THEFT
Nanette or another employee stole my iPhone.
This sounds like quite an accusation, but hear me out.
The whole store is disorganized and they lie to lure customers.
I will change this review when my iPhone is returned. I will also accept a $60 refund, which is the original trade-in offer promised.
The phone has been missing since Wed Jan 10th, 6:50p.
Here's how it went down:
1) I arrived at the store Jan 10th 5:45p.
2) Nanette was helping set up someone's phone. She said it would be less than 20 mins wait.
3) It was taking longer than that, so Dominic (the district manager) started the process of my buying a new Samsung. I asked Dominic how long this would take because I needed to leave by 6:45. He said for sure we'd be done by then.
4) Nanette finished with the other customer, so she took Dominic's place in helping me.
5) I brought my used iPhone with me because I thought I was going to trade it in, but decided against it when I figured out she lied about its trade-in value.
6) 6:45 rolls around and my transaction is no where near done, so, flustered, I had her quickly close the deal. In my rush to get to my appt on time, I forgot that I didn't do the trade-in deal and accidentally left the phone there. I remember seeing it there by the keyboard when I left.
7) When I arrived to my destination ten minutes later and realized what I'd done, no one answered the store phone.
8) On Thu, I talked to Miraea(sp) on the phone. She took my phone number and said she would call Nanette and get back to me.
9) She never did.
10) On Thu evening, I went into the store and talked to Jojo. Jojo looked around the front and back and said he couldn't find it. He said Jose the manager would track it down and for sure, by the end of the next day, my phone would be here.
11) Again, false promises.
12) Fri, I was busy and could not get to the store.
13) Sat evening, I talked to a rough looking dude (forgot his name). He looked around and also said he couldn't find it. He said they weren't allowed to call Nanette on her days off, but this was another lie because he also told me she was working at a different Cricket store on Pecos the rest of the week. They can't call her when she's working at another store? Ridiculous.
Clearly, someone or many people are lying or covering up. Unlocked iPhone 5s's are worth $80+ online. On Monday, I will escalate this to the corporate and if I don't get the phone back by Tues morning, I will be filing a police report.
Jose is the store manager.
Dominic is the district manager.
---
LIES ABOUT TRADE-IN VALUE
Regarding the trade-in amount: Tues, the day before, Nanette quoted me $60 to trade in the iPhone 5s. I remember this clearly because I would not have taken less than $60 for it because I know 5s's can sell for $80+ online. Wedn, she said they'd only give $45. Nanette claimed she quoted me $55, but this is an outright lie.
---
INSUFFICIENT DATA GIVEN
As you can see in the screenshots below, I paid for the $40 package (5GB), but only received $30 (2GB). read more