While staying in Springfield, Illinois, where Abraham Lincoln built much of his life and career, we…read morestayed at the President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel in downtown Springfield. This hotel has a very unique feel, especially on a weekday. On a Monday night, it wasn't filled with tourists, but instead felt like an extension of the Illinois State Capitol, with people throughout the hotel clearly engaged in business and legislative conversations. It gives the place a distinct working atmosphere that fits perfectly with its location. The hotel has a somewhat old-fashioned feel, which actually works well given the Abraham Lincoln connection and the historic character of Springfield. It doesn't try to be modern or trendy, but instead feels consistent with the setting. The room itself was clean and functional, with a slightly dated but well-maintained feel. The bed was comfortable, and the room included useful features like a mini fridge, a solid coffee setup, and plenty of charging options at both the desk and bedside. There's also a small table with two chairs that works well for either a quick meal or getting some work done. The bathroom was straightforward and clean, with a tub/shower combination and everything in good condition. Nothing fancy, but everything you need. One of the biggest advantages here is convenience. The hotel has on-site dining options, including a dinner restaurant and a breakfast spot. We did not try the breakfast buffet, which was offered at around $20 per person, but it appeared well set up. Parking is handled through a city-run garage attached to the building, and at about $7 for 24 hours, it's a great value. The front desk staff was excellent. Check-in and check-out were both smooth, and they even offer contactless check-in through their app, though we chose the traditional key card route. You do need a key card to access the elevator, which adds a layer of security. And of course, the DoubleTree cookies were flowing, which is always a nice touch. We were also able to leave our luggage at the hotel while we went out to visit several Abraham Lincoln sites around Springfield, which added even more convenience to the stay. Overall, the hotel is clean, well-run, and extremely well located. If you are visiting Springfield, especially for anything related to the State Capitol area, this is a very practical and fitting place to stay. President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 701 E Adams St Springfield, IL 62701

Went here for a work related event while in Springfield. I didn't stay here but was there for a…read moreluncheon. Everyone who worked at the hotel I came in contact was pleasant and helpful. The hotel itself was very clean and inviting. Next time I'm in town for an overnight I think I will drop an anchor here Limited review but it's a review of the visit :)

Comfortable, clean rooms located near historical sites at a low rate and had a fridge and…read moremicrowave! This is by no means a luxury hotel, but we weren't looking for that-we needed a clean place to spend the night, and this was EXACTLY what we were looking for! The staff is wonderfully sweet and kind and helpful too- would definitely stay here again as well as recommend it to anyone staying in the area on a budget!!

I genuinely do not understand how this hotel has such positive reviews. The photos online were…read moreextremely misleading compared to the actual condition of the room. Upon entering the room, I was immediately met with an unpleasant odor. As I started looking around, things only got worse. The bathtub in the bathroom was visibly dirty, the walls throughout the room had stains all over them, and there were crumbs left on the floor that made it obvious the room was not cleaned properly before my arrival. What really shocked me was how neglected certain areas were. Under the bed looked like it had not been cleaned in a very long time, and the area around the AC unit was covered in buildup and dirt to the point where it seemed like nobody had touched it for months. Even the mini fridge was an issue because the door would barely stay closed. For the price paid and the way this hotel presents itself online, this experience was beyond disappointing. I booked this hotel based on the reviews and photos, and I honestly feel misled. I normally do not leave negative reviews, but people deserve to know what they are actually walking into before spending their money here.

As a Hilton Hotel, of course this is a nice place to stay. No complaints, not perfect but just what…read morewe expect from a fine hotel. These 5 stars are for management. The place was packed due to a national sports event, which we were there to attend like everyone else. I booked several suites to accommodate I think a total of 17 people all arriving at different times. Making everyone happy was virtually impossible and as a business owner myself I understand these situations and that mistakes happen. What matters most to me in business is that the customer is listened to and his or her situation becomes the service provider's goal. As I said, our situation was difficult and the manager (I didn't catch her name) listened to me and, with the perfect combination of being personable and competent, made changes and upgrades resulting in one of the best family get togethers we've had. The morning front desk gentleman was also very accommodating. Something I often say to my employees is You don't have to be The best but if you stay at everything thing you set out to do until you're Your best all your opportunities in life will present themselves to You

I had a reservation, booked through Hilton directly. My credit card was billed. I got a text…read moremessage that my room was ready. I went to the hotel and was told that they did not have a reservation for me. I showed them my confirmation number. The (very rude) clerk said - what do yoi want me to do, build you a room? They did not even try to figure out the problem. DO NO BOOK HERE.

I want to start with a couple of warnings to would-be customers of Inn at 835, then I'll move on to…read morepraise. FYI I was in the Delphinium Room. First, and most importantly, if you or someone you are traveling with is elderly or has limited mobility, please double check the room you've been assigned to. When I was getting in and out of the shower/jacuzzi tub combo, it occurred to me how difficult the leap over the edge into a slick tub would be for someone my father's age. (I did use and REALLY enjoy the jacuzzi, and the attached shower was fine, but it's something to note.) Also, shower before 8:30 if you want any hot water! Second, if you're going to Springfield for work and will need stable and strong WiFi, this is NOT the hotel for you. I was just trying to check email and could barely get enough signal to do that. The signal didn't seem to be any better in the cafe area downstairs. Third, if you need a hairdryer, be sure to bring your own. They don't have them in the rooms. Now, on to the positives! What a cute little hotel this was. Parking was easy and free. There was hot breakfast available, which I didn't try due to time constraints. But there were bagels (only blueberry, weirdly enough) and muffins and toast. Also, the coffee was fantastic! The room was clean enough, but I did notice some small crumbs on the rug when I arrived. There were a couple of holes in the sheets, but the sheets were certainly clean and the bed was comfy! There are some great little touches at this inn, such as the warm cookies that arrive each evening and the modest little happy hour in the afternoons. I would absolutely stay here again--it was unlike anywhere I've stayed before. And it was the perfect spot for touring around the Lincoln stuff and the Dana House and so forth.

Unfortunately the many positives (large interesting historic building, informed and personal staff,…read morewalkable area, extra touches like warm cookies) were overshadowed by one LARGE fail. BEDBUG bites after our stay. Despite convincing photographic evidence and a medical diagnosis the management denied the possibility, claimed pest control found no evidence, and dismissed our complaints. We are sadly still taking measures to ensure our homes do not get infested.

We just stayed at the Wyndham and it was a horrible experience! We felt so dirty from just a one…read morenight stay. We stayed on the third floor, which after talking to the front desk, apparently is the older of the rooms, and from our experience they shouldn't even be letting customers stay there. The pool was filthy! Hot, smelly of a lot of toxins, and what looked to be brown streaks around... it looked disgusting that we didn't go in. The room was hot and full of mold. You can tell they tried to patch the mold spots as the wallpaper was 'patched up.' See pictures. Wallpaper bubbling and ceiling damaged like they had a severe leak in the room above. The freight train was so loud all night waking us up multiple times a night. The cleaning crew didn't reset the alarms, so the previous guests alarms went off in the middle of the night - waking up the baby we had with us. And in the dark we could not see how to turn it off but accidently hit the snooze button which had the alarm go off yet again and wake everyone for the rest of the night. Let's just say we didn't sleep... The shower was pathetic!!!! The shower head was maybe $5. My exterior hose at home for gardening let off more of a spray! The drain backed up and wouldn't drain the shower water. There was no hot water. Mold damage and scraped up floors - disgusting! The bathroom mirror was installed crooked and banged up bad! The door looked like someone smashed into it with suitcases. The mold damage was pink and coming through the bubbling walls and ceiling. They actually put wallpaper over wallpaper instead of doing the job properly. The bathroom vent was dusty! The rugs were stained and patched! The remote control to the tv was caked in black dirtiness from fingers. We cleaned it and the rags was disgusting!! The beds were awful! Back pain and neck pain were there the next morning. The bedding looked so dated and the bed curtain at the base looked like an afterthought! the bedding was stained and old. The pillow was smashed in the case and was like a rock! The back electric sliding door to the garage was broken and not opening so you try to open it your fingers and it would start to go then slam close getting your finger stuck. Then try again and it would finally open. The elevators were loud and wobbly. The other elevators were out of order with maintenance. All night you could hear an electrical sound that was concerning. The AC unit when it kicked on was like the fright train going through town. It was so loud we flew out of bed to quickly turn it off! Sounded like yet another electrical problem. In the end we woke up with stuffed up noses from all the mold that night and it cleared up as soon as we left the hotel. We couldn't leave quick enough!! They won't refund your night stay if you book through a third party site, so money wasted!! Do NOT stay here! Spend the extra money and go across the street to the nicer hotel!!

I recently stayed at the Wyndham Springfield City Center from 11/27/24 - 11/30/24. I've stayed…read morethere previously at Thanksgiving. Upon check-in at around 430pm, I inquired if we might stay in the same room type as I had stayed previously (which was a complimentary upgrade as a rewards member). My request was accommodated by the manager. He said I would be charged $10/day for parking. I advised that last year there was no mention of parking charges, and asked why was I being charged this year (the hotel and parking garage were nearly empty). He waived the charge, which was appreciated. As it turned out, there was no parking attendant anyway. I also requested extra pillows, blankets, and a microwave. We unpacked in the room and went to visit family. Upon our return at around 1030pm, we discovered the room temperature was about 65 degrees. The pillows were delivered, but 2 mattress pads were delivered instead of blankets. I went back to the desk and the same manager was still on duty. I explained the situation and he said he could have maintenance look at it, but it would take some time. We were tired after a long day of travel and visiting, and did NOT want to wait for maintenance. I asked if there might be another room available on the same floor we could sleep in (without moving everything), and hopefully move back to the room in the morning. He only had a room on another floor. I asked if they could check to be sure it had heat. He had maintenance check, who said it was functioning. I went back to the room and spoke with the maintenance guy in the hallway who said the heat in the room would not be fixed overnight. I went down and told the manager we were changing rooms, and that it was a hassle to repack and move everything in the middle of the night, especially since my traveling companion had mobility challenges. The manager did not offer any assistance in the move whatsoever. I asked if I could get some credit for the inconvenience (I prepaid), and he said he had given me a room upgrade and parking already and instead, offered 2 coupons for COFFEE. I went up and moved everything (including the microwave) myself. By the time we got in bed it was well after midnight. The next day (Thanksgiving Day) we left around 11am and returned around 10pm. The room was cool (although not as cold as the other room) when we returned. I was not going to go through this all over again. We covered up with the mattress pads and turned the heat all the way up. I decided to let the desk know in the morning. When we left Friday I and asked if the heat in the new room could be fixed while we were gone. They said it would be taken care of. When we returned mid-evening, the room was minimally warmer, but by morning (check out date) it was 67 degrees. Upon check out, I explained all that had happened, and the desk attendant on duty was very apologetic. I asked if I could get some credit for the multiple inconveniences, and she said because it was prepaid, I could not. I asked if it was possible to get some Wyndham Rewards points instead. She said she would speak with the rewards manager on Monday and call me and let me know. I asked if we could get coupons for food instead of just coffee and she accommodated me ( she was very helpful and sympathetic). Mind you, there was no restaurant open in the hotel at all (which was an inconvenience in itself); only a Starbucks. We left with a very bad feeling from the whole experience, ruining what was supposed to be an enjoyable holiday visit, and vowed we would NEVER stay there again. There was no call on Monday. By Thursday, I decided to call and check the status of receiving Wyndham Rewards points. The same desk attendant answered and when I asked why she had not called, she said she spoken to her manager (the person we dealt with the 1st night) and he told her NOT to do anything for me (not even a courtesy call back?), and the he was not doing anything else for me. I asked if she spoke with the rewards manager, and she said she did not per his instruction. I felt bad for her, because she wanted to do the right thing but could not. I submitted a complaint on Wyndham's website, especially noting the lack of customer service by the manager, hoping corporate would step in. It turns out the complaints are sent directly to the hotel, and the same manager responded to the complaint. There appears to be no corporate oversight when submitting feedback about specific hotel stays. I even called the corporate office and they said only the property could respond. Being a seasoned traveler (business and leisure) and formerly in both customer service and service management in travel and other service industries, this low level of customer service at a hotel management level is surprising to me! The upgrade was PRIOR to any of the breakdowns; and is standard practice (upon availability) for all levels of loyalty at the other hotel brands I frequent. Even a goodwill gesture of a night's

SO clean! Room was perfect, modern aesthetic lots of space. Service is friendly, complimentary…read morebreakfast was surprisingly good. A quick drive to capital area. Will definitely choose this hotel in the future.

We enjoyed this hotel a great deal. It was exactly what we needed for the night. We enjoyed dinner…read moreat the Mexican restaurant just across the street, Casa Real. The beds were comfortable, the AC was working wonderfully and the room is fairly quiet. we could hear the person above us walking around in the morning, but I guess that's to be expected. We very much enjoyed the complementary breakfast in the morning. We got there about 15 minutes before it was to close and they kept it open at at least 10 minutes after that for us and others that were late getting down there that day. I thought that was a classy move. You don't get one minute past closing time at a Hampton Inn. The staff here was absolutely extraordinary! Everyone, from management to the front desk to housekeeping was incredibly kind and accommodating. We were absolutely impressed and would return again in a heartbeat.

Did a one-night stay here for work. The staff was the highlight--super friendly and accommodating…read more I was even able to check in early, which was a huge help. My first room was clean and the front desk even called to make sure everything was okay (nice touch). The downside was the temperature. The room was uncomfortably warm, and after hours of trying to cool it down, I finally asked the front desk. They immediately moved me to a Jr. Suite to make up for it--which I really appreciated. The suite was spacious and had a microwave, but no fridge (even though there was an empty space clearly meant for one). My first room had neither, so keep that in mind if you're traveling with leftovers or snacks. The AC in the suite seemed better at first, but the room had a weird smell and by the middle of the night, it was back to being too warm no matter how low I set it. On the plus side, the bed and pillows were really comfortable, and the location is close to everything you'd want. On the downside, the "continental breakfast" was basically nonexistent, so definitely don't book this place for that. Overall, I'd maybe stay again if the AC issue gets fixed, because the staff and location do make up for a lot.

Horrible experience. Checked in and the first room we were given looked like a murder scene. Dirty…read morehand marks all over the walls. What looked like red polish (hopefully not blood) in the shower, toilet was clogged. Disgusting.. gave us a second room and it was better but again, dirty hand marks all over the walls and ceiling. Do they even clean? The ac/heat works when it feels like working. Terrible stay and disgusting room. The entrance area looks nice but once you get past the lobby, it's terrible.

Stayed here a few weeks back for my daughter's IWCOA wrestling event. The room was great, VERY…read moreclean and nice. Everything worked great and we had no problem with noise or anyone else on our floor. We got the kind suite which included the king side bed and a full pull out couch (sleeps 4). There were only two issues we had while we stayed there. 1 - I booked a room for 3 people and they didn't leave pillows or blankets for the pull out couch there. A few calls and several hours later we were told to come down to get a blanket but they were out of pillows (they were supposed to bring it up to our room originally). 2 - the breakfast food isn't really restocked and every day we went there was a low quantity of everything. Luckily we didn't need much because girls didn't want to eat heavy and I was snacking most of the day at the BOS center, but it would've been nice for guests not to just wait around for stuff. The kitchen is also super small where everything was. Overall I'd say we had a great stay and the good outweighed the bad. I felt safe there and that was what I was most worried about. Parking was also super close.

Pretty nice Hilton property on the outskirts of Springfield, Illinois. We had come from St. Louis…read moreand a Cubs-Card game ... where we had stayed at another Hilton property in St. Louis, so we had a direct comparison ... and the Hilton in Springfield won hands down. The Springfield Hilton Garden Inn is not a luxury hotel by any means but it held its own as a nice budget friendly option. Free coffee downstairs in the morning, a fitness room with old but serviceable equipment, a pool if you were looking for that, and a six-day a week restaurant if you wanted to eat in. So the Springfield Garden Inn had everything we needed. If they wanted to change it up vis-a-vis the competition, they should consider converting the full service restaurant into a free continental breakfast place ... that would set them apart. But all in all we wouldn't hesitate to stay here again.

Great experience for any reason. Still hv buffet breakfast. All encounters with employees were…read morevery positive.

4.5stars - Everyone was outrageously nice here! Javi was kind when checking us in. We got a suite…read moreand unfortunately it smelled like stale smoke in our room. The lovely, kind manager (Wintermere) immediately came to our room and gave us a free night in the future and said that unfortunately they were sold out but offered to help us book somewhere else. We tried turning on the air and it helped a little bit but I still had a headache. The girl running the breakfast (Shelby?) did a great job and went above and beyond to help my kids.

GORGEOUS boutique hotel. Very well maintained and super clean. I stayed twice here, once in the…read moreGeorge and the other time with a guest in the Hive room. Both rooms did not disappoint. Not only is the facility in a great downtown location (which was not that important to me) but the grounds are well kept, and upon further observation the surrounding neighborhood's yards are also very well kept. Plenty of parking when I arrived. The instructions that were sent via email are very detailed, not one thing was left out. Be aware that there is no live human being to check you in or out...think of it almost like an airbnb because you get a contactless check in with key code for the door. Arrive and Thrive Co is the company out of Cali that manages this property, they are super helpful and responsive via email but when I have tried to call them I haven't been able to reach a human being. James was the main contact who was very helpful during my two stays. He also recommended another property they manage (The Audrey apartments) which I also stayed at for one evening and was stellar overall. There is no food service at the rooms in the Pasfield House other than you can order 24 hours ahead of time via an app. If you are short on time, and don't know your way around, I highly recommend the avocado and toast breakfast. It was super convenient, I was staying two nights in the George and ordered breakfast for my second morning. The housekeeping staff put the box breakfast in my mini fridge the afternoon prior. For $14 it was a good deal, with two pieces of multigrain bread, avocado spread, 2 hard boiled eggs, an orange and juice. They also put out a toaster for me. There are two tiny ice machines on the second floor which comes in handy. The building was very quiet both times I stayed. The rooms especially the bathrooms are nicely kept and the bathrooms have been renovated. I liked the Hive because there was a trundle bed in the living room and a nice sized kitchen, plus a large master bedroom. Plenty of room for two people and very comfortable. Beautifully decorated living rooms and bedrooms, loved the history of the building. I was very pleased with my stays and I would highly recommend this to anyone staying in Springfield. Yes it is a bit more pricey than the standard chain hotels but it is worth it! SO CLEAN.

We were first time visitors to attend an event. It's a beautiful space inside and out. Their…read moreparking lot is very small, but we arrived early and got a spot. I understand there's nearby parking too.