I wish there were negative stars - because he deserves them.
My husband hired Khloe Kool LLC to replace our HVAC system on May 3, 2024. Brandon, the owner, came to our home, and they discussed the job. My husband was clear - this is a 5-ton unit, and I want you to install a 5-ton replacement unit. Khloe Kool LLC agreed and submitted a proposal. We accepted the proposal, and he sent a link to pay online. The invoice clearly states this is a 5-ton unit, which model, etc.
The unit immediately started having issues including not being properly installed and dripping a bucket of water, being covered in condensation, not cooling the house enough, and never shutting off. He would come out to service the unit each time, making different excuses for each issue.
Finally, we decided to get another opinion from a licensed dealer of Coleman by York. That company came out and, within 30 seconds, asked my husband - did you say this is a 5-ton unit. Once he responded yes - they pointed out the labeling on the unit. Khloe Kool installed a 4-ton unit for both parts of the system. And that is why the system constantly had issues. It was NOT the correct size for our home. So the reason it couldn't cool the house and never shut off - it's too small.
This also means it's too small to heat the house in the winter.
And how did Brandon respond? I looked up your house on google earth and 4-ton is the right size. No Brandon - it's not the right size because you didn't take into account ceiling heights and 2 floors of finished living space. I have zero experience and used an online calculator to determine the size. It's easy - you should try it.
Khloe Kool has stopped answering our calls now that we've identified the issue and he can't pretend it's a manufacturer issue and he's so generously coming to help us. He lied, he knew what he installed and he cheated us. Now we have to replace the unit with a 5-ton. It is OUTRAGEOUS. I've been in business for 21 years and would never treat a customer like this. Please do yourself a favor; don't hire him. You'll regret it every day your system tries to turn on and inefficiently heat or cool your home. read more