This location hands down is a well oiled machine!! All the stars for service, cleanliness and promptness! I absolutely have favorite cookies here, and usually only get those. However, I believe they have enough flavors to satisfy anyone's craving! Some may be for you, some may not. My absolute faves are: Semi-sweet chocolate chunk Molten lava Brownie anything Cookie brownie If you can't tell...chocolate is my weakness. I don't deviate much from the above but have tried other flavors just for the heck of it. read more

Crumbl - Steele Creek - You can see which one is the favorite lol - Bakeries Near Me - Charlotte, North Carolina

I had an unpleasant experience during a recent visit. I noticed the employee preparing food had very long hair, which raised some concern--and unfortunately, there was a long hair baked into the cookie I purchased. It was extremely off-putting and made me feel sick afterward. I hope the business takes this seriously and improves hygiene practices moving forward. read more

Crumbl - Steele Creek - Hair baked into cookie - Bakeries Near Me - Charlotte, North Carolina

We've gotten cookies from Crumble several times and the majority of the cookies have been good. When they miss, they really miss though.

It's been awhile since I tried Crumbl cookie, I feel like I didn't miss anything. The first time I tried them they were warm and soft but this time maybe because it was a different location the cookies were cold and hard. This week's cookie selection was ok and I just got the minis so I didn't try the 2 large cookie cakes because I'm trying to watch my shape. I'm going to try and heat them up and have them with some coffee and see if that makes a difference. read more

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This crumbl cookies is very nice and clean. All of the workers gave you your food fast and were very friendly. Cookies are a 10/10 and always look very appealing. read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

Prices aren't cheap, but cookies are always good. We have tried a great variety every two months or so when we have company. Never a fail. read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

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Love to pick up Crumbl as a special treat from time to time! My husband always lights up when I walk in with the pink box!

What a joke this store is absolute disaster waited almost 10 minutes for my cookie. I ordered 20 minutes ahead of time never seen a store so dirty music blaring employees drinking out of it to go up from somewhere else while trying to make cookies. I don't know what they have going on here, but the store in Tega Cay is twice as nice and clean! read more

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Wonderful team, really delicious cookies and place was clean. Service was kind and friendly

This is the best selection of goodie. You will get hooked. I went into the location while I was waiting on my dinner .

Went to Crumbl with 2 friends on a Friday night and it was crowded (as expected). The staff prefaced at the beginning that orders would take around 20 minutes to complete, which was fine. However, they mixed up our order with someone else, so tons of people behind us were getting their orders. It turns out the person in front of us had a similar order so the staff probably thought they had given our order as well. It was frustrating but understandable so I approached the counter and asked about our order. My bf had the receipt on his phone, and an older woman on the staff grabbed his phone with her gloved hands (the same gloved hands she was using to handle the cookies), touching the screen to zoom in. She was also yelling at us to clarify the order, asking us to repeat our order multiple times (this was more loud than rude, probably because she was not able to hear us over the hustle & bustle). I did not like that she was making both his phone, and other people's cookies dirty! :( After some chaos, we finally got our cookies after ~35 minutes. We ordered the apple pie, milk chocolate chip, birthday cake, and s'mores brownie. The apple pie cookie was yummy. However, the taste and texture of the others were too sweet for us, so we were unable to finish the cookies even after taking lots of breaks to cleanse our palate LOL. Overall, I'd say the cookies were decent but a little too sweet for my taste. The biggest reason why I'm giving this a 1 star is because of the service and cleanliness (lack thereof) that my friends and I experienced here. read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

The cookies here are DA BOMB! Made fresh to order and no long wait times. The best spot for that sweet tooth craving

My new favorite location! I am a huge Crumbl fan and I am so happy that they are continuing to grow. This particular Steele Creek store is full of sweet staff (see what I did there) and it's super clean. I look forward to returning week after week! read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

Good cookies. every time I go, the service is amazing and they get me out of there within seconds. I love the quality of the cookie. Every time I have one I go back the next day. read more

I've visited this Crumbl location a few times, and the staff is always friendly and welcoming. Today, I accidentally ordered two of the same cookie by mistake. A young employee with glasses (I wish I had caught his name) was incredibly kind and helped fix the order, even though the error was mine. I really appreciated his thoughtfulness! The service here is consistently quick, and the cookies are always delicious. read more

Crumbl Cookies never disappoints! I ordered quickly and my order was ready within a minute or two. The quality was great as well. read more

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I pleasantly surprised with these cookies. I got Kentucky butter cake, peanut butter banana, and two sugar for the kids. Me and my wife both loved the Kentucky butter cake. It is soft but thick and the butter cream on top is smooth but not to sweet. The peanut butter banana was great too. The kids ate their cookies 1/2 at a time because they are a nice size. Will definitely be going here again. Staff was pleasant and a short wait time for order to come out. read more

Crumbl - Steele Creek - Kentucky butter cake, 2 sugar & peanut butter banana - Bakeries Near Me - Charlotte, North Carolina

Crumbl never disappoints!! I don't have much of a sweet tooth but I'm obsessed with the soft not too gooey texture and it's thickness. Their menu changes weekly so this time I splurged and got everything lol. This week it's chocolate chip, dulce de leche, sugar, cake batter, brownie, and maple oatmeal. read more

This was my first experience with this popular spot. My curiosity finally got the best of me. I entered shortly after lunch, not know what to expect. Ordering was done on an IPad like screen. Super easy. Not dealing with a human is great for those anti social, anxiety ridden folks. Ironically, the computer asked for a tip. There were two employees working that I noticed. While I waited and looked around, I noticed the place was pretty dirty. And I'm trying to be kind. Don't know if there was a lunch rush and they are getting ready to clean or not. But the place was near filthy. I was handed my cookies and I was off. I picked one of each cookie available. All were beyond sweet and not very tasty. The chocolate chip was really disappointing because even bad Chocolate chip cookies are good. This cookie was just missing something. It sure wasn't sugar. In the end, I can say I had crumbl but I will not be coming back. read more

Strawberry Cake cookie is the bomb! The icokg is so creamy and so much strawberry flavor.

I frequent this location and am almost always happy with my experience. However this time, I wasn't greeted, I waited a long time for my cookies for a mobile order, and the cookies were not cooked. Literally raw cookies. I honestly like when cookies are slightly undercooked but this is raw dough. Just disappointing to spend so much money on cookies and get this quality. read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

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music was so loud (and explicit) we had to yell to order. they got two of my cookies wrong and all my cookies were warm even the ones that we supposed to be chilled. the cinnamon roll cookie had no icing and we waited 15 minutes. id rather add 15 minutes to my drive and go to a different location read more

Crumbl - Steele Creek - Bakeries Near Me - Charlotte, North Carolina

This is my favorite crumbl to visit. The staff is always nice and pleasant and the cookies are huge and 9/10 cooked to perfection.

EVERYTHING IS EXCELLENT HERE! I love the people and the cookies hot and fresh. I'd never have a long wait even when busy times are there.

Sent me to the bathroom all night I was still eating the cookies I bought more the next day I had a new habit I spent each and every night on the toilet eating these cookies then the next night I didn't go back, my stomach rumbling I panicked I had made my stomach angry I didn't get the cookies and it was time to go to the bathroom I ran with those turtles poking their heads and I sat down there brown lave spilled from I behind it felt like eating 7 Taco Bell tacos and 15 bean burritos not to mention I had just finished an iced coffee 10/10 would go again my stomach loves it too read more

Crumbl - Steele Creek - M'lady - Bakeries Near Me - Charlotte, North Carolina

The service and cookie quality is always superb! The Steelecroft location has the best service in the Charlotte area.

I've been to crumble many times, I wanted to check out this new location on their first day open. Firstly, I was greeted at the door by an employee and they were giving away free chocolate hip cookies for their grand opening. I'm not sure if it was a one time thing for their first day open or if they will always make them this way, but the chocolate chip cookies were bigger and fluffier than they usually are at Crumbl. I don't usually come to Crumbl for a simple chocolate chip cookie (although theirs are delicious) but if they're always going to make them that way at this location then I will definitely get one along with the weekly flavors. We also got a 4 pack of assorted cookies. I honestly feel like these were made nicer/ neater than I've seen them at the other locations I've been to. All of the employees were so kind and gave everyone a very warm welcome with a big smile, which I honestly don't see that much at the other locations. This is definitely my new favorite location and I hope to have the same pleasant experience every time! read more

Crumbl - Steele Creek - Milk chocolate chip, Classic Krispy bar, peanut butter cup ft. Reese's, peach sugar ft. Peachie O's, caramel shortbread ft. Twix l - Bakeries Near Me - Charlotte, North Carolina

Great service, delicious cookies! The establishment gives the aroma of heaven in the form of freshly baked cookies. Super clean and professional. read more

Best crumbl ive been too! Very clean and always delicious. The workers are always pleasant as well

some of the best tres leches I've ever had. only issues I have are that I've had a few orders that took entirely to long to get or showed up destroyed. most would blame the drivers but the drivers have kept communications and pictures for me so I know they were destroyed or super late due to the store employees. for those, I reached out to the stores. read more

Best cookies! Easy order online and pick up on the store. Make sure they make it just like the pic!

Really good cookies. Service was quick. Space was clean and well lit. Located in a great area.

Jamal was AMAZING! We wanted to send our best friend Crumbl Cookies that revealed the gender of their baby and we hoped that Crumbl's cookies that day had SOMETHING blue in them. But they didnt :( We called the Steele Creek location and spoke to Jamal who helped us add some touches of "blue" to our cookie order and then coordinated with us and the door dash driver to ensure the right cookies were picked up and delivered. CUSTOMER SERVICE AT ITS BEST. THANK YOU JAMAL!!! read more

these were pretty good the kids truly enjoyed it wish I had a coupon for all the cookies we purchased read more

Amazing and fully addicted to this place. Every week is an absolute banger of sections.

I'm a combination of disappointed and unimpressed, I'm unappointed. My fiancé and I got the 4 pack of cookies and a bottle of chocolate and regular 2% milk. We got an Apple Pie cookie, 2 Hazelnut Sea Salt cookies, and a Lemon Blackberry cookie. We tried the Hazelnut first. Okay so this should have been called the Nutella cookie because it's just absolutely filled and covered with Nutella. Like the cookie looked pregnant, there was so much Nutella, and it tasted like Nutella straight out of the jar. Hazelnut Sea Salt makes it sound like some Artisanal flavor when in reality I imagine that just literally syringed half a jar of the good stuff right into this poor defenseless sugar cookie. The bits with little to no Nutella were the best, everything else was overwhelming, and I'm a Hazelnut fan. Had they handmade their own Hazelnut spread or paste, it'd probably taste better, but this was just an underbaked sugar cookie dunked in a Hazelnut Jacuzzi. The Apple Pie cookie was baked even less, and it tasted like shortbread, which is really unfortunate because you would expect the dough to taste of apple or cinnamon itself, but it did not. It was falling apart just trying to pick it up. The apple filling on top was messy, and my shirt got covered in the Crumbl (tm) trying to eat it. It wasn't even particularly great, I've had better apple pies from McDonald's, as much as it pains me to say. I was really looking forward to this one. The lemon blackberry cookie had the best flavor in my opinion, it was floral and sweet, but not too sweet, unfortunately the dough was cold and hard, almost frozen even, as if I was supposed to cook it myself at home, which, had I done that, would have melted the top off (this would have happened to every cookie). Also very similar to a sugar cookie, which is again, unfortunate. Overall, there seems to only be one base batter for the cookies with the only really differences being shape and cook time, they cook it a little longer for the filled cookies, a little shorter for the topped cookies, and even less for the iced cookies, is how it seems, and I'm not really into it. I like crispy cookies and these cookies seem like they're cooked just enough to be somewhat stable, but they still fall apart in your hand. The cookies are also way too big, and they're overpriced even for what they are, they're oddly greasy and some of them are too sweet, not to mention sort of lazy. The store itself has a great aesthetic, love the boxing and decor, I'm really into the vibe, but these cookies are NOT it. They need to be cooked twice as long, half the size, and half the price. $24 for 4 mediocre cookies and 2 milks is pretty wild, hey, but at least I have enough Nutella for the week. read more

Today I stumbled upon this amazing place and ordered their Delicious warm chocolate chip cookies and cookie dough ice cream. All I can say is wow and yummy. Exceptional customer service from everyone even the door greeters were super nice. I highly recommend this place for your sweet tooth cravings. read more

The cookies are good, but man the customer service is really lacking. I've always ordered on their app and have always felt like I was an inconvenience to the workers when I walk in. Recently I went to pick up and order and after pointing out that one of the cookies in the box was the wrong one, the worker looked incredibly annoyed and turned around, swapped out the cookies and shoved the box back at me. I will not be tipping next time and will probably go somewhere else all together. read more

This is my new favorite place for my sweet tooth! The cookies are AMAZING and the staff is very friendly. when I went I was warmly welcomed by the sweetest gentleman right outside the door, everyone was super nice and friendly! I had the chocolate chip cookie and a red velvet cookie which was fantastic. I totally recommend this place to anyone with a sweet tooth! read more