love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

I had the pleasure of using Mr Mobil for a minor phone issue, battery replacement. Dealt with…read moreReggie, and have to say it was a very pleasant experience. He was very professional, very personable and very knowledgeable. I will be making Mr. mobile might go to cell phone repair. I would not hesitate to recommend them.

From the owner: MR Mobile is a Device repair shop that has been in Business for over 6 years. We provide top notch…read morecustomer service and expertise to fix any issue you may encounter.

This company is very unprofessional, and the lady that answered the phone there was very rude and…read morethe opposite of helpful or nice

From the owner: Cell Alot in Ocala, Florida offers quality mobile phones and accessories, as well as professional…read moreelectronic repair services with a friendly and reliable staff that is always there to assist you in all your needs. With a full range of cell phone services available, Cell Alot can handle many types of issues such as cell phone repair, electronic sales and repairs, used cell phones, pre-paid cellular services, computer repairs, rooting and flashing sell phones, and much more. If you are looking for the best cellular store in Ocala, FL, call or stop by Cell Alot today to take care of your cell phone needs.

Zack is not the guy to bring it to. I made the mistake of bringing my phone back to give them the…read moreopportunity to prove they are legit & I shouldn't have. A few months ago I brought my phone in for a screen replacement just to have my Face ID no longer work. I brought it in again after cracking the screen to have to bring it back because the screen was self dialing. Since they repaired this mistake my phone has shut off on its own & says the battery is not a genuine part. This place proves you can't have quality & value. It's one or the other. If you want cheap with bad repair go here; I'd you want quality then I recommend you pay more & go elsewhere.

I would not recommend anyone to sell their used Ipad at The Cell Xchange. I own a Ipad Pro 12.9 5th…read moreGen(M1 chip) in excellent condition without even a single mark on the device and the Cell Xchange guy offered me $300. You can easily sell the above mentioned device for over $600 anywhere online. They just offered me half of that, I mean that's not even close. SERIOUSLY WOULD NOT RECOMMEND!!

I had Ms Lyndsey T. To help me with new phone etc Awesome service great store to visit no long…read morelines just great people ready to help I highly recommend this Verizon store Plus they are great to help with family plans AND savings $$ ps. I don't usually bother w reviews

I would appreciate it if you guys updated y'all's hours for the holidays, like the day before…read morethanksgiving. I left work at 4:55, checked y'all's businesses hours which said nothing about closing at 5PM, it had y'all's regular hours 8:30am-7pm. Got there at 5:05pm & the doors were locked, mind y'all, it was 3 other customers & myself that were trying to get in, a lady came outside & said they closed at 5pm due to thanksgiving which makes no sense... So because of y'all not updating your hour i had to drive all the way down there for nothing, i was livid & still am as i'm typing this. Let me also mention that 2 weeks ago when i tried upgrading all 4 lines y'all were charging me $4000 when 3 phones had 1 payment left & my phone has $500 left to payoff which i was willing to pay off. BUT i was able to upgrade 2 phones for less than $350 but separate transactions... ridiculous. Oh & let me also mention how you guys sign us up for things we were never made aware of or even asked for. You guys signed me up for Verizon home device protection without asking & if it wasn't for me checking my bill a few days later after upgrading i would of never knew, i called to cancel & checked a day later & they never cancelled. It's actually still active as of right now, been calling & no one answers!!!

I never thought I would have such a weird problem with my iPhone! A window opened and would not go…read moreaway, so I could bot even use my phone AT ALL! Dan, at Gator Tec fixed it in five minutes! T-Mobile could not help me, nor could the Apple Help Desk, my work schedule would not allow me to go to Best Buy, and Gator Tec was my second option... now it is my first!!! After Dan fixed my phone, I asked him how much I owed him, and he said, "Nothing at all!" Thanks Dan!

Very expert in computer and software. I was treated like…read moregold....was pleasantly surprised.

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!