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    Critters Hotail

    5.0 (9 reviews)
    Open Open 24 hours

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    Response time

    12 hours

    Response rate

    100%

    Services - Critters Hotail

    Pet boarding

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    Recommended Reviews - Critters Hotail

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    3 years ago

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    2 years ago

    Thank you for taking care of Jaxson, Critters Hotail is a great place to have your pet cared for while out of town.

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    3 years ago

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    Smart Parke - Luxury suites

    Smart Parke

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    Smarte Parke has been such an amazing experience so far. I have taken my 8 year old Great Pyrenees…read moretwice to the one in Brea and once to the one in Corona. Nova isn't a huge player, but she loves to observe and get attention from the humans. I love watching her on the webcam hang out with dogs that are her same temperament. She was having really bad separation anxiety when I went to work ever since her older sister passed. Taking her to Smarte Parke while I am at work has helped so much with both of our peace of mind. We drive up and she is so excited to go see all her doggo friends (and human ones too!) Thank you for being so caring to all the dogs! Also side note thank you for keeping the day care area so clean and being so attentive! You guys are great!

    I've been bringing my dog here for daycare and boarding, and overall I've had a really positive…read moreexperience. To be transparent, my very first visit had a few hiccups. I was thankful that they accepted my county vaccination paperwork and that I was able to board my dog privately until she was spayed (which I did complete). There were some initial issues related to camera access and paperwork that were a bit frustrating at the time. The camera issue itself ultimately appeared to be more of a technical problem, but the initial communication at the front desk left me feeling like my concerns weren't fully heard. Looking back, it seems like something that could have been easily clarified with better communication. That said, coming from a customer service background, I believe it's important to give businesses the opportunity to address concerns before forming a final opinion. What really stood out to me was how the management team handled everything. They reached out, listened, and took my concerns seriously. They made the effort to explain, correct, and improve the experience, and followed up in a way that felt genuine and accountable. The issue was addressed quickly, and I truly believe they used the feedback as an opportunity to improve, which I really respect. Since then, I've continued bringing my dog here regularly - including overnight stays - and the difference has been clear. The staff is attentive, kind, and very in tune with the dogs. They recognize her, look forward to seeing her, and consistently keep me informed about how she's doing, including any concerns. She is treated with patience and care. They've also gone above and beyond in ways that meant a lot to me. They honored a daycare promotion I had missed when I first enrolled, and during a recent visit when my dog had been sprayed by a skunk, the team was incredibly attentive and helped clean her thoroughly and thoughtfully. That level of care made a stressful situation so much easier. The facility itself is clean and well-maintained, and the team members who work directly with the dogs genuinely seem to enjoy what they do. I have no doubt that they have the dogs' best interests in mind, even knowing how challenging it can be to manage so many different personalities. No place is perfect, and dogs can be unpredictable, but what matters most to me is how a business responds when something doesn't go as planned. In this case, they made it right, and that's why they've become my go-to for daycare and boarding. I'm very thankful to have found them, and my dog clearly feels comfortable there, which says everything.

    Chino Hills Animal Hospital & Pet Resort - Radiology Room

    Chino Hills Animal Hospital & Pet Resort

    (1.5k reviews)

    The veterinary and admin staff at Chino Hills Animal Hospital and Pet Resort are fantastic. My dog…read morewas boarding at the Resort when the caretakers noticed that a lump beneath her chin, which had been drained by another vet prior to her boarding, had recurred. The transition to the Animal Hospital side was seamless, and the communication provided by the vet team while we were traveling was excellent. I always feel comfortable leaving my fur babies with Chino Hills.

    We were recommended by friends and family to take our new puppy Beary (mini Golden doodle) here for…read morehis vaccinations and health checks and we were very happy with the services we received. The Vets and staff have always been courteous and professional, and although they recommend various items, they do not pressure you to go with any specific treatments/products. You just have to be able to say no and not feel bad about it, they won't make you feel bad about saying no either, at least not in my experience. Facility is clean and they always understood our apprehension about not being able to set the pup down until all of his vaccinations were complete, and ensured us they had the room and area cleaned before we could set him down, which was a huge relief. Our puppy always seemed to be excited to see their technicians and vets, so to me, that's a good sign. We have not yet had the chance to check out the pet hotel/resort as our pup is not neutered yet, which is one of the requirements, so that's still TBD.

    Critters Hotail - petboarding - Updated May 2026

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