This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.

I went here about a year ago and got the new phone got on a plan with a family member and then that…read morefamily member wanted us off her plan this year and both times the lady named Elizabeth helped us she was quick and she knew what she was doing and she handle a rude customer as well a older lady that was being rude to her I would like to note I came in near closing and after all the people she helped she stated a little later to help us and we got everything fixed I couldn't have been more grateful for her as I do use my phone to call for work so I need it to have service and get it on my own line she needs a raise Elizabeth was a good vibe and overall she knew what she was doing.

We went into this store last week and bought an IPhone 17 pro. We had incredible service last week…read more(5 stars). We had to go back today to give them my old phone and had a complete opposite from the customer service from last week. You could tell the employee didn't want to be there. It was probably the worst customer service I have ever had. I tried to get him engaged in some conversation, but that was a negative. Another customer came in when we were in there and he said nothing to her, but I did, just to show him how he needs to interact with customers by saying, hi there, I will just be a minute", but he still said nothing to the other customer. He definitely needs some customer service training. I will not go back, nor will I recommend your store to anyone else.

Used to always be upset because phone stuff always takes forever. Was finally explained to it is…read morebecause they have to keep up with all the security/hacker changes. Also learned that the best time to go to the stores is midday when best staffed. Christian was so very patient with me I am not up to date on how stuff works. Yes it took time but I also realize the Galaxy 7 watch is new to them also. GREAT JOB!

This T Mobile at 12th Ave. Rd in Nampa may be the worst T Mobile experience I've ever had. I went…read morethere for a simple screen saver change and ended up waiting a total of 6 hours over a period of 3 days. Not only that but the rep Sabrina ( who was very rude ) told me it was my fault because I didn't come in when they were less busy. When I ask her for my money back for the lame screen saver she flat out said no. I got home and called T-Mobile from my phone and they were apologetic and immediately refunded my money. I like T Mobile overall but I would say totally avoid this store and if you get Sabrina as a rep God help you. In the end I never got a replacement screen saver. NOT even an offer for one.

Darrin, customer service rep., was friendly and understanding of my frustration, when I had to make…read more5 trips to their location, to get a battery replaced on my iPhone. Technician and part owner, Kenny, was non-apologetic and couldn't give a damn, that I was unhappy with his customer service skills. I will NEVER give this business another dime of my money, I guarantee it!

They guys in the store were really helpful when i went in thinking my camera glass was broken. The…read morestore was clean and the staff were friendly. I will be back when i need a cell repair or accessories.

These guys were reasonable and quick, my ps5 had a broken HDMI port which they fixed! Thanks guys…read morefor the awesome service. PlayStation would have taken longer and would have been more pricy.

It sounds frustrating that the screen protector lifted and you're being charged for a replacement,…read moreespecially when you feel the issue was due to the placement. It's disappointing when a company doesn't stand behind their product when issues like this arise, particularly within a reasonable timeframe. It makes sense that you'd feel they should honor the replacement even if it's four days later. If the screen isn't damaged and it's just the adhesive or seal that's been compromised (resulting in the bubbles), the issue could still be linked to a manufacturing defect. Since it's not physically damaged, it seems reasonable to ask for a replacement or resolution, especially if the problem started shortly after purchase.

I came in looking in asking for help and the guy working said to just buy a new phone. Little to no…read morehelp just wanted me to buy a new phone when all I needed help with was a software reset.

Excellent service. Both Mikinzi (hope I spelled that right) and Kat were very helpful 2 days in a…read morerow. Kat stayed with my issue of activating two BYOD iPads and changing account features for a really long time (due to Verizon system complexity) with patience! I recommend this place for their service. The accessories are super over-priced but I suppose that's where they make their money. 5 stars for excellent staff service 3 stars for price gouging on a quite extensive selection of mobile accessories.

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

The service we receive in T-Mobile stores is unparalleled. Couple that with the excellent cell…read moresignal up and over Teton Pass and highway 33 to Rexburg makes them the premier choice in Teton Valley Idaho.

Vic set phones aside for me for a day. i spoke with Caesar over the phone and told him we would be…read morein a day later. I didn't want t tell him I was in the ER with 6 herniated discs, as I didn't think it was his business. I told him I was not available for the evening for personal reasons, and asked if he could hold the phones for another day. He said no problem. I went in the next day and went to talk to Vic. He said the phones were already sold, as I didn't come back in when I was supposed to. I told him I had spoke with Caesar the previous day, and he assured me the phones would be secured. Vic informed me that not only had they sold the phones, but the ph are now on back order, and wouldn't be available till March. This was December 21st. He told us if we switched colors, we could get phones on Jan 18th. So I said fine, switch colors. Vic sat there typing for @ 2hrs, typing, then going into the bac room. Every time I asked him, what's going on, he replied, I have to go check on something. He initially quoted me $192 to pay for the taxes as a payment. He then 2hrs later said I needed to pay an additional down payment of $50 per phone, which was a total of $200 more. I fumed as I've been a customer for 4yrs, and never missed, or been late on 1 payment. After going back and forth with him saying there was nothing he could do. So I said fine, I'll pay the additional amount. In the meantime, he accidentally cut off my Netflix, and couldn't fig out how to have T-Mobile cover the account fee. I was there for so long, I paid for Netflix, so my kids would stop calling me.Vic assured me my account would be credited, we'll see about that. After about 4hrs of Vic fumbling around telling me he's trying to figure something out, he looked up at me and said, honestly, you'd be better off if you come back in the Spring. My response was, wtf are you talking about, I need a new phone now. My phone only holds a charge for about an hour. He said, well you'll get a better deal then. I was like you have to be kidding me. He replied, i can't figure this out, try calling corporate in the morning. Maybe they can figure thi out. It's saying you need a $200 deposit per phone. And a $30 upgrade charge per phone. It won't let m change it because, they'll think I'm just trying to manipulate the numbers to get a sale. The deal I was trying to take, was buy 1 get 1 free. why would I be paying all these extra fees for a free phone. If I paid all the extra charges he eventually proposed, I would be paying for the 2 free phones outright, and still have to pay for the other phones over a 30mo contract. I'm calling corporate in the morning, I'll write another review after speaking with them.

Worst place I've been too, they took my brothers phone to fix for water damage, it was supposed to…read morebe done in less then a week. It took three weeks and they didn't even fix it. It still wasn't working, they guy set it had trouble with a rebooting thing, they spent a week and a half to get one part installed (including shipping to their location) then he wanted us to pay a $25 labor fee when the phone wasn't even fixed. I got a full refund and all of the old parts back in the phone. If i could give back 0 stars I would.

I had dropped my iPhone in water. So immediately dried it with a towel, removed the case and put it…read morein rice immediately. After 24 hours it seemed to be working. Until I discovered I had no sounds. Then I discovered it was difficult to charge as well. I went to TMobil to see what their thoughts were and they told me to go to 360 to see if they could fix it. The guys there were very nice and understanding. They had me leave my phone for an hour. So I left and killed time at nearby Lowe's. Upon my return my phone was ready and working! I highly recommend. Thank you so very much!

Not good at all. I'm still not sure what was going on there but it was pretty sketchy. I felt…read morelike the guy must've been inebriated......he kept asking me the same question over and over....I kept telling him, yes, that's what I want. He asked me again in a different way, i told him yes, so what do I need to do. Then he said i should go to BestBuy. I said ok. Then he said I'd have to come back next week because their machines have been down for days and wanted me to pay him in cash. Meanwhile his buddy at the counter is laughing.....I told him I'd just come back. So he repeats that to me like 3 or 4 times. During this exchange of water that was, he would also just stare at me.... I honestly have no idea what was going on there but it definitely wasnt professional business....I wont ever go back there.

I would have given 4 stars because in the past the customer service has been good at this location,…read moreone time over and above. Today however, some guy named oscar was horrible. I'd been with metro PCS since they opened up the first US metro pcs store in vancouver washington back in the 2000's owned by veterans. Best service ever, and the best prices, best phones, now they s**k. My phone had died and I wanted just a basic phone, and Oscar asks if I want to keep same number, and I said yeah, of course, I've had it for 15 years, then he tells me it will cost alot more to keep my number if I want a new phone, no discounts. So I'm asking for what phones are just basic for making calls and he points to 300 something dollar phones, and I said theyve always done that ans said that's BS, it's federal law you can keep your number. He keeps arguing and says you can keep your same number but it's going to cost you. I looked at him like he's crazy and then he looks at his watch and says, if you don't like it you can go somewhere else, I don't care. So I said fine, Oscar, if that's how you treat a customer who has been with this store a year and metro pcs for 15, and you don't want my money, fine, bye. Pretty sh**tty customer service. I went and bought another phone somewhere else, no charge to keep my number, better service same phones less money and no contract same price I had been paying and no charge to acctually pay my bill like metro pcs does, who is now owned by tmobile. Maybe that's the problem..