Friendly staff and prompt service! Always delicious cookies. You treat me and my special needs sister with great kindness.

Finally stopped in their Henrietta location. Mostly because I saw my all time favorite sugar cookie w pink frosting available this week! Walking in I was surprised at how small this place is, but it works so well. Their weekly items are listed on the wall as well as a visible Cookie menu to see exactly what each cookie looks like. It was here I saw the mega mint double stacked andies candy cookie that was a must try! You place your order at a self check out... super easy to use. Once I payed in was a matter of seconds as they prepared my order and handed it over. These are more than just cookies... their pure happiness. read more

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This location still had the Dubai Chocolate Brownie, which my local store had run out of--a big win already. Parking can be a little tight, and the store itself is on the smaller side with no seating, but service was quick and efficient. The cookies were excellent, with the quality you'd expect from this Crumbl. We tried two Dubai Chocolate Brownies, one Milk Chocolate Chip, and one Pink Velvet Cake cookie--all three were absolutely delicious. read more

Crumbl - Henrietta - 2x Dubai chocolate brownie, 1x milk chocolate, 1x pink velvet cake. - Bakeries Near Me - Henrietta, New York

love the cookies the employees seemed to be very busy I ended up putting my order in through the app! But I love crumbl! Taste so good read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

Great service! Staff is always professional. I've never had to wait when ordering online.

The cookies are fantastic. Usually I mean they're soft. They're fluffy, but quite frankly, are they worth what they cost per cookie? Probably not part of what makes them so good is they usually serve them to your hot and frankly I could heat up my own cookie. As far as the service, it's virtually non-existent and every time you walk in there it's like you're walking into a factory force where they whip and force people to work. Don't get me wrong. You've never actually seen anybody whipped but nobody ever smiles at you. Nobody greets you. Nobody says hello everybody's working so hard and has a grumpy look on their face. The last two times I've been the only person that ever even smiled and said hello to me was the woman that gave me my order and that was only when she gave me my order. Otherwise everybody just seems completely unhappy and miserable to be there. The ambiance is pretty blah blah as well. Like I said you walk in and everybody's working super hard and has grumpy looks on their face and nobody says hello. Plus the waiting area isn't huge and because nobody ever says hello to you or it seems to be happy to even be there in the first place. It's just kind of a very negative area to hang out in and wait for your $30 half dozen of cookies. read more

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I thought I wouldn't like the cookies based on so many online reviews I've seen but I am kind of obsessed with Crumbl now I have already gone twice in two weeks. This could be badand by bad I mean great read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

the cookies are great! definitely an impeccable franchise model. the flavors are always interesting, app/ordering is straight forward and engaging. however, i think there is something to be said for the employees/employer at this particular location. most of the employees seem unhappy, in the midst of drama and in the late hours, i've seen the place straight up dirty and in chaos. the owner might want to offer more money hourly and be more selective in the hiring process to secure better happier workers who stick around. read more

Cookies are amazing. They are served warm and literally melt in your mouth, they are some of the best cookies in the area. Be aware that their nutrition facts do split the cookie into several servings, so it can be really misleading when it shows that the cookie is only 130 calories, it's 130 calories for a fraction of the cookie. They are also pretty rich, if you don't eat sweets a lot and you eat the whole cookie it is definitely possible that you might feel a little bit sick. Their prices and business practices are so so, I ordered six cookies recently and one cookie from the bunch was for someone else, so I needed an individual box for that cookie. They wouldnt just give me an individual box, I had to buy it. I just feel like thats a little ridiculous given you're paying like $5 a cookie. I get that the boxes are pretty nice boxes but requesting a decently large order be split into two boxes doesn't seem like that should be an unreasonable request. read more

First, the service. There wasn't really any. Only interaction was when they called out your name. And sure, they have devices for customers to order from and its just cookies. But, if someone just announced every once in a while that customers could use the device on the front counter it would've helped taking orders. So there are two devices on far wall to take orders. One was out of order which is basically fine cause we'll they can't pump out the cookies fast enough anyways. Then there is a other device on the front counter that no one knows it can be used. So now it's up to the customers to let other customers know. I also watched the crumbl.tv and find that the names don't always match. And then mine goes away and they haven't called my name. This is confusing. There are quite a lot of staff, all look busy. Two people just scooping cookie dough. Which brings me to the cookie. Since it's my first time I ordered 4. 3 or the 4 appeared under-baked. "Crunchy on outside and soft on inside", I would not describe it as that. It just looks undercooked. Definitely didn't look like some of the photos on this Yelp. What I did like was the tart flavors of the cookies that I had which was I think Raspberry lemonade. Generally though classic chocolate chip was the consensus family favorite, also it was not under-cooked. read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

This place is my guilty pleasure. I was initially taken aback by the pricing, but the cookies are large and last several days which allows me to justify the cost. My boyfriend and I like to try out new flavors and then break off little pieces to snack on for a few days. Honestly, they're so rich that I can't eat more than a few bites in one sitting anyway. Definitely a fun treat and some of the flavors are so creative and fun! I can't speak to the service because I always order online. read more

This could be dangerous for me. Amazing cookies. Not too sweet. Perfectly warm and goo y. Get at the place!

Great flavors. The only downside is that it's always packed. And even when you order ahead online, there's still a wait. However, once I get my cookies, I am satisfied and it's all worth it. Lol. read more

My husband and his brother recommended that I try Crumbl because I love a little sweet treat. They were 100% right Crumbl is the place to go for a savory and sweet treat. The staff were kind but clearly frazzled because of how busy it was. I will definitely be coming back soon! Whenever I want to treat myself I know where I will be going. read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

Always quick and efficient service. Orders are usually done before time expected. My kids love these cookies.

Crumbl has a huge fan base and they are all over social media. We thought we would check them out. It's a very small store.. upon walking in no acknowledgement from staff.. I have never been so i didn't know you just order on the kiosks and not verbally with the employees. They have the cookies of the week on the counter.. not covered, no description, so visually the chocolate chip and monster basically looked like the same cookie. We ordered our extremely expensive cookies and they were promptly brought out. They were ok.. worth the price.. eh. I am biased but we have some of the best local bakeries in the area. I would support a local place you actually talk to employees over this any day. I would even dare to say insomnia cookies are a better deal for same if not better cookies. Just seemed like it's more hype than quality. read more

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I've actually came here many times and try to give it different chances. Most times they have all the selections! But when you come in they don't greet you, the one time they did it wasn't genuine. Behind the counter is usually a mess. Workers always look annoyed and give weird glares. When they give you cookies they show you the box quickly then close and walk away. So I'd say yeah good cookies but not the same said about the service. read more

I'm glad there's a new cookie place in the area. I stopped in today and got a 4 pack that, with tip, was $16. They're a bit expensive but the cookies are huge. Their menu rotates weekly, which I like, so it gives you a chance to try a bunch of different flavors. Today I tried milk chocolate chip (always available), sugar, peanut butter, and chocolate mint. The chocolate mint was my favorite. All except the sugar came warmed and they were the perfect temperate, warm but not so hot that the chocolate chips were too melted. All of the cookies were good, nothing that absolutely blew me away, but good enough that I'll return to try more. read more

Crumbl - Henrietta - Peanut Butter and Sugar - Bakeries Near Me - Henrietta, New York

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Was so excited when to see that we were getting a Crumbl in the area. Cookies are as described, served warm when indicated. So far we have really enjoyed the chocolate based varieties and their traditional sugar cookie with a thick pink buttercream frosting. Ordering on the app is quick and easy. If you choose a specific window time within the app, then it will not let you check-in early, FYI. You can also walk into the store and order quickly and easily. Cookies are on the pricey side $4 each but can easily be split in 4 servings. Each week they have their milk chocolate chip variety, traditional sugar cookie and then 4 other rotating options. Staff has been very nice and helpful. Stop in and try a cookie! read more

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I was excited to try this place, and didn't realize how crazy it would be. It was about 6pm on a week night, and even the parking lot was crazy busy! The line was out the door for the cookies. I had a half hour before an appointment, so I decided to see how long it took. It only took like 10 minutes to get to the cashier, so it wasn't that bad. However, I placed my order and gave her my phone number for the rewards club. She didn't seem to have any issues hearing me, but one of the cookies I got was wrong. I'm not sure if the order was wrong, or they filled it wrong. There is no room for people to wait. We were elbow to elbow. COVID or not, I just don't like being in crowds like that, so it was uncomfortable. It was about another 10 minutes until my cookies were ready. Once I got to my car, I saw that one cookie was wrong. I absolutely hate pecans, and it was pecan pie, so it was probably one of the only cookies in the world I would never want to eat. Also, the cookies and cream cookie was the one I really wanted. If it hadn't been so busy, I'd have gone back in and just bought that one. They come in a really cute box. And I ate a piece of the chocolate chip and peanut butter while they were warm. They were really good! I am a total frosting girl, but the pink icing on the sugar cookie is strawberry or something. It was truly awful. It may be the first time in my life that I threw frosting away. Once I got home, I shared these cookies with 3 people. My husband ate the pecan pie, and he did say it was good. I didn't have any of that one as I already said, because I can't stand pecans. We warmed the chocolate chip and peanut butter back up, and they were still very good. The sugar one, the cookie itself was good, but that icing is just a disgrace to all icing in the world, lol. So, for like $14 for 4 cookies, I was pretty disappointed. I will give it another chance when it's not brand new and super busy. The staff was definitely working very hard, and all of them were friendly. read more

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At this point, pretty much everyone has heard of Crumbl. It is a cookie bakery that specializes in oversized, overly sweet, high priced cookies and we love it. Crumbl is good on the occasion, but be prepared to fork over some change. The cookie package is better than paying individually. The four pack takes our family a few days to get through and is more than enough for all to share. read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

First thing you have to know about me before I write this review, is that any cookie is better than no cookie. That being said, these cookies are best for folks who like doughy, thick cookies. They are huge, but if you like any crisp at all probably this isn't a good one for you. I I tried the one that has the pink chips in it, I can't remember the name. The flavor was good but the texture was not my favorite. I also tried the banana cream pie which I liked better. The cookie on that one is more like a thick piecrust. I will definitely be going back to try the Oreo cookie and the peanut butter. My friend Meredith loved her chocolate chip. Clean, attentive, great service. read more

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The cookie itself was amazing. The frosting was a little much but I also am just not a big frosting or sweet eater person. Besides that the ok was good. They were quick but don't talk to you at all and are super miserable read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

This place is super small & you will be waiting for your cookies. If you are not the type of person who likes frosting on your cookies I would avoid Crumbl cookies. These cookies have a thick layer of frosting. I was not happy about how clean this place was. Lots of flys & just messy. Cookies are big enough to share. They do change their flavors each week so if there is a specific one you want make sure they have it that day first. Cookies are a little underbaked but that can be a preference. Staff was super busy but did seem to take care of what people needed read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

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Alright, I love cookies. I actually just love sweets. And honestly, I came here not expecting much. The week that I went, I wasn't thrilled by the flavors and I just thought I'd be getting a regular old cookie. I. Was. Wrong. I really loved these cookies. They're soft, they're covered in icing and toppings and they're huge! They are also pricey (in my opinion, but I'm cheap) but worth the money. I can't wait to try more! read more

Crumbl - Henrietta - Cornbread, vanilla sugar, Cookie Monster (?), German chocolate. - Bakeries Near Me - Henrietta, New York

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Great cookies to take for customers and to take to parties! The cutter is a cute little gift, too.

Crumbl is always good . I always order a box of 4 of 6. I did a pick up order and the wait was long , I am not sure why if I ordered and then pick up later , read more

Crumbl - Henrietta - Crumble cookie is always good . Always looking at their weekly line up waiting for something that sounds appealing . - Bakeries Near Me - Henrietta, New York

Omg!!! These cookies are Amazing!! Cookies are my "Go- To" sweet treat anywhere I go. I bake cookies all the time but in the hot summer weather my cookie baking stops.. lol! Im so glad we decided to try these delicious cookies tonight. We tried chocolate chip, chocolate brownie, lemon and fried ice cream cookie. All of these cookies were so soft on the inside and slightly crisp on the outside. The fried ice cream was like a vanilla cinnamon cookie which kinda tasted like an oatmeal cookie without the oats. It had a vanilla cream cheese frosting (so good). Honestly, They were ALL so good but the Chocolate Brownie was my favorite. It was a perfect balance of a brownie and cookie in one. I cannot wait to go back and try other flavors. They have different ones every week. If you haven't tried this place , you seriously need to go. You will NOT be disappointed!! read more

Crumbl - Henrietta - Lemon Cookie (Top left), Fried ice cream cookie (Top right), Brownie Cookie (mid row) and last row chocolate chip - Bakeries Near Me - Henrietta, New York

The hype is REAL when in the Rochester area, my friend knew of this location & we had to try it! (We definitely went a bit out of our way for this.. but it was well worth it!) The idea of Crumbl Cookies is a new, unique menu weekly - we got the pleasure of trying a "Breakfast" themed week Expensive? Maybe a little - I paid $20 for four large cookies - treat yourself! I can't say enough good things! The cleanliness of the business, the kind staff, the fast service! Soon we'll have one in Syracuse and I CANNOT wait! (& their social media is incredible, too!) read more

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staff is always friendly, cookie selection is great and store is always clean. it can get a little crowded at times but staff is very quick to serve read more

We stopped here for a treat and they wildly exceeded our expectations. Cookies are warm, huge, and have some pretty creative toppings. They are ever-so-slightly under-baked and chewy in the center -- just how we like them. It was hard to select a favorite among all that we tried (and we tried them all), but today's Caramel Popcorn possibly had the edge. Icing was light and fluffy -- not stodgy or cloying. All the cookies were perfection. They are a bit on the pricey side, but that would not discourage me from returning. They were that tasty that it's worth it. read more

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Service was quick even though you could tell they were busy, I sent for my first visit for a birthday freebie and also purchased a cake for my husband. Customer service was very nice and they made sure my order looked correct before letting me leave. Definitely will be back! read more

The cookies are always amazing and tasty . But the service could use some work.

WOW!!!! Warm, yummy tasty cookies in several flavors!! 4 of us shared one warm chocolate chip cookie!! Took 3 home. Excellent!! You won't be sorry. Enter be your own order on line or on the store. Servive was speedy. read more

Always a soft, fresh cookie. Consistent. You always know what you're getting. Easy ordering process.

be careful what you ask for, cuz you might get it. Scenario: an unsuspecting Yelper walks into Crumbl with cookies on his mind. After he gets over the sticker shock, he walks out with a large pink box containing sugary cookies that could almost double as hockey-pucks. Yes, this was the case when I swung by Crumbl one evening en route to Mission BBQ. Needless to say, when I got home the Duchess was skeptical. Cookies were cold, 'cuz they cook 'em them put 'em in da fridge! After they warmed up a bit, I had a few nibbles. Then later, a few more. For a few days going, that was the story. A chunk here, a hunk there. and then a week later they were all gone. Mind you, I only bought four! So, if you read this and decide to venture out (as I did) to scope out the dough scene remember... a supply of Crumbl cookies can be a days long experience as long as you don't polish off their hockey-puck sized cookies in one sitting! read more

We LOVE Crumbl!! I brought these for my family as a treat this weekend, we ordered chocolate chip, sugar, Reese's, caramel popcorn, rocky road. Everyone really enjoyed them all! Pro tip: Download the app and order ahead, ESPECIALLY on the weekend I ordered ahead Saturday, and when I arrived to pick up, the small shop was PACKED and there was barely any room to even get inside. But luckily because I ordered ahead, my cookies were ready shortly after I hit "I'm here" on the app. Also check back weekly to see which new flavors they have! read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

The space has an open floor plan so you can see everyone making cookies and they have many bulk cartons of eggs sitting on the counter. When you walk in all the employees turn to you and shout "welcome to crumbl". It's $4 for one cookie and they will politely try to upsell you to a 4-pack since it makes the per unit cost lower. As I was ordering with one employee, another had my warm cookie ready as soon as I checked out. I got the Oreo cookie, which was pretty good and big. My friend got the milk chocolate chip which was 3/4 inch thick and super gooey batter inside. The Oreo cookie was gooey but thankfully much less so. While these are good cookies, they're not my kind of cookies. They are very thick, gooey, fudgy inside, and borderline raw - medium rare. I like my cookies medium well, crisp on the edges, soft and chewy on the inside, but not mushy at the center the way these are. If you like thick gooey cookies give this place a try, the flavors are great. read more

Crumbl - Henrietta - Bakeries Near Me - Henrietta, New York

I love crumbl cookies!!! I have been here a couple of times now, and I look forward to seeing the new cookies every week. Their peanut butter oatmeal has to be one of my favorites. However, I have even tried cookies from there that I did not think I would like very much and I still loved them. I love how the cookies change every week as there is always something new and exciting to try. Although it is hard once you find one that you really like, waiting for it to come back. I will most definitely be back, and think that you should too! read more

Crumbl - Henrietta - Cookies - Bakeries Near Me - Henrietta, New York

Came here around 8:20 a.m. for the grand opening! A very small space, but the small line moved very quickly! They have not yet set up scanning for their loyalty app, but they can take your phone number to get points! These cookies are so good! My favorites were the dirt cake which was served nice and warm and Sugar pumpkin candy served chilled. We can't wait to see next weeks flavors!! read more

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