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Great customer service and very helpful and I was able to get an item that had been off the menu for sometime but everything was good and I experienced today was pretty good
Cookies are always pretty consistent! Was a little disappointed with the butter cake, that's usually my fav but It was pretty hard this time around. The other cookies were tasty, the cashier I was friendly. Cute little store
The wait at 9 pm was out the door for this place! The cookies were fresh and delicious making the wait worth our time. We got pink sugar, birthday oreo, twix, and snickers in the minis. Big fan of crumbl and will definitely be back.
I've been hearing about this chain for awhile now, so finally decided to check it out. Unfortunately, I was underwhelmed. I actually expected MUCH better. For some reason, I thought this was a boutique cookie shop...and expected it to be nicer...cuter props and all. However, the place was just basic...very cut and dry...with no frills whatsoever. Think the only decor (if you can call it that?) is the logo on their wall. Also, the place looked a bit sloppy. Even the white countertop where they delivered the cookies were dirty/stained. Not sure why they didn't bother wiping it down between customers...as the place wasn't that busy. Even the cookie presentation was underwhelming. There were only 6 flavors laid out openly next to a cashier in a near crude way...not even labeled (not sure why they're not showcased better than that?). I heard the flavors change weekly (daily?), so guess that helps. The 6 flavors weren't too exciting...and the presentation was kind of BLAH as well. THE one colorful flavor, the Red Velvet, could have popped if you can actually see the color red...but it was such a dark, muddy red that it looked nearly brown (see pics). As for the cookies, each piece was huge...and chunky. WAY too chunky, if you ask me. I actually prefer lighter, thinner, crisper versions over these thick, super-fatty ones. The worst part? The cookie was underbaked! Though the flavor was good, it was just soggy...and I was like HUH?!? Almost tasted like cupcakes. These were way overpriced for what they were...and how they were so UNDER-baked. Did I think a box with 4 underbaked cookies were worth $13? NO.
I had a very disappointing experience during my recent visit. The service was extremely poor, and it was clear that the two girls working need serious coaching on customer service. They were inattentive, unhelpful, and showed little interest in assisting customers. It's unfortunate, because a little courtesy and professionalism can go a long way. I hope management addresses this issue, as it reflects poorly on the business as a whole. Not to mention the girl who did my cookie made it look like this:(
I've been to several other Crumbl locations and this one isn't the closest to me, but I was in the area so I decided to stop by for a couple of their weekly flavors. Covid-19: ordering and paying through their app is really easy. You check in on the app when you get there and they bring your order out to your car. I got the Lucky Charms and Key Lime Pie cookies this time. I loved both of them. The marshmallow frosting on the Lucky Charms was really good. I also loved the Key Lime Pie filling. This cookie chain has some consistently good flavors that I think are worth checking out.
Fantastic cookies served warm!! I loved the delicious cookies and the amazing flavors!! I tried the reeses peanut butter flavor. It was rich and nutty and covered in chocolate. The cookies are huge! Definitely about 4 inches diameter. They serve them warm and in wonderful to-go containers. You get to choose the flavors and sell four for $14. Each cookie is huge! The staff was friendly and wearing masks. There was a long line but it moved quickly. They have markers on the floor to keep people 6 ft apart. The parking is busy so I like to park and walk. I would definitely return for another taste!
I came here on opening day and I was pretty impressed at how smooth the transaction was. We got two chocolate chip cookies and one muddy buddy. Once we ordered we waited to the side for our order. It was to go and one thing I wished they did was pack the chocolate chip cookies a little better. They put it in a open side bag. So it was in two bags and one box. I asked for a bag because I was holding my daughter and it would be hard to hold two opened containers of cookies and a box and she said she didn't have any and walked away. Overall, the cookies are good. The chocolate chip cookies are good and large enough for two people. My husband also liked the muddy buddy. Next time I'll order the sugar cookie that's supposed to be chilled.
Crumbl Cookies just opened on Rea Rd. My family and I popped in for the free Chocolate Chip Cookie event. Everyone got a free chocolate chip cookie and we also got the 4 pack. The line was very short and they kept the line moving. There had to be about 15-20 people working. For our 4 pack of cookies we got the Caramel Pumpkin, S'mores, Orange Roll and Chilled Sugar Cookie. I was able to add this purchase to my loyalty account and get more points. I've only sampled the Caramel Pumpkin cookie but it is delicious. Super moist and flavorful. Crumbl Cookies changes their cookie flavors every week so we are loyal customers each week. So glad to have another location to stop in and fulfill our cookie needs Crumbl Cookies 7918 Rea Rd Ste A Charlotte, NC 28277 Friday October 16, 2020 5pm
Found out about this little slice of sugar heaven from a friend. They were offered free cookies to customers... who doesn't love free stuff, especially dessert! The yummy smell alone will have your stomach growling. The line was semi-long but moved steadily. The line was expected.due to the free cookie deal ( I will happily wait for cookies). The inside is small. Guest were practically social distancing outside but it was hard to do distance yourself inside due to limited space. There is a display of cookies at the registers to allow to see which cookies are available. They also offer ice cream, milk and water. I chose the milk chocolate chip cookie and chilled sugar cookie. It was hard to only pick two. One cookie is $3.48 b4 tax. After you placed the order the wait about 10 mins before I received my cookies (not a bad wait). Location: In the Target shopping center beside Starbucks. Seating: Seating is not available inside the building.Outside seating is available in the courtyard behind the building. Parking: Parking available in the shared lot with several other businesses. Overall, I loved the cookies. The cookies are a great size, warm and absolutely delicious. I can't wait to visit again.
This place makes being an adult worth it. Get all the cookies you want. Gorge yourself. Like it's nobodies business. The flavors are on pointe. Beware though , these things are fucking huge. Im talking palm size per cookie. But oh so fucking worth it.
Yum! I just received a big birthday box & the cookies were delicious!! Hard to choose a favorite but 2 favs were birthday cake and smores.
You're an adult, eat a cookie for dinner Should be the tag line to this amazing bakery. It's dangerous that I live so close to this place but take the good with the bad. The cookies are made of magic and taste amazing every single bite. We love their chocolate chip but like to try any of their new flavors in rotation. Do not pass on them. read more
Business owner information
Crumbl C.
Hi Manny. Thank you for all the love! We can't wait to see you again…
6 months ago
These Cookies are so good. I've been going here almost every other day after work. Probably shouldn't but lately I can't help it. The celebration cake cookie is my favorite right now. But got the Animal cookie one to try for today:) The location on rea rd is wonderful and very nice/helpful staff. read more
Business owner information
Alex S.
Thanks for the love! ❤️ We’re glad we could make your day a little…
2 months ago
Business owner information
Alex S.
We know how disappointing it is when something you're craving isn't…
7 months ago
Business owner information
Alex S.
❤️ Your support means the world to us!
1 year ago
Great customer service and very helpful and I was able to get an item that had been off the menu for sometime but everything was good and I experienced today was pretty good read more
Business owner information
Alex S.
Thanks for the love! ❤️ We’re glad we could make your day a little…
1 year ago
Cookies are always pretty consistent! Was a little disappointed with the butter cake, that's usually my fav but It was pretty hard this time around. The other cookies were tasty, the cashier I was friendly. Cute little store read more
9 months ago
Business owner information
Alex S.
We appreciate your support! ⭐️ Hope your next dessert run is just as…
2 years ago
The wait at 9 pm was out the door for this place! The cookies were fresh and delicious making the wait worth our time. We got pink sugar, birthday oreo, twix, and snickers in the minis. Big fan of crumbl and will definitely be back. read more
2 years ago
Business owner information
Alex S.
We are so sorry that we did not meet your expectations! If you'd like…
I've been hearing about this chain for awhile now, so finally decided to check it out. Unfortunately, I was underwhelmed. I actually expected MUCH better. For some reason, I thought this was a boutique cookie shop...and expected it to be nicer...cuter props and all. However, the place was just basic...very cut and dry...with no frills whatsoever. Think the only decor (if you can call it that?) is the logo on their wall. Also, the place looked a bit sloppy. Even the white countertop where they delivered the cookies were dirty/stained. Not sure why they didn't bother wiping it down between customers...as the place wasn't that busy. Even the cookie presentation was underwhelming. There were only 6 flavors laid out openly next to a cashier in a near crude way...not even labeled (not sure why they're not showcased better than that?). I heard the flavors change weekly (daily?), so guess that helps. The 6 flavors weren't too exciting...and the presentation was kind of BLAH as well. THE one colorful flavor, the Red Velvet, could have popped if you can actually see the color red...but it was such a dark, muddy red that it looked nearly brown (see pics). As for the cookies, each piece was huge...and chunky. WAY too chunky, if you ask me. I actually prefer lighter, thinner, crisper versions over these thick, super-fatty ones. The worst part? The cookie was underbaked! Though the flavor was good, it was just soggy...and I was like HUH?!? Almost tasted like cupcakes. These were way overpriced for what they were...and how they were so UNDER-baked. Did I think a box with 4 underbaked cookies were worth $13? NO. read more
1 year ago
I had a very disappointing experience during my recent visit. The service was extremely poor, and it was clear that the two girls working need serious coaching on customer service. They were inattentive, unhelpful, and showed little interest in assisting customers. It's unfortunate, because a little courtesy and professionalism can go a long way. I hope management addresses this issue, as it reflects poorly on the business as a whole. Not to mention the girl who did my cookie made it look like this:( read more
Business owner information
Alex S.
Oh no! We are so sorry to hear that this was your experience! We…
6 years ago
I've been to several other Crumbl locations and this one isn't the closest to me, but I was in the area so I decided to stop by for a couple of their weekly flavors. Covid-19: ordering and paying through their app is really easy. You check in on the app when you get there and they bring your order out to your car. I got the Lucky Charms and Key Lime Pie cookies this time. I loved both of them. The marshmallow frosting on the Lucky Charms was really good. I also loved the Key Lime Pie filling. This cookie chain has some consistently good flavors that I think are worth checking out. read more
Fantastic cookies served warm!! I loved the delicious cookies and the amazing flavors!! I tried the reeses peanut butter flavor. It was rich and nutty and covered in chocolate. The cookies are huge! Definitely about 4 inches diameter. They serve them warm and in wonderful to-go containers. You get to choose the flavors and sell four for $14. Each cookie is huge! The staff was friendly and wearing masks. There was a long line but it moved quickly. They have markers on the floor to keep people 6 ft apart. The parking is busy so I like to park and walk. I would definitely return for another taste! read more
2 years ago
I came here on opening day and I was pretty impressed at how smooth the transaction was. We got two chocolate chip cookies and one muddy buddy. Once we ordered we waited to the side for our order. It was to go and one thing I wished they did was pack the chocolate chip cookies a little better. They put it in a open side bag. So it was in two bags and one box. I asked for a bag because I was holding my daughter and it would be hard to hold two opened containers of cookies and a box and she said she didn't have any and walked away. Overall, the cookies are good. The chocolate chip cookies are good and large enough for two people. My husband also liked the muddy buddy. Next time I'll order the sugar cookie that's supposed to be chilled. read more
Business owner information
Mai P.
Thank you for your review and feedback, Lori! We'll send your…
6 years ago
Crumbl Cookies just opened on Rea Rd. My family and I popped in for the free Chocolate Chip Cookie event. Everyone got a free chocolate chip cookie and we also got the 4 pack. The line was very short and they kept the line moving. There had to be about 15-20 people working. For our 4 pack of cookies we got the Caramel Pumpkin, S'mores, Orange Roll and Chilled Sugar Cookie. I was able to add this purchase to my loyalty account and get more points. I've only sampled the Caramel Pumpkin cookie but it is delicious. Super moist and flavorful. Crumbl Cookies changes their cookie flavors every week so we are loyal customers each week. So glad to have another location to stop in and fulfill our cookie needs Crumbl Cookies 7918 Rea Rd Ste A Charlotte, NC 28277 Friday October 16, 2020 5pm read more
Business owner information
Mai P.
Thank you Krystle!
6 years ago
Found out about this little slice of sugar heaven from a friend. They were offered free cookies to customers... who doesn't love free stuff, especially dessert! The yummy smell alone will have your stomach growling. The line was semi-long but moved steadily. The line was expected.due to the free cookie deal ( I will happily wait for cookies). The inside is small. Guest were practically social distancing outside but it was hard to do distance yourself inside due to limited space. There is a display of cookies at the registers to allow to see which cookies are available. They also offer ice cream, milk and water. I chose the milk chocolate chip cookie and chilled sugar cookie. It was hard to only pick two. One cookie is $3.48 b4 tax. After you placed the order the wait about 10 mins before I received my cookies (not a bad wait). Location: In the Target shopping center beside Starbucks. Seating: Seating is not available inside the building.Outside seating is available in the courtyard behind the building. Parking: Parking available in the shared lot with several other businesses. Overall, I loved the cookies. The cookies are a great size, warm and absolutely delicious. I can't wait to visit again. read more
Business owner information
Mai P.
Thank you Adrienne!
4 years ago
This place makes being an adult worth it. Get all the cookies you want. Gorge yourself. Like it's nobodies business. The flavors are on pointe. Beware though , these things are fucking huge. Im talking palm size per cookie. But oh so fucking worth it. read more
Yum! I just received a big birthday box & the cookies were delicious!! Hard to choose a favorite but 2 favs were birthday cake and smores. read more
Business owner information
Crumbl C.
Hi Julia! Thank you for giving us feedback on our cookie. We are so…
1 year ago
5 years ago
The cookies were good the service wasn't very nice just bland the girl at the register seemed bored wasn't very talkative or friendly we placed our ordered and waited shortly after we got the cookie and the flavors were right the fingertip was a little dry even with the icing on top but the other flavors were good read more
Business owner information
Crumbl C.
Hi, Brittany. Thank you for taking the time to write this review. We…
2 years ago
2 years ago
2 years ago
6 years ago
So, i've been following the Keto diet since September of 2020, and I had the bright idea to have a cheat day here at Crumbl cookies. Wow So here's the thing...Crumbl cookies are amazing! We bought 4 and split them between the 2 of us. I got through about 1 cookie before I had a sugar rush and passed out for 4 hours. Crumbl cookies are big, moist, filling, and the flavor here is ridiculous. The way Crumbl cookies work is simple. A single full size cookie will set you back $3.48, and if you splurge on a box of 4 full size cookies, that gives you a better deal for $10.98. We opted for the 4-pack box and we ordered the following flavors: Chilled sugar Ultimate peanut butter Chocolate cake Chocolate chip Of these 4, the Chilled sugar was refrigerated and does better in the fridge. The other 3 were nice and warm. It's a challenge to pick which is your favorite because they're all so dang good! The chocolate cake was a chocolate bomb with chocolate icing on chocolate cookies. The peanut butter definitely earned the name ultimate peanut butter. Wow it was amazing! These cookies are thick as well as big, so you may want to have a cup of coffee or milk with you to help wash them down, especially the peanut butter cookie! When we paid them a visit the interior was a grab and go location. The store itself is somewhat small and there seems to be more kitchen/prep space than sitting space, which works for me. I love the clean design of Crumbl cookies, including the glass walls that allow you to glance at the cookie prepping process. Parking here is pretty easy, being in a shopping center, Crumbl is a chain and the neat thing is depending on the season, the flavors change, although they do have staple flavors that are year round. There appear to be regional flavors as well. I really had no intention of falling in love with these cookies. When my next cheat day arrives i'm going to travel over to the location in Atlanta, but if i'm ever in the Charlotte area, you better believe i'll be spending a few dollars here at Crumbl cookies. Please give them a shot! read more
2 years ago
2 years ago
Business owner information
Alex S.
Deja, we're so sorry for such a disappointing experience. Please…
3 years ago
Business owner information
Alex S.
Delighted to hear you had a great time with us! We can't wait to see…
6 years ago
Amazing place! I'm a cookie freak and I gotta say these may be the best I've ever had! This time I had the Cornbread cookie, and dang! It's a winner. Perfect texture, sweetness and flavor! I haven't tried the other three I got in my 4-pack ($12.99) but I suspect they will be just as good! Make sure you check them out if you are in the area because these cookies are NOT to be missed!! read more
Business owner information
Mai P.
Hey Theresa, Thanks for the kind words! We're thrilled that you had a…
Covid chaos definitely calls for cookies - these are nothing short of incredible. I ordered online and picked up curbside - the packaging is great & they come WARM! The family noted that Oreo is the favorite - but seriously even the Red Velvet is noteworthy. Soft centered, crunchy edge cookies are the BEST! (And certainly the best we've found around here). That great place in Waverly has some stiff competition now..... I anticipate this will be a holiday favorite - perfect gift for brightening someone's day. read more
Business owner information
Mai P.
Hi Sam! Thank you so much for this amazing review! We are so glad…
2 years ago
Business owner information
Alex S.
Hi, Thanks for taking the time to leave us a review. We are glad you…
6 years ago
Crumbl opening up in our hood are what my wildest pregnancy dreams are made of. All the cookies I've had are moist, flavorful, fresh, huge, and delicious and I love the delivery options! Definitely recommend, you will not be disappointed read more
Stopped by this spot by chance today, but I am glad I did. I grabbed some cookies for the office tomorrow and a couple for the house tonight. The only one I tried was the lemon. I rate it a 4 out of 5. It's a good size and soft. This cookie is served warm too. I wish the cookie itself had a little more lemon flavor instead on just depending on the glaze. But still, a simple tasty cookie. The place is small but very clean and they get out out of the door quickly. They explain to you that most of the cookies they offer are rotated in and out so selection doesn't get boring. But they do have a couple that are staples. They aren't cheap. They are about $3.50 when you buy a single, but cheaper per cookie if you get a 4 pack. So because of that, the cookies I take to the office will be cut and shared. Anyway, give them a try read more
3 years ago
Business owner information
Alex S.
Delighted to hear you had a great time with us! We can't wait to see…
3 years ago
Business owner information
Alex S.
We would love to help you out. Please reach out to our customer…
6 years ago
Great as usual. Been waiting for this location to open every since I found out about it. Way closer than heading to Tega Cay weekly (yep weekly). They have some rather interesting flavors and I have yet to be let down. My all time favorite is the sugar cookie have to have one just because every time and then hit a few of the weekly flavors. I hate I missed the birthday celebration because the cookie cutter would have come in handy for sharing! I have suggested the place to many as a nice treat for when you deserve a warm cookie. Which is always! Carbs don't count if they make you smile. read more
Business owner information
Mai P.
We are so glad you enjoy our cookies, Doretha! Thanks for ordering!
3 years ago
Business owner information
Alex S.
We're absolutely thrilled to receive your rating and your kind words…
4 years ago
About once every other week I find myself driving past my house and off to Crumbl. They are so addictive. The only thing I wish I could get is a cookie for my dog because he is always drooling heavily while I have my warm cookie when I get home. read more
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More info about Crumbl - Rea Rd
7918A Rea Rd
Charlotte, NC 28277
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(704) 781-8111
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http://crumblcookies.com
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