Called about my heating unit making a squeaky noise.
Provider was quick and friendly. He explained that I needed a new part but recommended that I not get it now. He invoiced me for service and I was under the impression that work was done and that the noise was gone. As soon as he left, the noise returned. I immediately called the office and explained that my issue remained. They then told me over the phone that yes, the noise would continue until the part was replaced ... not what the serviceman had led me to believe. I then explained to them that if that were the case then essentially no service was provided; the noise remained, and I felt that I was wrongly charged. They condescendingly attempted to explain the difference between an estimate (which would be free) and a diagnostic -- what they claimed post service what I was charged for. Essentially I paid someone $89 to open up my unit and look at it. That's what an estimate entails, in my opinion. I would not have agreed to pay $89 for a diagnostic. In fact, I never did agree to a diagnostic. That would maybe have required the serviceman to have a conversation like, "I'm going to have to run a diagnostic on your unit to see what the issue is. That will cost $89" to which I would have said, "no thank you." They refused to correct the situation or refund the charge. "The best they could do" was if I were to download a coupon they would honor 20% off. I told them that if that were the best that they could do, they could then expect a bad review and that I would be stopping my check. They replied with "have a nice day." read more