the guy that sells expensive rip off warranty you do not need for a already certified car named mike is more concerned with sleezy selling that than making sure car is safe and legal by giving you tags. I left ripped off by a con man driving unsafe and illegal car, I called , wasted days trying to get tags never got them. Disgusting people. read more

We went to Cronin Kia to see a red Sportage Kia that was for sale. It had been a demo car which we have no problem buying. Jeff Harper and Frank (a new salesman) were very helpful and to make a long story short we ended up buying the car. We were able to buy the for what we wanted to pay. Jeff Harper was very helpful in explaining how the electronic dashboard worked and spending a good amount of time demonstrating its' various controls and functions. We were treated with friendly respect. It was a good experience. read more

Cronin Kia - Our new car - Car Dealers Near Me - Harrison, Ohio

Cronin bought out Hirlinger Chevrolet. They will not fix your car with that warranty. Don't buy anything from this dealership. Dishonest business. Ripping off all the Hirlinger customers. Buyers beware. Save your money. Do your research. Buy from a reputable company. read more

Sales and Finance people were pretty nice, but I wish I would have sold my car on my own instead of doing a trade-in, because they only gave me $4,000 for a 2017 Kia Soul with new brakes, tires, regular oil changes, etc. Seems really low for a car that i bought for $24,000 - 6 years ago. They gave me $500 off list price as a "loyalty" reward, but it doesn't make up for the $1500 they took off my trade in because it had a scratch on the back panel. Seems a little shady to me. read more

Cronin Kia - Almost $700 a month payments, but I guess it's worth it ‍ - Car Dealers Near Me - Harrison, Ohio

This is just a heads up. They charge you a percentage to pay for your oil change or service work when you use your credit card. It's under 3 percent , but still. I know credit card companies charge for processing the transaction from card to dealer to bank. Normally it's a cost of doing business. I would assume as a business you could not write off these charges on your taxes if the customer is paying for it but that's an IRS question. I called four other local Kia dealers and they do not charge a percentage to pay for services when paying with a credit card. I called Kia Corporate. They basically said they are independently owned and can do what they want. Service work was fine. Just FYI when using your credit card. read more

The entire experience of buying our new van was fantastic! All the people there were very friendly, knowledgable, and professional! Shiloh who took time to go over the features of our new van before we drove off, to Mark who wrote up the loan and did everything possible to make it a smooth process and all the time thinking of possible issues we may face in the future. I just truly enjoyed being part of a local dealer and will recommend them to anyone! Absolutely fantastic experience! read more

Adam Holliman was outstanding. No pressure to buy and answered all of our questions. He was very patient during the complete process. I would recommend Cronin to anybody. Ask for Adam read more

My lease ran out on my old Chevy and I've been in the market for a new car since July. I decided to go for a Kia since my Chevy ran like dirt. I didn't want to go back to my lease dealership since they thought I had "buyer's remorse" when my car broke down with less than 5,000 miles on it. I went to another Kia dealership where they basically told me that what I wanted wasn't possible at the price I wanted. So I promptly moved on and we found Cronin. Unfortunately the car I wanted was gone by the time we got there (completely my fault. I forgot to confirm that we were coming) so I test drove a different car. It was great and I fell in love immediately. We worked with Micheal who was very patient and helpful the whole time. He and Richard helped us figure out exactly what we need and what we don't. Both were very upfront with us about where the price was coming from and how it make the price something we could afford. This is one of the few car dealerships that don't make you feel like a piece of meat in front of hungry lions. The dealers aren't commission based so there's so extreme competition or unfair treatment. This is one of the best dealerships in the area. I can't recommend them enough. read more

I purchased my first Kia from Mike in 2009. I came back in 2020 and he sold me my new Seltos. The service and kindness is exceptional. I really have no complaints. They don't give off the sleazy car sales vibe and are very transparent and clear with communication. Plus, they have a nice selection of vehicles. I recently went in for an oil change and gps update and was in and out in under an hour. My tech, Doug, was absolutely tremendous. Clear communication, kind, and professional. So, why the lost star? Now, take this for what it is worth, remembering that I am offering opinions and what you decide to do is totes up to you. It is still a pandemic and there are signs up all over this business that tell everyone to mask up before entering and while in the building. Doug had his mask on the entire time. He escorted me to the waiting area, which is large, and I sat at one end of it while another, what I assumed to be customer, sat maskless at the other end. He had a mask, but he was using it as a necklace. I understand why this could be a tricky situation, but the mask request was on every door to that building, so asking that gentleman to mask up or head on outside would be appropriate. Had that been it, I probably wouldn't have felt so uncomfortable. However, I then watched as several different employees walked around the building maskless. I decided it was time to head outside for my own comfort. Doug was so kind and when I told him where I would be he let me know that my car was just getting finished and we could head out there now. So, 5 stars Doug. Whatever your comfort level, information is important. So now you know and can decide for yourself. read more

I work at Cronin Kia in the Sales Department and I'm very proud to say The Cronin family has been in business in the automotive industry for over 70 years. We believe the success of our dealership is a result of the way we do business. The reason we focus so much on the customer experience being great is that we know in order for us to be in business for the next 70 years, it has to be!...and because YOU deserve it! 513-202-5831 Jeff Harper read more

Cronin Kia - Car Dealers Near Me - Harrison, Ohio

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I went into Cronin about 2.5 weeks before I purchased by new Seltos EX. I had no idea there was a new car shortage (my fault - no homework). I was met by Jeff Harper when I walked into the showroom. What a wonderful, no pressure salesman! He explained they were having a hard time getting new inventory in but went over what they had in stock and what they were getting in. I test drove 2 other Kia's. I drove a Soul and a Soltos. Both very nice suv's. I wanted to wait on the EX to come in. What a fun suv! Everything about this model is amazing. I cannot thank Jeff enough for all of his help and patients during my time with them. Thank you Rich in finance for going over all my paperwork. I would recommend Cronin Kia and Jeff Harper to everyone. read more

To cut to the chase before going into detail. The place is excellent. In December I had a 2015 Chevy Cruze that I loved but was in a high interest area and the car had 120k on it and I wanted to trade it in while I was still ahead. Originally I was looking at a 2019 Camry that I really liked but unfortunately it was gone before I had much of a chance to look into it further. After looking around on their site I managed to get into the New Car area and the last car I'd ever expect to catch my eye was a 2022 Kia Soul. I had it narrowed down to it and a Forte. After owning a sedan for years i though I'd give the "Hipster Hamster" car a shot. I loved it. Personally car dealerships make me nervous because I've been on the sharp end of the stick a few times before from dealerships I'm not going to name because I believe in karma. From just bad cars to insane interest rates. My first car was a 2001 Kia Sportage EX that was fully loaded with 150k on it. I paid $900 for the car and I got it August 2017 when we had the eclipse that year and I traded it in early summer of 2018 with almost 200K. I loved every second and every mile and every state I drove it to. I cried when that cars frame finally gave out because I knew it was reaching the end of its life. That car never stranded me. It never failed to start. It never scared me and would climb a tree with the 4x4 locked it. I was connected to that car and I know it had to be haunted and it earned the nickname of Christine except it never fixed itself unfortunately. From the 20ft hill hoping of Ohio to the sideways sand flinging of the beaches of Texas that car was probably the nicest thing I had and if I could do it over again I would every time. The quality and love for a car couldn't be matched by any cars I own. Every Kia dealership I've been to they are extremely friendly and the atmosphere is always relaxing. At no point did I ever feel forced into something or pressing into buying the Kia Soul. Michael Monroe has so much experience and was so detailed to show me how ever worked by the end of it I felt the car was to nice for me since I never thought I'd ever get a new car at 22 years old. I've put almost 1200 miles on it and I haven't even had it a month yet. I love everything about it. The power it great for the highway. The features are pretty nice for a base model. The design and size reminds me of my old Kia along with the handling as a go cart on steroids basically caffeine fueled hamsters. If they help and take care of me like they have so far I don't see me going anywhere else. It might just be a Kia but I felt like I was at a Mercedes dealership or buying a Rolls Royce with the service I was getting. Also when it came to the paperwork Rich was awesome and only recommended what he gets on his car. read more

Cronin Kia - New car - Car Dealers Near Me - Harrison, Ohio

I bought my first kia from Cronin in Feb 18. This dealership and the people in the dealership are awesome.. from the sales rep to sales mgr to services consultant to service tech and service mgr. No, in not being paid by cronin. So not only was my sales experience top notch (as you would expect to a good sales team) but the follow on service activities were at the same caliber, which has been a tremendous surprise. I went to several different kia dealerships before buying at Cronin. The atmosphere feel great. It is a near luxury dealership! read more

Don't expect any help from the service department if you are traveling. My Kia Optima check engine light came on and I stopped in to see if someone could just plug it in and check the code. They told me they could get me in in a couple of weeks. read more

I purchased a 2021 Kia Seltos in the beginning of 2021. Roughly $32k. This was the 4th Kia I have owned and the 3rd that I have purchased brand new. Previous purchases were in Arizona and I had zero complaints with my previous cars or dealerships. I cannot say the same with this experience. From the very beginning, I have had transmission problems. No problem, I thought, because I have a 10 year warranty, including the added warranty that I purchased. Wrong. I call and they say there is a recall for the transmission but it only involves some kind of software update. Great. I schedule service and they do the update. The transmission problems persist. I schedule another service because my car is, essentially, stalling in 1st gear and it's an automatic. I am concerned I may get rear ended because my car just clunks to a stop with no break lights. I take it in, again and they tell me that this is normal for a dual clutch and I just have to deal with it. I have to turn off the idle stop when I get in my car because it tries to choke while backing out of my driveway but I was still have issues with stalling. Sometimes it throws a dashboard full of codes but I was told that it does not store codes, which I don't believe is true. My most recent issue is that a plastic bag flew under my car on the freeway and sucked into my transfer case, damaging some wire under there and melting to my drive shaft. As far as I've been told, a transfer case should be enclosed. They won't cover the replacement of the wire because it was caused by a foreign object. I can understand that to a point but I'm sorry, a plastic bag should not be able to damage my car and cost me several hundred dollars! That is ridiculous! I was also sold this car with a bent windshield wiper arm and they are not covering that, either. I used to rave to friends and family about how awesome Kia's are but I no longer feel that way. If they want to lose a customer, I will take all future business and referrals elsewhere and will likely fix the car at Jeff Wyler and buy my next one from them or maybe switch to Ford or Chevy. I am considering calling the Attorney General because I don't feel a brand new car should even have these problems read more

Just bought a used Ford F-150 pickup truck. Kayla, Sales agent at Cronin Kia, was super helpful and made the buying experience a true pleasure. The sales team was quick in getting the deal done and we were in and out in 90 minutes. I highly recommend. Ken read more

Dropped in to test drive a Niro EV and were quickly convinced it was the best deal in its price range. Salesman Mike was very helpful throughout the process and efficiently got our purchase processed with his business manager, and we were out the door with our new car. He was knowledgeable about all the software features. That night when we got stuck trying to figure out details on how to charge it I wound up calling his cell, and he was quick to respond. Good to know we have a resource to help us get adjusted to our EV. read more

Made appointment with service department to install a crankshaft sensor on my 2013 KIA Soul. I did my research on problem I was having. It did not show a code when it happened. When I dropped it off a nice young lady took all my info and directions to replace part. Another older woman was helping another couple and butted into our conversation and told me that was not the problem if it did not show a code making me look stupid in front of a lobby of people. As it turned out I was correct about sensor and was still charged a $150.00 Diagnostic charge and no appolgy from older woman or a call back from service manager Josh Hopkins after I left a message on his phone. Very poor customer service. read more

Cronin Kia and sales consultant Jeff Harper went above and beyond with their customer service. I truly felt like they prioritized my experience and I'm thankful to have taken my business to this dealership. Highly recommend! read more

Tough to find a car dealership that is a) functional and b) trustworthy, but Cronin is both. Jeff Harper in sales and Rich in finance were outstanding. Honest guys who do their job really well and are a pleasure to work with. Highly recommend. read more

Good experience. Loved that they were upfront and honest in their sales approach. Solid sales team with years of experience! I would definitely go there again and recommend them to others! read more

Today I went into Cronin to check out a Kia Forte, D.J. Thiemann was helping me. I've never met someone so kind and patient! I didn't know exactly what I wanted and DJ showed me exactly what I needed. I recommend that everyone go and see DJ at Cronin Kia! You won't be disappointed read more

I am so thankful for the service I have received at Cronin. I had a negative experience with a used car that I purchased from the dealership. When I spoke with the general manager, Eric Koren, about the situation he was very understanding and offered some solutions. Eric introduced me to sales associate, Mark Grome. Mark was extraordinary. He cared about making sure I found the right new vehicle. After I made my purchase Mark took the time to show me the things I needed to know about the vehicle. Cronin cares about their customers and will go the extra mile to make sure you are taken care of. Anyone looking to purchase a Kia, go see Mark Grome! Thanks Eric and Mark! read more

MIL drove in her 2008 Kia Rondo to have the gas tank replaced at a quoted price. Issues kept coming up, which drove the price up higher, even though the initial quote was supposed to be "worst case scenario." At pickup a week later, as soon as she turned the car on, check engine light came on. Technician said it was a onboard computer update issue, updated it and engine light went away. As much as they "fixed" the car, they left the gas tank empty and provided subpar customer service. If an issue takes a week to replace, I feel as if they should make sure the car is okay before pickup. Have been in contact with upper management and hopefully will have a resolution soon. read more

Bought a used car from here. Was told I would get the second set of keys by mail or that they would reimburse for a set. Wife and I both tried calling and last time I was hung up on. Pretty bad way to treat people and a veteran. read more

I recently purchased a 2018 Kia Soul + from Cronin Kia. I am extremely happy with my purchase and it's a car that I've had my eye on for quite some time. When I arrived at Cronin Kia, Ben Lawhorn was there to help me as soon as I stepped out of my car and helped me through the entire process, from making sure that the Kia Soul was right for me, to finding the right configuration of options that worked for me, to getting a final price for the car that I was very happy with! They will be the first stop when I look to eventually update my car once again. read more

Cronin Kia is great! They really took the time to work with us and make our experience very smooth. I have purchased many cars and I was highly impressed in seeing the difference between a family owned small town dealer versus the rest. Ask for Michael or Rich they both were a pleasure to work with. read more

During our travels our Kia soul broke down with a bad tire was only having the blow up kit we need to get a new tire ASAP. Thankfully they were open on Saturday and Josh service for the great job thanks to the whole team. Their building is also all new. Looks like the Ford store next door is also theirs. read more

I bought a 2014 Kia on December 31 2014. The salesman was very knowledgeable and professional. Making the purchase with him was very easy and comfortable. Unfortunatly that's were my satisfaction with Cronin Kia ended. Ever time I took the car for service the service manager was rude and very unprofessional leaving me with a very defensive relationship with the dealership. I had purchased the extended "bumper to bumper warrenty for $2000. that has to this day not covered one single thing. whenever I ask if the rust on the doors or leaking trunk or blowing headlights or anything else falls under the warrenty the ansewer is always "no" even before the service manager looks at it or the warrenty. I asked for a copy of the warrenty I purchased but only got selected pages, printed off the internet. The last time I took the car for an oil change and a car wash they had the car for 4 hours, with an appointment, and didn't top off any fluids or wash the car. If that was not insulting enough they didn't even Call me to tell me the car was ready for pickup, even after they said they would and double checked the contact number. This is my third and last purchase here. I will not be taking my car back there for service. I recommend everyone to think before choosing a dealership, is this the service you want and expect from a small town dealership. Rude, dishonest and unprofessional by all accounts since the sale. I tried leaving a review on their web site, they have reviews posted. It's not possible to post reviews there, I quests they just post their own. Beware! read more