Service and food was exceptional. Wonderful airport environment as well. Staff is fun and knowledgeable

Stopped by here for some food prior to my flight taking off from Richmond. I got the shrimp tacos ($20) and they came out in about 15 minutes. The food itself was just ok, especially the guacamole and tortilla. The shrimp was the only pretty decent thing as it was seasoned and warm. Staff and service was alright. Given the airport size, there isn't much other options. It will get the job done just don't expect anything fancy. Food(50%): 5.5 Staff/service(25%):6.0 Value(25%): 6.6 Overall: 5.9/10 read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Cross Grain Brewhouse - Richmond International Airport (RIC) The service at this location was deplorable. They have a sign that says "Seat Yourself," so I did. Unfortunately, every table in the area was dirty. I picked the least messy one, moved the leftover tip, crumbs, and straw trash to the corner, and sat down. It was 12 minutes before anyone even acknowledged me--this, after I said good morning to the waitress as she walked by. When the waitress (Katrina) finally came over, she immediately asked if I was ready to order--no greeting, no attempt to clean the table, no sense of hospitality. The restaurant wasn't busy, so there was really no excuse for the lack of attention. About five minutes later, she returned to clean the table and thanked me for my patience--though I couldn't help but feel it was because she noticed I had my Yelp app open. I ordered the Country Breakfast, which, oddly, doesn't come with toast or any bread. When I asked if toast was included, she flatly said no, without offering to add any. I had to ask what kinds they had and request it myself. The food arrived 27 minutes after I sat down--definitely not ideal for anyone catching a flight. The breakfast itself was just okay. * Eggs: overcooked and overly salted. * Potatoes: crispy but more like hash browns than home fries, also quite salty. * Bacon: salty, but at least cooked perfectly. * Toast: arrived with the meal but without butter, jelly, or any condiments. When I flagged her down to ask for butter, she seemed visibly annoyed and said it would "take a few minutes" since she had to go across the way to get it. (Not sure what way she was even referring too.) After that, I was never checked on again for refills or service. Prices are on the high side--my meal was in the low $20 range--but the portion size was decent. In this tipping culture, I tend to grade on four key factors: * Friendliness: C * Service: F * Accuracy of Order: A * Quality of Food/Taste: B- I come to Richmond frequently for work and had some extra time this morning, so I decided to give Cross Grain a shot. That was a mistake--I won't be doing it again. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Chicken Tinga quesadilla was really really good. The people beside me are eating burgers and hot chicken sandwiches they look amazing. read more

Cross Grain Brew House - Chicken Tinga quesadilla minus one slice so good - New American Near Me - Richmond, Virginia

Not bad! Which is mostly all I ask of airport food. It took about 25 minutes for the quesadilla to come out, so it wasn't speedy, but fortunately, this is a small airport and I could see my gate from the bar. The quesadilla was packed with chicken and had good flavor. I would have loved sour cream but the restaurant didn't have any. I enjoyed a good local IPA while I waited. All in all, so glad I stopped instead of getting on the plane hungry. read more

Cross Grain Brew House - Chicken quesadilla - New American Near Me - Richmond, Virginia

There aren't many restaurants available but this one seemed to be the most popular. They were busy with friendly customer service, plentiful beverage options and large food quantities. Prices are reasonable. My server seemed overwhelmed at times as he spilled someone's drink all over my receipt but he managed to keep rolling with the punches and not let it stop him. He had a good sense of humor. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

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I have to give it a 5 star based on the music selection alone. Every time I'm here, the music is hitting !!! Whitney, The Gap Band, Stevie.. WHO is the DJ!!?? Food isn't that good, but grab you a beer and tune out . read more

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This place sucks. The food cart was better. The only reason they're still open is because it's just them and a food cart on this side of the airport read more

Busy lil bar - seemed to be the only thing on the concourse. Service was on point, personal staff conversations near kitchen were a bit too loud, food was bar food but tasty and came out quick. Overall a good place to grab a bite and a beverage while waiting in Richmond airport. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

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Sandra was amazing! It was like being in an old school diner where the friendly waitress treats everybody like a regular. My breakfast burrito was piping hot and just right. Sandra even went out into the terminal to find me half hour later when I left my credit card. She takes care of her customers! read more

Shiela was GREAT. Very tentative and friendly. Great place to stop to kill time before your flight

Great service! Fast service for drinks and food. Highly recommended! The fries are perfect

Service is horrible. No one wants to work and they all have a scowl on their face. Asked for a menu and Dayron just completely ignored me. That was after being ignored for 24 minutes. This place sucks!! That being said, who are you going to tell. No in charge there and whoever owns it couldn't care less. No other choices. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Just objective The server was nice The coffee wasn't hot The food looked great Eggs were just warm Ham was a lot, but very salty It was food, but did not satisfy me in the end read more

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Extremely slow service despite dining here on a weekday afternoon with 6 servers. Our server barely made any eye contact with us or made any suggestions. Only eat here if you have a shit load of time on your hands and don't care if you miss your flight, because people who work here most certainly don't care if you miss your flight! read more

Great food, plenty of it. Had the curry chicken salad sandwich on sourdough, fresh, well spiced, and large, fresh lettuce and onions etc. The french fries were plentiful and very good. Bartender was pleasant and professional. Aware of the challenges of taking the rest of a meal on board without mucking up your luggage she brought both the overly large standard box which she knew I wouldn't take and as an alternative, sandwich paper to wrap the sandwich in plus three small paper bags. Putting each one inside another provided enough safety that I wouldn't have mayonnaise on shirts upon arrival. read more

This is the only true food option in terminal A and it isn't a very strong one. If you're in a rush, it's better to either bring food with you or get something from the Hudson news across from it. Food takes 15-20 minutes to come out. I will add that it was nice to be able to order a water bottle for your plane while you wait for your food. I felt a bit bad for the servers because all the guests were a bit moody and stressed about being late for their planes. Service was slow at the end, but my server was very kind. There are bar seats, booths, and normal tables in the space. I ordered the fried chicken sandwich. The chicken was a frozen cutlet that wasn't the best. It didn't sit well with me later. I also overheard the people next to me complaining about their hamburgers. This is the only warm food option in this terminal though. Perhaps I just didn't have luck with what I ordered. read more

Cross Grain Brew House - Chicken sandwich - New American Near Me - Richmond, Virginia

Cross Grain is the only other restaurant available (Market something had ads throughout the airport about their opening or whatever, but they were closed the entire time I was there). Back to Cross Grain, I went with the Nashville Chicken w/ Chips (fee if you want fries). I appreciate having the blue cheese, coleslaw and hot sauce in little containers, but why not just pour it all on the sandwich to begin with. A separate container for the chips was nice. I think they were trying to go for a sour cream variation, but it got too salty after awhile. Love the heat, pay no mind to my fire breathing, that's me enjoying myself! read more

Given the lack of food choices I think this place has a bad rep. The customer service was good. The shrimp po boy (although could be about $2 cheaper) was not bad at all. The margaritas were overly iced and too sweet but cheap and got the job done. Not a bad place to waste some time and eat food read more

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Had a LOT of time to spend in the airport so was looking for a chill place to post up to do some work at. This ended up being a really nice surprise for an airport bar. The beers I felt like were shockingly cheap and they had a nice selection. Bartender super friendly and attentive. Lots of plug/seating space to use a laptop at. Overall, a great option if that's what you're looking for. read more

I didn't even get to order food. The waiter forgot our drinks for 15 minutes and then came back like we never ordered. When we said we didn't want food right then, he asked us to leave due to high volume (there were multiple empty tables). He ignored us for an additional 30 minutes. I asked another waitress for help, she said she'd send him over. He still did not come over. Not only could we not order food, but he left us without a way to pay for our drinks. I will never come back here and this is my home airport. read more

Dining options in the airport are limited and you'll pay a premium for anything you get anyway. However, this place just seems too high for basically getting the same deep fried items you'd get at a bowling alley. Watched the lady next to me eat her salad with plastic utensils as well. I struggled through some fried mozzarella. It is what it is. However, a bright spot was the french fries seem fresh cut. However they try to push their "chips" on you for your side. I don't know, but I'd bet they up charge for wanting fries instead of the chips. Maybe not. read more

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This place is terrible. I try to give places the benefit of the doubt. But can't bite my tongue on this one. If you do have to come to Richmond make sure you eat before going to the airport because the dining options are limited and the service is beyond terrible. Of course everyone is "nice" but that is code word for "slow" and "error prone". Service (D) Super slow. I get it if the staff is working hard and trying to keep up. But not at this place - zero sense of urgency and lots of hanging out and inefficient work. Also I get in the south that the culture is different but this was super slow and super inefficient at an airport. As a former waiter I was cringing at the waitstaff not bringing out multiple orders or drinks for a table, not checking on tables, orders coming out of order, etc. it was like a random walk with no training. Family get togethers are more organized than this. So it 10 minutes for me to get a menu, and another 15 minutes for someone to take my order - after I had to flat someone down. The waitress who finally decided to hand me a menu wouldn't make eye contact - god forbid she has to do any work. And then another 20 minutes for a crappy burger and precooked frozen no brand fries to come out. It's not like they have an extensive menu. Biggest pet peeve is when tables are waited on out of order - and that occurred numerous times while I was there. If you sat near the path the waitstaff was walking you got lucky and actually got a menu, could place an order and get food before your flight. Quality (D) The burger and fries were not good. The burger was overcooked and I believer a frozen 1/4 patty while the fries were clearly frozen and reheated. Probably generic GFS or some other supplier frozen products. Not good and a complete waste. Value (D) It was around $22 for some crappy burger and fries. Not worth it by any stretch. Complete ripoff. My expenses were being paid for and I still didn't want to leave a generous tip. Not sure where any of the positive reviews are coming from. I am assuming from locals or individuals who are drunk. Maybe individuals who have never dined at a "fancy" airport bar/restaurant/internet hub. I'm warning you in advance get food prior to going to the Richmond airport. I'm sure one company has a monopoly on dining options so they are all terrible. read more

Cross Grain Brew House - Burger and fries - New American Near Me - Richmond, Virginia

Zach is an awesome bartender! Great spot to grab a drink while awaiting JetBlue flight

Best breakfast burrito I've ever had at an airport! NO filler stuff, just eggs, meat, cheese. Perfect temp. Good size, friendly quick service, close to the gates. Note that they do not serve anything besides breakfast items during breakfast hours but their food is pretty damn good and not too many other options nearby here. read more

Cross Grain Brew House - Breakfast burrito with sausage egg and cheese in perfect proportion, side potatoes. - New American Near Me - Richmond, Virginia

Valerie at RIC was outstanding!! Thank you for the great ring/jewelry stories and for helping to calm my traveling nerves! God Bless you sister. Much Luv!!! read more

Charged me $40 for the tip instead of $4. Buyers beware. You can't talk to anyone because there's only an email.

Val was amazing. She was very friendly, and had great recommendations for food and beer.

our server Armando was super friendly and helpful! Good food spot in the Richmond Airport!

Ordered some scotch. I got such tiny portion with just lot of ice. Over $13 for 3 drops (less than 1 gulp) of scotch. Very disappointing.

I waited over 15min to get a server to even come to my table. Then I asked for a water and never received it so I left after 30min to go look at other options around. I came back because this was the only sit down restaurant in the terminal. I sat at the bar and waited another 10min for a server. I asked for a water to start. Never received one. He came back and asked if I decided to order and if I wanted something to drink. I asked for a menu and a water. He stated, "I'm not giving you a water until you order." I stated that is not allowed and I plan to order just not sure what I wanted yet. He stated, "I'm just telling you how it is." He came back again 15min later and asked if I wanted to order. I stated what I wanted and I wanted it to-go because I was tired of the rudeness at this point. He took my order and brought me a to-go water. The order came out about another 15min later. I signed my check and left. The food is a little bland and has very little flavor. It looks great but not the best taste. Almost artificial and like a can cheese kind of taste. The overall feel of the place was that they didn't care if you ate or not and were not very friendly. It is unfortunate that this is the only restaurant option in the terminal, especially when your flight is delayed for multiple hours. read more

Tried to stop in for a beer and first, no tables cleared off and no service. Went to the bar to order a beer and was told that I'd have to wait for a server. Once I serve the ticket came quickly, but after forty five minutes, the drink never showed up. Overheard the bartender arguing with some customers, claiming that they were not his customers. Yelling obscenities back and forth no professionalism at all. Did not attempt to help the servers. Or ease the situation at all. Would not recommend this place to anyone rude dirty, no customer service, no consideration for the customer, and the bartender was completely unprofessional. read more

Armando was the best server, very attentive and friendly. They had great food, definitely recommend.

Absolutely mid, over priced airport food. Which is fine, i mean it's an airport. Service was clearly overwhelmed but also, on par for an airport bar. Management may want to consider QR code ordering and payment. However, what's not on par for an airport bar was how sick i got later that night. Be weary of the chicken tenders.... read more

I repeat, eat before you come to the airport Roger that. this establishment is understaffed. You only get attention every 7 to 15 minutes. I ordered the chicken tenders and fries...2 they give you a container of ranch or honey mustard The chicken was lukewarm when it came out, and then when I felt the fries and wanted to tell the waiter to make a new batch... nope I took 15 minutes which means they were colder than ever. I ended up paying for the food and not even getting a new serving. did you hear me from one fellow traveler to the next eat before you come they don't even have Starbucks read more

During the day this place is decent. Val at the bar is great. Anytime else, disorganized. Takes 1 hour to get a drink or food at a table. This is the only place in terminal A with hot food and a bar. Unfortunate as under better management this place would kill it. read more

Armando & Valerie were amazing!!! I was so upset that my flight kept on getting delayed but they continuously brightened the mood. I appreciate them so much!! read more

Absolutely atrocious. Place bills itself as a brew house and has a chalk board of beers. When I ordered the Pilsner, waiter left and told me that didn't have the Pilsner. I then asked for a lager, but they didn't have that one either. OK, weird for a brew house but fine. Food: Ordered the fried fish with fries. Waiter came back twice to make sure I wanted it with fries. When it finally arrived, it came with - you've guessed it - chips. But the worst part: Took one bite of the fish and it was still half frozen. At that point I asked for the meal to be comped and got out of there. Here's hoping I don't get sick on my flight. Previous reviews are also right about service being slow and totally random. Probably the worst experience I've had anywhere, ever. As others said, make sure you eat before you get to the airport. read more

Four of six taps are down and running out of canned alternatives as well as no dishwashing to keep up with volume. Staff is polite, but for the numbers of folks wearing company tee shirts, someone could be working to resolve shortages at this busy RIC airport location. Surprised a "brew house" is out of brew. read more

Breakfast wrap with eggs and bacon is great. Excellent service by Armando. Music is awful. read more