It's been awhile since my last review and much has changed since COVID, so I feel I need to update some information. This is still a great, convenient location. Ordering, picking up and using their app is super easy and cookies are still delicious! They have added some different treats to their weekly menu, in addition to their fresh baked cookies. They now offer a variety of cheesecakes, cakes, pies, brownies and cups! They've really branched out to satisfy all cravings. If you sign up on their app, make sure you enter your birthday and they'll send you a free cookie voucher to use during your birthday month. Bonus! I've noticed when coming inside the store to order cookies, the majority of customers order from the kiosks on the wall next to the ordering line. I find that funny, especially when there's nobody in line up at the register, but to each their own. The employees are always welcoming, friendly, helpful and accommodating. Prices are a little high, but the quality ingredients make it well worth it, for me anyway. If I'm indulging, it needs to be worth the calories. These definitely are! This location is part of a strip mall, next door to Killer Burger. The store is always clean and smells so inviting. I would definitely recommend this location. read more

​These cookies are absolutely amazing! Even what I'd call the "mediocre" flavors are still far better than most cookies you can find in the area. I love their system of rotating the cookies weekly while thankfully keeping the classic chocolate chip as a constant. Plus, you can easily check their website to see the week's offerings--very convenient! The shop atmosphere is also really quick, clean and has a great system set up to speed up ordering. ​The Price Tag Dilemma! ​With all that said, their prices are steep. Four dollars or more for a single cookie is a lot, and that cost will likely price out some potential customers from trying them regularly. Honestly, if they brought the price down even a dollar per cookie, I think they would see a major jump in both new and repeat customers. ​However, they clearly know what they're doing; this is a chain that has grown and done very well over the last few years. Other places are now raising thier prices to match. Overall, the price won't stop me from indulging every once in a while. If you love cookies and can swing the price tag, this is an absolute must-try! read more

Crumbl - Vancouver - Honey buns! - Bakeries Near Me - Vancouver, Washington

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Great cookies overall! We tried the vanilla bean and the waffle cookie. When we first walked in, one employee with dark hair rolled her eyes and walked to the back, which was off-putting especially in a customer service role. Thankfully, another employee stepped in and was friendly and helpful, and our order was handled quickly. As for the cookies, the vanilla bean is perfect if you love very sweet cookies, while the waffle cookie is a bit less sweet, which I personally preferred. Both were delicious, and I love that they rotate their flavors every week. read more

Crumbl - Vancouver - * Vanilla bean * Waffle cookie * - Bakeries Near Me - Vancouver, Washington

The delivery fee is excessive so go pick it up. Otherwise, the cookies are always good and the orders are always accurate.

Usually we visit the location in Lacey or Olympia as we live up here but we were down south and decided to pop in and grab some treats for my son. I've always been given a military discount at both locations I've frequented up here so when I asked for it the gal looked at me like I was speaking a foreign language. She said it's not something the company offers and she seemed offended that I even asked. Rather than argue with her I just said well perhaps it's just something my location offers and just left it at that but she was quite rude about it and I will not be visiting this location again with the way she wants to treat service members and their family. read more

I made the mistake of buying a box for my husband when Crumbl first opened up close to our house. And now he goes all the time! At least once a week! His favorite is the classic chocolate chip... but he has brought home an array of seasonal flavors, sugar cookies, brownie/ cookie, tres leches, strawberry, carrot cake, lemon... there's always something delightful. They are huge cookies so I was excited to see they have minis (to reduce the calories!)... some have been too sweet but generally they do a nice job of having a delicious cookie with a nicely balanced icing (if covered) to top it off. The online ordering or iPad is pretty seemless and they are quick in getting them out to customers. They always have new flavors to try so my husband keeps having to come back to try them :)~ ... but seriously if you have a cookie craving this is definitely the spot. No regrets! read more

Can somebody say SWEET!!!! Crumble cookie is great but you must be committed to sweet. Every bite is a mouthful of flavorful sweetness. If you have health issues that prohibit or limit sweets, these cookies aren't for you. Other than that... go for it. Chewy, gooey deliciousness is what they are. The crumble team were pleasant and eager to train us in all things crumble. Check them out at least once. read more

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Great location! Service was excellent, Store was clean and customer service was amazing, would highly recommend! The cookies were all delicious and turned out just as we wanted them! read more

Quick, friendly, and always clean! The staff here go out of their way to make sure every visit is a positive one. Service is consistently super fast. And the cookies...so good! Always fresh, delicious, and the perfect treat. I've never had a bad experience here, and I love that I can count on it being reliable every single time. read more

Always good, customer service is great. It's super close to my office that I can walk there.

Nice staff and very clean! The kids loved the cookies! This is our favorite location to come to.

The wife is addicted to these. I'm not as much a fan as her, but with the return visit is they must be good. I love the decorations and frosting choices, as well as the ones with fresh toppings. They make ordering super convenient. Keep up the good work. read more

Crumbl - Vancouver - Great assortment - Bakeries Near Me - Vancouver, Washington

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Got a three pack mini sampler for the grandkids and they absolutely loved it! It's a cute size. Also tried the new pumpkin caramel one, and it was delicious! read more

Crumbl Cookies is an "upscale cookie" shop. They offer a very small selection, ranging from traditional to unique. There is a self-service ordering counter with two tablet devices, so you can order without having to interact with humans if that's your preference. Traditional cookies are things like chocolate chip (good overall) and peanut butter (not good - very dry, excessively crumbly, and tasted of raw flour). Unique are a double-frosted chocolate (think "Hostess chocolate cupcake") to Strawberry Pop Tart, a strawberry-filled cookie topped with an actual miniature strawberry Pop Tart. At the ordering counter is one of each actual cookie and a representation of each of three beverages available for purchase, so picking what you want couldn't be easier. They also sell smaller versions of their cookies in larger quantities for catering purposes. Purchased cookies are carefully packaged into sturdy pink boxes, each shaped to accommodate whichever quantity of cookies you purchased. This location is in a large shopping center with easy access, and plenty of parking. read more

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Kids love these cookies, friendly staff will help out if you get stuck on the kiosk!New flavors each week.

Presented more as an "upscale" cookie shop, the cookies are a bit pricier than your average cookie. I typically buy them in a box of 4 for about $16/17? (I can't remember the exact price). But! The cookies are fairly big. I typically can't finish one cookie by myself--I share with friends--but it's not just because it's big but it's also very sugary and sweet. It really is up to everyone's own preferences but my friends and I personally think it's a bit too overhyped as the cookies are two sweet to be enjoyed fully. The nice thing about Crumbl that I really enjoy though is the constant introduction of new flavors each week. All of the flavors are fairly unique and fun to try out (I used to have the app to just check what flavors they had because it was interesting ahah). In addition, although there might be a daunting line (at least for cookies), they have a self-serve kiosk and the staff is very friendly and efficient, so it goes by quickly. Overall, I would say Crumbl may be nice to have at a party or special occasion with friends but definitely not for everyday (or even once a week). read more

Crumbl - Vancouver - Bakeries Near Me - Vancouver, Washington

Cookies were not fresh or warm. They were cold and tasted old. Excited for a treat on a Friday night and these were an expensive disappointment! Yuck! read more

The employees are prompt, friendly and accurate with the orders. The store is always clean. The cookies are delicious and I love that there is a rotating menu so we can try new cookies every week if we like, or return for previous favorites! *Warning* A serving size of the big ones are a 1/4 of the cookie! Definitely not a weekly indulgence. read more

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Ordered my cookies online for pick up in Vancouver and it was such an easy process! You just need the app to order and pay over the phone. When I got to the location, it was very clean and organized. All the boxed cookies for pick up were in a designated area. It was around noon when I picked up my cookies on a Friday and it was a little busy. One of the workers greeted me and handed me my cookies in like 5 seconds! So quick and easy! I think Crumbl cookies are a little overpriced for just cookies, but I love how they have new flavors every week. Definitely a good variety of cookies to try every time. read more

Crumbl - Vancouver - Seasonal flavors - Bakeries Near Me - Vancouver, Washington

I love the changing weekly variety with a few mysteries along the way. The peanut butter cookies are always amazing! This week was full of winners for Thanksgiving. read more

Crumbl - Vancouver - Crumbl Peach Pie, Pumpkin Pie, Caramel Praline, Maple Cinnamon Roll - Bakeries Near Me - Vancouver, Washington

Crumbl cookies were bookmarked on my Yelp for months now, except it was the ones across the river in Oregon. One day I went to killer burger next door and was overjoyed to see that they were doing construction on the unit next door and it was going to be crumbl cookies! I waited impatiently for word on when they would be actually opening. Once they opened I decided to wait a bit for the hype to die down and to see what people were saying about this location. Lots of mixed reviews. Here's my experience: I ordered online while driving there (I was about a couple minutes away). It was a spur of the moment visit since we were in the area. I indicated that I wanted to pick it up ASAP. We pulled up into the curbside parking stalls (2 right in front of their storefront). I indicated that I was here and in less than a meeting I was greeted with a smile and a pink cookie boxes! The box of cookies were nice and warm. I ordered all the warm ones in one box and the refrigerated one in another box. They were sold out of one cookie, so I ended up only purchasing five to try all the different flavors. The cookies are pretty rich, so I cut them all into fours to try a little bit of each. Sugar cookie: tasted like an almond cookie with sweet buttercream frosting. If you eat the cookie together with the frosting it has a nice balance. German chocolate cookie: the cookie itself is a chocolate chocolate chip cookie. It was very tasty. I thought that the coconut topping was a little sweet. It could use less. Berry cookie: this one tasted more like an authentic sugar cookie, rolled in sugar, and topped with frosting and cereal. This one was also smaller in size compared to the other cookies. Peanut butter chocolate chip cookie: good amount of peanut butter flavor throughout the cookie and the chocolate chips were a bonus! Chocolate chip: yummy chocolate chip cookie! Very basic, but good! The cookie texture was perfectly fine. Yes it is somewhat underbaked in the middle, but the edges are nice and cooked. I wouldn't say that these cookies are anywhere near raw though. It is pricey, but I think that I will only come here occasionally, so it's worth it! read more

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Worst customer service' took kid here for free bday cookies. Employee was rude and so was Eric the manager. Was loud and called me a liar when I said as my daughter was today 28 Dec. said she had to have an ID to prove it was her birthday or she needed the app. Bullying tactics over not honoring the free cookie for your birthday program. Nice was to treat a kid on their birthday. Yes I told Eric I was writing a bad review for his actions, so this will probably be taken down immediately. I didn't even get to place order for what I wanted in addition to the free birthday cookie for my minor child. I welcome feed back or contact from owner or company read more

but too much . That's why they're getting 4/5 stars. Taste: 5/5 Service:5/5 Price: 4/5 (I get you sometimes have to pay to get good service and good food but come on, $5 a cookie!) read more

Good cookies really good place to get cookies I love the cookies Good service really nice people that work a cookies crumbl they are nice to there customers read more

We stopped in on a whim and grabbed a box of cooked. I'll be honest... I was wondering how cookies could justify the price tag these got. One bite and you'll know... pure happiness! We tried a few different cookies, warm and chilled. They were all delicious! It is hard to beat the warm chocolate chip! read more

Crumbl - Vancouver - Cookies - Bakeries Near Me - Vancouver, Washington

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I would give Crumbl a solid 3 - not amazing but not horrible. Pros: - delivery, and fairly late! Great for a late night sweet tooth fix - variety in flavors Cons: - because they're so thick they are very often raw in the middle (this has happened 3 times) - lots of frosting on many to cover the bland taste of the cookie itself The chocolate chip classic one is definitely the best though! read more

WHERE DO I EVEN BEGIN?! This was truly one of the best experiences at a "place in general" in YEARS! Especially since COVID. It was a hole in the wall location, that was slightly hard to find. I thought my Mom was crazy. She said a couple friends liked it. Why were going here? Instantly as I walked in, I was shocked it was so nice and clean. Plus, it was busy. Clearly popular, with hard workers employed. It was also such a pleasant ordering experience, using the tablets. (My Mom was definitely confused, and was able to share in that confusion with another woman her age lol!) I was confused though, why did a cookie store only have a few options? Well, I quickly learned that they make new items very regularly. But they also make the best cookies you'll ever have. They make some that seem like they'd be WAAAY too sweet, and hurt to eat. But they're not. Unfortunately, they have this one weakness...making chocolate chip cookies that are better than any homemade one you could do. ALSO THEIR COOKIES ARE HUGE! One's enough. Maybe two, if you're having it as half your meal. That first bite of their chocolate chip cookie was an experience. I hadn't felt a bliss like that in a while. Then I was talking to my buddy in Michigan. THEY have a Crumbl there. YOU'RE TELLING ME THIS IS THAT BIG OF A CHAIN, AND KEEPS THAT CONSISTENTLY GOOD OF QUALITY?! I'm mind blown right now. Everybody needs to come here ASAP. I'll be coming back for sure. I'm gonna shut up now so you can go. (Their boxes they put the cookies in are even nice. Okay, I'm done now, lol!) read more

Do I need Crumbl Cookies? . . . / . . . . . . . . . . . . . . . . \ . . Yes . . . . . . . . . . . . . . . . . No . / . . . . . . . . . . . . . . . . . . . . \ . Get 'em . . . . . . . . . . . . . . . . Oh well, gettin'em anyways Listen, if it involves warm cookies or summer sunsets ... count me in ... cause cookies just hit differently when they're warm. Every week, Crumbl bakes 2 classic and 4 special flavors of cookies ... all of them served fresh and most warm. I'm no scientist, but I'm guessing I'll be using the app to order & pick-up about, oh, 52 times a year. I wonder if I can just set up direct deposit from my employer to save a step or two? * Milk Chocolate Chip (4 stars) * Peach Cobbler Cookie (5 stars) * Cake Batter Cookie (5 stars) * Sea Salt Toffee Cookie (6, yes SIX stars) inside my stomach lives a little blue monster who DEMANDS cookies (usually around 4:30 pm) ... warm ones from Crumbl Cookies Vancouver are his favorites. read more

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The cookies are good like usual but they gave us 2 of the wrong cookies very unprofessional

I was told 20 minutes ago that I was waiting on streusel topping for my caramel apple cookie. I have NOW been told to wait 20 more minutes. I don't mind waiting but I would appreciate knowing a better approximate time. This experience has me questioning if I should return. If it takes an hour to make the streusel just tell me... UPDATE: it has now been AN HOUR since I ordered my cookies.... Finally just got them. I only ordered 4! AND the cinnamon fry bread didn't come with the dollop of what everyone else had on theirs. I can't believe I waited so long to still get my order incorrect. I'd much rather spend an hour making my own!! read more

Crumbl - Vancouver - Bakeries Near Me - Vancouver, Washington

Yes these do crumble the minute you touch them and thus the name, They are beautifully decorated and packaged. That said, you'd be better off going to an actual bakery. They are SO SWEET and lacking in texture it's like eating mouthfuls of white sugar with your fingers. Seems like a franchise fad kind of place. So disappointed. read more

Really overpriced. Seems like the same cookie, different look. Most bakers could make this cookie on their own for a quarter the cost.

When you walk into the bakery, it smells absolutely amazing! The staff is friendly and welcoming! Definitely cure my cookie fix! I've recently tried 6 of their cookies and have been impressed. My favourite so far has been their newest addition, Passion Fruit. An honourable mention also goes to their Milk Chocolate Chip; as simple as it is, it's the best chocolate chip cookie i've had. My least favourite has been the Confetti Cake sugar cookie as I found it dried than the Classic Pink Sugar. For the price, you do get a fairly big cookie! Its $15 for 4. I'll continue checking back weekly to see what cookies they have to offer. read more

Crumbl - Vancouver - Classic Pink Sugar, Waffle, New York Cheesecake, Milk Chocolate Chip - Bakeries Near Me - Vancouver, Washington

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Got into a little cookie craving I somehow managed to find this place. Downloaded their app through the app store to see what's going on. Their app is pretty easy to use and you can order your cookies through it which makes it easy but we decided to go into the store to do the ordering. You'll find a couple of touch pads where you can order or you can wander up to the register to order. I would say if there's a line it's better to use the app or the touchpads cause I could imagine how long it could be while people pick out what they want by looking at their display. Their cookies are a little expensive but you really get what you pay for here....this aren't your regular grocery store cookies you'd by buy the dozen. So I ended up picking out 6 cookies and they were still hot when I got them.....*droool*. I would say the smores and sugar cookie were my favorites. It's a no brainer that I'll be back to this place. read more

Crumbl - Vancouver - Bakeries Near Me - Vancouver, Washington

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Fast, clean and friendly atmosphere. I've been to this location many times. I like the ability to order ahead and curbside delivery.

Update: My review score was updated after the store manager and Crumbl customer service reached out to resolved my issue. Employees will also be retrained to meet the company's commitment to excellence standards. Thank you! Apparently this is what spending nearly $40 on a dozen Crumbl Cookies gets you at the Hazel Dell location. After waiting almost 30 minutes on curbside pickup for an order I placed the previous night, I ended up having to go into the store to pick them up myself because the employee was confused on where to locate cars in the parking lot. Once I finally received my cookies, I was told they were out of the correct size boxes so they put them in smaller boxes. At some point someone thought it would be a good idea to stack cookies on top of warm iced cookies leaving mess of expensive ruined cookies. I understand this is a new location, but this isn't rocket science. read more

Crumbl - Vancouver - Cookies were placed on top of warm iced cookies. - Bakeries Near Me - Vancouver, Washington

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Great Cookies as always. Ordered a 4 cookie box with Seasonal Cookie, Pumpkin Pie Cheesecake read more

Crumbl - Vancouver - Crumbl Cookie - Bakeries Near Me - Vancouver, Washington

These cookies are well with the indulgence. Not every day, obviously, but special occasions scream out for Crumbl. The employees are all very polite and efficient and I've never seen a cleaner store in my life. I haven't tried one that I didn't like, but the frosting has a sugar rush that cannot be beaten. read more

Love their pink frosted and the lemon cheesecake. Best ever is their double snickerdoodle with cream cheese frosting. I like that they rotate the flavors every week. read more

Great cookies! Would be five stars if they added the ability to load my gift card into the app. Disappointing that I have to carry the card with me even though you can already add payment methods in the app. read more