They are pretty nice over the phone if u have an issue just call early. I had an issue and it was resolved and the next week they made up for it even more. I come back every week and sometimes in person and they may be robotic but nice read more

Crumbl - Ashburn - They always slap - Bakeries Near Me - Ashburn, Virginia

Once again, this location is on point with preorders. The app is easy to use. I love buying the themed gifts. Today's purchase included a couple of your Raster Cookie boxes. My recipients enjoyed the cute decorations and cookies. Staff was awesome, she opened each box to share the contents. read more

Loveeeeee! Loveeee! Loveeee! This was my first time trying and it is now me and my daughters go to dessert place :) we are obsessed!

As long as you keep offering the sugar cookie I will continue to order. These are delicious and packaged so cute that you can't help but love them. Always delicious! Always cute! read more

I love Crumbl so much! All the employees here are so nice as well. I've tried so many different flavors, I've honestly loved all of them!! I have such a sweet tooth so this is the perfect store for me. They need to bring the Dubai Chocolate brownie back!!! It was amazing! read more

Crumbl - Ashburn - Bakeries Near Me - Ashburn, Virginia

Visited again and this time ordered 3 boxes each with 6 cookies. They gave small boxes which in this heat was not good as they started melting. We had to ask for a larger box. Always something here especially with the young people running the store. read more

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Great customer service, clean, quick, beautiful full selection! The cookies were delicious!

The staff is always patient. I'm always trying to figure out what I want and they walk me through the specials going on at the time. And the cookies always tastes good and fresh. read more

The ordering process was seamless. You choose your cookies and pay electronically. You go to the waiting area and a very kind lady brings your cookies and shows them to you. The ambience is small, but nice. read more

We love this location! Friendly staff, fast service, always clean and cookies are fresh!

We love this location! Friendly staff, fast service, always clean and cookies are fresh!

I went yesterday to treat my 6 year old to a cookie. When we got there he didn't want one(I know! What kind of child do I have )... anyway. I order the peanut butter nuget for myself and it came out right away and we left. I get back to my office and start to eat the cookie and noticed it was EXTREMELY salty. Inedibly salty. I called and informed them that the cookie was really salty and they told me to come back so they can replace it. When I went back they did in fact try the cookie dough from that cookie and agreed it was saltier than it was supposed to be and gave me another cookie. I got the buckeye cookie and it was pretty tasty. I love peanut butter but it was pretty thick on this cookie. But still all in all pretty good. I'm glad they believed me and tried the cookie dough instead of thinking I was just anything complaining customer. read more

Crumbl - Ashburn - Peanut butter nuget - Bakeries Near Me - Ashburn, Virginia

We went to Crumbl Ashburn last Saturday. They were very busy, so we waited for about 20 minutes to get our order. This was no problem because they are popular. As we waited I observed Nico as he did the final prep for the orders. Though wearing gloves, he repeatedly grabbed his bare ankle to stretch his quad, rubbed his ear, scratched the back of his bare neck, and adjusted his hat and glasses numerous times; all without ever changing gloves before touching the next customer's food. Before he prepared our order, I quietly asked him to change his gloves before touching our food. He stepped back and stated loudly to everyone present, "Would you like to come back here and do this?" before stomping off to complain to his manager. The manager approached me and I again quietly relayed the health violations I had observed. She nodded, said something to Nico I did not hear and went back to her station without offering any apology or explanation. When Nico returned with fresh gloves, unbeknownst to him, our order was next. Nico finished with the toppings, called my name, and then realized it was me. He turned to the woman next to him and asked her to bring me the order, which she did without incident. Meanwhile, Nico made a show of taking off the gloves used for our order, threw them away and blew a kiss at me. Not only was the lack of hygiene disappointing, and unacceptable, but also the complete lack of customer service, social awareness and common decency. Please keep an eye out when ordering should you choose to eat food prepared by Nico. read more

The people behind the counter seem very happy to be there. The store is cute, organized and clean. And I cannot imagine who could make better more FUN cookies! The choices are so great and change just often enough. It's a kind of mini cookie Disneyland. read more

Yum! First tried Crumbl Cookies at their Vienna location. I'm glad there is a closer location to us. Not sure how good it is for my waistline, lol. This place is dangerous. There are different specialty flavors that change each week. The bakery is clean, neat, and organized. You may place your order with a cashier or use their touch screen ordering system (there is hand sanitizer available). Employees are friendly and wrapped up our goodies neatly. We tried the Party Box and it's definitely a party in a box. Super fresh cookies made with quality ingredients. Some of our favorites are the Hazelnut Sea Salt, Hawaii Rainbow Cake, Pineapple Whip, and Milk Chocolate Chip. So glad there is a closer location to us. read more

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Friendly staff. My order is always right and ready quickly. We love going there with my kids

Easy. Fast. People are Nice. Good cookies. Great for special occasions. Clean store. read more

This, like most locations, I find is pretty quite but really nice. Self checkout and the cookies are super fun. I love how big they are but of course can't usually eat the whole thing in one go. I love the cookies but in my opinion there is typically a lot of icing and they tend to be very sweet for me. This of course isn't going to change but for those who feel the same, I usually cut off some of the icing or just get ones that don't come with any. Service is great! They always welcome you and always ensure your order is correct. And while there is no seating, people typically are there to just grab and go, the atmosphere is still 10/10 cozy, open, and welcoming. read more

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All the cookies and the cake were fresh and tasty. I enjoy the variety they offer and that everything was available. read more

Crumbl - Ashburn - Mini 6-Pack - Bakeries Near Me - Ashburn, Virginia

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If you like cookies; warm, fresh out of the oven.....then you'll go nuts over Crumbl. IMHO, worth every cent. I might even use the word 'addictive'. Do yourself and try these cookies. read more

Love the cookies that are like miniature pies! Staff is always friendly and attentive. Curbside option is a plus! read more

Last Crumbl cookies of the year for me. Birthday Cake, 2 Chocolate Chip, and Red Velvet. These cookies were amazing. 1 cookie is 4 servings. read more

Crumbl - Ashburn - Birthday Cake, 2 Chocolate Chip, Red Velvet - Bakeries Near Me - Ashburn, Virginia

Love Crumbl, they're staff is very friendly and I love how soft the cookies are. Love the ordering system and how easy it is due to being deaf. The staff were also very helpful in that aspect as well. read more

I tried to place an order for delivery but it was cancelled with no explanation. Please don't offer that option unless you plan to honor it.

The place is super clean, kind staff, and they make the cookies taste delicious! I would definitely come here again and enjoy a cookie!

Amazing service and incredible products all the time! The cookies are always unique and delicious.

Ended up here after getting a coupon for a free cookie. The interior of Crumbl has a small area in the front where you can order your cookies from the cashier or use self-service tablet stations and then wait with everyone else for your delicious cookie to be hand delivered for your inspection. They don't really have chairs to discourage people from hanging out there as it's only a takeout place. Their selection changes weekly so when I went, I tried one of the weekly specials, the iced oatmeal. This was the best iced oatmeal cookie I've ever had. It came warm and the icing was still gooey and it was incredible. My date got the peanut butter featuring snickers and that was also delicious. I can see this becoming a weekly or monthly treat but the price definitely hurts the wallet! read more

Always delicious! I love the rotating flavors. A hint about flavors is different locations might have a different flavor or two from another nearby location! read more

OHMYGOD. They're warm, so good, so amazing! They're the perfect amount of crunch and chewy and gooey. To die for. They're worth the hype! read more

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Crumbl is always consistently good! I love this location. They do a great job. The cookies are fresh, creative and delicious!

This was my second time at Crumbl. The staff was very friendly and helpful. The cookies tasted great! I had a Chocolate Chip cookie, which was pretty good. Although I would prefer if it was a little thinner and crunchier on the outside. read more

Crumbl - Ashburn - Menu - Bakeries Near Me - Ashburn, Virginia

Cookies are to die for, delicious, fresh. Too bad they don't have the tres leches perhaps it was just seasonal.. I don't know, but I know everything is delicious customer service is great, and everyone is friendly and has a great attitude. read more

Clean place and DELICIOUS product!! I picked up cookie and a raspberry cheesecake. Just a nice pick me up when you crave homemade cookies.

I need a candle that smells like this cookie shop because it's amazing! Stopped here on a whim a couple of weeks ago for a treat for the fam and we tried the pink sugar, waffle, chocolate chunk and peppermint cupcake. Each cookie was warm and soft even after the drive home (they barely made it). We opted to get the waffle without the cream cheese dollop because of allergy issues but it was still delicious and came with its own maple syrup to dunk or top - we chose to dunk! The pink sugar was a kid favorite and the chocolate chunk had huge chunks of warm gooey chocolate that melted in our mouths. The peppermint chocolate was an easy winner in my book and reminded me of Christmas. The peppermint chips on top were the perfect crunch and sweet bite. It also was a rich chocolate cookie with chunks of chocolate throughout. I could go on and on but by the time you've read this I'm sure their selection has already changed. Can't wait to try more on our next visit. read more

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Crumbl cookies is the best cookies I have ever tasted. The dough was so creamy and the chocolate chips completely made my day the sugar shark cookie was my favorite by far and I love that they have a variety of cookies by adding new cookies often read more

Crumbl - Ashburn - The cookies were delicious we finished half of them on day one !!! - Bakeries Near Me - Ashburn, Virginia

Guaranteed variety of yummy cookies, promptly delivered every single time we get them!

The cookies selection is good and the taste is also delicious. It would have been better if you had an option to request the previous week's flavors as well as they keep changing every week. read more

Always quick and friendly service here! The Butter Cake cookie this week was AMAZING!

Love crumble! Banana cream pie was amazing! These cookies are like baby cakes! You can't eat just one without going to the gym first!

Always fantastic cookies. Great. Freshly baked. Good customer service. Great app with lots and f options to order cookies.