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    Crumbl - Henrietta

    3.8 (94 reviews)
    PriceyBakeries, Desserts
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    Rianne S.

    love the cookies the employees seemed to be very busy I ended up putting my order in through the app! But I love crumbl! Taste so good

    The grind continues, no one smiles. No one greets you. No one ever seems happy to even be there.

    The cookies are fantastic. Usually I mean they're soft. They're fluffy, but quite frankly, are they worth what they cost per cookie? Probably not part of what makes them so good is they usually serve them to your hot and frankly I could heat up my own cookie. As far as the service, it's virtually non-existent and every time you walk in there it's like you're walking into a factory force where they whip and force people to work. Don't get me wrong. You've never actually seen anybody whipped but nobody ever smiles at you. Nobody greets you. Nobody says hello everybody's working so hard and has a grumpy look on their face. The last two times I've been the only person that ever even smiled and said hello to me was the woman that gave me my order and that was only when she gave me my order. Otherwise everybody just seems completely unhappy and miserable to be there. The ambiance is pretty blah blah as well. Like I said you walk in and everybody's working super hard and has grumpy looks on their face and nobody says hello. Plus the waiting area isn't huge and because nobody ever says hello to you or it seems to be happy to even be there in the first place. It's just kind of a very negative area to hang out in and wait for your $30 half dozen of cookies.

    Amanda L.

    I thought I wouldn't like the cookies based on so many online reviews I've seen but I am kind of obsessed with Crumbl now I have already gone twice in two weeks. This could be badand by bad I mean great

    Jon C.

    First, the service. There wasn't really any. Only interaction was when they called out your name. And sure, they have devices for customers to order from and its just cookies. But, if someone just announced every once in a while that customers could use the device on the front counter it would've helped taking orders. So there are two devices on far wall to take orders. One was out of order which is basically fine cause we'll they can't pump out the cookies fast enough anyways. Then there is a other device on the front counter that no one knows it can be used. So now it's up to the customers to let other customers know. I also watched the crumbl.tv and find that the names don't always match. And then mine goes away and they haven't called my name. This is confusing. There are quite a lot of staff, all look busy. Two people just scooping cookie dough. Which brings me to the cookie. Since it's my first time I ordered 4. 3 or the 4 appeared under-baked. "Crunchy on outside and soft on inside", I would not describe it as that. It just looks undercooked. Definitely didn't look like some of the photos on this Yelp. What I did like was the tart flavors of the cookies that I had which was I think Raspberry lemonade. Generally though classic chocolate chip was the consensus family favorite, also it was not under-cooked.

    Lana T.

    My husband and his brother recommended that I try Crumbl because I love a little sweet treat. They were 100% right Crumbl is the place to go for a savory and sweet treat. The staff were kind but clearly frazzled because of how busy it was. I will definitely be coming back soon! Whenever I want to treat myself I know where I will be going.

    Inside
    Katie M.

    Crumbl has a huge fan base and they are all over social media. We thought we would check them out. It's a very small store.. upon walking in no acknowledgement from staff.. I have never been so i didn't know you just order on the kiosks and not verbally with the employees. They have the cookies of the week on the counter.. not covered, no description, so visually the chocolate chip and monster basically looked like the same cookie. We ordered our extremely expensive cookies and they were promptly brought out. They were ok.. worth the price.. eh. I am biased but we have some of the best local bakeries in the area. I would support a local place you actually talk to employees over this any day. I would even dare to say insomnia cookies are a better deal for same if not better cookies. Just seemed like it's more hype than quality.

    Peanut Butter and Sugar
    Danielle S.

    I'm glad there's a new cookie place in the area. I stopped in today and got a 4 pack that, with tip, was $16. They're a bit expensive but the cookies are huge. Their menu rotates weekly, which I like, so it gives you a chance to try a bunch of different flavors. Today I tried milk chocolate chip (always available), sugar, peanut butter, and chocolate mint. The chocolate mint was my favorite. All except the sugar came warmed and they were the perfect temperate, warm but not so hot that the chocolate chips were too melted. All of the cookies were good, nothing that absolutely blew me away, but good enough that I'll return to try more.

    Amy L.

    Was so excited when to see that we were getting a Crumbl in the area. Cookies are as described, served warm when indicated. So far we have really enjoyed the chocolate based varieties and their traditional sugar cookie with a thick pink buttercream frosting. Ordering on the app is quick and easy. If you choose a specific window time within the app, then it will not let you check-in early, FYI. You can also walk into the store and order quickly and easily. Cookies are on the pricey side $4 each but can easily be split in 4 servings. Each week they have their milk chocolate chip variety, traditional sugar cookie and then 4 other rotating options. Staff has been very nice and helpful. Stop in and try a cookie!

    Jen K.

    I was excited to try this place, and didn't realize how crazy it would be. It was about 6pm on a week night, and even the parking lot was crazy busy! The line was out the door for the cookies. I had a half hour before an appointment, so I decided to see how long it took. It only took like 10 minutes to get to the cashier, so it wasn't that bad. However, I placed my order and gave her my phone number for the rewards club. She didn't seem to have any issues hearing me, but one of the cookies I got was wrong. I'm not sure if the order was wrong, or they filled it wrong. There is no room for people to wait. We were elbow to elbow. COVID or not, I just don't like being in crowds like that, so it was uncomfortable. It was about another 10 minutes until my cookies were ready. Once I got to my car, I saw that one cookie was wrong. I absolutely hate pecans, and it was pecan pie, so it was probably one of the only cookies in the world I would never want to eat. Also, the cookies and cream cookie was the one I really wanted. If it hadn't been so busy, I'd have gone back in and just bought that one. They come in a really cute box. And I ate a piece of the chocolate chip and peanut butter while they were warm. They were really good! I am a total frosting girl, but the pink icing on the sugar cookie is strawberry or something. It was truly awful. It may be the first time in my life that I threw frosting away. Once I got home, I shared these cookies with 3 people. My husband ate the pecan pie, and he did say it was good. I didn't have any of that one as I already said, because I can't stand pecans. We warmed the chocolate chip and peanut butter back up, and they were still very good. The sugar one, the cookie itself was good, but that icing is just a disgrace to all icing in the world, lol. So, for like $14 for 4 cookies, I was pretty disappointed. I will give it another chance when it's not brand new and super busy. The staff was definitely working very hard, and all of them were friendly.

    Kari C.

    At this point, pretty much everyone has heard of Crumbl. It is a cookie bakery that specializes in oversized, overly sweet, high priced cookies and we love it. Crumbl is good on the occasion, but be prepared to fork over some change. The cookie package is better than paying individually. The four pack takes our family a few days to get through and is more than enough for all to share.

    Kenya M.

    First thing you have to know about me before I write this review, is that any cookie is better than no cookie. That being said, these cookies are best for folks who like doughy, thick cookies. They are huge, but if you like any crisp at all probably this isn't a good one for you. I I tried the one that has the pink chips in it, I can't remember the name. The flavor was good but the texture was not my favorite. I also tried the banana cream pie which I liked better. The cookie on that one is more like a thick piecrust. I will definitely be going back to try the Oreo cookie and the peanut butter. My friend Meredith loved her chocolate chip. Clean, attentive, great service.

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    22 days ago

    Friendly staff and prompt service! Always delicious cookies. You treat me and my special needs sister with great kindness.

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    9 months ago

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    9 months ago

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    4 months ago

    Great service! Staff is always professional. I've never had to wait when ordering online.

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    7 months ago

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    2 years ago

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    Alex S.

    So happy to hear it! See you again soon!

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    6 months ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    This could be dangerous for me. Amazing cookies. Not too sweet. Perfectly warm and goo y. Get at the place!

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    2 years ago

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    2 years ago

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    8 months ago

    Always quick and efficient service. Orders are usually done before time expected. My kids love these cookies.

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    4 years ago

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    8 months ago

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    5 years ago

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    2 years ago

    Great cookies to take for customers and to take to parties! The cutter is a cute little gift, too.

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    2 years ago

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    8 months ago

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    2 years ago

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    2 years ago

    The cookies are always amazing and tasty . But the service could use some work.

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    4 years ago

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    2 years ago

    Always a soft, fresh cookie. Consistent. You always know what you're getting. Easy ordering process.

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    4 years ago

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    5 years ago

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    Page 1 of 3

    Ask the Community - Crumbl - Henrietta

    Is there hot coffee and indoor seating? And is it a good place to sit, chat with a friend and have a cookie & beverage?

    No, this is not a sit down coffee place. You order your cookie(s) at a walk up counter and they bring you your cookies at the counter.

    Don’t See Your Question? Ask Away!

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    I will start this as I always do by saying I do not give out five stars unless I am really blown…read moreaway. This place was phenomenal. The best Turkish cuisine I've ever had. Considering this is the first time I have had Turkish cuisine I don't have anything to compare to. But I do know that the food was fantastic. The service was awesome and I want to come back already, even though I'm so full. Yum is casual. It has like family owned restaurant/small bakery feel. I did not get any of the bakery treats, but they looked amazing. I've told they're all made from scratch. The food itself was fantastic. We ordered the Lahmacun as an appetizer. I could've eaten just that and been satisfied. It was like a flap bread with ground meat seasoning on it that you roll up and eat. It was delicious highly recommend. I ordered Ezo Gelin or lentil soup if you will. Lots of flavors, not spicy at all, and it comes with this amazing bread to dip into it. And for the entrée, which at this point I really didn't need to eat because I was so full Beyti Kebab. It was this ground beef seasoned kebab, wrapped in thin dough that had some sort of tomato sauce on it and yogurt in the middle of the whole thing to dip in. I could not stop eating it no matter how full I got. All in all this was an amazing dining experience that I've never had as I've never tried Turkish cuisine before. I will come back to this location again and recommend it to you if you've never tried Turkish food here's a good place to start.

    I usually am not a Mediterranean food person but this Turkish spot which opened within the past…read moreyear has brought back some interest in this cuisine in the way of kabobs, baba ghanoush, and flat breads. Located on West Henrietta near the mattress store, it is part of the movement of middle eastern eats that have increased in presence in Henrietta recently including Layali coffee house down the street. Highly recommend. Mom/pop store kind of feel, very casual, and unassuming. it's definitely on the end of hole in the wall, no frills. Greatest hits to order here: chicken kabob (best in my opinion of all their meats), the baba ghanoush is a good one, pair with a turkish tea, and must pistachio/nut type of dessert from their giant counter of bakes. Meats: get the giant platter of a little bit of everything. That will feed 2 people for sure. Must get that baba ghanoush. This place advertises their Pide which is a pizza but I found these options pretty heavy on dough and oil, which is not my thing but may be good for the pizza/dough lover. Drinks: must get that turkish red tea. Its basically just good red hot tea served in a glass delicate looking cup that makes you feel like you're in some Arabian Nights royal. Dessert- I've tried almost all the baklava and nut bakes by now. Did not like the pistachio cake. Couldn't tell if it was stale or if that was how it's supposed to be Service each time is warm with the servers not being overly chatty, loud, or hovering. If anything especially at dinner, the servers look quite tired as it's usually only 1-2 people and the place is super crowded. Last order of the night is 8 pm. The food comes relatively fast actually.

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    As Evi Turkish Cuisine - A bite of cake and the famous Dubai chocolate bar!

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    Asia Food Market is always a hit. Tons of reasonably priced Asian goods that you can't get anywhere…read moreelse, fresh baked goods, fresh fish and meats, etc. Every time my dad visits from out of town he is always impressed. He stocked up on some goods to bring home with him this time. This last time I visited I noticed that they have the viral white chocolate coated fruit ice creams so I'll be back for those in the summer for sure!

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    Butterjoy Bakery - Pain au chocolate, pistachio rose danish, and a raspberry almond croissant

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    4.2(11 reviews)
    3.9 miHighland Park

    AMAZING!!! If you haven't gone, GO!! Was there a line, Yes! Was the service quick and friendly so…read morethat the line was bearable- most definitely. As you stand outside the bakery you can quickly start to smell the deliciousness that is coming from within, and then you enter and are instant transported in time to a great aunts or grandparents home. From the old school vinyl player softly playing Louis Armstrong, to the floral couch and vintage looking photos hanging on the wall- it's a step back in time. I purchased one plain croissant, one chocolate, one Bubbka and one cinnamon roll. ALL were buttery, light, warm, and delicious. Five stars for sure!

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    Butterjoy Bakery - Old school look and feel - like being at your great aunts or grandmas house

    Old school look and feel - like being at your great aunts or grandmas house

    Butterjoy Bakery - Louis Armstrong playing softly as you walk in the door

    Louis Armstrong playing softly as you walk in the door

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    Layali Coffee House - Iced pistachio Matcha

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    4.5(70 reviews)
    0.6 mi

    Delicious drinks and food in this Yemeni coffee spot. The staff were very kind and patient as we…read morearrived during a busy time. Very clean cafe. Staff were pretty quick to clean up tables so there was always somewhere to sit down. The Iced Mango Matcha Latte was my favorite, where you can taste a sweet matcha flavor with a hint of mango. All of the desserts looked delicious, but what peaked my interest was the Pistachio Croissant. They warm it up for you, which allows for the croissant to have that flakey crunch to it paired with the pistachio paste.

    This is my new favorite coffeehouse in Rochester. It's so exquisite inside, quite beautiful,…read moreindeed. It looks like has gold accents dripping among a natural wood, white and tile backdrop. Whenever I drive by the parking lot is slammed. I knew this place had to be good. There is almost completely instantly a line and I felt lucky to find a table. It's simply so popular, I don't know if it's large enough. The tables are close so if you're trying to have a private conversation-you won't get it here. There is a variety of seating options. Comfy conversation chairs, a booth banquette with chairs on the other side, chairs and tables, and a bar top along the windows with outside eating for warm sunny days. The cups are a rich brown color with gold probably Arabic writing. The dessert case is filled with sumptuous fruit shaped mousse desserts. The coffee itself is beyond compare. There are boxed games. Things are delivered to your table on wooden trays. It's so elegant. I cannot say enough nice things. The staff is so friendly. I had a Nutella latte and a raspberry dessert. I asked which dessert was best, the lady at the register said the mango. Mango is not my thing but she said next best is raspberry. It's the perfect size. A hard crisp shell, creamy mousse and a perfect raspberry center. I also got a pistachio latte. Both were excellent.

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    Crumbl - Henrietta - bakeries - Updated May 2026

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