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    Crumbl - Franklin

    3.9 (143 reviews)
    Closed 8:00 am - 11:00 pm
    Updated a few days ago

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    Reviews With Photos - Crumbl - Franklin

    Karina G.

    Cookies were delicious! However not a single employee talked to us the entire time. You walk in and place your order at a screen and then they just hand the order to you. We had never been to a Crumbl cookie and just thought this was super strange and impersonal when you're paying $15 for four cookies. Like I mentioned though, the cookies themselves were delicious!

    Elizabeth B.

    Crumbl - this is my 2nd visit ever and first at this location. We we were very pleased with the quality and flavor, nothing quite like it - currently in a sugar coma. It's a special week with the Kardashian (cringe) cookies, and man they were slammed. We ordered and split two - the Cookie Dough and Cookies + Cream Skillet. The Skillet was apparently the most popular bc they were all out and baking more, letting us all know it would be a 10 minute wait or giving us the option to order another instead (which we appreciated the option), decided to wait on it. They gave it to us straight out the oven but did not add the cream scoops on top, we noticed in the car when about to leave and went back in to request it. They said they were worried it would melt since it was so hot, which we understood and they then offered it on the side. We also had to ask for the chocolate drizzle. I would have been fine to wait for it to be made properly, it was awkward going back in and asking then asking again for the drizzle, but we are so glad we did bc it really made the cookie! While I loved them both, the cookie & cream is an absolutely MUST try, I hope they keep it or offer it again! I felt the cookie dough was too sweet (yes, I think too much sugar can ruin a sweet thing)!

    Waffle cookie (with buttercream frosting and syrup)
    Tim G.

    Really good cookies when you're in the mood for an indulgent treat. The cookies are relatively large, always quite sweet, and with some creative flavor options. The smaller cookies that are on display are only for catering when you order large quantities. The regular cookies are definitely large enough to share with someone else--but I always eat the whole thing myself! Admittedly the cookies are a little pricey. But they're also decadent and delicious. I have found that at times they can be a little dry, but that's probably mostly about timing. The Waffle cookie I had today was really good, though quite dry out toward the edges. I was a little surprised that the "maple syrup" they provided with this clever cookie was really "table syrup" that consisted of corn syrup and high fructose corn syrup along with coloring and artificial flavoring. But I can't really complain that the syrup was basically garbage ingredients when I'm indulging on a couple big, sweet cookies! The Iced Oatmeal cookie was also a bit dry, especially at the edges. The flavor was good overall without overpowering sweetness. It didn't really strike me as having much in the way of actual oats or oatmeal flavor, but it was a good sweet treat all the same. The staff is generally friendly, though often it feels like for most of them it is their first day on the job and they're a little confused. But you'll likely forget about that the moment you get your cookies and have your first sweet bite.

    Raspberry cheesecake
    Andi M.

    Great service & great cookie! Got the raspberry cheesecake & it tasted just like that. Had to order through the app in order to use your points & unable to directly at the store, but great, quick & friendly service! Definitely be back to this location.

    Carmel cheesecake is delicious!!!!!

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    6 months ago

    I love it, they are fast and know how to handle when there's a crowd. They know what to say when people walk in.

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    1 month ago

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    Alex S.

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    6 months ago

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    2 months ago

    The cookies were amazing ! Big enough to share with friends and family . And always a big selection.

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    1 year ago

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    1 year ago

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    Alex S.

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    4 months ago

    Best cookies ever! Love their new menu with the 6 OG cookies. Customer service is usually pretty great as well!

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    1 year ago

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    6 months ago

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    Alex S.

    ❤️ Your support means the world to us!

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    1 year ago

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    Alex S.

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    4 years ago

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    2 years ago

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    9 months ago

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    2 years ago

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    Alex S.

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    1 year ago

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    Alex S.

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    2 years ago

    Kids love the cookies and they make great for a nice reward. Looking forward to the cookies this Christmas season

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    2 years ago

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    Alex S.

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    1 year ago

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    4 years ago

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    1 year ago

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    1 year ago

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    1 year ago

    Fun. Quick. Delicious. Great store and friendly staff. Bright and clean. Don't miss this awesome store visit

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    1 year ago

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    1 year ago

    Service is always great here. Store is clean and Everyone is friendly - recommend this location.

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    Alex S.

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    3 years ago

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    Alex S.

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    1 year ago

    Great place,Great workers definitely reccommend their hard working place! Rhe cookies were warm!

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    5 years ago

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    Crumbl C.

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    2 years ago

    I love how often they change the menu! The app is innovative & fun - but we all go b/c the cookies are so good!

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    Alex S.

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    3 years ago

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    1 year ago

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    2 years ago

    I LOVE crumbl. They are always so nice and efficient considering how busy they are. Will go again!

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    2 years ago

    Crumbl always has the yummiest cookies! My favorite place to buy cookies by far because of the flavors.

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    Alex S.

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    2 years ago

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    2 years ago

    They always get your orders faster than the app says. Very nice people work here! My favorite cookie is the semi sweet chocolate chip.

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    5 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Great staff! love the cookies! always get orders from here for the office or my boyfriend

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    Alex S.

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    3 years ago

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    Alex S.

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    2 years ago

    Best cookies ever!!! So beautiful and delicious & moist!! Never had a bad one- even when I e tried flavors u wouldn't typically go for!

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    Alex S.

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    Page 1 of 4

    Ask the Community - Crumbl - Franklin

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    Five Daughters Bakery

    Five Daughters Bakery

    4.3
    (411 reviews)
    2.2 mi
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    Five Daughters is a cute spot for a pretty good donut…read more This location is takeout only, but the center area of The Factory has some tables and chairs. The shop is cutesy with pink walls and a little social media worthy photo op on one of the walls. Lines are hit or miss. I either walk by and nobody is there or it's a long line. I can't say service at this location has ever been noteworthy. It's more just moving people through the line. They offer mini and regular sized donuts. I love, love, love that they offer mini donuts. I've never been a big fan of their donuts, but the winter donuts may have changed my mind. My favorites have been Sugar Cookie and Gingerbread Latte. I enjoyed the buttery, flaky layers. I also grabbed an iced sugar cookie and that was delicious. For drinks they offer coffees and a case with sparkling waters, juice, and canned coffee. Five Daughters is worth a try if you find yourself near a location.

    This bakery is unique beyond imagination. These are not your typical donuts. Somehow, they are…read moremade with 100 thin layers of dough, which gives them a light and fluffy texture and airiness. What's inside of them is even better, if you're blessed enough to try one of the icing-filled wonderful treats! Sweetened with coconut sugar, and infused with different flavors inside and out, some only on the outside, you will never forget your first taste of a Five Daughters donut. Visit their website to read about your endless choices of mouth-watering donut descriptions, and place your order at one of their many locations, one of which is bound to be close to you. And you can thank me later

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    Whitney’s Cookies

    Whitney’s Cookies

    4.4
    (24 reviews)
    3.0 mi

    OMG THIS FREAKING PLACE. I haven't stopped thinking about these cookies and this is gonna wreck my…read morediet but IDC!!!! Worth it all! This is not my first rodeo here, thankfully but I can confirm there's no way to choose a favorite. Literally no way! This time I got stuffed chocolate chip which is stuffed with a brownie btw! You read that correctly and it was decadent omg!! Literally all of it was so flavorful and baked to absolute perfection! I also ended up with the seasonal cherry, it was so good I forgot the full name of it, as I try to wipe away drool. The crumble texture divine. Again, so flavorful. Once I started in on both of these I couldn't control myself and ate them both entirely. I left none left for my husband to try, sorry babe! The shop is tiny and cute and the staff is super friendly. I love this spot! Such a super special gem in our downtown Franklin! It's a must!

    After grabbing food around the corner, we decided to treat ourselves to something sweet. We noticed…read morethis local hole-in-the-wall tucked in on a side street under the shade of mature trees. The store inside is small, so only a few customers can be inside at once. As soon as we walked in, we were greeted with a smile by Sam. There was a display case full of yummy cookies of different varieties -- chocolate chip, stuffed chocolate chip (brownie inside), salted peanut butter cup, s'mores, brownie, sprinkles, oatmeal raisin, and vegan chocolate chip. They offer full-size cookies in singles, six pack, or a dozen or mini cookies in a cup, small box or big box. Whitney's also sells a small selection of drinks -- milk, sparkling water, chilled coffee, or regular water. We ordered a chocolate chip and a salted peanut butter. At $5 a cookie, this isn't an everyday indulgence, but the cookies were large enough to share. And they were really delicious, especially when they were heated up and the chocolate chips melted.

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    Whitney’s Cookies
    Exterior and small seating
    Exterior and small seating
    Holiday Confetti cookie

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    Sweet Dreams Bakery And Bubble Tea

    Sweet Dreams Bakery And Bubble Tea

    4.4
    (121 reviews)
    0.1 mi
    $

    Amazing food and great selection of boba. Would come back again. Even the soup was amazing. Came…read morefor the Japanese sponge cake and can't complain.

    Wilson truly is a local gem, and the same could be said about his restaurant Sweet Dreams…read more Food: He offers a variety of items that one wouldn't typically find together, and he does them all incredibly well. Using Taiwanese quality import ingredients, he makes everything from scratch. From delightful but expected savory dishes like noodles, ribs beef and his famous wonton. Get 'em while you can!!! --to his staple traditional boba drinks; then the unexpected items like the surprisingly authentic Portuguese Egg Custard, which is a tart, flaky pastry wirh warm Custard and not too sweet (something my Brazilian wife absolutely appreciated for its authenticity). Don't forget the comfy japanese light cheese cake and delicious pie! Then running the astronomically good deal of a discounted cake cookie when purchased with a delicious boba drink that blows Crumbl right out of the water (and Crumbl is actually next door! Sorry Crumbl). Warm and soft on the inside, and a nice crunch on the outside. He went great lengths to ensure they weren't *too sweet!* Service: Wilson is always there, and he and his employees are always super friendly and attentive. Ambiance: The restaurant itself is a little hole in the wall, and oh boy, does the revenue that is not spent on a bigger place go right back into the products. If you see the PF Changs next door, pull into the lot and make sure to say hi to Wilson! Have a lovely lunch, a delicious smoothie or boba, and grab yourself a fantastic quality little treat...for the road ;) Enjoy!

    Photos
    Tora and Ginger slushes with bubbles
    Tora and Ginger slushes with bubbles
    Sweet Dreams Bakery And Bubble Tea
    Sweet Dreams Bakery And Bubble Tea

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    Crumbl - Franklin - bakeries - Updated July 2026

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