They do fine with longer trips, but for short ones, they are horrible! They will leave you stranded…read morefor hours and lie about the pick up. One time, for an hour and a half, the dispatcher repeatedly claimed the driver was 10 minutes away. Another time, the driver showed up a full hour before my scheduled pickup time, and the dispatcher repeatedly lied about the pick up time when I could clearly see the correct pickup time in my app. They then left m sitting for two hours claiming "since it was my mistake" they had to wait until a driver was in the area. Another patient took me home because I had been waiting since before her treatment began! Another time, they first called to say the driver was running late. I stayed in regular contact with dispatch and they repeatedly said the driver would be pulling up any minute. I never got to the appointment that day and had to reschedule for the specialist that took me months to get into. Your ride doesn't matter if it's a short trip and the dispatcher is unable to schedule properly to accomodate short trips. The dispatcher also receives your emailed complaints and does not forward them up the chain. He lies and makes excuses and blames the patient, when the problem is clearly his inability to schedule drivers properly. Thank goodness my insurance company can block them from taking my short trip requests now!

I have used this service several times for medical transportation to procedures where I could not…read moredrive myself. They are always very courteous and on time. I have always had good service by them.

We had this bus for homecoming, there were 35 of us on the bus. We had Gary, he was very fun and…read morewas on time, great driving, and overall exceptional service. We also had no problem booking it as the customer service here was great on the phone through call and text. Had a great time!

DO NOT USE THIS COMPANY I REPEAT DO NOT USE THIS COMPANY THEY WILL ROB YOU. They dropped us off at…read morea show, and then didn't pick us up from it until two hours after, making us an hour late for the aftershow. Then when the bus FINALLY showed up after what felt like 10 million years, they show up in a different bus. Someone switched buses, and they put their nasty grubby hands on all of our stuff and put it on another bus. Like what?? THEN they had the actual audacity to tip themselves $700 without our permission. When my friend called to complain, they were rude as hell and acted like it was her fault. This is not the service we paid for and nobody deserves to be treated this way. I REPEAT!! DO NOT USE THIS COMPANY THEY WILL ROB YOU!!!!!!!!

Had a quick unexpected 2 day trip to New York in the middle of the holidays…read more American Coach referred by friends were great. On time, roomy ride, beverages & texting to make for easy pickup. Highly recommend...Mark, our driver was terrific with superb customer service.

Our driver was right on time and took us to Red Rocks in style! After the show, he texted me a…read morephoto of where he was parked (with exact location) so that we could find him in the sea of limos and vans. Got us all home safe and sound. Oh, and the sound system on the van was awesome, we connected our phones via Bluetooth and raged the entire trip.

I had a great experience with this company. They were helpful and nice. We changed the plans a…read morecouple times and they were cooperative and helpful. I highly recommend this company.

We used ASL limo service to Denver airport and a bit around the city. So nice to step into the air…read moreconditioned luxury of a Towncar on a hot sweaty day! The driver was polite, attentive and accommodating, and offered us water, also knew a lot about the city. I'd hire them again. Thanks!

Our driver was rude and sullen on the way to the airport. When he picked us up upon our return,…read morehe hadn't checked our arrival time. We were coming Europe and had to go through customs. He appeared angry and drove too fast. In addition, he spoke on his phone the entire time in a loud voice. When we suggested a short cut to our house, he ignored us. We have had this driver before, and he just isn't civil or polite. That's it for us. It's too bad because we have used the service for many years.

Title: Discriminatory, Unprofessional, and Dishonest - Beware of American Eagle Limousine…read more On June 27, I booked a Sprinter van with American Eagle Limousine for a family trip scheduled for July 19. This was not just any trip--it was the first time in years my family and I would be together, as I'm an Air Force Captain stationed overseas unaccompanied. My time was limited, and every moment with them mattered. The company called me on July 16 to "further confirm" my payment details. They requested a photo of my driver's license and my American Express card, which already felt excessive, but I complied to ensure everything was set. I stayed on the phone to ensure everything was good to go and was told just that. On the afternoon of July 18--one day before the trip--I received a cancellation email with no explanation. Panicked, I drove to their listed office, only to find no such location existed. When I called for answers, I was told the billing department had gone home and wouldn't be back until Monday (two days after my trip). Desperate to salvage the situation, I spent hours on the phone. I was told--by two different employees--that I could pay via Zelle. This immediately raised red flags: reputable companies don't typically operate this way, and I had never used Zelle for such transactions. Meanwhile, my two original payments still hadn't been refunded. After wasting 6 hours away from my family, I finally sent $600 via Zelle, hoping the driver would arrive the next morning. The driver did show up, but less than an hour into the trip, I received another call demanding additional payment--still with no proof that my original payments had been refunded. This pulled me away from my family yet again. When we arrived at our destination, the driver put me on the phone with the owner, Othmane. From the outset, he was combative, dismissive, and utterly lacking in accountability. He openly suggested I was a scammer based solely on my driver's license--something I can only attribute to prejudice based on my skin color. He fixated on the expiration date, unaware that Arizona licenses don't expire until the driver turns 65. His tone and assumptions were offensive and discriminatory. To avoid being stranded, I reluctantly allowed the driver to photograph my driver's license, military ID, Global Entry card, and Amex card--far more than I was comfortable sharing. I sent another payment via Zelle for the return trip, still without confirmation of any refunds for my earlier payments. While the transportation ultimately occurred, the experience was one of the most inconvenient, disrespectful, and discriminatory encounters I have ever had with a business. Even after I proved my legitimacy beyond reasonable doubt, there was no goodwill, no apology, and no monetary compensation for the stress and wasted hours they caused. I will never do business with American Eagle Limousine again and strongly urge others to avoid them. Heed my warning--beware.