I've visited this store as a shopper and a seller several times, but I'm done. First, they are so arrogant, bordering on condescending, as if they are the coolest kids on the block because they work in resale. Second, they are much too picky. You can take them brand new clothing, never worn, in perfect condition and they'll reject it. And their purchase prices are way too high for most of their items. There are abundant resale choices in the Portland area. I'd say try some other place. read more

Service was fantastic. I came in with a duffel bag full of shoes and they bought every single pair. Offers were very agreeable. Great staff great conversation great location. read more

We stopped into this Crossroads while visiting Portland to browse. My friends were on a mission to find certain pieces for their wardrobe and I was more casually looking for some inspiration for a costume for an upcoming event. Like usual, when you're not trying too hard is when you find what you're looking for. I ended up with a great deal on a pair of pants and a shirt that went with a futuristic vibe- think Xenon from Disney. I grabbed them and tried everything on. The pants were big- but since I was only wearing them for a costume I didn't mind. The staff was really friendly at the checkout and I was super pleased with the find. My friends also found a couple items which is always nice! read more

I absolutely love Crossroads!! I have had great experiences selling + shopping at this location, and especially appreciate the accommodations Abi makes for customers! I usually use their concierge buying process which is so easy - I can send an email requesting a pick up and Abi always responds immediately. She also typically completes the buy within a day, sometimes same day! She is always incredibly flexible with me and my schedule as well. 10 outta 10! read more

Took a while to sell here and they didn't buy anything of mine, some of which was brand new and could have been bought, especially from what I was seeing in the store. read more

Absolutely love coming to this place! The cute ginger always helps me out. Love the added security. Couldn't recommend more!

Why I have never written a review for my favorite store and location is beyond me but here we and are let the positivity flow! In the 7 years that I have lived in Columbia County, Oregon, I have visited this location nearly over 2 dozen times. I have yet to experience beneath excellence. When a person walks in, if it is their first or multiple time(s) there, they are greeted immediately with warmth, welcome and joy! This particular occasion, I was shopping for my sister and brother-in-law who reside in Nashville. During my sister's visits in Oregon, she never misses the opportunity to shop at the NW Crossroads Trading location. This is our boutique- AND we LOVE IT! Well, this gift was for Christmas and they are in the public eye and my style eye is not with IT...lol. Without my sister by my side, I have no idea which styles are hip and in fashion in our current culture. As I approached Samai and Gabby, the swooped me up immediately and said just enjoy and we will grab them for you to choose from. These items were absolutely gorgeous! I purchased an entire outfit for my big bro and an exquisite belt and handbag for my beautiful elegant sister, whom I adore. Since this shopping experience was so peaceful, joyful and smooth, I decided to include more gifts- nieces and husband. The only regret I have, is that I didn't write this review sooner immediately after my purchase. The reason being- surgery. I have fully recovered and was able to compose a heartfelt appreciation letter to Abby, management, and Samai's clientele specialisté. Merci beaucoup! Kindest regards, Patty P.S. I forgot to mention their organization, display and coordination expertise is tasteful, in-fashion, enticing, magnetic and extremely welcoming. Please visit this location and say hello to Samai and Gabby as they will for sure welcome YOU and make you feel at home. LET THE SHOPPING BEGIN! read more

Great selection over at Crossroads! We were wandering up and down the street and popping into all of the shops and decided to check out the goodies here. I'm a thrifting LOVER so I was curious to see what selections Portland had to offer. It's clear this place is pretty popular, because it was hoppin' on a Saturday afternoon. Staff was friendly and the store was clean, which is a bonus! They've got a ton of stuff here for both men and women. A lot of it is all priced really well and in great condition. My husband and I both found something that we liked. Him, a Nike hoodie for only $12, and me, a REALLY nice NorthFace rain jacket for $18. Hell yeah! Deals on deals! The only downside to this place was that we did see some stuff that was OUTRAGEOUSLY priced and we couldn't figure out why. Like, so bad you might as well have bought it brand new. Cool place to pop in and kill some time! read more

Honestly every time i come in to shop and sell the staff are always so kind! Abi was so helpful helping me gather last minute christmas gifts and was so insightful on brands and new pieces that had just came in. A must stop for me and my family- and couldn't recommended this place more! read more

I came nearly 45 mins before closing to sell my clothes there were 3 ppl ahead of me and had plenty of time to handle all of the sales that is if the girl was not talking to her boss half the time and then proceeded to talk to one of the sellers after she was done doing her clothes for a good 10 mins things that could have been said while she was going through the clothes this is poor management poor time management and horrible customer service I was told to come back tomorrow like it was so simple for me to do and wasn't time consuming and cost me money to come all the way out here very upset by this this is completely unacceptable in my eyes she should have helped me regardless if they were closed or not I was there before closing way before so her not having enough time to do my buy falls on her not me !!!!! read more

I'm not sure why such bad reviews but my personal experiences have always been delightful? Friendly staff but always finding unexpected gens and good deals? Butt keep in mind I'm only shopping when my kids in town so far from frequent read more

This place is hilarious (and sucks)! I shopped around while waiting for the employee to go through my clothing I was selling - and my thought was "there is not one single cute item in this whole store" ..... out of 30+ items they bought 3. Makes sense, their buyers have HORRIBLE taste read more

What can I say, I think this is a solid secondhand shop. The prices might be a little bit more expensive than say, Goodwill, but not by much. And unlike the issues I've had at Goodwill where they're trying to sell a SHEIN shirt for $10, this resale shop actually cares about the quality of their clothing that they're reselling to people. I think you're better off buying a $10-$20shirt from this location that's good quality and last you rather than buying a $10 shirt at Goodwill and having it disintegrate in the washer. There's a lot of unique clothing in here, if you've got a streak for fashion and you don't mind bold patterns and colors. I would definitely suggest checking this location out. Some of my favorite items that I own were from this location. If you're going in looking for a suit or professional clothing, I think you might be disappointed. But if you're going in wanting to add unique creative garments to your wardrobe, I think this might be the place for you. read more

Read this if you're planning to sell: Even if there's no one in front of you it will take way longer than it should. I went in at noon on a Wednesday. There was one person selling in front of me, the staff outnumbered the customers, and it took 90 minutes between when I signed in and when I cashed out. I had one bag of clothes and sold 3 items. Definitely not worth the time for the return. I've had a similarly bad selling experience on Hawthorne but thought it was a fluke. Guess not. read more

Probably one of the unfriendliest stores I have walked into recently. I came to sell stuff and look around since I hadn't ever been in before but will echo the sentiments of other reviews that the way they tell you they won't buy from you is worded weirdly personal and offered without asking. Definitely won't try selling there again. Shopping around there also was not much to look at. Especially larger sizes in men's especially, both shoes and clothing. Employee's were all pretty rude too which was disappointing. Only the first person to help me at the selling counter was pleasant, everyone else working there basically just ignored you or barely acknowledged you. Overall, I won't be back when there are other 2nd hand shops all around Portland that have better selection and are nicer about buying/selling. read more

I would not recommend selling here. I used to recommend shopping here but I thought the quality was pretty bad this last visit. After driving here and paying to park, then to be told that NONE of my almost new items were what they were looking for, it was a huge waste of time. I took in name brands and they said they were not the right style. I bought them at retail stores just like everyone else, how could they be the wrong style? Banana republic, under armor, Gap? I shopped around while the buyer looked at my clothes. I found very dirty shoes, super worn out clothes and overall a weird selection. Many shoes had logos rubbed off from wear and did I already mention the super dirty ones??? But they won't take the under armor sweatshirt that I wore once? I know they are looking for the most resealable items but seriously I just found crap on the shelves. read more

Rejects the Free People brand and other Nordstrom brands such as Leith, Kut from the Kloth, and a couple other, but accepts Forever21? And sells at Forever21 pricing... Yikes - this is not a place I'll waste my time with. Either I had an unseasoned buyer and weird experience, or the store isn't targeting consumers over 25. Either way, not worth my time. And not the friendliest employees!! The buyers seemed very annoyed at customers coming in and asking how to sell. read more

Cute hipster thrift shop. Very Portland. Friendly staff, excellent selection. You can also sell clothes. read more

I attempted to sell 20 items today-- NW 23rd location offered to purchase 1 --- I took the same 20 items to Buffalo Exchange and they purchased 19 out of 20! (This is not the 1st time I've been turned away at Crossroads) if I have clothing to sell/trade in the future, I will surely deal directly with Buffalo Exchange (even though they are considerably farther away from my residence) read more

Betsey Johnson sling backs for $8.25...sold! I found a sweet, magenta cashmere sweater for $14.00. There are cool bargains to be had here people, you just have to make time to sift through the ugly, crappy stuff. Besides the resale clothing you'll find there are a few racks of new items for sale at the front of the store. Men and women, can bring your clothes in to sell or trade. The men's section is small in comparison to the women's section. Like all resale type shops, it's going to be hit or miss when it comes to finding something awesome. The search for awesomeness would be greatly helped if they would ease up on buying the ugly, homely stuff. How some of that stuff on the racks makes it past a buyer is a true mystery. read more

I went in at random. I was actually looking for a backpack and asked where they might be. There were only two available and one turned out to be basically a brand new Kenneth Cole backpack for only $25. Can't beat that. Especially since I'm guessing a KC backpack probably goes for around $80-90, maybe more. Nothing like a great find, and I needed it for my flight. I guess I need to search out consignment shops more often, you never know what you'll find. Enjoy. read more

As a disclaimer, I've only been to Crossroads twice. However, both of my visits to this location were extremely successful and I left a happy shopper. Crossroads is the place to be if you're looking for great deals that make you and your wallet happy! For starters, this location has a great selection of clothes. There is a lot of designer clothes (think Alexander Wang, Tory Burch, etc.) and other expensive brands like Free People, Topshop, etc. Crossroads' selection is much more polished than Buffalo Exchange. I feel that Crossroads puts an emphasis on offering higher-end branded clothes, whereas Buffalo Exchange feels like a (semi) discounted Forever 21. Props to Crossroads for having such a great selection. Now, onto bragging about my finds ;) 1st Visit - I bought a beautiful black Free People dress for $20. As some of you may know, Free People is rather expensive normally, with dresses often going for around $80-$120. I also bought a Cameo dress (with the tags still on it) for around $20. I looked up the brand and they sell most of their clothes for $120-$200. My last find was a cute pair of Vince Camuto heels for $20. They normally sell shoes for $80-$100. Although I don't normally like getting shoes used, as they are often worn out, these were in very good condition. 2nd visit - I bought a semi-dressy black Whitney Eve dress (with the tags still on it) for $18.50. I'm not familiar with the brand, but it seems like most of their clothes sell online for $50-$60. I also bought a pair of Calvin Klein wedge heels for $21.50. They normally sell shoes for $70-$100. Once again, these shoes were in good condition, with only minor discoloration of the leather on one part of the shoe. I also bought a pair of studs with a rocket ship as one side and a planet as the other for $9. Very cute! TLDR: I've spent around $120 in total here over two visits. What did I get? About $400 worth of clothes/shoes, given a conservative estimate. Two of these items still had the tags on them. This is THE place to shop! read more

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This is a great place to shop for deals (hence the extra star) but DO NOT SELL HERE. They give you PENNIES for your stuff and do not tell you what they take. At the end you are just presented with an offer for cash/trade, no itemized list or explanation. It's not until you get home and look through your stuff do you realize what they took. I had a brand new pair of waterproof Sorel boots, tags still attached, in the box, with receipt included l, showing I paid $140 and it wasn't until I got home did I realize that I got $15 for them. If I had known that, I would of taken my stuff and left. I feel horrible. The total pay out didn't even cover my gas/parking/coffee while I waited for over an hour. I will NEVER sell there again - be warned!!! read more

I tried to sell some clothes here last week. I don't mind that they didn't take any of my items. What I do mind is the way they tell you they they don't want anything. I would suggest the employees not offer reasons unless the customer asks for feedback. As a person over 40 their remark about "older" styles can be construed as ageist. I won't return and I will also refrain from visiting here. with my daughter. read more

Under valued. Sold a $128 NIKE LAB jumpsuit brand new with tags. $120 pair of rare Cortez brand new as well. Levi's only 2 months old @ $100. Was offered $34 dollars in cash trade Never been more un-impressed with the dismissive nature of the trade and the shocking low ball offer. Especially compared to what they were currently selling. A joke. Won't be back to sell here. read more

I dropped off my stuff. It was a mix of designer shoes, clothes and purses. They told me to come back in an hour. When I did they offered me 120 dollars and showed me the items they wanted to keep. All of my stuff was in totes. They kept about one tote worth. I let them keep the tote. It wasn't until two months later when I moved I realized they had stolen a mini Prada backpack. Now, everyone knows you do not sell a 1,300 Prada for 120 dollars! It was not shown to me as a 'keep'. I returned to ask where my bag was (hopeful) and of course nobody knew anything. I still have my trade in credit and am so frustrated I don't even want to go back. I wish I had never gone in the first place. read more

I have become increasingly frustrated with service and selection at this location, yet what I have experienced in the last 24 hours was a true deal breaker. Last night, I brought in one full bag of items. I was told that I would have to wait a bit as there was a line (obviously reasonable). After waiting 50 minutes, I was told that they would not be able to get to my bags, could I sign a drop off waiver? Again, this is reasonable, yet to say this after I wait nearly an hour is extremely poor planning. When I completed the waiver with an employee, I stated that I did not want Crossroads to donate any unpurchased items- the bag contained an assortment of barely (if ever) worn items from Madewell, Nordstrom, etc. and we then discussed that I would like the three day window to pick up what remained. Yet one day later, I returned only for the staff to be unable to locate my bag. They could not find information in the computer, and it was not to be seen amongst the multitude of other bags from the day. The main staff member assisting me acknowledged the likelihood that it had been a part of the donation pickup earlier that day. I am left wondering whether my bag was even opened before it was donated, form be damned. I can't believe I wasted almost an hour last night for this location to lose my entire bag of name brand goods. I appreciated the staff member who was considerate enough to apologize and offer discount coupons as a courtesy. However, they will not be necessary. It is clear that I should be going to Red Light and Buffalo Exchange from now on. read more

I found some great clothes and two pairs of really nice shoes here, all of which were reasonably priced and in very good condition. Most of the employees were friendly and accommodating, and had good suggestions/advice in helping me to sift through my "maybe" pile. Strangely enough, the manager was the only one who was consistently off-putting and a bit too cool, but perhaps I caught her at a bad time on a bad day. read more

Extremely disappointed. Not only do I feel like I was completely ripped off but the girl going through my clothes was not the friendliest. I really hope that corporate will read this. After I came back to pick up my clothes my ticket was ready to either get cash or store credit. They never tell you the items they take. I always have a list so I know what they are purchasing from me. Unfortunately you don't know until you get home and sort through and match up. So why I am extremely disappointed is I received $20.55. Thinking that oh they only took a couple items and the note I received with my clothes was "passing on older brands"...I'll get to that. So the girl going through my items took these: 1) brand new Coach high tops 2) new Hudson jeans 3) brand new black leather banana republic pants 4) Man Bag Kenneth Cole new gray industrial style I received $20 dollars?? Total joke! I wish I would have known what she took and I would not have accepted that. They were over an hour and half and I was waiting with my dog so I did not have the chance to ask what she took. I just trusted their judgment in all fairness. Never again will I consign with them and I will make sure others be cautious with them. I'm not saying it's everyone who works there but unfortunately this individual really screwed me. Sorry so long but wanted all the right information. read more

I called them a couple hours beforehand asking on pricing of men's jeans. I told the lady on the phone that I was looking to see 2 men's jeans and she told me it was a high priority item. Once I got there, the lady at the front desk took literally 2 seconds looking at my jeans (which were unworn and tags still in the pocket from Nordstrom) and tells me that they aren't taking in men's jeans because they have too many in stock. Such an unprofessional company- literally wasting my time. If you're not taking a particular type of clothing, tell the person on the phone before they drive and hour just to be turned away in a matter of seconds. Not to mention, the workers seem very into themselves and have a condescending tone during conversations. Management if you're reading this: please work on your workers attitude. It's gross walking into a store and immediately feel like you're being talked down to. read more

As a seller, this place is seriously a rib. You have a moody person, sifting through your items, placing a make-it-as-you-go value on each piece while they price/security tag it (so you can't back off when they slap you with the pathetic amount they will give you at the very end). Selling here is no longer any different than Buffalo Exchange. The % they give sellers just keeps diminishing, that's greed for you. Will never go back and would not recommend selling there. If you choose to sell here, be prepared to waste 2 hours of your life in line (they tell you 30mins, hah yah sure), only to be offered a truly comical payout. As a buyer, their collection of second-hand is truly disappointing, in terms of quality and value for your money. Don't waste your time. read more

BS 2.5% Living Wage Surcharge added. Online they say 2%; either way, just give your employees an increase and as new product comes in if you must justify a profit to match any wage increases, add it on as new items get prices. This is just WRONG. Check your ethics and how your customers perceive this. I have spent hundreds here previously, and now? Nope, not coming back. I'll take my money where customers aren't insulted at the cash register and employees can be given fair increases in their paychecks without hassling me when I make a purchase. read more

As I store, I adore Crossroads. Their attention to detail, and their consistency in maintaining order and cleanliness is fantastic. Everything is separated by color, and the half-off rack isn't full of completely awful clothing. They have a very good selection of clothing, and I typically always find a few things at a time here. I have noticed their prices going up which I'm sure is a product of their increasing popularity, along with being located on 23rd. For selling purposes, I hate coming here. I have purchased things here, forgotten about the return policy, then come back to just resell things only to be told that they're not "in season" or "fashionable." If that's the case, why did you sell me the same item last week? I make more money selling from Buffalo Exchange, but that store is a nightmare. Incidentally, if you're looking to sell, Poshmark is an easier and more profitable option. Unless you're friends with someone who works here, I feel like they really don't take much of anything. read more

I've been here many times in the past to both buy and sell. Sure, it's really a toss up when it comes to selling your stuff, depending on the staffer or if you're paying enough attention to current trends. However, since I've last been in, probably about six months ago, this place has gone completely down the drain. First, they have a new system to track who is in line for selling. When I went there it told me I had a 15 minute wait and that it would text me. I left and after about 15 minutes returned. No one was manning the sales area and the line of people selling hadn't moved at all. When I asked if the list was accurate they unapologetically told me, yes, it is up to date and I still had a 15 minutes wait. I left again, killed some time walking around 23rd and returned. When I came back my name was no longer on the list and when I asked they said, "We called you and you weren't here so we moved on." "But I didn't get a text," I said. "Oh yeah, sometimes it doesn't text people. We'll put your name back in line, wait here." I am absolutely flabbergasted why they would use a system that doesn't work. I sit and wait patiently next to two other women who this exact same thing happened to! Meanwhile, members of the staff are giving me side eye and do not seem to feel bad for wasting everyone's time at all! All in all by the time I get to sell my things I have probably wasted a total of an hour waiting around for them to call my name. An hour when it was supposed to be fifteen minutes! I don't think they're short staffed because there weren't that many people working at the time, but it really doesn't seem hard to have a system that works and staffers who actually stay on task so everyone can be in and out easily. Unbelievable. read more

You can go 5-6 months without finding a single item that fits your style then BAM!...a $395 BGBG dress for $39! I recently bought a dress to wear to my sisters wedding and just weeks later I saw the same exact dress at a BCBG store. Awesome deal! The only downside is that the person who sold it probably made about $12. They do have some really great brands. They have frye boots almost every time I go in. I've also seen Marc Jacobs and they have a great selection of designer jeans. read more

I've been in several times and each time didn't find anything in good enough condition for what they charge.I saw a pair of nice Ralph Lauren boots that had a rip in the lining seam (a pretty obvious one.) They were selling an obvious cheap Prada knock off wallet. Prada doesn't make plastic wallets. Just so you know. I've also seen clothes with stains on them, shoes with worn down soles. Goodwill and William Temple house are honestly a lot better if you're looking for re-used. I also always find something I like in Buffalo Exchange. If you're looking for cheap throwaway clothes then go to H&M or the other independent stores on 23rd. Crossroads' selection is really limited and the quality is just bad. As usual the employees are too cool for school... even though they don't have an eye for good stuff. Plus, Goodwill's return policy is more forgiving than Crossroads. It's disappointing. read more

This place took over 3 hours to get to my clothes, and they told me the wait was only one hour. Such a waste of time and I will never go back. The selection was sub par compared to most other locations. Also the sales associate was not very nice or friendly. I would not recommend this place to anyone! read more

Took stuff here that Buffalo refused, I think Crossroads focuses more on classic/simple styles vs. super trendy. I have also found some really nice things here (probably due to it's close location to the wealthier neighborhoods in Portland). They also stock a random assortment of new things. Notable purchases: J Crew cashmere sweater $17 (it was pilly but I bought a pumice stone and cleaned it right up) Gerald & Stewart by Fidelity Sportswear wool shirt less than $25 made in the USA, I googled the brand and found that the shirt retails in boutique shops Zara marled cotton sweater (so many compliments on that one) Northface rain jacket less than $25, my partner picked this up when he was visiting and it was on sale for 50% off One thing I have noticed is that Crossroads is much more hit or miss when it comes to the mens inventory and turnover doesn't seem to change as rapidly. read more

Clean, well organize, some good designers and the staff was very helpful. They were friendly and patient. Will definitely come back when in PDX because of the organized and comfortable atmosphere :) read more

Love the concept, and am always stopping at the Crossroads and Buffalo Exchange at any US city I visit. Went there Wednesday, had a search, nothing. That's fine. But... The sales girl took forever to get to the counter, and was friendly up until she realised I was only collecting my bag. Never have I felt more disregarded as a human, cut off when I try to say "thank you", and planked my bag down and kept walking away, didn't even slow down. Sorry I inconvenienced you with my potential future sale. read more