On the day of my appt I checked in 5 mins early, the receptionist sat me in the stylist chair and the stylist came out 5 mins after my appt time. 1st issue. I advised the stylist I have heat damage and damage from bleaching. The hair wash was nicely done but the actual styling was terrible. I have thinner hair so separating each thin curl was alittle strange. My curls are typically clumped together. A LOT OF HAIR SPRAY WAS USED. I walked in with silky soft hair (which she said 2x) I left out with extremely stiff & dry hair. The cut I received was a trim when I expected each curl to cut individually. 2nd issue. Then I went to check out and still charged me $175 for the service. The owner saw me sitting in the chair and saw me checking out knowing I didn't look happy and my hair looked terrible. I walked out the building feeling embarrassed as my hair looked terrible. Charging someone full price when their hair looked a complete mess is not ok. 3rd issue. I actually went home had to wash the crazy amount of hair spray out my hair, add some oil for moisture (which the stylist never used), I cut my ends and styled correctly. This was not the salon for me or for anyone who is African American or of a mixed race. I would truly appreciate a refund because I didn't learn anything from the stylist & my hair looked worse than I came in. read more

Cross & Co. Salon - Hair Salons Near Me - Plano, Texas

See all

Regina was my stylist and was absolutely phenomenal! Not only did she bring my sad curls back to life + shape them perfectly, she educated me about so many things so that I can have the most out of my curls. She was such a welcoming and sweet presence; I came in nervous and when I left it was with ease and a big smile. Thank you so much!! read more

This was my first time at Cross and Co. and i will be back! Regina was my stylist, this was my first time getting a curly cut and she did an amazing job educating me and showing me how to style my hair. I highly recommend Regina and this salon to those with textured hair! read more

UPDATE: I appreciate your response and do have a better understanding of your point of view. I think, as a customer it would have been a better experience to perhaps have been offered the option of scheduling twice versus just saying that you don't split appointments. But I will change my rating as I believe it was more communication error than anything else. I was so excited to book at this location! I called and explained my hair texture and was recommended to book an appointment with Michaela. I tried doing so online for color and cut and wasn't able to, so I emailed them. They explained that Michaela doesn't do color but another person could do the color and cut. I explained that I was interested in getting my haircut with Michaela but would be happy to see someone else for the color. I further explained that I'd be driving in from out of town, so ideally we could find a date for back to back appointments. I have been at other salons where there is a similar situation and I just book an appointment with each person, no problem. Well apparently you have to get all of your services with the same person as they do not split services. But she doesn't do hair color so... I need to get my haircut by someone else just to get color done?? This seems so bizarre to me. I don't mind having an appointment with multiple people on the same day and I don't mind paying for 2 different services so what's the problem? I purposely waited to write this review to see if perhaps someone would get back to me but as you can see, no response. read more

Cross & Co. Salon - Hair Salons Near Me - Plano, Texas

I didn't just get a haircut. I got an education! Desi talked the whole time and I learned so much; about product, styling, care, etc. The whole experience was interactive and I never had to wonder what she was doing or putting in my hair because she explained it all as she went. I had several inches cut off and love the outcome. Desi is amazing and I highly recommend this place! read more

Cross & Co. Salon - Hair Salons Near Me - Plano, Texas

DFW's original curly hair focused salon! I learned a lot from Erica as a client and a hairstylist in her trainings. Highly recommend her to teach future professionals interested in learning more about curly hair. read more

Updating my review because I took another chance and went to Mercedes and got my curls cut two weeks ago. She was so sweet and knowledgeable- she had a similar curl pattern as me so I felt like she could understand what I wanted and how best to style my hair. I scoured her Instagram page first to look at all the before and after a she posts and it's clear she really knows how to cut and style curly hair. My first experience at this salon was not great but I can tell now that it was likely just that particular stylists and it doesn't look like she's there any more. I guess my advice would be to really look at each of the stylists available and determine which looks most capable of cutting your hair based on her body of work and even her curl pattern-- I truly think this matters. Curly hair takes some empathy and understanding- if you have curly hair, you've had bad cuts before, you've had someone not know how to style it, you know what it feels like to have a stylist not understand. I think this salon really works hard to cater to curly hair and I don't think my first experience there was necessarily indicative of what most people experience. I fully trust Merecedes to cut my hair- in fact I prebooked with her for next time! Good luck fellow curly's! read more

Lorens did an INCREDIBLE JOB!!! She was super nice and fun to be around! She made me feel so comfortable and asked the right questions!!! Definitely coming back!! read more

Cross & Co. Salon - Curly Cut & Styling w/Coaching - Loren's is amazing! - Hair Salons Near Me - Plano, Texas

II will be going back to Cross & Co for my future curly cuts. Desiree was knowledgeable and even taught me a new way to style my hair. I got my first "culy cut" at another salon, but I wasn't thrilled with the haircut, style or the products used in my hair. I got my second curly cut at Cross & Co and I was much happier with the end results. I started a complete hair detox about six months ago and started following the Curly Girl Method after DECADES of heat damage. Desiree recognized my hair journey and listened to my personal preferences. When I asked for her professional input on what I should or should not do with my hair, she offered her honest professional advice. This probably saved me from deciding on haircut that was probably not right for my hair density and texture. I liked that the salon doesn't prescribe by one "curly cut" method (i.e. deva or rezo cut), but they personalize each cut and style. For me, I wanted the opportunity to wear my hair straight now and then, because I can stretch out my curls without using heat. Therefore, a haircut that looked good with curly or wavy/straight hair was important to me. Also, I really like that the salon uses Innersense Beauty products, which are cleaner and healthier than anything I've seen other salons use. read more

I went here for my first curly cut ever. I booked a "cut & style with curl coaching" with Erica. It was so great! First of all, I'm in love with my curlsfor the first time. My cut is amazing! Better yet, Erica was so helpful and kind. I've been on a curly girl journey for a year but she really explained everything to me in a way that made sense for my particular hair. It has made all the difference. I know the feeling of walking out of a salon with your A+ hair game but not knowing how to recreate it. Not the case here. Erica explained everything in detail and even told me how to create different results along the way. I highly recommend! They're all for safety & masks and they're incredibly nice folks. read more

Cross & Co. Salon - After/Before - Hair Salons Near Me - Plano, Texas

I have given myself three quarantine cuts. The last time I got a professional supposedly "ouidad" certified haircut, I left looking like Monica from Friends when she went to the Bahamas. It was so bad I literally went home and showered and felt worse than when I went. I was super hesitant to go today, and came out absolutely fascinated. I left feeling fabulous. Victoria was still training, so Erica had some input. But the entire thing from start to finish was amazing. They were all fun to talk to and answered all my questions. They didn't try to sell me products and used the same stuff that I eventually bought because my hair has never looked so good. My curls look AMAZING. I'll be back soon, and will definitely send all my curly haired friends their way! read more

If you're looking for a salon that specializes in curly hair, this is it. My 16 year old had her first professional hair cut on her very long, thick and dense 3C hair. It was a wonderful experience and we will be back! read more

Best curls in DFW. I am happy i found them. i followed the owner of salon for a long time and compared to others but she is just the best. My favorite part is if you want faster appointment or even cheaper, she has students who are just the same good as her, and she is checking the process. My hair routine definitely improved after their tips and recommendations. read more

Kailen was great. She explained what she was doing through the entire process which I found super helpful as I definitely needed some help when it came to best practices. Overall the vibe was really nice and everyone seemed friendly. :) read more

I had been following this salon for a while and saw on Instagram they were requesting models for cut and colors. I inquired and immediately began correspondence through DMs. We scheduled an appointment and I was repeatedly asked for pictures of my hair; it took me a day or two but I sent the photos. After my hair photos were sent, correspondence stopped. It took about 2-3 days to receive a response back. I was told they were not able to color my hair but they were able to cut it. I really wanted my hair colored and asked for that service alone and i was told they were unable to do coloring as a stand alone service; as it was a lengthy process. I saw all week on Instagram, the salon promoting their stylists coloring hair. On this particular day, they just posted about needing clients for coloring appointments for the following week. I asked why would they continue to promote needing clients when I was being declined? I was told their stylists were only being trained on low density or short haired clients, for coloring. I believed they were being discriminatory to thicker hair textures. As a curly hair salon, curly hair comes in all textures not just 2/3 textures, which I mentioned. I did not understand why they would only train their stylists on certain textures or why it was not mentioned online they only wanted a certain hair textured client. They of course, denied discriminating and stated they would be more specific when asking for clientele. (They have not!) All in all, I was very disappointed in this salon and how they handled me. I believe all hair is beautiful and as a hair stylist it is your job to make your client feel that way. This salon dropped the ball. read more

The cut was good but I wasn't a fan of the way my hair was styled. My curls were broken up and smothered in gel. It dried looking like a wet poodle, unfortunately. I've gotten my hair styled at another curly cut spot and it was a lot bouncier, big, luscious curls read more

I have thick and course textured hair with tight curls. I have always had bad experiences going to salons and just getting a cut. I either get the hair stylists with the look of fear on their face when they see me or I get the ones that want to 'play' in my hair and still end up butchering the cut. So I've always been fearful of salons. Going into the salon I was nervous but yet excited to hear that there's FINALLY a salon out there that specializes in curly hair with all different textures! As soon as I stepped into the salon it was a relief to see that every single client and stylist (and receptionist) had curly hair! It brings a sense of comfort in knowing they all have had similar curly hair troubles. My stylist, Desiree was just so patient and understanding. As soon as I sat down in the chair she asked me what my desired hair look was and allowed me as much time as I needed to explain and show her pictures that I had saved. Through the cut, wash, and style she coached me through the what, why, and how to achieve the look on my own. When I was through I couldn't believe how amazing my hair looked! I felt amazing in my own hair! For once I truly was excited that I could own my curls and be proud of my natural hair. This team went beyond my expectations! read more

Cross & Co. Salon - Hair Salons Near Me - Plano, Texas

Desiree is great! I switched to Cross & Co a few months ago as my previous curly girl stylist was too far from my area. She is always giving me great tips and instructions to work product in at home and create those salon looks. Love that I found Cross &Co and love my stylist - Desiree. Visit them today, you won't be disappointed! read more

I have gone here 3 times, twice for myself and once for my niece. Each time I have seen Daniela. She is very good at what she does and incredibly knowledgeable. She also takes into consideration how much time you are willing to spend on your hair and what you like in curly hair (volume, definition, or both). She was also very good with my niece who had never styled her hair curly previously. I cannot recommend her enough for anyone with curly hair looking for a stylist. read more

Beautiful and welcoming environment! Excellent management and staff. Give them a try! You will not be disappointed!

I can't say anything but good things about my experiences. My first time getting a curly cut by Erica was great. I did a complete change in hair styles. She walked me through the process and the products she was using to keep my style. She is full of knowledge for all types of curly hair. My second time for reshaping was great too. I have no complaints. I hope to color my hair with her in the future as well. The location and salon and in a good area. The inside is cozy and welcoming too. Her aura and personality are even more welcoming. read more

See all

I had an appointment today with one of the junior hair stylist who did a great job! She explained everything she was doing, she was very polite and focused. A more experienced stylist maybe owner stepped in to make suggestions and clarify decisions. It was a very good experience. I'd go back for sure! read more

Just walking into this salon was a wild experience for me. I have never walked in somewhere and been surrounded by so many curly-haired people. I have fine hair that is prone to frizz which I've always hated. Cierra worked gave me a great cut, helped me manage the frizz, and kept me laughing throughout the appointment. I have never colored my hair before and Cierra helped me pick a beautiful color. Cierra taught me how to put products into my hair to minimize frizz and emphasize my curls. I have never received so many compliments over my hair, in my whole life. I can't stop looking at my hair! If you're looking for a salon that makes you feel at ease, wants to help you achieve your best hair, and wants you to look your best, look no further than Cross & Co. read more

Great experience from start to finish. Been curly-haired for 56 years, and Cierra just gave me one of the best haircuts I've ever had. Thanks, Cierra! Lovely, sweet person and she gave me great info about the products and styling techniques she used. I'm so fired up I have this salon 1 mile from my home! But, if it were further, I'd drive. If you're frustrated with stylists who aren't giving you what your curly hair needs, GO HERE. Great salon with friendly, comfortable vibe. Awesome all around. Thank you! read more

Desiree is the best. She really knows how to cut thick, frizzy, curly hair and navigate "curly hair trauma". I gave her my laundry list of woes caring for my hair and needing a low maintenance routine to keep my hair healthy and cut down on the frizz. Desi delivered. Not only did she cut my hair with care and attention to each and every curl, she taught me how to maintain my hair without too much hassle. I can't even fault her on the upsell for the product because it has worked better than the dozen drug store AND professional curly hair products I've trailed over the years. Defined curls, low frizz, no crunch, just perfect. Will definitely be going back and if you have "curly hair trauma", you should too! read more

Best haircut of my life!! Daniela was absolutely amazing with my first ever curly cut and style today! She was so kind and helpful when teaching me how to properly care for my curls. I am amazed by the transformation my hair had from this experience. I never thought it could ever look so defined, soft, shiny, and voluminous! I was so nervous before coming to my appointment, but right when I stepped into the salon I was put as ease as I saw other clients getting their curly cut/style because they all looked amazing! It was so nice to finally go somewhere that specializes in curly hair and clearly has the expertise to work with all curl types. Every stylist I saw today did a wonderful job with their clients and everyone left their appointments extremely happy with their results. I will definitely be coming back for my next haircut! read more

Daniela is amazing! She is so kind and knowledgeable! My hair looks amazing! She was incredibly patient with me and made sure to understand my desires. The whole process was smooth and the salon has an amazing vibe! read more

I started taking care of my hair and trying to revive the natural curls I have. Part of the process is getting a dry cut after some searching I found Erica and it was such a blessing. I don't have the tight curls but do have waves. She took the time to teach me how to wash, style my hair and diffuse to get me the best curls I've ever had. The products she uses are what many call curly girl method approved and they are a good way to get introduced to a new brand one might have not heard off. She's not a pushy sales person, in fact I had to ask to purchase them which is always a good feeling. She is a good conversion too which always makes the time go by faster. read more

haircut was fine, but customer service was awful. they apparently have some glitch in their computer system where the confirmation emails that are automatically sent out have the wrong time zone. Despite the receptionist admitting this is a problem many other customers have experienced they made no effort to rectify the situation. i was blamed for being late even after I showed them the confirmation email from their salon with the incorrect time. i was told they would have to end the appointment with our finishing because I was late. the receptionist was also just over all very unprofessional. dressed in a dirty oversized sweatshirt and barely made eye contact. not the kind of treatment you expect from a place that charges $150+ for a haircut. read more

Erica was awesome. She gave me a great cut and even better advice on products and styling techniques!

I asked for a haircut with layers and face framing, and I left with a trim (2-3inches) that I paid $150 for after two and a half hours. When it was "done" my hair was not presentable and I had to redo it the same day. I booked with Vonnie and wouldn't recommend. read more

Loved my cut with Vonnie today!! She is amazing. So knowledgeable and patient. I learned a ton, which was the gravy on top of leaving feeling fabulous. Thanks Vonnie! You're the best. See you again soon! read more

So first of all, I would love to say that I absolutely LOVE my hair. I showed her a couple of photos that I liked and she was able to match it to exactly what I was looking for. She's knowledgeable, friendly and accommodating. I will definitely be going back to Erica again! read more

Cross & Co. Salon - The amazing before and after! - Hair Salons Near Me - Plano, Texas

I had been following Cross&Co for a few months now, on instagram and was finally able to book an appt on Wednesday. My stylist was Daniela! I was a bit nervous coming in as this was my first time coming to a curly hair specialist but I think my hair turned out beautiful! Daniela was so informative and kind, I honestly had the best time. All the girls in the salon were so friendly and high spirited, it was like a dream being in there being around other people who had my hair! Daniela coached me thru how to better maintain the type of curls I'm going for and gave me the exact cut I was wanting. I'll definitely be coming back again in a few months! Thank you so much for the great experience and such a positive environment for us curly girlies!! read more

It's hard finding that perfect stylist! Especially, in DFW area. Erica is personable and very fun to be around. She has been the only stylist to get my hair exactly how I like it and always exceeds my expectations! I haven't seen her for my hair in a while, and I'm telling you I finally feel like my old myself again. Go see her, I promise you won't be disappointed! read more

Cross & Co. Salon - Hair Salons Near Me - Plano, Texas

It was my first time coming to this salon and my hair stylist did amazing! Daniella cut my hair exactly the way I wanted it and knew how to properly wash, cut, and style curly hair. She was super friendly too! read more

It can be hard finding a true curly hair stylist... Erica worked wonders on my hair though & walked me through every step of the way styling it! I loved all of the suggestions to help me style at home & get the same results that I walked out with in the salon. read more

I have know Erica for years. We first met when I was focused on getting a pretty blow out style for my hair. Erica is so kind, funny and she genuinely cares about you and your hair. I eventually moved away from Dallas. But when I started my journey back to embracing my natural curls, Erica was there for me - virtually! Erica hoped on a video call with me and coached me through which products to use for my type of curls, what routine I should try and gave me great tip and tricks to bring out my best curls possible. She even routinely follows up with me to see how I am doing and to offer continued words of encouragement. Now I do the same for you Reader...go see Erica! You and your curls will not be disappointed! read more

Erica is amazing! This was my first time getting a curly haircut & I was nervous. However, Erica made the entire experience very relaxing, comfortable and pleasant. She is very knowledgeable and informs you what she is doing along with helpful tips every step of the way. I will definitely return the next time I need a haircut. read more

these women are magical this was my first curly cut and Desi did such a great job. she walked me through every step she took and made sure i understood so i could replicate the process at home. I also came in pretty indecisive and she was able to help me narrow down what I was looking for and made sure I was happy with the haircut i was getting. Desi was really fun and easy to talk to, and the appointment felt like it flew by. all in all, i loved my experience at cross&co and will definitely be coming back here for my future haircuts! read more