I had a 90 minute massage at this place for the first time. The place is located in a super…read moreconvenient location in Coon Rapids/Anoka. Walking in the place is bright, airy, and super clean. I had Fiona for my massage therapist, was asked the basic health questions and the pressure I would prefer. I said Medium and as she started, Fiona realized I was far more tense than I realized and kept it at a light pressure. The essential oil was a ylang-ylang base, it is a nice light floral fragrance hints of vanilla and maybe cedar. Now, let's talk about the hands! The best hands I have had for a massage in a long time. The natural intuitive of an experienced partitioner clearly showed in my session. Fiona also explained all of the reflexology points she worked on to give my muscles a deeper release which they needed. HIGHLY RECOMMEND EVERYONE to try Fiona's Day Spa.

I got a facial with Fiona and she was very helpful. She made sure I was comfortable the whole time…read moreand she helped me get to the root of my skin issues! Would 100% recommend!

I made the mistake of purchasing a Groupon for a massage for my husband for this "business." After…read morea few weeks of attempting to make his appointment, I finally got a weak response via text. Made the appointment and when he showed up, the business was locked and closed. Avoid at all costs.

Best Massage I've ever had. I have shoulder and back pain. Coco relieved me of that pain…read more Unfortunately, and fortunately it returns, and I return to get relief once a week. I told her she has "healing hands".

I have been coming here for I believe a year or so. I come monthly. I try not to write reviews…read moreuntil Ive been to an establishment several times and get to know them. Here are the pros 1. Great Parking 2. Very easy to set appointments and they send reminders via txt and call. 3. Very professional and friendly staff 4. Excellent Therapists! Honestly- they take your comfort and relaxation seriously. Ive always felt so well rested and restored after each session 5. Very clean Facility Cons 1. I cant think of any

I was a customer of this place for over 2 years and spent thousands of dollars getting good…read moremassages . I had one really bad massage recently and I went to them and complained and asked for a refund and they would not give me one. I then requested to have my future massage canceled and they sent me this response as oart of theur total response - Thank you once again for your understanding, and we hope you find a provider that better suits your needs. Best wishes, Ali K., LMT -- Team Lead Manager With one bad massage and a request for a refund, they did not want to rectify the situation and told me in short, they did not need me as a customer anymore. They should know that keeping current customers happy is way easier than gaining new ones, but oh well, I won't be going back.

Thank you Heidi for a fabulous cut and color. The facility is very nice and the staff is friendly…read moreI will be back

My first experience was awesome! She listened, understood my hair type and the hair transition I am…read moregoing through. She did an excellent job styling it (despite the transition) she charged 70. Unfortunately, the lady that cut my hair that day, is not working anymore at Kai. Today another lady cut and styled my curly hair. The hair cut was ok, but she did a terrible job when styling my hair definitely she doesn't know how to style a curly hair. And she charged 80. ‍

First timer here! My husband gifted me the Refreshing Renewal package for Christmas. Appointments…read morewere booked out a ways, but I was able to get in this weekend (facial and massage). My first impression walking in the door was not a good one. There were several employees huddled up chatting, laughing, etc. This felt very click-y and not the environment I was hoping for. I was presented the option to use a robe and slippers and while I do understand that not everyone will take advantage, I felt like I was inconveniencing someone by using these services. Why not invite me in to the locker room, show me my assigned locker, point out the goodies and say, "our robes and slippers are available for you to use!" or something similar. I would rate the massage a 2.5 out of 5. The masseuse did not utilize the time (60 min), nor did she reach my requested pressure points. I felt time was wasted. It was odd. Now, the facial, 8 out of 5! She was so detailed oriented and truly spent so much time on my skin. My upper body was massaged SO much better through my facial than through the full-body massage. She focused on trouble areas and made some recommendations (which I really appreciated!) I was a bit embarrassed leaving there because my face was completely red (looked like a terrible burn), but she said it would subside within an hour and it did. I may skip the massage next time, but definitely plan on giving GiGis another chance, especially for the facials.

My daughter recently paid $170 for a haircut & color service at this salon & was extremely…read moredisappointed with the results. She is very shy & was uncomfortable addressing the issue herself, so I initially contacted the salon on her behalf with her permssion. The haircut was so minimal that neither family members nor friends could tell she had her hair cut. The color was placed underneath her hair, making it virtually invisible during normal wear. We even provided before-and-after photos to support our concerns. When I first spoke with management, I was told she would review the situation with the owners and she indicated that a refund might be appropriate. However, after the stylist became involved, the conversation changed completely. Although we made it clear that my daughter was not comfortable returning to the same stylist for correction, that seemed to become the salon's only proposed solution. ********Most disappointing of all, we sent a respectful email to the owners detailing our concerns and included photos. We even proposed a partial refund for just the haircut and not the color and never received a response**** Everyone can make mistakes, but professional businesses should stand behind their work and communicate with their customers when concerns are raised. Unfortunately, that was not our experience.