Ok, I got my car washed today, and for an automatic car wash....wow. It was really an excellent car wash! You know.....automatic car washes can be a little sketchy. I was really happy with the results of the car wash. Five stars Cross Keys........now......I ask.....can I use you for taking care of my Rav4 mechanically.?. :-) read more

Raining, No Air in Machine! or power would not go on. Flat tire on rental car. Attendant said he'd give me air, after he fixed his car, if I pulled up to his garage door. No attendant, late now to work. Waited no movement at all through window. Maybe not their actual machine, but on their property, and they could've been nicer about helping out. Had to leave and find another pump. read more

I would say this is an above average mechanic shop in terms of honesty and customer service. The boss, Mike, is very polite and willing to show you the repairs needed. The MD state inspections are $79, which is higher than I've seen at most places. Compared to a place like Rockauto.com, the parts are marked up about 400%. If I were to get any major work done here I would buy the parts myself and give them to these guys to install. Like most service centers associated with a big chain in the city, you're not getting off cheap. However, I would choose them over a place like Brooks Huff (which has been dishonest about car repairs to me in the past) or Sears. read more

These guys are the best - good work, fair prices, honest people and so friendly and helpful. I have gone back several times for different repairs and always satisified. I'm very skeptical about trusting mechanics, especially as a woman, and I feel very comfortable with them. read more

Do not use a prepaid debit card at the pump here. Whatever system they use puts a ridiculous amount of money on hold. I put my PIN in at the pump for debit, got $25 worth of gas and there is a hold of $65 on my account until the transaction processes. Such an inconvenience. read more

Had a big screw in my tire leaving work on day - Tommy at the service center was great. He stayed late to change my tire and repair the damaged one which was ready for me to pick up first thing the next day. They were also really reasonably priced. Great customer service! read more

I was very very skeptical about these guys at first but they know their stuff. Their prices are a little high but when you consider their quality work. You'll definitely get what your paying for as opposed to dealership prices and the dealerships aren't ALWAYS 100%. These guys ARE. So that being said. The price is ALWAYS RIGHT HERE! I'm from NYC and have gone through cars like a bill in a China shop. I know good mechanics when I see them. I trust them with my Cadillac! read more

I went to buy 27 dollars in gas and my car was full at 20.40. I got my change and while leaving was confronted my clerk knocking on my window saying I took money. The manager was standing behind my car photographing my license plate. I jump out of my car and confronted them on the disrespectful treatment. While arguing with the manager he realized his clerk was completely wrong and apologized. I will never set foot in this business and can only conclude the clerk thinks all people who don't look like him are thevies. read more

Took my car in for a broken water pump that needed to be replaced. The shop owner quickly replaced the part - and also did a full inspection of the vehicle noticing issues, and potential issues that a nearby BMW dealership had missed on a service visit just before the water pump failed (within 1,000 miles). Excellent service, great attention to detail, and a fair price. read more

I've had car work done here a few times. in all of these cases, Tommy and Crew have gone out their way. They are priced reasonably.

Yesterday I shredded my tire turning onto Falls Road, I pulled into the parking lot at Exxon intending to call AAA or a family member to come and help me. However I did not have to do that because I was very fortunate to pull into this particular parking lot. Tommy from the service station came out and helped me; he changed my tire and explained everything that he was doing (I know NOTHING about cars and this was the first time I have been in the situation). I was very upset when it happened and he put me at ease and even made me laugh while he changed the tire. I was back on the road within 20 minutes. I HIGHLY recommend this shop, very professional, courteous , and fast service. If I lived in that area , this would be my mechanic. read more

WILL CHEAT YOU. AVOID. I called yesterday and asked for an appointment for a Md State inspection. Tom says, "Just drop it off at 8am tomorrow." I get there the following day at 8am, the inspector isn't there, no one knows when he is arriving or how long my appointment is. Guy at the counter says he was probably out late last night. Whatever, I wait until 8:25 then leave my keys and Uber home. At 9:00, Tom calls me and quotes $170 for a Md State inspection. That's complete robbery when most places charge $65-85. He says, I might need additonal work. How do you know what I need when my car hasn't been in the shop? I asked if he would be something to compromise since I waited for him to arrive late and I already went home. He said, "Ma'am, I could but I'm not because I'm running a business." Wow, really? I've worked at an auto shop so I know when someone is being a cheat. Shame on Tom and everyone here. I took Uber back and got my car. Tom waited by the door to give me my keys with a passive aggressive attitude. Maybe he needs to go to sleep earlier because the service here was horrid. read more

I started going here when Mike owned the shop and have stayed since Tommy took over. We always get good work done, and it is easy to get the car in for service quickly. What impresses me the most, though, is how Tommy goes above and beyond routinely. Two days ago my husband and I were on our way to a doctor's appointment in Annapolis. It was about 4:00 pm and we got a flat right on Falls Road, less than 1/4 mile from the shop. We drove up and saw Tommy cleaning around the shop. He came out, took a look at the tire, took it off the car, patched it, put it back on, and we were on our way in about 10 minutes. This is not the first time he has helped me out in a jam, and he does so without batting an eye. This is the kind of customer service that earns you customers for life. I highly recommend Cross Keys Exxon. read more

I have lived in Baltimore for 11 years and it has taken me this long to find a decent mechanic. These guys are honest, helpful, patient, and not expensive. They didn't treat me with a condescending attitude or try to take advantage of my being a woman. I didn't feel like a stupid girl when I left -- in fact I felt like I knew more about my car. I'm so excited to finally find a mechanic shop that I want to return to!! read more

Mike is very helpful, personal and honest. We have taken both of our cars there and have been very satisfied.

Stopped by around 7:00pm after I noticed smoke coming from underneath my hood. Luckily there was still someone in the service department since I live 30 minutes away. Tommy went out of his way to assess the problem, fix what he could, and explain to me what was wrong. He made me feel comfortable driving home. Since he wouldn't accept a monetary tip I had to write a review to thank him! If I lived closer this would be my new shop. Thanks again!! read more

Tommy is the BEST! He is friendly, accommodating and totally competent. He goes the extra step and works as hard as I have ever seen anyone work! No matter how busy he is, he always takes the time to explain what is wrong with my car, what it will cost to repair, etc.. Prices are totally reasonable and fair, and I never get the sense that they are trying to stick me with repairs that don't need to be done. I give Tommy the 5 gold stars in all categories!!!! read more