Cheerfully greeted by staff. I had a gift card but didn't know the amount. Staff member was willing to assist. I selected a full dozen. They change cookies often. The service was quick compared the time it took to park the car. The parking is street only and can be a challenge at times. read more

Crumbl - Burbank - Cookie menu - Bakeries Near Me - Burbank, California

See all

This review is solely about the flavors. The worker was kind! I got the World Cup cookies today and they were not good at all. I haven't been to Crumbl since last year and decided to stop in and try this weeks flavors since I was so excited for the World Cup. I was extremely disappointed. Honestly none of the flavors were good. The mango Tajín cookie has a weird flavor in the Tajín and it almost felt like corn syrup. The Nanaimo had a rich fudge chunk on top of the cookie that was just too much and the sports drink cookie was arguably the best but the icing was weird with the sour flavor. This is the first time I considered throwing out food I paid for. Definitely won't be going back. read more

Crumbl - Burbank - Bakeries Near Me - Burbank, California

I had some points I wanted to use and was in the area. Came by-ordered on the kiosk and my cookies were out in less than 5 minutes. This location is right in the corner of magnolia and it's jam packed! Parking is rough but if you come at the right time or don't mind parking further out and walking it's right across the street from Portos. read more

Crumbl - Burbank - Mini cuties - Bakeries Near Me - Burbank, California

Friendly staff. Quick and easy pick up. The cookies are always fresh and prefect! Very clean and bright inside.

This Crumbl location opened just a few months ago. I have visited twice already. On my first visit, I had the chocolate chip cookie and on the second time, I had the pecan. The staff is always friendly and readily available to assist you. One staff is taken off due to parking issues and the cost. Being just across Porto's, finding a place to park is always a struggle. Also I can't see myself spending $5 for a cookie wherein you can buy one from Porto's. However, it's ok to indulge once in a while. read more

See all

"Extremely disappointed in this visit. I bought a 6-pack and was shocked by the quality of the Oreo cookies-they were not fully extended, hard, and tasted stale. I've had these before and loved them, but this batch was sub-par. The rest of the box was fine, but I expect all cookies to be high quality for the price." read more

I came in for a pick up, the store was quiet and empty. I ordered at the tablet at the counter and it was ready in just a few minutes. The cookie had a good balance of chocolate and strawberry flavor. Parking- street parking or a few spots behind the building read more

Crumbl - Burbank - Chocolate covered strawberry - Bakeries Near Me - Burbank, California

This place is cute. Self Order and the cookies taste good. The service wasn't spectacular, it's not that serious but we weren't greeted when walking in or asked if we had any questions but I'm not offended I'll probably be back to grab the Oreo cookie mini cake. read more

Crumbl - Burbank - Bakeries Near Me - Burbank, California

See all

Dirty establishment. Employees do not even greet their customers in and seem very unenthusiastic. No communication to customers whatsoever, they kinda just expect you to use the tablets. I prefer visiting the NoHo West location despite this being a lot closer. read more

Crumbl - Burbank - Bakeries Near Me - Burbank, California

Love me some CRUMBL!!! Burbank store is always on point !!! Clean friendly and seems to always have all the flavors available!!! read more

Ordering online was convenient and easy. When ordering, you can text when you are close to the shop and then they will prepare and box it fresh. Staff is nice and friendly. We usually order the regular size but opted for the minis this time. Was disappointed with the ratio of size to cost (6 palm size cookies for $17). 6 larger cookies is $24.99 and felt like a better deal. Cookies were delish though. Coconut cream was good, chocolate milkshake was meh and the brookie was fantastic. Storefront is small and parking is hard to come by on a busy weekend. There are 2 EV charging stations on Hollywood way 1/2 block away across from target (that may more convenient). Interested to see how long it lasts at this location given steep competition from Porto's across the street. read more

Crumbl - Burbank - Coconut cream pie, brookie and chocolate milkshake. - Bakeries Near Me - Burbank, California

See all

Great service and friendly staff at the Burbank Location. I recommend street parking on Hollywood Way.

We Burbankers don't like to brag but, yes, we've got our own Crumbl. Where Hollywood Way meets Magnolia, directly across the street from Portos. In the mood for a dessert that's a bit sweeter, and a bit pricier, with giftable presentation? Crumbl! It's all about the cookies, the flavors change every week, and cost about $5 each. The IYKYK pink Crumbl box will get you into the pickiest homes if you don't want to arrive empty-handed. The cookies themselves are super rich, super big and super good. Crumbl even sells a Crumbl-cookie-cutter ($5) which cuts your cookie in four pie-shaped pieces. There's a four-pack box, a six-pack box, and something even more jumbo. Staff is super nice and super patient as you figure out just much a cheat-meal it's going to be. Worth it though. They make the cookies right there! Street parking, natch, but remember -- Burbank is the city without a parking meter. read more

Crumbl - Burbank - Bakeries Near Me - Burbank, California

They just opened one here at Burbank. I've heard all about them. I got one chocolate chip cookie for free. Just need to show them you've downloaded their app. I bought one lemon cheese cake cookie, which is great; I also got a tres leches one, which is a bit too sweet for my taste. They are pricey. $5 each. If you buy 4 or 6 or more there will be a discount . The more the cheaper. But I will recommend the lemon cheesecake one for sure. They got self service machine. I love that. The store is neat. read more

See all

Great store, friendly staff, I order a head and everything is always ready to when they say.

We came for the grand opening in Burbank and heard about it from Facebook. We bought a 4- Pack of the Semi Chocolate Chip flavored cookies and got our Free Chocolate Chip cookie to celebrate the Grand Opening! Super happy the location is in Burbank and it is finally open! They did forget our free cookies and we didn't bother to check until we got home so we had to make the trip back to receive the cookies which was a bit annoying but we understand it is their first day. We love Crumbl and will come back! read more

See all

Ordered on Uber Eats over an hour ago and they told us we need to wait another 30 minutes for this!!!!!! The couple next to us picking up theirs ordered on the kiosk inside 15 minutes prior! Employees slow, careless, don't have cloths to wipe their hands covered in frosting...just so messy, unorganized. I was speechless. read more

Crumbl - Burbank - Ordered on Uber Eats over an hour ago and they told us we need to wait another 30 minutes for this!!???!?!? - Bakeries Near Me - Burbank, California

Love this store! Best cookies ever! Easy delivery and great service! Love the various flavors and never get bored!

I don't get the hype. Was in there for the first time this week. I had three people in front of me in line when I got there. I stood there at least 15 to 20 minutes before I was even able to order. The three ladies who were working or so nice, and working hard, but I imagine the turnover here is ridiculous. I don't see how this business model is efficient at all. Also I ordered 6 dozen of the Minis. They were able to fulfill four dozen. I get that they have limited stock. And they were very nice about it. they let me know that it needs to go through catering. When I asked do I just call the day before catering for an order of six dozen minis, and they told me there is a three day notice!! 3 days ??! Again not an efficient business model. I mean the cookies were good but 1k calories per regular cookie??! I'll pass. read more

Cookies are always soft and delicious, service is always top tier, ambiance is great!

Firstly, the cookies are all 10/10 in taste, presentation, and looks exactly how it was promoted. The bakers kitchen are very nice and professional. Inside is also a very nice atmosphere while you are waiting on your cookies. Tip: Download the app, it's so much easier. Patience is a virtue also, all great desserts need time to be made! :) Thank you to all the Crumbl bakers and employees there. You guys are amazing! read more

Crumbl - Burbank - Specialty cakes like the beetle juice and Churro Crumbl - Bakeries Near Me - Burbank, California

See all

I came in today for the free cookies and they said it would be a 10 minute wait. WE waited way more than 10 minutes. Each few minutes a customer came and the cashier kept saying 10 mins. In the back, all the cookies were there , literally all they needed to do was put it in the bag. Employees were so slow and while we were waiting for the free cookies, the employee in the back was munching. Also the cashiers attitude was so rude and mean for no reason. read more

What else can I say about my favorite bakery? Street parking is available, but you can also park in the back if you're having trouble finding a spot. This is my second time coming to this location, and the customer service is always great. I highly recommend the confetti cookie with pink cream cheese icing and the classic chocolate chip cookie--both are fantastic. The skillet cookie was also great, though the cookies and cream Krispy bar was just okay. This place is definitely worth a visit! read more

Got half a dozen mini cookies to try new flavors. Though on the pricier side, I liked the size of these... meant I got to eat more :) My favorite were the blueberry pancake and semi-sweet chocolate chunk. read more

Crumbl - Burbank - Mini 6-Pack - Bakeries Near Me - Burbank, California

We tried the mini cookies, loved the banana split and sea salt chocolate. The oreo flavor wasn't that great. The store isn't up to standard cleanliness. The doors were both opened leading you to the staff preparing the dough. I wish there was a glass barrier for the staff preparing the cookie dough. Major disappointment was the staff preparing the cookie dough with her gloved hands while also touching her cellphone. read more

Crumbl cookies are softball-sized and covered in frosting. Yeah I have a sweet tooth but this is too much sugar for any human. Kids eat these?? They sell six-packs and six kinds of cookies, that's boring. They taste wet and have no snap read more

I really wanted to try this cookies, it's 8:45am, the door was open and the lady inside didn't want it to attend us, she said they open at 9am but the outside hours clearly said 8am in Saturdays, she said "they change it" but she clearly don't wanna work. So sad for this and her. She was in her tablet/cellphone and barely wanted it to serve. read more

Crumbl - Burbank - Hours - Bakeries Near Me - Burbank, California

Great service and excellent cookies! Packaged and presented well. Will definitely return. read more

Crumbl - Burbank - Love this Mini 6-Pack! - Bakeries Near Me - Burbank, California

Long wait times are to be expected at this store, no matter if you placed an order ahead of time

All of us wandering in today as Crumbl finally opened in Burbank seem to have enjoyed the same experience. Staff was very friendly and helpful despite the self-order right next to us. We got the peanut butter cookie, and it had good flavor and was thicker than most cookies. As a matter of preference, I prefer my cookies cooked longer (more crispy than cake-like) so know before you go if that's how you like your cookies. (That was my biggest lament) It'll be interesting to see how Crumbl, at $5 a cookie, will fare vs. Porto's across the street. Perhaps people will consider the long line there and think "for a few dollars more, I won't have to stand in line." Despite my cookie cook time preferences, I will likely return just to try the new flavors. Welcome to the neighborhood! read more

Crumbl - Burbank - Staff TCB on the first day open - if anything, this felt like a dress rehearsal before the weekend - Bakeries Near Me - Burbank, California

Crumbl never disappoints! Their cookies are always fresh, warm, and perfectly soft. I love that the menu changes every week--it keeps things exciting and gives me a reason to come back. The presentation is beautiful, and the variety of flavors is impressive--from classic chocolate chip to unique creations like churro or pink sugar. It's also a fun treat to share with family or friends. A bit pricey, but definitely worth it for the quality and experience. Highly recommend! read more

First time trying crumbl and it was delicious. I got my free cookie from T-mobile and I can say I'm definitely coming back. At first the computer was confusing to use but the workers helped me out with my order. The cookies are soft and warm. They definitely should be eaten right away. The lobby looks small so it can get filled up fast if it gets busy. read more

Crumbl - Burbank - Bakeries Near Me - Burbank, California

Literally love this place. Best cookies in LA. I even own their body wash. My favorite is the sugar cookie and the confetti milkshake. I tell all my friends to go. read more

I visited the Burbank store yesterday and was in line for about 15-20 minutes. All the (5-7) workers were clustered in the back (kitchen) area and there was no communication to the customers in line, as what the process was. I decided to order from my phone yet the "place order" bar was greyed out and I could not finalize the order, after entering my information. I walked to the counter for help with the website and was stared down by the employees, as if not to disturb them. She did not know what was wrong with the website. I asked why is there a line, why are you not taking orders? She said because they are waiting for the cookies. I asked if she could start taking peoples orders and she said it wouldn't matter because it would be a line anyway. To have people standing around with no communication as of what's going on or at least taking peoples order and telling them an approximate wait time is really unprofessional. If you have a store front then you need to have customer service and basic communication. Luckily there's a Porto's across the street where I was able to grab some desserts. And I have emailed my complaint as well, since that seems to be the response from management. read more

I absolutely love coming to this store specifically because the team there always does an excellent job. I was particularly impressed on Wednesday 4/9 with how the girls all handled a very rude customer at around 6:30. The girls were very professional and handled the situation well. I wish there were more I could do to make sure they know how well they are doing. Thank you Crumbl Team in Burbank for doing such an excellent job especially when it's noticeably busier than usual. read more

Nobody really says anything to you. However, they give you the cookies very fast. The cookies are great sometimes bad. The ambiance just cookies all over the wall. read more

The cookies are super good according to my little cousin. Personally I'd say they are very sweet but perfect if you are a sweets lover!

Seemed dirty, many dishes piled up. Milk and things left sitting open and cracked. Raw egg in my "cake". Nasty!

Cookies were delicious and the chocolate cookie was the greatest. Omg I can't wait to try there newest delights read more

Crumbl - Burbank - Crumbl Burbank Ca - Bakeries Near Me - Burbank, California

This place is ridiculously understaffed. Waiting 2 hours for a single cookie because there are only 4 employees in the establishment is bonkers. I find it astonishing how such a successful company can be so careless with their customers along with their staff. It is super unfair for these 4 employees who are probably getting minimum wage while also dealing with so many angry customers bombarding them. This location would run much smoother if there were more employees. Love the cookies but the carelessness of the company towards their employees is crazy. read more

Crumbl - Burbank - waiting area - Bakeries Near Me - Burbank, California