Once again, I am absolutely amazed by the outstanding service I received from Savannah! She never ceases to impress me. Savannah has the personality of a truly wonderful person and the work ethic of a star. She tends the bar like no one else I've ever seen--always attentive, professional, and never missing a beat. Every time I come through Richmond International Airport, I look forward to seeing Savannah, chatting with her, and enjoying myself while I wait for my flight. She always makes the experience that much better. Thank you, Savannah, for consistently providing such incredible service. You are truly one of a kind! read more

Sandra is awesome! Very friendly and great service!!!! Great selection! 10/10 service definitely will come back just to hang out with her!!!

I had such a great experience at this restaurant before my flight. Savannah was my bartender & she took the absolute best care of me! She was very attentive, constantly checked in to make sure everything thing was okay & had fast service!! read more

Not many places it seems for sit down options, these guys were available so we decided to give them a try. Drinks, Iced tea & Pepsi not bad, no room for beer before flying. On the food we had the Chicken Quesadilla, it was very good nice size, good amount of cheese it was tasty & the Burger w fries, very good as well good fries. Decent size location, u can just grab drinks easy enough menu, service was good & quick which worked for us since we had limited timing before our flight. Decent place for drinks & food, reasonable prices we enjoyed our food & drinks. read more

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When you're really the only restaurant food in the terminal, you don't have to be good, and that's the philosophy this establishment has seemed to take to heart. First things first, if you have a party of three do not sit at a table that has two chairs and borrow one from a four chair table that only has one person sitting at it. An angry woman will come running out and yell at you. This is actually the first time I've ever had a situation where the food came out before our nonalcoholic drinks (fountain sodas). When our food arrived, I asked where the drinks were and I guess she forgot. Everything on the menu is $18-$22 and the portions are rather small. Expect a line to get in. 1/5 stars- Chicken tenders, previously frozen, and they are processed 2/5 French fries are dry and crunchy 3/5 burger and chips Do yourself a favor and eat before you leave or bring snacks on the plane so you can exit the airport and eat at one of the many good restaurants in the area. read more

I wouldn't expect a super quick meal here, but the food we ordered was surprisingly tasty. My boyfriend ordered the curried chicken salad sandwich immediately upon sitting down. The drinks were way overpriced for mediocre options, so we stuck with water. I couldn't find anything I wanted to eat -- their menu is heavy on chicken and I don't eat that -- so I asked for a side of fries. Our server offered to upgrade my boyfriend's side from chips to fries for $1.50 extra, as otherwise the fries on their own cost a whopping $9. I thought that was super super nice of him. My boyfriend enjoyed the sandwich and we ate every last fry! read more

Cross Grain Brew House - Curry chicken salad sandwich with fries - New American Near Me - Richmond, Virginia

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Stopped by here for some food prior to my flight taking off from Richmond. I got the shrimp tacos ($20) and they came out in about 15 minutes. The food itself was just ok, especially the guacamole and tortilla. The shrimp was the only pretty decent thing as it was seasoned and warm. Staff and service was alright. Given the airport size, there isn't much other options. It will get the job done just don't expect anything fancy. Food(50%): 5.5 Staff/service(25%):6.0 Value(25%): 6.6 Overall: 5.9/10 read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Waiter; Ameen, was fantastic! He kept making excuses for the amazingly slow bar staff! Our drinks took 25 minutes to be ready! Considering they were a beer and a wine, requiring little to no prep! Also the music was louder than airport announcements! Causing missed flights! read more

Terrible service!!!! Wait time was awful everyone complained.. Food was cold and took forever .... They were truly unprofessional and bot on point. I hope they make ot right.. This has been the worst service ever... read more

Cross Grain Brewhouse - Richmond International Airport (RIC) The service at this location was deplorable. They have a sign that says "Seat Yourself," so I did. Unfortunately, every table in the area was dirty. I picked the least messy one, moved the leftover tip, crumbs, and straw trash to the corner, and sat down. It was 12 minutes before anyone even acknowledged me--this, after I said good morning to the waitress as she walked by. When the waitress (Katrina) finally came over, she immediately asked if I was ready to order--no greeting, no attempt to clean the table, no sense of hospitality. The restaurant wasn't busy, so there was really no excuse for the lack of attention. About five minutes later, she returned to clean the table and thanked me for my patience--though I couldn't help but feel it was because she noticed I had my Yelp app open. I ordered the Country Breakfast, which, oddly, doesn't come with toast or any bread. When I asked if toast was included, she flatly said no, without offering to add any. I had to ask what kinds they had and request it myself. The food arrived 27 minutes after I sat down--definitely not ideal for anyone catching a flight. The breakfast itself was just okay. * Eggs: overcooked and overly salted. * Potatoes: crispy but more like hash browns than home fries, also quite salty. * Bacon: salty, but at least cooked perfectly. * Toast: arrived with the meal but without butter, jelly, or any condiments. When I flagged her down to ask for butter, she seemed visibly annoyed and said it would "take a few minutes" since she had to go across the way to get it. (Not sure what way she was even referring too.) After that, I was never checked on again for refills or service. Prices are on the high side--my meal was in the low $20 range--but the portion size was decent. In this tipping culture, I tend to grade on four key factors: * Friendliness: C * Service: F * Accuracy of Order: A * Quality of Food/Taste: B- I come to Richmond frequently for work and had some extra time this morning, so I decided to give Cross Grain a shot. That was a mistake--I won't be doing it again. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Chicken Tinga quesadilla was really really good. The people beside me are eating burgers and hot chicken sandwiches they look amazing. read more

Cross Grain Brew House - Chicken Tinga quesadilla minus one slice so good - New American Near Me - Richmond, Virginia

Not bad! Which is mostly all I ask of airport food. It took about 25 minutes for the quesadilla to come out, so it wasn't speedy, but fortunately, this is a small airport and I could see my gate from the bar. The quesadilla was packed with chicken and had good flavor. I would have loved sour cream but the restaurant didn't have any. I enjoyed a good local IPA while I waited. All in all, so glad I stopped instead of getting on the plane hungry. read more

Cross Grain Brew House - Chicken quesadilla - New American Near Me - Richmond, Virginia

Leaving a positive review for Valerie at Cross Grain. My husband had an awful morning at the terminal...his initial flight was canceled, then his second flight was delayed for no reason. He had not ate anything all day because he was on the phone fighting with the airlines trying to be able to make it to his connecting flight. He went to Cross Grain and Valerie was so very nice to him. She provided stellar customer service and she was the friendly face he needed to encounter in such a chaotic day. This just shows even when you feel defeated there is always someone in place to make you see the light at the end of the tunnel. Thank you Valerie for all you did to help make Ken's day so much better. Keep up the great work! read more

There aren't many restaurants available but this one seemed to be the most popular. They were busy with friendly customer service, plentiful beverage options and large food quantities. Prices are reasonable. My server seemed overwhelmed at times as he spilled someone's drink all over my receipt but he managed to keep rolling with the punches and not let it stop him. He had a good sense of humor. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

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I have to give it a 5 star based on the music selection alone. Every time I'm here, the music is hitting !!! Whitney, The Gap Band, Stevie.. WHO is the DJ!!?? Food isn't that good, but grab you a beer and tune out . read more

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Staff was not friendly at all and the service was completely horrible. Waited forever to get our drinks and we won't even talk about getting a refill. The burger was actually disgusting, if you plan of getting that just expect it to not be beef! The prices are crazy for what the food is, not good at all. read more

Busy lil bar - seemed to be the only thing on the concourse. Service was on point, personal staff conversations near kitchen were a bit too loud, food was bar food but tasty and came out quick. Overall a good place to grab a bite and a beverage while waiting in Richmond airport. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

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Sandra was amazing, professional, hardworking, and a great personality!!! Food was very good, we had wraps and the potatoes were delish.

Great service! Fast service for drinks and food. Highly recommended! The fries are perfect

Service is horrible. No one wants to work and they all have a scowl on their face. Asked for a menu and Dayron just completely ignored me. That was after being ignored for 24 minutes. This place sucks!! That being said, who are you going to tell. No in charge there and whoever owns it couldn't care less. No other choices. read more

Cross Grain Brew House - New American Near Me - Richmond, Virginia

Just objective The server was nice The coffee wasn't hot The food looked great Eggs were just warm Ham was a lot, but very salty It was food, but did not satisfy me in the end read more

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This is the only true food option in terminal A and it isn't a very strong one. If you're in a rush, it's better to either bring food with you or get something from the Hudson news across from it. Food takes 15-20 minutes to come out. I will add that it was nice to be able to order a water bottle for your plane while you wait for your food. I felt a bit bad for the servers because all the guests were a bit moody and stressed about being late for their planes. Service was slow at the end, but my server was very kind. There are bar seats, booths, and normal tables in the space. I ordered the fried chicken sandwich. The chicken was a frozen cutlet that wasn't the best. It didn't sit well with me later. I also overheard the people next to me complaining about their hamburgers. This is the only warm food option in this terminal though. Perhaps I just didn't have luck with what I ordered. read more

Cross Grain Brew House - Chicken sandwich - New American Near Me - Richmond, Virginia

This place sucks. The food cart was better. The only reason they're still open is because it's just them and a food cart on this side of the airport read more

Service and food was exceptional. Wonderful airport environment as well. Staff is fun and knowledgeable

Sitting here waiting on my flight, getting some work done. Great spot, I can see the tailwing for my flight departing from gate a10 - yum food, very friendly and helpful staff. shout out to Sandra and Val. Y'all are the best! read more

Sandra was amazing! It was like being in an old school diner where the friendly waitress treats everybody like a regular. My breakfast burrito was piping hot and just right. Sandra even went out into the terminal to find me half hour later when I left my credit card. She takes care of her customers! read more

Extremely slow service despite dining here on a weekday afternoon with 6 servers. Our server barely made any eye contact with us or made any suggestions. Only eat here if you have a shit load of time on your hands and don't care if you miss your flight, because people who work here most certainly don't care if you miss your flight! read more

Shiela was GREAT. Very tentative and friendly. Great place to stop to kill time before your flight

Great food, plenty of it. Had the curry chicken salad sandwich on sourdough, fresh, well spiced, and large, fresh lettuce and onions etc. The french fries were plentiful and very good. Bartender was pleasant and professional. Aware of the challenges of taking the rest of a meal on board without mucking up your luggage she brought both the overly large standard box which she knew I wouldn't take and as an alternative, sandwich paper to wrap the sandwich in plus three small paper bags. Putting each one inside another provided enough safety that I wouldn't have mayonnaise on shirts upon arrival. read more

Cross Grain is the only other restaurant available (Market something had ads throughout the airport about their opening or whatever, but they were closed the entire time I was there). Back to Cross Grain, I went with the Nashville Chicken w/ Chips (fee if you want fries). I appreciate having the blue cheese, coleslaw and hot sauce in little containers, but why not just pour it all on the sandwich to begin with. A separate container for the chips was nice. I think they were trying to go for a sour cream variation, but it got too salty after awhile. Love the heat, pay no mind to my fire breathing, that's me enjoying myself! read more

Given the lack of food choices I think this place has a bad rep. The customer service was good. The shrimp po boy (although could be about $2 cheaper) was not bad at all. The margaritas were overly iced and too sweet but cheap and got the job done. Not a bad place to waste some time and eat food read more

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Dining options in the airport are limited and you'll pay a premium for anything you get anyway. However, this place just seems too high for basically getting the same deep fried items you'd get at a bowling alley. Watched the lady next to me eat her salad with plastic utensils as well. I struggled through some fried mozzarella. It is what it is. However, a bright spot was the french fries seem fresh cut. However they try to push their "chips" on you for your side. I don't know, but I'd bet they up charge for wanting fries instead of the chips. Maybe not. read more

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Had a LOT of time to spend in the airport so was looking for a chill place to post up to do some work at. This ended up being a really nice surprise for an airport bar. The beers I felt like were shockingly cheap and they had a nice selection. Bartender super friendly and attentive. Lots of plug/seating space to use a laptop at. Overall, a great option if that's what you're looking for. read more

This place is terrible. I try to give places the benefit of the doubt. But can't bite my tongue on this one. If you do have to come to Richmond make sure you eat before going to the airport because the dining options are limited and the service is beyond terrible. Of course everyone is "nice" but that is code word for "slow" and "error prone". Service (D) Super slow. I get it if the staff is working hard and trying to keep up. But not at this place - zero sense of urgency and lots of hanging out and inefficient work. Also I get in the south that the culture is different but this was super slow and super inefficient at an airport. As a former waiter I was cringing at the waitstaff not bringing out multiple orders or drinks for a table, not checking on tables, orders coming out of order, etc. it was like a random walk with no training. Family get togethers are more organized than this. So it 10 minutes for me to get a menu, and another 15 minutes for someone to take my order - after I had to flat someone down. The waitress who finally decided to hand me a menu wouldn't make eye contact - god forbid she has to do any work. And then another 20 minutes for a crappy burger and precooked frozen no brand fries to come out. It's not like they have an extensive menu. Biggest pet peeve is when tables are waited on out of order - and that occurred numerous times while I was there. If you sat near the path the waitstaff was walking you got lucky and actually got a menu, could place an order and get food before your flight. Quality (D) The burger and fries were not good. The burger was overcooked and I believer a frozen 1/4 patty while the fries were clearly frozen and reheated. Probably generic GFS or some other supplier frozen products. Not good and a complete waste. Value (D) It was around $22 for some crappy burger and fries. Not worth it by any stretch. Complete ripoff. My expenses were being paid for and I still didn't want to leave a generous tip. Not sure where any of the positive reviews are coming from. I am assuming from locals or individuals who are drunk. Maybe individuals who have never dined at a "fancy" airport bar/restaurant/internet hub. I'm warning you in advance get food prior to going to the Richmond airport. I'm sure one company has a monopoly on dining options so they are all terrible. read more

Cross Grain Brew House - Burger and fries - New American Near Me - Richmond, Virginia

Best breakfast burrito I've ever had at an airport! NO filler stuff, just eggs, meat, cheese. Perfect temp. Good size, friendly quick service, close to the gates. Note that they do not serve anything besides breakfast items during breakfast hours but their food is pretty damn good and not too many other options nearby here. read more

Cross Grain Brew House - Breakfast burrito with sausage egg and cheese in perfect proportion, side potatoes. - New American Near Me - Richmond, Virginia

I didn't even get to order food. The waiter forgot our drinks for 15 minutes and then came back like we never ordered. When we said we didn't want food right then, he asked us to leave due to high volume (there were multiple empty tables). He ignored us for an additional 30 minutes. I asked another waitress for help, she said she'd send him over. He still did not come over. Not only could we not order food, but he left us without a way to pay for our drinks. I will never come back here and this is my home airport. read more

Zach is an awesome bartender! Great spot to grab a drink while awaiting JetBlue flight

Tried to stop in for a beer and first, no tables cleared off and no service. Went to the bar to order a beer and was told that I'd have to wait for a server. Once I serve the ticket came quickly, but after forty five minutes, the drink never showed up. Overheard the bartender arguing with some customers, claiming that they were not his customers. Yelling obscenities back and forth no professionalism at all. Did not attempt to help the servers. Or ease the situation at all. Would not recommend this place to anyone rude dirty, no customer service, no consideration for the customer, and the bartender was completely unprofessional. read more

Valerie at RIC was outstanding!! Thank you for the great ring/jewelry stories and for helping to calm my traveling nerves! God Bless you sister. Much Luv!!! read more

Charged me $40 for the tip instead of $4. Buyers beware. You can't talk to anyone because there's only an email.