I walked away in disgust and went home and ordered it online. So much for trying to patronize small businesses instead of mail-order. read more

I cannot say anything good about them, but I'm going against my grandmothers advice by not saying anything at all. They are contracted by my landlord, so I have little control over the matter, but there are 2 big issues. Number one, the pool isn't clean. It needs to be vacuumed and not just scooped with a net. I can deal with that. The biggest issue is that they are extremely rude and have absolutely no concern over the safety of my pets. We have a full screen enclosure around the pool and a pet door that allows our 2 cats and small dog access from inside the home to the enclosed area. On multiple occasions, the tech has left the screen door to the outside propped open. My husband and I asked several times that she secure the door and we got an eye roll. After some cleaning issues, Steve the owner came out today. He was even ruder than the regular tech. I asked that they knock or somehow announce themselves when they arrive so that we can secure our pets. He said they wouldn't do that and if the screen door was locked, they would just leave. Poor pool service is one thing, but the absolute, blatant lack of concern for my pets is completely inexcusable. read more