My 81-year-old mother and I had such a great experience at the Verizon store in Knightdale, thanks…read moreto Eric. I brought her in because her old phone was giving her trouble, and after upgrading to a new phone, she couldn't access her email or many of her apps. She was frustrated and overwhelmed. Eric was incredibly patient and kind. He spent a full hour with us, walking through every possible fix and never once making us feel rushed. His calm, reassuring approach made a huge difference. By the time we left, my mom went from stressed and frowning to smiling ear‑to‑ear. Exceptional customer service like this is rare. Thank you, Eric, for your patience, professionalism, and genuine care. You turned a stressful situation into a great experience for both of us.

Every single time I come in they are short staffed. I told them I just need a copy of my final bill…read morebc I wanted to make sure they know I don't need technical service with a device which shouldn't take long. The guy said "everybody is here for something " well no crap I'm simply letting you know I just need my past bill printed off . This is just another reason I'm super glad that I switched from Verizon even customer service in person is horrible. They have 3 employees working for the whole store during the holiday season absolutely ridiculous

Advertised Prices sound good, yet the add-ons costs make their price twice what I was paying at…read moreVerison

We went to Metro Mobile in Knightdale yesterday and I was really impressed. The Manager Johnny and…read morehis team were answering customer questions and teaching them how to operate their phones, taking their time with them and not just blowing them off like other stores. Their caring and concern was very refreshing. Any phone model that was asked for is available (a new concept) in the store. We were even offered water while waiting. After observing all this we switched to Metro Mobile for a great deal and service. Kudos to Johnny and his team!

Visited this location several times over the past year. Interacted with about 3 employees. Of the…read more3, there was a particular employee that I've interacted with multiple times. IMO, lacking customer service skills. Not that she's necessarily rude but she's far from approachable. Stoic and stern, void of direct eye to eye contact and dismisses you before confirming that your issue has been resolved. On at least 2 occasions I had to politely interrupt her to let her know that the issue we were addressing before she prematurely moved on to another customer, was not resolved. It's always a very odd transaction with this particular rep...I have no idea why. I've worked in customer service for over 2 decades so I understand the potential challenges. I also understand that customer engagement is necessary for any semblance of customer satisfaction. I will not visit this store again.

Seth was helpful x2 with myself and fiancee! He got us both upgraded quickly and efficiently with…read moreno room left for questions/follow ups as h is super thorough!

I bought a Stylo 3 phone from here. I was told it was hotspot compatable. I was sold the 60 dollar…read moreplan and later next month I needed to activate the hotspot feature. so it was not available. I called customer service and they told me it was no longer available on this phone. I just got it I said and they said I could upgrade. Pay a 25 upgrade fee a retailer fee and I just got so mad I stormed out of store. Don't believe a word they say and trust no one

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Knightdale store today.