It's a nice hotel, clean. Parking on street or at a reasonable price at the adjacent lot. Room was…read morecomfortable. Hotel amenities okay, small pool and exercise equipment in lower level. Looks like the hot tub is under a permanent plywood cover.

I stayed two nights for a work conference. The hotel was great. The front desk staff was absolutely…read moreamazing. Actually all the staff was great and polite. The rooms were older but very clean. You are walking distance to everything. They had a staff pumpkin contest, they were all so creative. I would definitely stay here again.

Comfortable, clean rooms located near historical sites at a low rate and had a fridge and…read moremicrowave! This is by no means a luxury hotel, but we weren't looking for that-we needed a clean place to spend the night, and this was EXACTLY what we were looking for! The staff is wonderfully sweet and kind and helpful too- would definitely stay here again as well as recommend it to anyone staying in the area on a budget!!

I genuinely do not understand how this hotel has such positive reviews. The photos online were…read moreextremely misleading compared to the actual condition of the room. Upon entering the room, I was immediately met with an unpleasant odor. As I started looking around, things only got worse. The bathtub in the bathroom was visibly dirty, the walls throughout the room had stains all over them, and there were crumbs left on the floor that made it obvious the room was not cleaned properly before my arrival. What really shocked me was how neglected certain areas were. Under the bed looked like it had not been cleaned in a very long time, and the area around the AC unit was covered in buildup and dirt to the point where it seemed like nobody had touched it for months. Even the mini fridge was an issue because the door would barely stay closed. For the price paid and the way this hotel presents itself online, this experience was beyond disappointing. I booked this hotel based on the reviews and photos, and I honestly feel misled. I normally do not leave negative reviews, but people deserve to know what they are actually walking into before spending their money here.

As a Hilton Hotel, of course this is a nice place to stay. No complaints, not perfect but just what…read morewe expect from a fine hotel. These 5 stars are for management. The place was packed due to a national sports event, which we were there to attend like everyone else. I booked several suites to accommodate I think a total of 17 people all arriving at different times. Making everyone happy was virtually impossible and as a business owner myself I understand these situations and that mistakes happen. What matters most to me in business is that the customer is listened to and his or her situation becomes the service provider's goal. As I said, our situation was difficult and the manager (I didn't catch her name) listened to me and, with the perfect combination of being personable and competent, made changes and upgrades resulting in one of the best family get togethers we've had. The morning front desk gentleman was also very accommodating. Something I often say to my employees is You don't have to be The best but if you stay at everything thing you set out to do until you're Your best all your opportunities in life will present themselves to You

We typically stay at Hampton Inn hotels when we are on a road trip. After this stay I am going to…read morere-think that. We checked in for our three night stay. We were given a first floor room near the back door, which seemed odd. Mr. Bee has a Hilton Honors account and we typically do higher floor, but they said this was all they had, yet we had a reservation. We settled into our room, and noticed it was quite dated and we expected better. Our room was near the hotel laundry and there were three vents near our room for the dryers. All day and all night, it sounded like a motorcycle revving its engine outside our room. Needless to say, it was restful sleep. Mr. Bee did inquire at the front desk about the noise, and there was no apology, offer to move us, it was simply yes, that is from the hotel laundry. On the mirror outside the bathroom there is a sticker advising that housekeeping will be done every other day. Yet, in our 3 night, 4 day stay we never got housekeeping services. Again, Mr. Bee walked down and asked if we could get some new towels as we hadn't had housekeeping in, and the front desk staff said well they have all gone home for the day, but here are two towels. Seriously??? Again, no apology. Breakfast was your typical Hampton Inn breakfast, it was fine. The eating area is small and the floor was sticky when walking on it. My tennis shoes stuck to the floor. Just not the level of other Hampton Inn Hotels and we have stayed in plenty. Honestly, I think I would skip this and look for something else in Springfield. We were very disappointed.

AMAZING! What a lovely "home". We try to stay at similar refurbished "hotels" when we can. This one…read moreis exceptional! And very reasonably priced. Located within walking distance of pretty much anything! The staff was so helpful and accommodating. The room was beautiful. The breakfast was one of the best we've ever had. You need to go!​​

I want to start with a couple of warnings to would-be customers of Inn at 835, then I'll move on to…read morepraise. FYI I was in the Delphinium Room. First, and most importantly, if you or someone you are traveling with is elderly or has limited mobility, please double check the room you've been assigned to. When I was getting in and out of the shower/jacuzzi tub combo, it occurred to me how difficult the leap over the edge into a slick tub would be for someone my father's age. (I did use and REALLY enjoy the jacuzzi, and the attached shower was fine, but it's something to note.) Also, shower before 8:30 if you want any hot water! Second, if you're going to Springfield for work and will need stable and strong WiFi, this is NOT the hotel for you. I was just trying to check email and could barely get enough signal to do that. The signal didn't seem to be any better in the cafe area downstairs. Third, if you need a hairdryer, be sure to bring your own. They don't have them in the rooms. Now, on to the positives! What a cute little hotel this was. Parking was easy and free. There was hot breakfast available, which I didn't try due to time constraints. But there were bagels (only blueberry, weirdly enough) and muffins and toast. Also, the coffee was fantastic! The room was clean enough, but I did notice some small crumbs on the rug when I arrived. There were a couple of holes in the sheets, but the sheets were certainly clean and the bed was comfy! There are some great little touches at this inn, such as the warm cookies that arrive each evening and the modest little happy hour in the afternoons. I would absolutely stay here again--it was unlike anywhere I've stayed before. And it was the perfect spot for touring around the Lincoln stuff and the Dana House and so forth.

Easy walking to the downtown area, room was decent. We went and checked the rooms, per the reviews…read morewith bed bugs. No sign of them @ all, thankfully. Room is good size, has coffee maker and TV of course. No mini fridge, so get ice from the machine if you want a cold drink. Shower was clean except the mold on the bottom corner of curtain. My real problem was the cleaning crew started knocking @ my door @ 8 am. I went to the door and said check out is not until 11am. She said yes, and I go you can come back then. I have NEVER had this happen! This did not make me thrilled. However it is what it is. Side note. If you are a pokemon go player, you can reach 3 stops to spin. Have access to lots of remote raids too.

We just stayed at the Wyndham and it was a horrible experience! We felt so dirty from just a one…read morenight stay. We stayed on the third floor, which after talking to the front desk, apparently is the older of the rooms, and from our experience they shouldn't even be letting customers stay there. The pool was filthy! Hot, smelly of a lot of toxins, and what looked to be brown streaks around... it looked disgusting that we didn't go in. The room was hot and full of mold. You can tell they tried to patch the mold spots as the wallpaper was 'patched up.' See pictures. Wallpaper bubbling and ceiling damaged like they had a severe leak in the room above. The freight train was so loud all night waking us up multiple times a night. The cleaning crew didn't reset the alarms, so the previous guests alarms went off in the middle of the night - waking up the baby we had with us. And in the dark we could not see how to turn it off but accidently hit the snooze button which had the alarm go off yet again and wake everyone for the rest of the night. Let's just say we didn't sleep... The shower was pathetic!!!! The shower head was maybe $5. My exterior hose at home for gardening let off more of a spray! The drain backed up and wouldn't drain the shower water. There was no hot water. Mold damage and scraped up floors - disgusting! The bathroom mirror was installed crooked and banged up bad! The door looked like someone smashed into it with suitcases. The mold damage was pink and coming through the bubbling walls and ceiling. They actually put wallpaper over wallpaper instead of doing the job properly. The bathroom vent was dusty! The rugs were stained and patched! The remote control to the tv was caked in black dirtiness from fingers. We cleaned it and the rags was disgusting!! The beds were awful! Back pain and neck pain were there the next morning. The bedding looked so dated and the bed curtain at the base looked like an afterthought! the bedding was stained and old. The pillow was smashed in the case and was like a rock! The back electric sliding door to the garage was broken and not opening so you try to open it your fingers and it would start to go then slam close getting your finger stuck. Then try again and it would finally open. The elevators were loud and wobbly. The other elevators were out of order with maintenance. All night you could hear an electrical sound that was concerning. The AC unit when it kicked on was like the fright train going through town. It was so loud we flew out of bed to quickly turn it off! Sounded like yet another electrical problem. In the end we woke up with stuffed up noses from all the mold that night and it cleared up as soon as we left the hotel. We couldn't leave quick enough!! They won't refund your night stay if you book through a third party site, so money wasted!! Do NOT stay here! Spend the extra money and go across the street to the nicer hotel!!

Did a one-night stay here for work. The staff was the highlight--super friendly and accommodating…read more I was even able to check in early, which was a huge help. My first room was clean and the front desk even called to make sure everything was okay (nice touch). The downside was the temperature. The room was uncomfortably warm, and after hours of trying to cool it down, I finally asked the front desk. They immediately moved me to a Jr. Suite to make up for it--which I really appreciated. The suite was spacious and had a microwave, but no fridge (even though there was an empty space clearly meant for one). My first room had neither, so keep that in mind if you're traveling with leftovers or snacks. The AC in the suite seemed better at first, but the room had a weird smell and by the middle of the night, it was back to being too warm no matter how low I set it. On the plus side, the bed and pillows were really comfortable, and the location is close to everything you'd want. On the downside, the "continental breakfast" was basically nonexistent, so definitely don't book this place for that. Overall, I'd maybe stay again if the AC issue gets fixed, because the staff and location do make up for a lot.

3 pillows on the bed, they went all out with 2 towels in the bathroom…read more Mold in a couple places in the walls of the shower. Ohhh if you have long thick hair, the water pressure is so low,it takes forever to wash your hair. No water pressure.

The room was very comfortable. We had a king size bed. The air conditioning wasn't too loud…read morealthough a little bit on the loud side but we're able to sleep through it. The service is really nice, our TV didn't work great and they did help to fix it by giving us a different room. Really great service at the front desk. They do charge for breakfast here and there's no coffee station in the evening or tea Station but there is water in the lobby. Nice hotel and was very comfortable here.

Good - clean room for an overnight stay, smooth check on, wonderful lobby area to relax in while…read morewaiting for slower members of travel party. Comfortable bed. Very good Customer service from staff. Bad - TV connection terrible, solution was to change rooms after we'd already unpacked., AC clangs off and on all night, charges for water for Hilton Honors members, no hot water available in lobby in the evening for check in. $17 for same breakfast included at Hampton - but did include table service Update: I was contacted by management. Looks like they got a draft review. I was informed that HGI serves a fresh cooked breakfast VS Hampton Inn

FANTASTIC STAY. Javier, Miranda and crew made our stay very comfortable. Unbelievably clean,…read moreaffordable, full breakfast and dinner included! The "Kickback" 5:30p-7p food and three drinks are awesome. The second night was a Friday and had the best dinner food. Mexican theme with tortillas, beans, Mexican style corn, chicken, nacho cheese and chips. Salad. Hot dogs. Soup. The breakfast is just as impressive with fresh eggs, breakfast potatoes, toast, bagels, cereal, oatmeal, juices, coffee, Tea, fruit. Everything you can imagine. Staff constantly refilling and cleaning the areas. The rooms are impeccably clean and comfortable. The entire place is sparkling clean. I've never been to a hotel that has such generous food and drinks. We were only going to stay one night but after our arrival and the first Kickback night, I booked a second night through Javier. He was so friendly and enthusiastic just like the rest of the staff. He says the owners take good care of their staff and it shows in the attitudes. The housekeeping staff are paid well $20 an hour. The pool area is clean and comfortable. There is a little amenities shop you can buy toiletries, snacks, beer, wine etc. The Kickback lounge is like a little bar, very chill, a good selection of beer, wine, soft drinks and cocktails. The rooms again are very clean (MOST important). Newly upgraded facilities. Trust me I will inspect the heck out of a hotel room for cleanliness before I bring my bags in. Amazing. Room prices are very reasonable. Thank you for a wonderful stay.

4.5stars - Everyone was outrageously nice here! Javi was kind when checking us in. We got a suite…read moreand unfortunately it smelled like stale smoke in our room. The lovely, kind manager (Wintermere) immediately came to our room and gave us a free night in the future and said that unfortunately they were sold out but offered to help us book somewhere else. We tried turning on the air and it helped a little bit but I still had a headache. The girl running the breakfast (Shelby?) did a great job and went above and beyond to help my kids.

We recently held our alumni dinner at the Pasfield House and had a wonderful experience. It is such…read morea beautiful and unique Springfield venue and was the perfect setting for a special evening. Drew, the Director of Operations, was fantastic to work with from beginning to end. He was responsive, accommodating, flexible, and genuinely interested in making sure our event went well. Planning an event for a large group has a lot of moving pieces, and Drew made the entire process easy. The space was beautiful, the food was excellent, and everything came together exactly as we had hoped. Our guests had a great time, and we received so many compliments on the venue. I would absolutely recommend the Pasfield House for a special event. Drew and the entire team did a great job, and we would happily hold another event there.

GORGEOUS boutique hotel. Very well maintained and super clean. I stayed twice here, once in the…read moreGeorge and the other time with a guest in the Hive room. Both rooms did not disappoint. Not only is the facility in a great downtown location (which was not that important to me) but the grounds are well kept, and upon further observation the surrounding neighborhood's yards are also very well kept. Plenty of parking when I arrived. The instructions that were sent via email are very detailed, not one thing was left out. Be aware that there is no live human being to check you in or out...think of it almost like an airbnb because you get a contactless check in with key code for the door. Arrive and Thrive Co is the company out of Cali that manages this property, they are super helpful and responsive via email but when I have tried to call them I haven't been able to reach a human being. James was the main contact who was very helpful during my two stays. He also recommended another property they manage (The Audrey apartments) which I also stayed at for one evening and was stellar overall. There is no food service at the rooms in the Pasfield House other than you can order 24 hours ahead of time via an app. If you are short on time, and don't know your way around, I highly recommend the avocado and toast breakfast. It was super convenient, I was staying two nights in the George and ordered breakfast for my second morning. The housekeeping staff put the box breakfast in my mini fridge the afternoon prior. For $14 it was a good deal, with two pieces of multigrain bread, avocado spread, 2 hard boiled eggs, an orange and juice. They also put out a toaster for me. There are two tiny ice machines on the second floor which comes in handy. The building was very quiet both times I stayed. The rooms especially the bathrooms are nicely kept and the bathrooms have been renovated. I liked the Hive because there was a trundle bed in the living room and a nice sized kitchen, plus a large master bedroom. Plenty of room for two people and very comfortable. Beautifully decorated living rooms and bedrooms, loved the history of the building. I was very pleased with my stays and I would highly recommend this to anyone staying in Springfield. Yes it is a bit more pricey than the standard chain hotels but it is worth it! SO CLEAN.