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    Crumbl - Union

    3.2 (47 reviews)
    Closed 8:00 am - 10:00 pm

    Order Crumbl - Union Takeout or Delivery

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    Entrance
    Jenny R.

    This place was packed for a Monday. The lines were long. I placed my order online so I just had to walk in and pick up. That is such a convenience. The cookies all tasted fresh which is also a plus.

    Kiosks to order
    Jillene W.

    So a random TikTok video prompted this trip... I didn't even end up getting a cookie but the tres leches cake... that's the real reason for the high rating. The Tres Leches cake is certainly in the TOP 3 in my book! For the price point I feel like I'm robbing them! It's soooooooooo good! It's the perfect amount of sponge cake, whipped cream, all the sweet milks! I'm having flashbacks. So I can't talk too much about the cookies because I haven't had one from there yet, not sure if I will. I kind of want to keep Crumbl my go to for mini cakes. There is plenty of parking and it's conveniently right on rt.22 westbound. The store itself is pretty small, but clean and it smelled good! BUT the service is not good. When you walk in you have to order at a kiosk. I didn't know that so I stood in a line for at least 15 minutes wondering why no one was acknowledging that people were in a line to order at the register. Finally when I saw a few people go to the kiosk and order and their name was called, I put 2 and 2 together. I guess it would have been too hard for proper signage for first time guest and for the workers to acknowledge people when they come in. Now that I know what to do... I'll be just coming in for the cake... also with that said... order ahead online! You can thank me later because it was a zoo inside with all the people picking up their orders. So need less to say... I'll be back... not for the service, not for the cookies, but that sweeeeeet Five Star Tres Leches cake!

    Raw cheesecake cookie
    Dimonique J.

    My Order Cheesecake cookie - Raw could not eat it. Butter Cake - 5 stars and absolutely delicious! 2 bottles of Milk - not received - they did not include the milk in the bag, but great customer service and speedy refund.

    Chocolate cupcake cookie
    Lisa P.

    Cookies are always fresh and service is good. Order ahead especially at night as they do get busy.

    Delicious!
    Barbara J.

    The cookies here continue to be great but the wait times haven't gotten crazy with only one person packing orders. It's clear that other staff are working on other tasks but today I waiting 20+ minutes for my order placed in the store with one person packing orders and the store was full with additional people waiting. I'm very curious at what point does another person step in to help. One person's order needing to be fixed only made the wait longer. Very disappointing. This has happened when I've ordered via the app as well.

    Arianne M.

    My best friend loves Crumbl cookies so I always order them for him. Last night, was my first time trying the cookies for myself. I was surprised at how big the cookies were. The packaging is bright and simple. My favorite cookie was the chocolate chip then the strawberry milk. The cookies were soft and delicious. I'll definitely continue to order from here. I always use the app which is super quick and easy. Delivery is hassle free. Highly recommend!

    Pumpkin Cheesecake
    Michelle K.

    My husband stopped in while out at work and brought home a box of 6 cookies. These things are deliciously dense pucks of amazingness. I'm not really a dessert person, so this massive cookie is going to take me days to finish, but I'll love every single bite. They have a great assortment and everything is so fancy! Definitely worth stopping in and experiencing these!

    Cookie with a fricken egg shell

    Threw was a frickin egg shell in my semi sweet cookiewhat is up!!?!? This is crazy, not ok! I could have broken a tooth!?!? I could have bit into it, why does anyone think this is ok. I will be expecting a 12 pack of crumbl semi sweet chocolate chip cookie if not i will be sueing this is in outrageous #DONE....

    6-Pack

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    Photo of Erica M.
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    4 months ago

    Quick friendly service! One of my favorite locations! Staff are always helpful and kind and cookie are always delicious! Clean space!

    Business owner information

    Photo of Alex S.

    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    7 months ago

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    Alex S.

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    1 year ago

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    10 months ago

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    2 years ago

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    Alex S.

    Helpful 2
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    2 years ago

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    Alex S.

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    Photo of Lisa P.
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    1 year ago

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    1 year ago

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    Alex S.

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    1 year ago

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    Alex S.

    Helpful 5
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    5 months ago

    Food amazing! Vibes inside place are good! Fast service! Can't wait to get more in the future!!!

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    Photo of Jess M.
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    1 year ago

    Always quick and fresh! Staff is polite and super friendly. It's our go to location for the best cookies!!!

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    2 years ago

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    Alex S.

    Helpful 1
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    3 years ago

    Helpful 3
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    7 months ago

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    Alex S.

    Helpful 0
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    1 year ago

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    Alex S.

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    8 months ago

    Great service and ambiance. Staff was attentive and welcoming. Food was great! I will be going back.

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    1 year ago

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    Alex S.

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    2 years ago

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    9 months ago

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    Alex S.

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    8 months ago

    Great experience, fast and friendly service. The cookies are great, and the location is nice and clean.

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    3 years ago

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    10 months ago

    Great experience. The cookies are always warm, fresh and neat. This location is clean. The service is quick.

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    10 months ago

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    4 years ago

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    3 years ago

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    Alex S.

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    2 years ago

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    2 years ago

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    Alex S.

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    3 years ago

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    2 years ago

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    Alex S.

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    2 years ago

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    Alex S.

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    1 year ago

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    2 years ago

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    Alex S.

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    2 years ago

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    Alex S.

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    4 years ago

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    3 years ago

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    Page 1 of 2

    Ask the Community - Crumbl - Union

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    Bovella's Pastry Shoppe

    Bovella's Pastry Shoppe

    4.2(370 reviews)
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    This review is for their online/shipping orders. Very pleased with offerings- we used to live in…read moreWestfield and stopped by often. Nice to be able to order cookies. Very easy ordering process, recently ordered assorted cookies for Valentine's Day. Order was packaged securely, cookies were very fresh and everyone was happy to see the familiar Bovella's box of treats on our kitchen counter. Fudge filled American butter cookies and rainbow cookies are still our family's favorite!

    Passed by this place countless times since it's on a main Street in downtown Westfield and finally…read moremade it in with my family on a Saturday morning. We were greeted as soon as we walked in... and then I quickly realized there were THREE people behind the counter. We were the only ones there for a few moments before another family walked in behind us. They had gone there before so generally knew what they wanted. Me? Not so much. Despite how many people were working at the time, there were no explanations or help... but they do respond to questions. They have a few small tables but it's a relatively small store. There are display cases filled with cookies, pastries, cupcakes, and cakes. Lots of character in there, but nothing is labeled and there are no prices other than the cookies (they're purchased by weight... 1 lb is 10 cookies). I sort of ran with it, but since I don't know the names of half the items, this will be a more general review. I grabbed a lobster tail and a sfogliatelle. They look similar at first glance... but when I asked, they are definitely NOT the same thing. In fact, she sounded a bit offended I asked. Hahaha. She mentioned something about the sfogliatelle being baked? It also comes in two sizes and I got the large. I later ate them and... I'm not too sure what the difference is because they're similar in shape. The lobster tail seems to be a flaky pastry that was cut in half and the cream piped in. The sfogliatelle was not cut but it was filled as well and I'm pretty sure they added orange zest to it... I liked that. The lobster tail didn't have any citrus that I remembered. I enjoyed them... but we ate them the next day. They weren't the crispiest then. Also got two large cannoli's filled with the regular cream. Plus a cream puff filled with "custard" (you can opt for ricotta instead). And an interesting beige white tart and a teeny fruit tart (I actually wanted the bigger fruit tart but they got the mini one instead... I didn't notice until we got home since everything is packed behind the counter). Cannolis were pretty good! Lots of cream and the shells were still crisp, but you could taste the oil since they're deep fried. I should have gotten the smaller size so the proportions would have been more balanced. The cream puff was a cream puff? Nice and light with the thick filling inside that wasn't too sweet. The fruit tart was good with a standard sweet tart shortbread crust. The mystery lattice tart thing was good as well! Not sweet and had very interesting flavors... fairly certain almonds were a part of it. Probably a version of frangipane? My daughter got a Spider-Man cupcake. Their cupcakes have a thin icing type topping instead of your typical piped frosting on top. They're also filled with a buttery frosting that isn't too sweet! I was pleasantly surprised. I was apprehensive when she was adamant on getting that cupcake because they're often overly sweet. I would like to note that a lot of their creams/custard filled goodies use the same filling. And it's not what I expected. Custard, it said. The filling was definitely more dense, not too sweet (a great thing), but also slightly grainy. I can't say they were eggy and they were far from the consistency of pudding. I'm thinking they might be ricotta based? The most loose "filling" we ate was probably the cannoli cream. Overall, I'm not sure exactly what I ate since they never really went the extra step or elaborated when I asked questions. Very to the point for a group of teenagers who were behind the counter. They were nice? But sort of uninterested. They seemed a little more enthusiastic about the other family. Oh yes. I also ordered a coffee for my husband... which wasn't rung up. I went back wondering where it was and it turns out it was forgotten about but we did eventually get it. He got a large and it is a HUGE cup. So... the goodies were pretty good. I was surprised in several ways - the fact I'm not too sure what I ordered and that they were perfectly sweet. But I found service lacking a bit. I will likely go back again if I'm in the area but I'd probably be just as clueless. We would have tried the goodies there and stayed longer but one of my kids has multiple food allergies and the place doesn't seem great for that (or for non-regulars) so we ate them later when our kid could have something as well. The pastries ended up being about $4-5 each and the cupcake was $4.50 - so the total adds up FAST. There is an automatic 3.75% service charge that was added on... not sure what that's about? The total was about $40 at the end, not including tip. My rating is a 3 because though I generally enjoyed the treats I got, I have mixed feelings due to the experience on this first visit as a whole. I'm hoping my future visits will be better.

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    Bovella's Pastry Shoppe - Rainbow cookies and rum baba

    Rainbow cookies and rum baba

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    Crumbl - Union - bakeries - Updated May 2026

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