I want to be completely honest about my experience here. As a massage therapist myself, I recently…read moremoved to the area and have been trying different massage places to see what they're like and share honest reviews.
Unfortunately, my overall experience here was disappointing.
When I called to schedule my Groupon appointment, I believe the gentleman who answered the phone was named Edwin. I found the interaction to be unnecessarily rude and uncomfortable. He expressed frustration about the amount the business receives from Groupon, but as a customer, that really isn't something I should have to deal with. I was simply calling to schedule a service I had purchased.
The massage therapist herself was very nice and did a good job. The massage felt good, and I want to make that clear because my concerns are not directed toward her.
However, I was surprised that there was no intake form and that I wasn't asked any questions about what type of massage I wanted, areas of concern, injuries, allergies, or sensitivities before the massage. As a client, especially when you're going to be undressed for a massage and products such as lotions or oils are being used, I feel those basic questions are important for comfort and safety.
I also felt rushed when I arrived and didn't feel like much was explained to me as a first-time client. Personally, I want to feel comfortable, informed, and safe before getting on the table, and I didn't really get that experience here.
There was also an issue with the length of my appointment. I had purchased a 90-minute massage through Groupon, but the massage initially ended after about 60 minutes. I had to ask why I had only received 60 minutes when I had paid for 90. They did end up providing the additional 30 minutes, which I appreciated, but I shouldn't have had to catch the mistake myself.
Overall, while the massage therapist was kind and provided a good massage, the customer service, lack of intake process, rushed experience, and confusion regarding the appointment length left me dissatisfied. Based on my experience, I personally would not return.