This was a deep clean/move-in on April 27th, 2023 at 9/10am with Crisp Cleaning of Sacramento.
House was old (built in the 70s) so we didn't have high expectations about everything looking sparkly and brand new. We just wanted a clean in the two bathrooms, kitchen, and garage freezer. The bathroom toilets had some old stains, but we knew it wouldn't be perfect and we weren't expecting that. There was mold in the garage freezer (we accepted the extra charge) no problem.
We were told 4 hours 2 people.
The cleaners were Alejandro and Elizabeth.
I had set up the appointment with the owner Rick/Richard.
I have to say this was the most unprofessional and unpleasant experience I've ever dealt with. The first and last time I'll ever use a cleaning service. Initially things were fine, Elizabeth tackled the kitchen, while Alejandro went around to see what needed to be done and asked us questions. As we were going through the home it was almost as if he hadn't spoken to Rick before coming, so we had to explain everything again. This was a whole in depth walk-through with him taking pictures and everything on the clock. First, I'll say Elizabeth did her job. The kitchen looked great in the end, she even cleaned behind the stove and fridge after we moved them for her. Unfortunately her teammate tanked this entire experience. At first he said that the home was nice and not that bad (I told them it was a 5/10 cleanliness) by the time he got around to cleaning that was a whole other story(He said 7/10). This turned out to be a really turbulent experience. He actually asked us how much we were paying for the cleaning service (later on he said we were screwed over). He was consistently asking us questions so we had to direct him on almost everything. Most of the time he just milked the clock honestly. He focused on complaining about areas that we told him not to worry about (trim and hard water stains on the shower doors that we're going to remove anyway) He wasted so much time on the phone with the owner, deflecting, complaining, and arguing with us about things that we repeatedly said didn't matter. He basically spot cleaned the bathrooms and said our house had never been cleaned. We were not expecting this amount of shaming to occur. The home was previously owned by an elderly person and as a professional you have to be sensitive and leave your customers with dignity.
He said they needed more time to clean, and was given an extra hour (til 2:30) but left early anyway 9:45am-1pm.
During the final walk-through it was like pulling teeth to get him to try to clean any spot again,
most times he refused or had Elizabeth do it. What is the point of a walk-through if you won't take suggestions? Lied about cleaning surfaces that we showed him was still dirty. And threatened to charge us $200 extra because he used special cleaning products (we never asked him to use them). There was still mold left in our freezer but the atmosphere was so tense that we let it go.
Overall it was a really terrible experience. I would not recommend this company to any family/friends. As a parting gift they used our broom to sweep up wet dirt/trash and left it. They also left the shoe covers that we gave them at our front door. read more