Kerran was great to work with. I had a new phone but couldn't activate from home. Turns out the…read moreorder was still pending in the system, so he took care of that. After much time and patience, we activated my phone and started downloading all files from my previous phone. Everyone in the store was pleasant and friendly!

My 81-year-old mother and I had such a great experience at the Verizon store in Knightdale, thanks…read moreto Eric. I brought her in because her old phone was giving her trouble, and after upgrading to a new phone, she couldn't access her email or many of her apps. She was frustrated and overwhelmed. Eric was incredibly patient and kind. He spent a full hour with us, walking through every possible fix and never once making us feel rushed. His calm, reassuring approach made a huge difference. By the time we left, my mom went from stressed and frowning to smiling ear‑to‑ear. Exceptional customer service like this is rare. Thank you, Eric, for your patience, professionalism, and genuine care. You turned a stressful situation into a great experience for both of us.

Great customer service. Kind of miss them since moving to Verizon. My bill was much smaller when…read morewith TMobile, although I became frustrated with limited service when I travelled. Maybe my expectations for service are unattainable because now I pay $250 more a month with identical service. Enough ranting... this review is for this particular Tmobile location. They always have smiling faces ready to give you great customer service. I always left here happy!

The costumer service the lady told me she could not help me because they no longer offered the…read moreservice I needed there , Mind you I go to poyner place in Raleigh Tmobile The lady was sooo helpful immediately knew what I needed .

Visited this location several times over the past year. Interacted with about 3 employees. Of the…read more3, there was a particular employee that I've interacted with multiple times. IMO, lacking customer service skills. Not that she's necessarily rude but she's far from approachable. Stoic and stern, void of direct eye to eye contact and dismisses you before confirming that your issue has been resolved. On at least 2 occasions I had to politely interrupt her to let her know that the issue we were addressing before she prematurely moved on to another customer, was not resolved. It's always a very odd transaction with this particular rep...I have no idea why. I've worked in customer service for over 2 decades so I understand the potential challenges. I also understand that customer engagement is necessary for any semblance of customer satisfaction. I will not visit this store again.

Seth was helpful x2 with myself and fiancee! He got us both upgraded quickly and efficiently with…read moreno room left for questions/follow ups as h is super thorough!

I bought a Stylo 3 phone from here. I was told it was hotspot compatable. I was sold the 60 dollar…read moreplan and later next month I needed to activate the hotspot feature. so it was not available. I called customer service and they told me it was no longer available on this phone. I just got it I said and they said I could upgrade. Pay a 25 upgrade fee a retailer fee and I just got so mad I stormed out of store. Don't believe a word they say and trust no one

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Knightdale store today.