In my 40+ years on earth, I have never come across a dealership as honest and kind as these guys…read more They are the epitome of honest brokers who are really gonna go out of their way to find you the best deal possible. No hassle tactics, very by the book, no hidden fees, and a lot of effort to make the experience as good as possible. From Apaya, to Nico, to Ben... pure class acts.

Bought a 2024 CX-30 from Apaya Nanjappa. He's a great salesman...very authentic. He never pressured…read moreme. He gave me space to make up my mind, but he was right there for questions when I had them. He's the top salesman across all of Fox Motors for a reason! Go see him. You won't be disappointed!

My wife and I got our first ever Honda and we got it from Serra Honda Grandville. I had been…read moreresearching for a few weeks to replace our 2020 GMC Acadia SLT where the lease was ending in February 2023. I visited several different dealerships regarding trade in value of the GMC and Serra Honda Grandville gave the best trade in value by far! One dealer would give me nothing (I would actually have to pay to get out of the vehicle), others would pay off the remainder and give me $1000 towards the new vehicle. Serra Honda went well above, even though they are not a GM dealer. Since the Serra family of dealers has GM product lines in their dealer family we were able to make a deal. Before our arrival I checked their website that had a cost estimator and the pricing was what I was looking for. The website also showed plenty of details for the vehicles that were on the lot I was able to see exactly whet we were going to get before we showed up. We met with Kimberly Berends who was a great sales consultant. We took the Pilot for a test drive while she ran the number on our Acadia and what the new Pilot would cost. When we got back to the dealership the numbers Kim provided were not what was shown on the dealership website. I told Kim this, she ran the numbers on the website too and got the same result that I did. Kim left and ran the numbers again "old school" on paper and she said she was able to come up with how the website came up with the numbers. Serra Honda Grandville honored the website pricing with no issues and we took delivery of the vehicle that afternoon (the day before Thanksgiving at 5pm). If you want to save money on a new Honda shop here. If you need another reason to check out Serra Honda Grandville, they are one of the main sponsors of the Free Beer and Hot Wings Show Holiday Break-Ins! That is when the show takes listener referrals to help out families in need during the holidays. The show will break in to the house and leave a Christmas where one would not be there before, not just toys and things like that (cars, appliances, food, heating fuel, etc.)

I ordered a spare part for my car (Got as specific as possible) and was told to come a certain day…read moreto pick it up. I go in the evening. They were closed. Okay. I go another day, talk to the guy and he goes to get my part. Well... it's A part, not the one I specified. Told by the Parts guy they can't get them. I said ok. Order the part from China. Fix my car problem myself. Profit.

In my lifetime, I bought 6 new cars, and this one is the best experience. Thanks to Brian Nguyen…read more The whole process was painless. At first, I saw something in their inventory that caught my eyes, so I emailed Harvey Lexus. Brian emailed and called me back, we made an appointment, came in, did some test drives, and then voila Brian has a car that is perfect for me. The rest of Harvey staff is awesome too. Steve didn't push other extra services on me, he told me what Harvey offers like extra paint protection, services, and so on. I declined and both Brian and Steve are okay, not pushy. Other places will try to get every penny out of ya. Then Jordan showed me all the car features. Brian was so sweet, he put a red bow on it. Picture perfect!

This is a fantastic dealership. The employees treat the customer with respect and appreciation…read more Having a car serviced here is an exceptional experience. The attention to detail is highly impressive. Consider buying and servicing at this dealership. It's well worth it!

We purchased a 2012 Volkswagen Passat with 99k miles on it at the end of January 2025 from members…read moreof our church who never had a problem with this car and kept excellent maintenance records. This was going to be our extra / commuter car for when I am not traveling for work which is very limited. My wife took this car to Global Autoworks approximately 2 weeks later in mid-February for an oil change. Global Autoworks charged her $289 and she was shocked (I was out of town for work) and she questioned the exorbitant price and was told that is what it costs. She paid them. When I returned home after traveling several weeks later I examined the 9 page invoice that showed $106 in "parts" NOT itemized and @ $120 for a diagnostic test that we never requested or authorized. it also had numerous other suggested repair items that we never asked for. Shortly after bringing our car home my wife told me this vehicle was leaking all over our driveway and newly refinished and coated garage floor (we paid over $3,000 in October to have our garage floor coated). I told my wife NOT to go back to Global Autoworks but we contacted a family friend who has 15 years experience as a certified Volkswagen mechanic. Our friend inspected our Volkswagen Passat and found that Global Autoworks improperly installed the oil filter causing the gasket to crimp which left a gap where the oil was leaking all over. Our mechanic re-installed the oil filter correctly and also replaced the Vacuum pump for $530 which Global Autoworks quoted $3,300 to replace the Vacuum pump (this is from the diagnostic test that we did not request or authorize). We contacted the owner, Steve, at Global Autoworks and sent him emails with the photos of the improperly installed oil filter and the damage to our driveway and garage floor-he did not respond. My wife went to Global Autoworks with our mechanic friend but Steve was not available. The following day I called several times and left messages. I eventually talked to Steve and advised him of the oil leak and the damage. Steve insisted on inspecting our vehicle and arranged to have it towed to his shop which was done that same day- a Friday. After not hearing back from Steve on Monday morning I called several times and left messages and Steve was never available (even though he emailed my wife saying they were working on our vehicle). Steve got on the phone after I told the receptionist that I was going to file a complaint with the Michigan Secretary of State. I told Steve that he was not authorized to do any repairs but only to inspect the vehicle. Steve said they could not find any leak. I told Steve that they would not find a leak because a certified Volkswagen mechanic with 15 years of experience found the leak and fixed it. Steve refused to accept any responsibility and was upset that my wife did not bring our vehicle back to his shop after he started leaking oil. I told Steve there was no way I would let her return to a shop that charged $289 for an oil change including a diagnostic test that we did not request or authorize. As well as the fact that his shop could not even do the oil change correctly which caused substantial damage to our driveway and newly refinished garage floor. I had to pay for a tow truck to bring our vehicle back to our mechanic. Steve sent a follow up email denying any responsibility because his shop could not find any leak even though we advised him in writing and verbally that the leak was fixed by a certified mechanic. I will be filing a complaint with the Michigan Secretary of State. BEWARE - DO NOT DO BUSINESS with Global Autoworks!

I had an alternator fail on my GL320. GA replaced and corrected that problem effectively and…read moreefficiently. Later the car started shredding serpentine belts. They replaced the tensioner pulley and the belt. it happened two more times. It was eventually determined the alternator pulley was the culprit. They fully refunded the repair costs caused by the bad alt pulley and I didn't even need to ask. It took a few trips in but they always took care of me, the towing, and my transportation needs. That is a level of care and integrity seldom seen today. It is usually a complete waste of time to even ask if a shop will accept responsibility for a mistake, that is not the case at Global Autoworks. I drive from muskegon and pass many shops to get there. I am sold on the service, care and integrity.

Services on our Honda CRV hybrid was on time and completed in a timely way. Very friendly staffread more

I have purchased one car and leased three from Rodney Harris at Fox Honda. If you want a…read morestress-free car buying or leasing experience, Rodney provides excellent service. He always takes the time to answer my questions and makes sure my car is all set and ready to go before I drive it off the lot. I highly recommend Rodney if you are looking to buy or lease a car.

Would highly recommend checking this place out if you're looking to buy or just have some service…read moredone. The decor evokes a bygone era with old antique toy cars and signage and so does the way they do business. Not sure what other issues people had in these reviews but I've dealt with car places for decades and this has been the best experience I've ever had. We paid under 7k sticker on an older van. We didn't make anyone's month or probably even week when we walked out the door with a car. The old van we got started to have some malfunctioning of a door from an electrical panel getting wet about a week after we took it home. They fixed it at no charge to us and it wasn't because we complained or threw a tantrum. They wanted us to be happy with the purchase even though it wasn't a big sale. We will absolutely go back there for service and look there any time we look to purchase because of our experience. Side note: the waiting room is stocked with kids play table and loads of things to keep the kids busy.

My experience on 8/21-8/23 -- definitely not welcoming…read more On 8/21, I walked into the office and there were six people working there. Not one person acknowledged me until a young gentleman in the very back finally spoke to me. He said he was newly transferred there. Overall, it was NOT a very welcoming experience in Marne. Later that day, I went to the car lot and asked whether paying cash would help with putting some money down or getting a better deal. I was told, "No, because we make less taking cash." I then asked if the price was negotiable and was told no, they wouldn't come down on the price. Later that evening, I used their online chat. A woman took my name, phone number, and my offer and said she would pass everything along to the manager to see what they could do. That was 8/21. Today is 8/23, and I still haven't received a phone call, text, or any response whatsoever. Communication and customer service go a long way when someone is seriously considering purchasing a vehicle. Unfortunately, my experience here was enough that I would personally avoid this place.

We were hit in our 2011 Toyota Sienna and the van was totaled. No one was hurt in our family of 7,…read moreso we knew we wanted another Sienna. Crown was the easy choice and worth the drive from Grand Rapids. They got us into a used God Certified Sienna. Every interaction was honest and thoughtfully explained. Thanks to Cam, Nate, and the whole team at Crown. We will be back to Crown for sure for future needs.

My wife brought our car to Crown Motors Toyota for an oil change…read more She was told that the left and right sway bar link had a torn boot. We scheduled another appointment with them to have the parts replaced. We dropped of the car and Toyota called us that they couldn't replace the sway bar links because they were not OEM. They put everything back together and I ordered the sway bar links myself and have them installed by an independent mechanic. To my surprise my mechanic called me and said that the sway bar links are in good condition, no torn or cracked boots, no need to replace. How can I trust Crown Motors Toyota to service our vehicles?

Worked with Katie for the repairs on my Caravan. She did all that was needed plus so much extra…read more I have no concerns about referring family and friends here.

The drivers side sun visor in my $80,000 Jeep Wagoneer broke, and was hanging down in front of my…read morewinshield, so I couldnt see to drive the car. I called Crown Jeep to schedule service. After 15 or 20 minutes in their AI automated telephone hell, I was finally able to leave a voicemail requesting a call back. Took them 3 hours to call me back, only to make me repeat all of the info I gave to their AI phone system, and then they tell me there was a 4 to 5 week wait for a service appointment. Insane! Jeep Corporate was no help- took me 3 days to get a call back from them. I called another Jeep dealer, was able to talk directly with a service writer, and got in on the same day. CROWN SUCKS! THEY. DON'T. CARE. DON'T BUY FROM CROWN. No place to leave a review on the Crown Jeep site. No wonder why, with service like that