Greg has replaced pipes and toilets in a prompt, courteous manner. the work he does is done very…read morewell.

Unprofessional and Unreliable…read more We needed work done in our basement bathroom in an older home. Initially, Greg was polite and accommodating. He sent his apprentice to provide a bid, which seemed reasonable, so we scheduled the job. On the day of the appointment, Greg called, bombarding me with complaints and questions about the job--an immediate red flag. It became clear that his apprentice had never followed up after the bid, leaving Greg unprepared. While I understand his frustration, it was not my responsibility, nor was it appropriate for him to take it out on me. When he arrived, he took one look at the bathroom and refused to do the job as discussed, claiming it had been underbid. His demeanor was dismissive, rude, and unprofessional. When I pushed back against his snarky attitude, he escalated the situation further, accusing me of being out of line. At that point, I made it clear we would not be moving forward and asked him to leave. I would never recommend him to anyone. A professional should handle their own staffing and pricing issues without taking their frustrations out on clients. This experience was completely unacceptable. The only positive takeaway is that my wife and I both work at Menards, where we frequently get asked for contractor recommendations. Next time someone asks for a plumber, I will be very clear about who not to recommend.

The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

Best plumbers you'll find in Bloomington! We always request Ethan. He is a top notch person and…read morealways gives us a great explanation of the work needed and offers us options for the work.

DM'd them through YELP. they responded and offered to come the next day for "free estimate". Did…read morenot have them do a repair. Their "tip top" service was too expensive.

Amazing job! I had a light fixture in a bedroom that wouldn't work and the owner, Ken, was able to…read morereplace the fixture and fix the wiring very fast and at a very affordable price. Ken was really friendly, professional, and knowledgeable. I would hire him again to fix or replace anything around my house!

We were waiting for our usual plumber to install a dishwasher and sink faucet when he came down…read morewith covid. I friend suggested this guy- now called pipe works- they used 3 years earlier so I called and the woman said they would be there tomorrow morning. 2 guys came in fancy new trucks. Installed the dishwasher-we were totally ready with everything out and a clean area to work. Took them 10 min. then installed the faucet. Used a clean canning jar and a clean towel from my counter to collect and mop up water. Took 20 min. Made a big mess and charged us $505.00 for less than 35 min. work!! Very cocky!! Never, never again!! Also refused to change 30 yr. old water hoses we had purchased for the dishwasher. Dee Anderson

Called them out to rod the drain. Two plumbers came, a tall thin friendly guy, and a short smug…read moreguy with an attitude. They couldn't work the rodding machine in and told me it was because my foundation had shifted and the drain pipe had broken and offset. Quoted $3500 to fix it plus the cost of busting up my driveway. Turned out the drain pipe was fine. With about 30 seconds of looking right where the plumbers were, I noticed the real problem. The bottom 10' of my CI stack had cracked. $250 and 2 day's labor including drywall, I fixed it myself.

Worst nightmare,your furnace goes out in the middle of the night on a weekend! Called Plumb Crazy…read moreand they had someone here within an hour on Saturday morning. The guy had to find a supply house thst would get him the part . He drove all the way to Peoria and back,installed the new blower motor, and had us heating by 1pm. I highly recommend Plumb Crazy and the great tech they sent!!!!A+++++

They helped my mother-in-law with a clogged drain line in the floor of her basement line, fixed it…read morein flash. I recommend them.

Had a large amount of water in my basement and immediately called A1-Hanley since I've used them…read morebefore. They are always timely with great communication on arrival time. Taylor came in, got right to work, and clearly explained what the issue was and what needed to be done to fix it. I really appreciate the honesty and professionalism. So far, it's been a very trustworthy relationship. They've also worked on my HVAC, and every experience has been great. Pricing is fair for the industry. Definitely a company I will continue to call!

On time, courteous, knowledgeable - do not waste time. Wouldn't have any others! Quality of work…read moreexemplary, explain what needs to b done & do it. No wasted time. Leave area of work neat & clean.