amazing experience and customer service! very pretty and decorated store and the cookies are amazing

Very good! Toppings could use more consistency, but otherwise really good! Love when it's super soft! read more

Went in for a box of 6 "fancy" cookies for a gift, was told could only get 12 in a box. The 3 best were sold out (at noon on Monday). Settled for 12 basic choc chip, red velvet, flat & boring cookies. Paid $26 for $7 worth of cookies I could've gotten at any grocery store bakery. Very disappointed, I was a good customer. With so many choices like Crmbl now, I'll be choosing something else. Service was good tho, that's why the 1 star I did give. read more

Brought my mom here on a whim after a hobby lobby excursion since she never treats herself to....treats haha. Wonderful and friendly service. The digital ordering tablets in the store make everything far less stressful for those that get anxiety when trying to decide what they want (I ordered one of everything, anyway ). The inside was very clean and minimalist. Focal point is clearly their giant cookies. Everything was delicious. I preferred the speculous overall because it didn't punch me with sweetness like the others. Pink velvet was a close second but I could only eat a sliver at a time. Disclaimer: I do not typically eat cookies and I have a savory, over sweet, tooth. My mom enjoyed sampling all the flavours and that's all that mattered. This would be an excellent office bribe or celebration treat to share with many others since there is no way either of us could eat even half of one cookie! Thanks for the sweets! Cheers read more

Crumbl - North Division - Sweets galore - Bakeries Near Me - Spokane, Washington

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Cookies sucked, taste like chemicals. Used to be way better years ago. The four employees working at around closing time weren't the friendliest bunch. Especially the lady with two braids. When we came in we saw them tossing cookies and I asked if they wanted to give two of them away to us and she said no they don't do that in the rudest way. I understood and started paying for my cookies and I keep seeing them dumping cookies in the trash and mentioned it would be cool if they donated them at least instead. The lady with braids snapped back and said that they do enough of that already. Interesting response. Would love if crumbl could return to the friendly and delicious cookie place it used to be! Also, try to not dump all your cookies in front of paying customers. Definitely didn't feel welcome nor will I ever step foot into here again. Sucks my little sister saved up her money and took me here on her dime and this was our experience read more

These cookies are soooo freaking delicious but I recommend not looking at how many calories is in just one! My favorite is still the OG chocolate chip cookie tho! read more

Just a little forewarning- I'm a freak about germs, like clinical OCD freak. I love places that I can see the process, that's what's usually great about places like Crumbl because I can see that they're practicing good hygiene and following protocols. Anyway, today we went in and there were 3 girls working, they seemed very nice, they welcomed us in. There were about 4 groups ahead of us so there was a bit of a wait, which was no big deal, the problem was that they didn't change their gloves a single time while we were in there. Same gloves that touched our cookies touched the mop and the tablets and the registers, etc. Now that's enough for me to not be able to stomach eating them for fear of the germs that were transferred. Anyway, my partner says the cookies were very good as always I'm just a little freak like that and was very disturbed read more

Crumbl - North Division - Bakeries Near Me - Spokane, Washington

With great anticipation for a memorable cookie experience, I dropped in to buy desserts in the new Spokane location yesterday. I drove from the back to the front and was surprised to see the back door open and an employee sitting on the nearby curb talking in her mobile phone. You never get a second chance to make a first impression! I didn't let that deter me from giving the new store a try. As I entered the store, I was greeted with a symphony of "Welcome to Crumbls" from what seem to be at least two dozen employees rolling and weighing raw cookie dough at their prescribed work stations. The cost of labor immediately entered my mind! As I knew this would mean the product sold would need to cover this variable cost. The respectful cashier greeted me as well, and I alerted him the back door was open. He responded he wasn't responsible for that so I asked to speak to the manager to convey my concern for the poor sanitation practice. I expected to see a display cabinet of freshly baked cookies displayed in a glass case where I could buy with my eyes. But not the case at all! Instead there is a slab on the counter displaying ONLY ONE sample of each cookie available that day. They were huge! And they looked delicious! Perfectly positioned and looking quite edible! The cashier was pleasant and accommodating as he explained the options available for purchase and the packaging options. I also noticed a stainless steel bowl of freshly cracked eggs on the counter adjacent the cashier's left. Surprisingly, their price menu was only displayed on the wall by the entrance. This is a missed opportunity. It created a disadvantage for both the customer and the cashier as it's too far away, and required a completed 90 degree turn for the customer to see it plus the sun was glaring on it, so it was impossible to see! When the cashier explained the cookies were $5 each, I concluded perhaps they don't want you to see the prices! I ordered 1 chocolate chip cookie and one sugar cookie. Although there were 10 times more employees than customers in the store, it took 5 min after I paid to get the products. Two customers received their products before me, and one of them arrived after me. The cookies. Apologies for burying the lead! Did I say the cookies are HUGE? Probably two and a half times larger than the average freshly baked cookie! The chocolate chip cookie was excellent! Perfectly prepared, chewy on the inside and crispy on the outside. But the sugar cookie was a total disappointment. It tasted like uncooked dough. It may have looked done on the outside while being partially cooked on the inside. With all the employees working, someone needs to taste the product. So, $5 was wasted. I did have a brief conversation about the open back door with on-shift supervisor. She was receptive to my concern about the sanitation violation after she first said the door was open because they were unloading/reloading supplies. When I told her I didn't see anyone loading anything, she thanked me for bringing it to her attention. And said she would close it now. Would I try Crumbl again? Maybe. Let's see how they fare with other customers. Time will tell. read more

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Got my Easter cookies today and they look amazing! I usually have a great pick up experience with the most enthusiastic staff! Today, the girl was not happy and pushed them at me. Dumbfounded! I still give 5 stars cuz these cookies are amazing but they need to not let that girl pass the cookies out. read more

They make delicious giant cookies. Whenever I wanna feel naughty on my diet I can always head over and feed the craving!

I stopped in here for the first time. This is a new business, open less than a week. I tried a lemon, almond, snickerdoodle, and raspberry cookie. I have eaten gourmet cookies at many other bakeries, these are a cut above, delicious. read more

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Twice I've ordered to go and when I've arrived they had ran out. While I understand that happens, they refused to refund or cancel the order, telling me I have in store credit. It should have just been refunded. read more

Good cookies just super sweet. Soft cookies are the best and Crumbl didn't disappoint. Service was great and girl at the front greeted us and helped us order since it was our first time. Super clean and brand new!! read more

Crumbl - North Division - 6 cookies for $25 - Bakeries Near Me - Spokane, Washington

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Expensive. Ate at the a Crumbl in La Quinta, CA while visiting family and the cookie was incredible. Bought a chocolate chip cookie and toffee cake here on Division. Not impressed. Service was friendly; ambience was fine... just the treats were lackluster. They looked yummy but were just ordinary. read more

Definitely special occasion type cookies. I really liked the chocolate one. Staff members were nice and friendly. read more

Crumbl - North Division - Bakeries Near Me - Spokane, Washington

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Such yummy cookies! They can be hit or miss just based on personal taste but overall, so so good!

Whenever they have the cornbread cookie, you will find me getting a sweet treat. The customer service is amazing, if you leave a tip. The ambiance is alright. Nothing to complain about. The pricing is quite high. 12 cookies for just under $50 is reaching a bit, but once in awhile, when those cornbread cookies are available it's worth it. read more

Crumbl - North Division - 2 Pumpkin pie, 2 strawberry short cake, 1 s'mores and 7 cornbread cookies - Bakeries Near Me - Spokane, Washington

Sometimes it's really good, just pricy. I watch reviews before I buy whatever I'd like to try because it all seems to taste the same.

Sometimes they are busy, but don't let that stop you! Crumbl is always worth the wait in line! I have yet to be disappointed by anything I've purchased here. Everything is fresh, and packaged with care read more

The quality is good. I like the flavor changes. The rewards program is a good way to get free cookies.

Fantastic cookies. Enough for everyone to get a treat family style. A bit pricey for cookies but when you divide in quarters and share with the group it's worth it. read more

The cookies were fine, but I definitely felt like my $5/cookie primarily went to pay for the overstaffing and excessive boxes (1 per cookie). The boxes were nice enough to be pricey but not nice enough to be kept. Felt wasteful in this day and age. If they really need to justify that cookie price, then make it all about the cookie. read more

Cookies are a special treat and so tasty ! Fun surprise to take a loved one . Customer service always great ! read more

Overpriced I don't know why they are so popular. Not the best cookie I've eaten and they cost lots of $$$

some of the cookies are good just wish there was a sampler instead of the entire cookie.

Horrible. Didn't even acknowledge us until we said something, not a big deal but pretty sad when nobody was in the store. A quick "hello" would've been nice since we're there to spend money. After being ignored the cookie tasted decent but looked like something my dog would leave on my lawn. I ordered a peanut butter jelly cookie and it literally looked like my dog left a trail of shit on the cookie with a little trail of jelly. Last time I'll be going back. Overpriced and only trying to live off of their overhyped media presence. Now they are trying to release cakes to save their business haha. Go somewhere else. It would be zero stars if I could read more

So I picked up 6 cookies to try them out, we got two chocolate chip, two of the chocolate caramel and two chocolate covered strawberry. The chocolate chip were so disappointing, there were large sections of the cookie with no chips and the cookies were crumbly not soft and gooey like a homemade cookie, you also couldn't taste any butter in the cookie, I've gotten better cookies at Safeway. The strawberry cookies were alright but nothing special for the price. The caramel were over sweet, they put a big piece of caramel on the cookie which just makes it sickly sweet and gross. read more

Poor sassy customer service. Pre-ordered and when arrived they were sold out of the premium ones you paid extra for. Was offered to sub but when asked about a refund for the difference of the two premium cookies (3.00) I received eye rolls and staff whispering and making comments. They said they couldn't do a refund because it was a prepaid ordered box. Was then offered 1 cookie for the difference. I asked to speak to a manager and was told there wasn't one. So...you have a business open with a bunch of teenagers and no manager on a Saturday? Sure! I go there frequently but will not anymore. Not sure why prepaid cookies/dough are not set aside as these are already paid for. Walk in customers should run the risk of something selling out . Your young staff needs a lesson in customer service! read more

It's honestly hit and miss. It all depends on the flavors. Most the time it's really bussin though...

Overpriced. Overwhelming. The cookies we bought for a staff retreat were not fully cooked

Good location, easy to get in and out of. When I went there, I counted twenty two people working. I don't know what they were actually doing, they were just kind of walking around, it kind of reminded me of squid game because they were all dressed the same. The cookies are over priced, but you know that going in. They were fresh and we got in and out of there quickly. read more

Service was fast.. since they have 20 teenagers working at 9 PM but they only had 5 cookie options. We got them home and cinnamon toast cookies were mush on the inside. Seems like they were weren't cooked all the way. All 3 of them. The other one we got was an oatmeal chocolate and it was warm still but just tasted alright. Definitely not work $5 though. I didn't even want to eat it all and neither did my bottomless pit kids. read more

Crumbl - North Division - Cinnamon Toast Crunch Crumbl cookie. Raw on the inside. - Bakeries Near Me - Spokane, Washington

These were indeed worth the hype. They were thick but gooey, tasty, and delicious. The service was great and my partner and I tried the: Milk Chocolate Chip, French Silk, Caramel Cookie, Pink Cookie, Peanut Butter, and White Chocolate. All were fantastic. read more

Ooooo boy! This week's cookies! All my favorite pies and cakes for the holiday! And my birthday week. Happy Thanksgiving yall!

Worst cookies ever wouldn't recommend it. I was under baked save your money and go to a more local place this place is expensive and ull waste gas going bk and explaining how underbaked the cookies u spent 20$-30 on read more

Pretty pricey at $5 a cookie. The real problem is the flavor. Not very tasty at all. Presentation is great, they sure look tasty, but are not. read more

Drove by many times. Finally went in to just give the place a try. I love a good cookie. Just going to buy one to see.... One lady at the register. Tons of other workers.... Lady at register was helping one woman. Stretched into 20 minutes.... I left.... read more

Overpriced and too much hype a doughy cookie. Easy to make the same cookies at home for much less and better quality

I really like crumble. It's always very clean. But the price of the cookies its outrageous. But so is everything else in the world right now. I really enjoy the service I get from these young teenagers. Most of them are very nice. read more

Honestly these cookies are over priced and very average. There weren't very many options to choose from. We ended up getting the chocolate, chocolate chip, maple and one that is mint chocolate. 2/4 were warm and soft and very obviously fresher or heated up. And then the other two were cold and hard. My husband commented on the chocolate one being under cooked and a little mushy. On the mint chocolate one the cookie was was hard and the icing was cold. I'm sure this was intentional but there were labels on the cookies and that were displayed so not sure. read more