What would you do if on your wedding day, the DJ you've been working with the whole planning year sent his dad and didn't show up himself? Well, that's what happened to us. We first met with John Jr. of CrossSound Audio one year prior to our wedding date. We thought John Jr. was very personable and seemed like he knew the business really well. His main selling point? Typically if they're booked to be at an event, it's usually him that emcees through the evening and his dad, John Sr. ensures, from a technical stand point, nothing falls apart. John Jr. also took pride in the fact that they invest in the best equipment in the industry and that they value their prized equipment because John Sr. used to be in a band. Well, great! We were sold and since we liked John Jr., we decided to book them.
Flash forward to our wedding day, an hour before the ceremony John Sr. walks up to me and explains that John Jr. won't be coming because John Jr's. wife (who's a wedding planner) also had a wedding, and that DJ decided to not show up. So, John Jr. decided to not show to our wedding to rescue his poor wife. We were shocked!!! Because throughout the year, we've worked only with Jr. John Sr. met with us once, but we didn't communicate via email nor were we confident that he knew the details of our wedding. I figured there was no need to get upset, and just go with it.
Here's what went wrong: 1. The cueing of the procession was late..it started after people started walking. 2. Cueing of the recession was wrong. I had the song start at the chorus, but he started it from the beginning. 3. The introduction of the wedding party was quiet and boring. We wanted it to have more of a sports team intro feel to it but what we got was a snooze fest. 4. He refused to play Eminem's "Airplanes" because he said it was explicit when a guest requested it. He didn't even come to ask me if it was all right. 5. We gave him a specific playlist that he chose to sometimes follow and sometimes ignore. 6. The microphone decided to not work when the Matron of Honor gave her speech. After about 6 tries, she had to shout her speech. 7. Even when the speakers worked for the Best Man speech, we could hardly hear him.
After our wedding, we decided to provide some candid feedback and ask for an explanation for why we were ditched by John Jr. They, still to this day, believe that they went "above and beyond our expectations" (straight from their mouths). My issue here is, MEETING our expectations meant that our DJ had to show up. Not showing up automatically deserves a FAIL don't you think?!?! The least they could have done was tell me as soon as they found out and explained the situation to me, rather than waiting an hour before the ceremony. That was unacceptable to me. In all fairness though, we asked for $450 back as a refund to compensate and they gave us $350 in the end, aftering a nail scratching on black board experience defending ourselves.
CrossSound Audio is a poorly ran family owned business with unethical practices. They should not even be in this industry if they choose to serve their clients in this manner. Not only will I not use them again, I will be spreading my experience around to newly engaged friends and acquaintances. No one should have to hear from a guest, "Your DJ is horrible, you should ask for your money back!" while making your rounds greeting guests on your wedding day. I hope more people come on Yelp to share their experience with this company because people need to know. If I could give them 0 star, I would but Yelp won't let me. read more