I recently had a new Amana ARVT96 furnace and Amana ALXS5 air conditioner installed, and I couldn't…read morebe happier with the experience. My installation crew--Mike, AJ, and Dorris--were absolute professionals from start to finish.
They arrived promptly as scheduled and were polite, courteous, and accommodating throughout the day. They even took the time right away to let our dog get familiar with them so she would feel calm and comfortable while they worked in the house. Before touching a tool, they carefully reviewed the size of doorways, protected our flooring, walked me through the entire installation plan, and explained the key setup decisions.
Once underway, Mike, AJ, and Dorris worked with total confidence. They kept me involved throughout the day, updating me on their progress and consulting me on minor design decisions along the way. Their technical craftsmanship was genuinely impressive, especially the custom sheet metal work they fabricated to seamlessly connect the new units to our existing ductwork. Better yet, they were able to integrate and reuse my existing humidifier and UV light with the new setup, saving me the unnecessary expense of buying brand-new accessories. Even though all the work took place in the basement, they made sure the area was properly ventilated during cutting, soldering, and gluing so fumes never came upstairs.
When the installation was finished, they didn't just pack up and leave. They tested the entire system and walked me through the test results so I knew everything was operating properly. Before heading out, they gave me a tour of the system, pointing out all the associated pipes, shutoff valves, and switches, explained how to use the new thermostat, and showed me exactly which filters and consumables I'll need to buy going forward. Each team member shook my hand and said goodbye before leaving. If you want a team that takes true pride in their work and respects your home, ask for Mike, AJ, and Dorris!