Since Brandon has taken over the business as John has retired…read more There has been no loss in customer service , courtesy. Brandon is a great and easonable and knowledgeable owner to talk to. Support a local and local business.

Charged me over $100 for an iPhone 7 screen replacement that was not even OEM. I was in a bind and…read moreeven though I'm a local, he still felt the need to gouge me. Very disappointing.

My husband bought a phone online and we went here early December to have it activated. Their…read moreemployee Tyler was such a great help. He was very knowledgeable with the phone and even checked our Verizon bill to make sure it was correct. If we need anything from Verizon in the future, I want to make an appointment with Tyler. Debra

So, I was in need of a phone upgrade considering my old phone was 5 years old.. It was time…read more Luckily, Dan was working, and he was so patient and kind helping an old chick like me. He helped me understand the whole business of my account and what phone would be good for me. I'm definitely very happy with the whole experience.

Outstanding customer service ! Stew was fantastic, very knowledgeable and honest. He was very…read morepatient and ensured my phone was working completely before leaving and he never tried to upswell me on products that I didn't need.

Only Verizon provider to use in Payson. Audrey and Josiah give exceptional customer service!read more

Unfortunately, you cannot get much done here if you're not either just initially signing up for…read moreservice or buying a new phone. If you have any issues with your phone, they're going to tell you that you have to contact this or that directly and they cannot help you. For me this is just a sales office. They don't do anything else

Ron in Payson store, was fabulous; he helped me so much with my new iPhone 14promax!…read moreI had my 6x plus, that was "locked ", from Verizon! I now have a great technical guy in town to help me if necessary, with my new phone and T-Mobile account! Wonderful to have a person, with technical skill support! Thank You Ron! Gayle H Chaparral Pines Payson

I have been a customer of Payson Electronics (formerly Radio Shack) for over 20 years. Even though…read morethey no longer carry as much electronics parts stock as before, the owner (who has another store in the Show Low area) is doing his best to find reliable and comprehensive parts distributors. I have done electronics parts purchasing for a few companies back in the 60's - 70's and know how difficult it can be, so kudos to these folks. The managers, who are both Ham radio licensees, are very knowledgeable about their stock and applications, and one worked many years in the electronics industry, as an engineering technician (as I did). I am thankful that someone decided to keep this store open, otherwise I'd have to be ordering online (and waiting for days if not weeks) to finish projects. P.S. I have never known either the owner or the managers to be anything other than polite, courteous and helpful, spending much of their time and sharing knowledge with customers. Perhaps the incident related above had to do with someone who was angry about Radio Shack closing almost all of their stores, back in 2017. This store has been independent of Radio Shack for a few years, although the sign remains on the building.