Horrible customer service experience with Franco at this location. Honestly I don't know…read more/understand sometimes the policies behind services and in this case I was looking to return an internet service that I no longer wished to have. I was informed twice to do different things once already because I had went to this location before and they told me to call the customer service folks then I come back to the store and once I came in with my issue the customer rep Franco whose "been connecting customers with service since 2007" decided to give me attitude and act as if he didn't want to help. I told him that the customer service rep on the phone instructed me to bring it to the store and he immediately stated "he is not calling anyone " as of if I was pulling his teeth. The entire interaction was handled poorly and I honestly have no respect for that man after experiencing this today. Really hope he takes some time to reflect on his behavior because he really made my day a little sour since he was so quick to not want to act. Really doesn't reflect well on the business to have representatives act as the customer is bringing a problem when the customer is not the one who knows the policies like the back of their hand ". Don't work a customer service job/role and act like you don't want to help a customer. I don't review often but this had to be said, just an FYI to those who shop or use this location.

Top notch service all around, both in-store and over phone. Professional, competent and friendly…read more Very clear pricing. Had devices that I wanted in stock and / or ordered easily. Store is clean, and they are respecting extra safety precautions. Highly recommended!

Where do I begin. Bob is the bomb. We needed new phones my husband and I. Of course we waited…read moretill last min. So we went a few hours before a trip to Disney and Bob was so amazing. He was patient, precise and did more than any other person has when I have bought a phone. He's a terrific person and you are making mistake if you don't go see him. He knows his stuff! Went above and beyond.

Caden was super helpful. Gave me his number in case I needed any additional help. Got a new iPhone…read more11 for my wife. Was in and out in about 30 minutes which is awesome. Will definitely come back in the future to this Verizon store.

Terrible experience by Justin as he scammed me. I went in to add a new line to our account. I…read morespecifically told him I would like the free phone you get when adding a new line. He told me the iPhone 17 is free with a new line. I said great I will get that and want the most basic phone package that is $45 a month as this is for my teenage daughter and she doesn't need anything elaborate. He said sure thing. I paid my taxes on the phone ($80ish) and left. Shocked is an understatement when I received my bill and my daughter's phone charge was $131.00! I called Verizon and they explained to me that I was being charged for the phone, along with the ultimate unlimited package and a hotspot package..!!! I told the guy what happened in the store and he said yes, this guy scammed you like a used car salesman! So staying on the phone for over 2hrs my daughter now has to get a new phone, return her old phone, and then I had to pay another ($40) in taxes for the new phone. How scammy and what a hassle! I will be reaching out to corporate to file a complaint at how dishonest and untrustworthy their workers are there.

I arrived here about 12:50pm on a Sunday afternoon with my brother's girlfriend to upgrade her…read morephone. She's on my account, so I needed to go as well. We were promptly greeted. There were 3 staff persons available and no customers. Andrew S. was the person who assisted us with the upgrade. Initially, Andrew said they didn't have any iPhone 14 Pro Max in stock and it would need to be ordered, which she decided to do. Andrew decided to check the back and they had one available. Andrew also told us that a customer bought a watch and retuned it but never used it. Since my sis got a new phone, there was a $250 off deal for series 8 Apple Watch. It also had a $50 coupon on it. I decided to get it and upgrade my Apple Watch SE. There was a $35 activation fee for both the watch and the phone. Since the devices were still attached to other orders, Andrew had to call Verizon to remove/cancel them. This was what made the visit take FOREVERRRR! It started to get busy as well. At one point, all the agents were with people and there were 3 people waiting. After waiting a bunch of waiting, Andrew told us around 1:40pm that it was giving him a bunch of hassle with him canceling the order that was connected to the device. While I appreciate his attempts and I know that it's out of his control, we did waste like 30+ minutes. Andrew ordered the purple iPhone 14 pro max 128GB online. He said it would be here (in store)in a week. I paid for the activation fee for the Series 8 watch, obtained the watch from Andrew, and then we left. When I got back to my brothers house, I checked my email and saw the order placed but it said it was shipping to my house in 2 days... I hope that's wrong as it's not what we were told, especially as I live 1.5 hours away, but we shall see.

Kiana was wonderful; I was having a few problems with AT&T just about refusing to let my phone go…read moreso I could switch over to US Cellular. We probably sat there for 1.5 hrs+ going round and round with AT&T and not only was she being super patient but was a lot of fun to talk to, too. Never tried to sell us anything we didn't need, they were super helpful, and we had a good experience at this location!

Absolutely do not do business with these people. They are predatory in their approach to selling…read moretheir products and completely inflexible in dealing with customer issues. Save yourself the trouble and find ANY other cellular provider. The only reason they get even one star is because I can't give them a 0.2 star. Not to mention I literally overheard two of their sales associates discussing some folks who came in to get a product. This is a direct quote "What's their problem?" The reply? "They're old!" Just in case you might wonder how they view clients.

Austin was very helpful in helping me sell my laptop. Would recommend! Good value and friendly…read moreservice.

Great cu focused service and great deals all the time. I couldn't believe how well we were treated…read moreand will continue to do business with Paymore!

Yay my phone is fixed! So apparently my phone (a Nexus 5) is not the norm. When I took it to…read moreBatteries Plus to replace the broken glass (because they had fixed a previous phone for me), they couldn't do my current phone, so they kindly referred me here. Called and left a message. A couple days later my call was returned with an apology that he had been sick. I was happy to hear he could fix my phone but would have to order the part for it. Could be Friday. Probably Monday. No word Monday. Left message Tuesday. Finally got phone fixed on Thursday. Brought it over on a lunch hour and it was fixed by the time I ran a couple errands. Location is in Tarrymore Square off Capital Blvd and New Hope in the strip center where Crystal Palace used to be. Very happy that my phone is fixed and for a reasonable price. $75 plus tax. The only reason for not being a 5-star review is slow communication. Fortunately I wasn't in a hurry.

After my horrific experience with the ATT store on Roxboro in Durham, NC, I went to this store to…read morehelp set my phone up properly. It's close and convenient and next to the Walmart store off of I85. When I walked in, there were multiple employees which was a good sign. Elijah welcomed me and offered to help. Even offered me a bottled water! He was kind, courteous and super helpful even though I had not spent any money in that store. This is the best customer service I've had from an AT&T Store in a long time! Thank you Elijah!!

Fixed the back of my iPhone 8 Plus (the back was cracked) for a very reasonable price (especially…read morecompared to apple). Told me ahead of time needed to order the part and that the back would no longer have Apple logo - no problem for me - I use my phone for utility, not for the logo anyways. When I came back when he had the part, was able to fix my phone on the spot, while I shopped in the area - lots of great stores around. The person there was super friendly, helpful, and worked hard to get my phone done while I was around shopping! Really appreciate fixing my phone quickly and so well. Would go there again in a heart beat.

Phone repair didn't work out right...however Aiden offered superb customer service in the follow up…read moreof offering service recovery by helping to troubleshoot, offering a screen protector, and case. I will definitely return again and recommend others to this location just based off of the customer service alone.