If you are Pretty, Petite and a Woman of Color, prepare to be insulted. I want to say that I was highly insulted by the treatment I received at your Crowne Plaza Hotel in Springfield, IL on 10/28/2019. (I am a Rewards Member and I was not greeted the same by the all female diverse hotel check-in staff as other members.) The first room, Rm 819, that they gave me the bathroom was not clean and the towels were used and thrown on the towel rack. I called the front office and they kindly said they will give me another room. The second room, Rm 506 smelled so bad (musty foul odor) and had a dead black bug (about an inch and a quarter long) on the bathroom floor and there was a yellowish-brown thick substance on the floor around the perimeter of the toilet. The third room, Rm 905, was already occupied by someone because there was a large purse and small luggage in the room. Maintenance and the Front Desk Manager met me at this room and verified my claim. At this point, I was tired and exhausted from pulling my carry on suitcase, laptop, and large purse. This ordeal ended at 7:30PM (I checked at about 6:15 PM) when I told the Front Desk Manager that I wanted a full refund and a refund for my cold food that I had purchased from a local restaurant. Mind you my food was still in the original room 819. I had to ask for the room key in order to get my food and leave the hotel. Janice returned with the room key and placed it firmly on the counter. Janice, Hotel Manager, did not seem at all understanding of my situation and the front desk clerk to the right of Janice thought the whole ordeal hilarious. She chuckled and smiled the whole time I was explaining to Janice how displeased I was with the service that I received. I did not find any humor in this situation. Instead, it was embarrassing and almost seemed harassing. I left the hotel because I did not want to risk a 4th disaster. My time is more precious. I drove 3.5 long hours (Business travel) to be insulted and treated poorly. I reported this incident to the corporate office and they are just as bad as their local staff. They insist that I stayed at the hotel and keep texting me "How was your stay at our hotel?" I did not stay there, I left...Terrible experience. I must be honest and admit that the non-front desk male staff were very courteous, helpful and friendly. read more

Amie at the front desk was so wonderful!! We had had to call up to the desk multiple times. She was very friendly and so accommodating. We will be back again next year. read more

My mom and I came from Michigan and picked this hotel because of the casino and hot tub. When we got here the casino turned out to be 5 slot machines in the bar, and the hot tub wasn't even working. However, Ryan at the front desk was absolutely incredible!! He compensated us for the inconvenience and gave us complimentary breakfast for our entire stay as well as a discounted rate on our room. Rooms are very nice, beds and pillows are comfy and outlets are everywhere. The only thing I would change is adult hours at the pool. We tried going there our first night to still use the pool instead of the hot tub, and there were about 20 kids running around, and their parents were drinking wine coolers. read more

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We had a lovely weekend get away and chose this on hotels.com. Great price, wonderful rooms, clean, updated, modern. Very nice customer service. Check in is on the second floor. Perhaps they had a meeting or change of management looking at the former reviews. We had a very nice experience. The pool area was very nice and the kids had fun too. We didn't eat at the hotel restaurant but many places to dine near by. I would stay here again. read more

Crowne Plaza - We loved this room. Nice and clean and warm. - Hotels Near Me - Springfield, Illinois

Don't get the negative reviews. I've now stayed here a few times and it's great. The front desk are friendly and helpful. The rooms were large and clean and comfy. I stayed at the Abe Lincoln Hilton but this is closer to work and there's parking, whereas you have to pay to park at the Abe Lincoln. My stays here were excellent and I'll only stay here when returning to Springfield for work. The location is perfect. Close to everything. read more

This was one of the nicest hotels I've ever stayed at. The room was very nice, quiet, and comfortable as were the bed and pillows. For an extra few dollars (via my IHG membership), breakfast was excellent and a great value. It's very convenient off of I-55 and after a 600 mile drive all day it was a great stop for the night. read more

Over all stay was ok it was convenient from the wedding reception and you literally don't have to drive anywhere once you start drinking. We stayed there for two night but our room wasn't clean nor did they came to empty our trash or change out our towels. What I don't like about this hotel was that everyone that was on the 6th floor was kicked out before 11 am check out and they kept coming up and rushing us at 930/ 10 am. My cousin they completely bagged and threw away his stuff when he wasn't even check out yet they literally kicked him out. Like don't give us a time to check out if you're gonna go around and kick us out a few hours before. Rude. read more

Beautiful, clean and spacious rooms. Very nice lobby and bar area with several vey comfortable searing areas with nice decor and soft, calm lighting. Restaurant has reasonable, focused menu. Really a nice friendly hotel. read more

Crowne Plaza - Hotels Near Me - Springfield, Illinois

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The hotel itself is enjoyable. I came here with my high school government organization for their annual Springfield trip. The lobby is nice with plenty of room to hang around. Starbucks makes getting any drinks or pastries really convenient. The rooms are pretty spacious, clean, and comfortable. The reasoning for the two-star review was our "banquet". We were given a salad and rolls to start which weren't horrendous, but definitely not remarkable. Cups were dirty (see picture), and I had to ask 4 times before I could get another.Next we're the entrées: chicken in sauce? Given how long we had to wait to the food, I was not super happy to begin with let alone the mysterious looking dish that was placed in front of me after everyone finished eating. Whatever the dish was, it was bland and tasted quite bad. Dessert was decent. All in all, the Crowne Plaza Springfield has good rooms and the hotel itself is nice. Do not ever. I repeat, ever, rely on them for banquet services. Food was bad. read more

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Well.... The lobby is clean. The room was clean except the coffe table.They tried to glue the ring on the shower bar but it did not work. How does housekeeping not catch that. The vending machine was out of water. Then we ordered desert and milk. They put the cover right on top of the pie and when we lifted the cover it stuck to the cover and only the crust was left on the plate. THEN the milk was sour! Geeze! This the Crown Plaza! Disappointed. read more

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Got in late off the highway and the desk attendant was unnecessarily rude. The last thing we wanted was to feel uncomfortable at the place we decided to pay our head at, and it seemed my wife and I were being racially profiled! The desk receptionist, after my wife handed her ID, accused my wife of using a fake and it seemed the whole time she was looking for a reason to deny our service. Poor experience! read more

This is my go to stay very cheap for what you get I like the business work life suite

Terrible customer service!! Went to the front desk with an issue of a very strong marijuana smell in our room. They told me they would come spray air freshener and hopefully it would take care of it. They never came. Returned to the front desk and tried to get the hotel manager to come to the room and they refused. Finally offer to move is to a new room but it was a floor above our current room so we demanded to be moved to a different area of the hotel. So we moved all our stuff to a new room and all they could say was it was a no smoking hotel and thanks for our concern. They never addresses the issue at hand. read more

The family and I have been to Springfield several times and this is the first time we stayed at the Crowne Plaza, Springfield. I think the hotel itself is in a good location as there are a number of restaurants close by, a few of which you can even walk to. There is a movie theater directly across the street as well. It's not too far from a mall and main shopping plaza and you can be downtown within 15 minutes. For the Springfield area, this hotel is actually very large and I would say priced just under the average. There is plenty of parking and it's free, unlike downtown which will usually cost you at least $15 a night. When you go through the main entrance you quickly realize they host a good number of events. The area was well organized and clean. The lobby is on the 2nd floor which was easy to get to. My experience while checking in was outstanding. Very friendly, quick, and helpful. The rooms were nice, clean, spacious, comfortable beds, a micro fridge, good TV reception, AC chilled the room well, along with free, good speed, WiFi. The bathrooms were also clean, roomy, nice lighting, and plenty of water coming out of the shower head. The swimming pool areas which is on the top floor was also very nice. Well kept, and spacious, even when there were a good number of kids about. Also on the top floor, there is a walk out area (terrace) which the hotel could probably capitalize on a bit better as it was a very nice view at night. They had a few chairs out and we did sit a bit, took in the view and chilled out. My wife and I enjoyed the bar too. In fact we initially intended to have just one or two drinks there and then have dinner at one the places within walking distance. But, we got comfortable and ended up having a few more drinks and started seeing and smelling some of the good food our fellow bar patrons where ordering. I ended up getting the burger with blue cheese, added bacon, fries and a side of the cheese they use on a horseshoe. All of it was really good and not a morsel was left on the plate. The price for two meals, several mixed drinks and around six beers was just under $80. Not bad considering what hotel prices can be and especially so when considering the convenience factor of only walking 20 yards to the elevator up to our room. Overall we were very happy with our stay here at the Crowne Plaza and I'm fairly sure it just became our go to hotel whenever we plan staying the night in Springfield. read more

Very clean rooms and common areas. Starbucks in the lobby . Frig and coffee pot in the room. Convenient free parking. Did not use the pool but it looks inviting. Check in took a little longer then I like but the desk agent was working quickly. read more

Crowne Plaza - View from 4th floor. Great floor to ceiling windows! - Hotels Near Me - Springfield, Illinois

Recently, I had business travel that required me to attend a conference and stay here at the Crowne Plaza Hotel. I was impressed with the quality of the accommodations and the fine level of customer service. In fact, I was greeted by every employee that passed me by. Upon leaving the restaurant, the three employees working at the coffee counter stopped to shout thank yous at me across the lobby. Wow - so friendly! At check in, I was warmly greeted and quickly got checked in. Same with checkout. It looked as if my room was recently updated. It was nice and comfy, with neutral decor. The bathroom was spotless clean and the toiletries they had on hand were really nice (I wish I could remember the name). Most importantly, it was quiet. By the time I was ready to hit the sack, I was exhausted and the last thing I would have enjoyed would have been a noisy hallway or thin walls. The conference amenities were ok, and were probably the downside of the visit. They seemed a little slow to clear out rooms from meeting to meeting and the food was just ok. The Crowne Plaza was a great choice for the conference I attended. It's centrally located and right off I-55. I probably won't be back in Springfield anytime soon, but it's nice to know there's a great hotel as an option. read more

Great location. Easy on/off 55. Rundown, but still a classic higher class hotel. Holes in the sheets. Door did not close all the way. Needs work. Just don't know of a better hotel in the area. Lower score than what it deserves, but poorer conditions than what is expected from a Crowne Plaza Hotel. read more

This hotel feels like a conference center with a hotel attached, versus a hotel with a conference center attached (if that makes sense). When you enter, you're basically in the conference center and need to go upstairs to get to the hotel check-in desk. My stay here was pleasant. The staff was very friendly, always greeting guests. There is a full-service restaurant & bar on premises and also are plenty of chain restaurants within walking distance. Downtown Springfield is probably a 10 minute drive from here, not far. There are two computers available to use in the lobby and a fitness center with about 5 cardio machines and various weight machines. My visit was marred by one incident: as I climbed into bed & stretched out, preparing to go to sleep, I felt the remote control in bed with me - between the top & bottom sheets. As I had not watched any TV and had just climbed into the bed myself, I realized the remote control had been made into the bed, as if it had been left there by whoever was previously watching TV in bed. Obviously this made me concerned that the sheets had not been changed, that the bed had simply been remade and the housekeeper hadn't noticed the remote control in between the sheets. Needless to say, I switched to the other bed in the room. I wrote an e-mail to the General Manager about the issue and was pleased with the response I got (which is why I wouldn't be opposed to going back here). He wrote (in part): "I met with the Director of Operation, Executive Housekeeper and the room attendant that cleaned your room on that day. We did as much research to try to figure out what happened to ensure the incident is not repeated. Please accept my sincere apologies on behalf of the entire team. The room attendant that cleaned the room has been with us for more than two years, and we have never had any similar issues in the past. We also shared your comments with the entire housekeeping team. Again, thank you, and please believe that this is an isolated incident and not the norm at the Crowne Plaza." My only other beef (pun intended) with this place was the restaurant menu. Not one vegetarian entree available!! I asked the server (who was super busy, as he had several large groups in his section) if there were any possibilities and he said "it could take a while". I wondered how long it could take to simply NOT put the chicken on the pasta dish. The dish I ended up getting (a pasta dish with smoked cheese and veggies) was pretty good, but expensive for what it was. The service was also pretty slow - not the server's fault, simply due to so many large groups in there at once. BOTTOM LINE: Given the General Manager's attention to my concerns, I'd be willing to give it another shot.... but I'd definitely skip the hotel restaurant and the nearby chains & explore downtown Springfield for some dinner! read more

We like this hotel and have stayed each time we come to Springfield as it's close to the softball fields at which our son's Special Olympics compete. It's very nice and while it's not your cheapest option it's the best for the money and location IMO. We love the rooftop indoor pool, hot tub and sauna as well as the outdoor deck area right off the pool. The staff are very friendly. The beds and pillows are very comfy and the rest of the room is clean with no weird smells or stains. They have room service but it's kind of expensive by my experience. We had the cheapest which was a burger and fries (3) and 2 orders of white cheddar max & cheese all totaling about $56. Now, the cons...we rented a king room with pull out couch but the reservation left off the pull out. Luckily the front desk easily changed the room without any hassle but when we pulled the bed out there was no bedding. We had to call down twice and make the bed ourselves. Also disappointing that there is no free continental breakfast considering a lot of hotels offer this perk nowadays. read more

Not worth the price. I am soooooo thankful I did not pay full price or anywhere near it. It is beautiful on the inside and I think having a reception or some function would be nice. Just dont get your hopes up about the rooms you sleep in. When there are two beds in the room, they are full size, like doubles, not queens. Also, they may just be the cheapest mattress I have ever slept on in my life. No breakfast, as there are two"resturants" and over priced (of course) room service.They are understaffed, at least they were friendly n polite. Free Wifi, only in the lobby! $10 to have wifi in your room. That makes no sense to me. With a name like Crowne Plaza, there are certain expectations. Had this been a motel 6, it would have been completely acceptable. Definately won't stay here again and will be telling others to stay away. read more

The employees of this hotel were amazing from the moment I made my reservation until I checked out; however, the house keeping crew did such a poor job cleaning the rooms. Immediately when I walked into the room I noticed the room's carpet wasn't properly vacuumed. But it was the carpet and decided to ignore it, that's something I could live with. But things changed as soon as I stepped into the bathroom. I was shocked to see how visibly dirty the bathroom floor was. There were particles of dirt, soil, and some type of paint residue. It was impossible for me to walk barefoot on that bathroom. I called the front desk and they sent a nice gentleman that even tough he tried to do his best, was not properly equipped with the right cleaning tools. You definitely needed a broom or vacuum cleaner to clean that floor. He just proceeded to spray a cleaning detergent and wipe the floor with a towel. While I must admit that the floor looked better, I still felt the dirt as I walked around the bathroom. The rest of the shower was dirty and stained as well. I reached the front desk again and even tough they apologized nothing was really done to change the situation. I also had two queen beds and the covers on one of the beds were stained. Overall the house keeping crew needs to do their job and CLEAN the room. It looked sloppy and rushed, almost like the room wasn't cleaned at all. Thankfully I only stayed two nights and I was in a training class, so my time in the room was limited. read more

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First time in Springfield and it has been a great experience so far. The customer service here has been great and the breakfast buffet was amazing (breakfast buffets can be a deal breaker for me). The buffet has a nice and neat set up and the furniture was nice as well. The server Doug was so nice and made the experience a great one. Doug is the man! read more

When traveling to Springfield, I usually stay at the Drury Inn, but this was a last minute reservation,mans they were full, so paid a few bucks more to stay next door at the Crowne Paza. Have to say, it was worth it. Clean, comfortable rooms (tons of plugs for all those devices that need to get charged after a day on the road), nicely remodeled, clean bathroom with lots of water pressure. Way better than average pool--actually long enough to do laps, not a full 25 yards, but seemed like 20. Better than average fitness center--weight machines as well as the usual bike/treadmill. An actual dry sauna! Great hours too: 6am until 11pm, so even late arrivals with an early morning can fit in some exercise. Breakfast was, however, extra, and while decent and cooked to order, was more on par with Denny's, not a four star hotel. If I am going to have time for exercise, then I'm switching my allegiance from Drury to the Crowne Paza. read more

Room was clean. Service was fine. Location is right off the highway, so if you're just sleeping there as you're passing through, it's fine. The roof top pool was crowded at 9pm, lots of kids which worked for us and our boys .... we didn't check it out during the day. I'll look for somewhere closer to town next time we're in Springfield because the down town is nice and I'd have liked to be able to just walk to breakfast in the morning. Oh, a tip for out of towners in Springfield on a Saturday... the farmers market downtown is GREAT! We had a blast - 3 blocks of produce, cheese and breakfast food (from coffee to omelets to breads). read more

Nice, clean hotel for an overnight stay. Beds were very comfortable. Parking safe. Starbucks employee was super friendly.

Got a pretty good deal on a one night stay through Hotwire. Check in process was easy--only hang up was we waited until 7 pm and there was only one service rep available. We were a little late for our dinner reservation at 8 because of a hang up with the group in front of us. Not a huge deal though. Room was very clean and had a great view. Big, newish tv. Bed was comfortable. Bathroom was really nice. No complaints there! Grabbed some drinks at the Mahogany Bar and Grill on the second floor after dinner. Bartender made a great Bloody Mary...speed and courtesy were both fantastic--impressive, considering there was a conference being held the same night. Very good experience overall. read more

We were in town for a car show stayed at the Crown Plaza...the room was well appointed, very comfortable couch, big screen TV nice desk and the most comfortable bed we had the pleasure sleeping in on this three week trip. The cleaning staff did an excellent job and the hotel was very clean. The parking lot is huge and can easily accommodate whatever you may be towing or driving...centrally located and the rooms have a great view of the capital building. Would never stay anywhere else when were in Springfield.... read more

I have stayed here before . It is one of the premier hotels in Springfield, however it is a little older now and needs some repairs. It's still a great experience. The staff is really friendly and I'll helpful. I particularly love the complete fitness center including sauna whirlpool and life fitness exercise machines to great way to catch up on a quick workout while away from home. I will stay here again. read more

While the hotel is showing its age and seems worn, I figured--based on past experience here that it would be fine...WRONG. For some reason housekeeping couldn't bother with cleaning my room on any of the days that I stayed here on business. I ordered room service on Tuesday night and left the tray in the room for housekeeping the next day. When I arrived back to the room on Wednesday evening the tray was still there, the bed was made like my 5 year old nephew made it and the floors weren't vacuumed. Oh btw obviously the sheets weren't changed either--I'm all for saving water but let me make that choice. So I call the front desk to report the housekeeping issues and the fact that my TV wasn't working. Irritating but not the end of the world. Today I come back from a long day in the office and I find that the iron is still out, sheets still not changed and bed made worst than the day before, countertops not cleaned and floor not vacuumed. Now I'm pretty irate. I'm leaving tips everyday for the housekeepers--who are taking them but not doing any work...which is slightly insulting. On top of that the hallway floors on the 5th floor are DISGUSTING. Cheetos ground into the carpet at the elevator door, styrofoam bits throughout, and just general filth on the carpet...that's been there since Tuesday. It's Thursday. Why?! This is what I get for convincing my team to stay here. Never again. Will be asking for this location to come off the recommended lodging list as soon as I g read more

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Stayed here last night. We booked a king, but received a room with 2 queens/fulls. When we called the front desk to ask if we could get the room we booked, we were told they were all out. Fine. I went to take a shower and the bathtub had enough long hairs and what looked like pubic hairs for me to think that maybe they didn't even clean it. For a supposed 4 star hotel, I would expect a lot more from customer service and cleanliness. We will not be staying here again. read more

I stayed here for a WIC conference and everything was wonderful. When I arrived, I was early so my room was not ready, no big deal, they told me to check back in 30 minutes, I had a conference to attend, so that 30 minutes became more like 90. I check back to see if my room was ready, it wasn't. Finally, after my last meeting of the evening, my room was finally ready, but my bed did not have any pillows. I called the front desk and informed them. I went to dinner and when I returned I had pillows. Yall are probably wondering after the delay in check-in and no pillows, why am I giving them 5 stars? Well, the staff kept apologizing and kept apologizing and they even texted me to keep me updated as to what was going on and then Ryan, I think that's his name, did a courtesy check in and asked me did I have everything I needed? Did I have pillows? Did I have any questions or concerns? I wasn't upset or anything about my room not being ready or not having any pillows, I was in meetings for the majority of the day, so as long as my room was ready by the time I wanted to go to sleep, that's all I cared about and it was. read more

After a long drive this was a nice retreat. It's not the most luxurious room I've ever stayed in but for the price... it was clean, comfortable and very quiet! Yes, it is a little dated and could use some fresh paint, etc...but I couldn't beat the price for a last minute reservation. The lobby is really nice but a little confusing until you figure out that to check in, you must go to the second floor. It seems as though the first floor is mostly banquet rooms. As far as the room, the bed was firm which I typically don't like but was actually quite comfortable. There are tons of outlets for all of your gadgets. The bathroom was decently clean, shower was nice and hot with great water pressure. The tv is a little older like most have also said but it works just fine- especially since I'm not here to watch tv...The staff were very pleasant and accommodating. It's close to the highway and to the downtown area. They have a bar, restaurant and café -they were closed when I checked in so sorry no review on those. I would definitely recommend this hotel if you're looking for a good price, safe and quiet ! read more

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I just spent 8 days at the Crown Plaza Springfield as a member of an event committee helping to run a national collectibles convention. Every member of the staff at the Crowne Plaza Springfield was delightful and helpful. They worked their butts off to fulfill any request we had. We could print off anything we wanted without charge. If you stay at the Crowne Plaza and come across an older African American gentleman, ask him if his name is Eddie. Eddie seemingly can do EVERYTHING at the Crowne Plaza. He is truly a treasure. He seems to be everywhere at once and is always smiling. The staff at the restaurant, Starbucks, and the bar were just perfect. They were cheerful and thoughtful. We had a food station outside our event on the first floor. I had NEVER seen a food stand with such reasonable prices. Plus, the food was excellent. The cheeseburger I had was done to perfection. My only critique is that I think they could use MORE staff at the Crowne Plaza. The staff they have is superior but overworked. You will have a great time if you stay at the Crowne Plaza Springfield!! read more

Stayed at the Crowne for a conference. Room not spectacular but who comes for the room? Bar on the second floor is ok. read more

My boyfriend and I stayed at this hotel while traveling. The first night we got there we were given a room with two doubles because that was all they had left. We go there about 10pm after working all day and then driving for 3 hours so we were pretty exhausted and didn't plan to argue about it. Needless to say my boyfriend was hanging off of the bed all night. Room 734 is "no bueno", the heat barely works so we were freezing all night, some of the light fixtures don't work, and the shower has very little water pressure. The next day we decided to try for a different room with a king bed. We called in advance of arriving back at the hotel and were told that the only king available was on a smoking floor. Neither of us a smoke and in Chicago most hotels and restaurants are smoke free so this was pretty new to us. We said whatever ... give it to us because its only for one night. We arrived back at the hotel to collect our things from 734 and when we entered we could tell that house keeping had been there but hadn't done much. The bed was horribly made (worse than my kid), there were no clean towels in the bathroom, and the room just didn't look like it had been cleaned. Needless to say it was a half @$$ cleaning job. We were happy to go to the new room. We arrived at the new room and even though it was a smoking room it wasn't too bad because someone had left the windows open and it aired out pretty well. We were planning to get in the hot tub but it was about to close so we opted for a little television. By the way the pool looks nothing like the one in the picture on the website. We went up there and were thinking this is a joke right? The rooms do have internet TV which is great for checking your email and stuff but don't try to log into Netflix because they have it blocked. Probably because they want you to by their expensive movies at 17.99 each. There is an AMC about 10 minutes from the hotel which has newer movies for $10/pp. The Crowne does have a cool 2nd floor bar. They also have a coffee bar but they guy there is kinda rude. No smiles just the basic exchange of goods and serivices. He needs another job.... maybe he was filling in for someone because he was carrying a key ring with about 50 keys on it and who needs keys to serve coffee. Its very close to a bunch of restaurants Red Lobster, Hooters, Outback, Cheddars are all in walking distance. The best thing about this hotel is the girl at the front desk name Lindsey..... she is a true testament to customer service. Very nice, efficient, and all about making sure the guests are happy. She is the only reason they get 3 stars. If not I would have given them two. If they hold onto Ms. Lindsey.... I think their short comings will be forgiven. read more

My parents have booked a room every year for the bluegrass festival. This year, my son called to cancel the room as my father was in hospice care & would not be able to attend. It was cancelled far enough in advance that there was no problem canceling, or so we thought. Dad passed away the day before the festival began, no one attended this year. Matter settled? No!! My mother was just billed for the room, almost a month later. Sad.... read more

To preface things, I stay in hotels over 200 days a year. I've seen horrible ones and great ones. This is an older hotel that could use some renovations. That's not the major problem I had though. The service is terrible. I booked two rooms for 6 people on Hotwire.com. I specified the amount of people like I always do. However when we arrived, they had two rooms, both with king sized beds and no couches. I'm not sure where these Crowne Plaza employees learned to count but it couldn't have been Sesame Street. They would have learned properly from "the Count." Seriously though, they made us pay for an extra room (which was a smoking room). We've never had to buy another room after purchasing on hotwire. They shouldn't have accepted the contract from hotwire if they aren't going to be able to accommodate it. And when they caved in after a long bout of arguing, they did nothing to fix the problem they created. They made us pay for another room! If cleanliness is your thing then you may be disappointed also. As I pulled out my sofa bed to go to sleep I noticed that there was tons of stuff back there (random lotions, trash, etc) not to mention there weren't sheets in the room. I won't ever stay there again and wanted to warn you against it also. If I could give it 0 of 5 stars I would have. read more

The only reason I stayed here was because it was booked for me and I didn't have to pay for it. That is probably the only reason I didn't raise a fuss. First off, there was a miscommunication with my accomodations, so to make sure I had a room, I booked separately from my boss. He confirmed with the hotel that the proper arrangements were made, and I was to cancel my room. The hotel wouldn't let me do that when I first got to the desk stating that, "Because my boss is not here to swipe his credit card, we cannot let you into your room without one. Swipe your card and we will get you into your room. If your boss does show up later, we will straigten it out later." WTH? Fine. Whatever. Strike one. Like the other reviewers have stated, the hotel lobby is very nice looking. Dark woods, brass, classy. That's where it ends. We got up to the room, and was a bit confused for a second. The room was small, the two queen-sized beds were only full-sized, the room had a smell too it that I couldn't quite place, and when I asked about it, they said it was their cleaning product that they used. Whatever. So whatever, let's make the best of it. Here we go... Let's head up to the pool! It looks spacious (it is rather large for an indoor hotel pool), and should be relaxing. ICE cold!!! Not just a little chilly.... ICE cold! Okay for when I'm swimming laps, but yipes (not to be confused with yelps)! Come on, just a little heat would be nice! Plus, I don't think it was dirty, but it was cloudy due to over-chlorination. And like any other pool you've ever jumped into, once you're in, you adjust, and you're fine. That's when my wife noticed the cracked tiles in the pool. With no obvious sign of fixing them any time soon. Okay, that's cosmetic, let's move on... A lady cut her leg shortly after we arrived at the pool. The hotel staff was quickly summoned, and no one apparently bothered to call an ambulance. The family had decided to use the pool towels to apply pressure and soak up the blood. Okay, basic first aid. What I didn't expect was the hotel staff to leave the towels laying in the open for more than a half hour while they waited for someone to come clean them up for someone without marking off the area or anything! Other guests sat down in the chairs by where the towels had been laying and no one came by with any bleach solution or anything to mop it up! WTH? I called down later to the front desk after my wife had gone to sleep so she wouldn't hear me raise a fuss, and supposedly they knew nothing about it. That's probably their way of stating that it was none of my business and that they were unwilling to answer my questions. Anyone have the number to the Illinois State Board of Health? haha Strike two. My room rate included the buffet breakfast. SKIP IT! The eggs were powdered, the coffee sucked (the coffee in the room was by far better than the restaurant), and the breakfast staff wasn't all that helpful. They were at first, and then they left you alone. Meh. I don't know, check on me more than once, please? They did have a waffle station and/or someone to cook you an omlette, but they were never there, and my guess is they were in the back taking a break. The price of breakfast for a non-guest adult... $13. Yeah, right? Do yourself a favor... Don't have breakfast included with your room, and walk across (short drive) the street to the IHOP and enjoy a real breakfast with real eggs (GASP!!) and fresh coffee!!! Strike two and a half... The first night a member of our party was contacted shortly after 10pm and informed that I was not at the hotel and that my boss would be charged full price for my room that wasn't used. My friend politely informed the front desk that he didn't appreciate being woke up for something trivial and that I was indeed, on the property, gave them my room number, and told them to have a good evening (I think I had to translate the actual response in case there's kids reading this review). They then asked my friend if he was our boss!!! He again, politely, informed them that they had chosen to call his room, and knew exactly with whom they were speaking, please do not ask if he was the boss (different name, different person). Round and round they went... I found out about it in the morning, and had to explain to my boss why I wasn't able to cancel my room based on my conversation with the hotel staff upon check in. It eventually got straightened out, but now my boss will have to do a mountain of paperwork explaining what happened and why. Ugh! Strike three. I've waited over two weeks to post this review because I wanted to make sure that I wasn't being jaded. They're overpriced and not worth it! Stay somewhere else, and enjoy your time in Springfield! read more

Total Dump. Way overpriced and the rooms are disgusting. The circulation system in the hotel rattles like the engine room of a steamship, the towels gave me a rash and the shampoo might as well be motor oil. I can't believe they get away with the room rates here. Will never ever ever stay there again. Go to the Hilton...stay where there's at least something other than a trashed out Red Lobster within walking distance. read more

I have to say this I came to this location thinking it would be good but I am not excited and will not be returning to this place. The staff messed up my booking and put me into a room that was smoking, when I specifically requested a non-smoking room. The Service was as helpful as they could be I guess they said they would clean the room but it would take 2 hrs. Not really what I would think a Crown Plaza would be like and not to mention you have to pay for the internet something every other hotel offers for free. Next time I will do more due diligence. On a bright side it is a good location to hold a conference there seems to be a lot of rooms here. read more