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    Critters Hotail

    5.0 (9 reviews)
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    4 months ago

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    5 months ago

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    2 years ago

    Thank you for taking care of Jaxson, Critters Hotail is a great place to have your pet cared for while out of town.

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    3 years ago

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    Dog On Fun - Beautiful Groom by Jacob!

    Dog On Fun

    (222 reviews)

    I can not express how much of an amazing trainer Ian is!…read more I have a dog, Deku, who had behavioral issues. Deku has been through a previous board and train, but I feel like that board and train mainly tackled his obedience, not his behavior issues. I let Ian know about all of this prior to boarding Deku and he made sure to explain his process with me. He also made me write down goals for Deku so that he can focus on them and make sure he tackled through them. I boarded Deku with Ian for 3 weeks and Ian made sure to send over progress pictures/videos every single day! I appreciated the content of Deku because that is basically my baby lol. There was a mid session where Ian taught me how to properly use the ecollar and showcasing what Deku has been up to the time he was with Ian. Deku was pretty much a different dog by the mid session, so it excited me to have him back after the 3rd week. The day I got Deku back, Ian showed me all of the progress and work Deku did and he was completely different. Deku stopped reacting towards people/other dogs and he was very obedient with following all commands! It's been almost a week now and Ian has checked in on Deku while he's been at home for the week and I also have follow-up sessions included in my service! I have been so happy with Deku is at! Before, I would be too scared to bring Deku out in public due to his reactivity/behavior, but I truly believe he is a completely different dog now, for the better! Overall, I would HIGHLY recommend Ian to EVERYONE. He is the real deal. I do feel like Ian knows how to connect with these dogs and emphasizes about how important relationships + communicating with your dog. Ian id the BEST!

    Ian is an incredible trainer. What really sets him apart is that he focuses on real world training,…read morenot just practicing commands at home but actually working through situations you'll face in everyday life. That made a huge difference for us and for Ponyo. She's an anxious dog, and Ian has been so patient and intentional with her. You can tell he genuinely cares about the dogs he works with and wants them to succeed in a way that builds confidence, not fear. He doesn't rush the process and really takes the time to understand each dog. We've seen such a big improvement in Ponyo, especially in how she handles situations that used to overwhelm her. We're beyond grateful for Ian and would recommend him to anyone looking for thoughtful, effective, real world training.

    PSS Pet Hotel - Upland

    PSS Pet Hotel - Upland

    (62 reviews)

    Was visiting from the Bay Area for NYE and needed a place to board my pup as I'd be out and about…read morevisiting friends and relatives. Spoke with Leah who was so friendly and professional to set everything up. We decided to do a complimentary practice run with my doodle for a half day. He LOVED it and came back so pumped (and tired) from all the new friends he made. The PSS team made sure to send photo updates of Otis while in their care. We then had him do an overnight stay on NYE and picked him up in the morning. Can't wait for my pup to visit the IE again, knowing he has a safe place to visit. Thank you PSS.

    First let me say that we have used PSS quite a few times in the past and they have taken good care…read moreof our dogs, but I have noticed a recent decline in the care our dog has received. Not to mention the foul stench that hits you as you walk in the door. This last time the way our dog was taken care of way beyond comprehension. We left him on a Weds and picked him up Sunday and I noticed right away something was not right with our dog. He was very skittish, head and tail down and trembling. He smelled very strongly of urine and feces, when I asked about it The girl explained that he had a a few accidents in his crate and they wiped him down. Whatever that meant? I asked why they couldn't have bathed the poor dog rather than let him languish in this urine, her answer was that he wasn't eligible for a free bath until the 5th day. Really! We would have payed to have him bathed!! Also, per usual, they sent pictures of him supposedly having fun but never any mention of him having accidents. This will be the last time we will use this business as phone calls and email to talk to management yielded no response, so I guess they have enough clientele that loosing us will not be a big deal. Oh, and perhaps you should check other negative reviews from 2026, some have expressed the same concerns. Are you listening Amber S.?

    Critters Hotail - petboarding - Updated July 2026

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